외관

호텔 샤턱 플라자 여행 후기

4 out of 5
호텔 샤턱 플라자
2086 Allston Way, Berkeley, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 635개" "
평점 8 - 좋아요. 1001개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 74개" "
평점 4 - 별로예요. 1001개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 34개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place!
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Thank you for choosing to stay at Hotel Shattuck Plaza! We are delighted to hear that you had a pleasant experience during your visit. We hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

HEEJO

2022년 8월에 3박 숙박함
답변 제공: Jose M, Overnight Auditor 님, 2022년 9월 27일
Heejo, we thank you for your review and score. We strive to provide the best quality and hospitality. We hope that you will return in the near future. Thanks, once again for staying at Hotel Shattuck Plaza.

8/10 - 좋아요

Sungjoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kind people
2021년 11월에 2박 숙박함
답변 제공: Patricia 님, 2021년 12월 1일
Thank you for feedback ! We're glad you enjoyed your stay with us. Happy Holidays ! Hope to see you again soon. Thank you, Hotel Shattuck Plaza

10/10 - 훌륭해요

Shelly 님, Fair Oaks

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect, cute, clean. We really liked there was a bar and restaurant in the facility. Wish it would have stay open 11 PM, but still nice. We would definitely stay there again and pay extra for the parking.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Shelly,Thank you! Our team takes great pride in our wonderful hotel, so they will be delighted to read your lovely five-star review. We are thrilled you were impressed with everything we have to offer and look forward to your next stay with us at Hotel Shattuck Plaza.

6/10 - 괜찮아요

Qing

The toilet facilities are too poor
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Qing,Thank you for your recent stay, and we appreciate you sharing your valuable comments. We're very sorry to hear that the bathroom facilities fell short of meeting your expectations. We encourage our guests to reach out to our front desk team with any issues that may occur so we can find a solution and ensure you have a comfortable visit. We're grateful for your feedback, and we hope to have the opportunity to impress you on another occasion.

10/10 - 훌륭해요

Monika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location & friendly staff Lots of very nice restaurants in walking distance
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Monika,It was a pleasure to host you at Hotel Shattuck Plaza. We appreciate you highlighting our convenient location near restaurants. Our team hopes to welcome you back soon!

10/10 - 훌륭해요

Tatia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Old building, well maintained. Nice play EXCELLENT location. Easy access to BART, UC Berkeley, food, etc.—great home base while exploring the region.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Tatia,It was such a pleasure having you as our guest! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon.

10/10 - 훌륭해요

Barak

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is excellent! They’re always making sure to look out for you. I’ve gotten upgrades almost every single time I’ve been here ! Thank you, Shattuck team!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Barak,Thank you for sharing your experience at Hotel Shattuck Plaza! It's always a pleasure to welcome our guests back, and our team is delighted to have earned your praise. Please consider staying with us again for another terrific experience in the future.

10/10 - 훌륭해요

carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Isai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like the wifi -- to slow!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Isai,We appreciated the opportunity to host you at Hotel Shattuck Plaza. While we hope you had a comfortable stay overall, we're sorry you struggled with our Wi-Fi. Rest assured, we'll reach out to our internet service provider with your thoughts. We value you as our guest and hope you return soon.

8/10 - 좋아요

David 님, W. Hollywood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice old time feel. Friendly staff.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear David,We appreciate you reviewing your stay at Hotel Shattuck Plaza. Our team is happy that you had a pleasant visit. Built over 100 years ago, our building offers a unique history! Thank you for being our guest, and we hope to welcome you back.

6/10 - 괜찮아요

Lesley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pillow was very high and hard
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Lesley,Thank you for taking the time to leave a review. We apologize for any issues faced and we will use your feedback to help us improve the comfort of future guests. We hope you will consider staying with us again soon.

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow, this was an awesome property to stay at for our group's trip to Berkeley! Fantastic staff and a great & clean room. We will definitely be back!
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Eric, Thank you so much for choosing Hotel Shattuck Plaza. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our beautiful property, commitment to cleanliness, and amazing staff. We look forward to welcoming you back next time. It was truly our pleasure to host you.

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was construction early in the morning but other than that I would recommend staying here! Very close to UC Berkeley, staff is very friendly and a lot of food options.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Natalie,Thank you for visiting Hotel Shattuck Plaza. We are pleased you enjoyed our friendly service, delicious food, and convenient location. The construction noise you encountered was from another nearby property, and we hope this is finished quickly. It was an honor having you as our guest, and on behalf of our team, we want to welcome you back again anytime.

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was beautiful, had everything we needed and was very clean. While the area around the hotel is under construction, we weren't bothered because we were there for its proximity to Cal, a mere 5 minute walk. There are a number of tasty restaurants nearby and the Bart station is literally across the street. It was the perfect base camp for our Cal visit.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Andrea,Thanks so much for the five stars! We're so happy you enjoyed our beautiful, clean accommodation, as well as our strategic location, just minutes away from a diverse selection of shopping, dining, and public transportation options. We hope you will come to stay with us again soon!

4/10 - 별로예요

Terr

The air conditioner in my room rattled throughout my entire stay. They first offered to tix the noise and never followed up with me for a change of room. I am thankful that I didn't have to stay in the room throughout the day as I just used it to sleep for a few (uncomfortable) hours.
2024년 4월에 2박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the experience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Hotel Shattuck Plaza!

8/10 - 좋아요

Michael

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Patrick

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jerrold 님, Bedford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, renovate room and great service. Room a bit noisy if it's facing Shattuck.
2024년 3월에 3박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 - 훌륭해요

nazanin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 3월에 2박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 - 훌륭해요

Chak Fung

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Vanessa

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
The construction noise and been woken up at 7:30am to a bulldozer by my window was unfortunate. I wish the check in person would have considered a different room for my family.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Vanessa,We appreciate you taking the time to reach out and share your feedback. Please accept our apologies for any noise disturbance you experienced. Our team is happy to find a solution to anything less than perfect during your stay. On your next visit, we look forward to meeting all your expectations.

10/10 - 훌륭해요

Virginia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was great. caring staff.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear Virginia,Thank you for sharing your experience with us! Providing exceptional service is our priority, and it's fantastic to know that you felt well taken care of. We look forward to welcoming you back to Hotel Shattuck Plaza for another memorable visit.

10/10 - 훌륭해요

Susan H 님, San Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and great location
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Susan,Thank you for choosing Hotel Shattuck Plaza. Our team is delighted you received excellent service during your stay with us and enjoyed our convenient location. We take pride in providing our guests with a comfortable experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable experience.

10/10 - 훌륭해요

william

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and very helpful.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear William,Thank you for choosing Hotel Shattuck Plaza! Your kind words genuinely encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 - 훌륭해요

Rahul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Rahul,It was a pleasure hosting you at Hotel Shattuck Plaza! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 - 좋아요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to train from airport.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Joyce,We enjoyed hosting you at Hotel Shattuck Plaza. Our convenient downtown location is just one benefit of being our guest! Thank you for reviewing your stay, and we hope to see you again soon.

8/10 - 좋아요

Anna 님, Taylor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful historic hotel within walking distance to UC Berkeley. The property itself was nice, but what stood out to me was the hospitable staff. Especially, Chris
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Anna,It's always a pleasure hearing from our guests. We're glad our beautiful property, walkable location, and exceptional service impressed you. The next time you're in the area, please come see us again.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and property
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear James,Thank you so much for choosing to stay with us at Hotel Shattuck Plaza. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome and we are proud to have earned your five-star review. We hope to see you again soon, as it was a pleasure having you.

8/10 - 좋아요

Arkkaradet

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 - 좋아요

MANY

2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

6/10 - 괜찮아요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to UC Berkeley Nice restaurants around the area Staff friendly Didn’t try Zino restaurant onsite as the breakfast opened at 8 am
2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 3월 10일
Thank you for choosing the Hotel Shattuck Plaza

10/10 - 훌륭해요

Scott

2024년 3월에 2박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 - 좋아요

Gilberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me dijeron al llegar que tenía el beneficio VIP de una botella y nunca me la entregaron. Servicio mínimo. Tardaron para responder pedido de toallas.
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Gilberto,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. However, we apologize for any disappointment with the speed of service, and we'll speak with our staff about your comments. Should you be in the area again, please come back to see us.

10/10 - 훌륭해요

Terrence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to BART, F bus into San Francisco, and UC Berkeley campus.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Terrence,We can’t thank you enough for staying at Hotel Shattuck Plaza, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

2/10 - 너무 별로예요

Jia

2024년 2월에 3박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!

6/10 - 괜찮아요

Samarth

2024년 2월에 2박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for choosing Hotel Shattuck Plaza!

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location from BART. All surrounding adjacent shops were closed and boarded up.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Jonathan,Thank you so much for your feedback. We're pleased to hear that you found our location convenient. However, we understand your concern about the surrounding shops being closed and boarded up. We strive to provide a safe and welcoming environment for all our guests. We appreciate your feedback and hope to welcome you back again soon.

10/10 - 훌륭해요

patricio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A bit noisy
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Patricio,We're pleased that you enjoyed a five-star experience while staying with us. Your comfort is paramount, and we'll also take your comments regarding the noise level into consideration as we strive to improve. We hope to have the opportunity to welcome you back to Hotel Shattuck Plaza for another visit!

10/10 - 훌륭해요

Paul

별로예요: 청결 상태
Great
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Paul,Thanks so much for your five-star review. Calling you our guest was an honor and we look forward to welcoming you back to Hotel Shattuck Plaza!

10/10 - 훌륭해요

Amy 님, Oakland

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely friendly and personable staff.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Amy,Thank you so much for choosing to stay with us at Hotel Shattuck Plaza. Impressing every guest with our exceptional service is always our top priority, so we're delighted to read our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Xiuzhong

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant stay
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Xiuzhong,Your satisfaction is our priority, and we're pleased that your experience at Hotel Shattuck Plaza met your expectations. Thank you for choosing us, and we can't wait to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Joy 님, Palm Desert

2024년 2월에 2박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Alex,We're delighted to hear that your stay was great! It's always our aim to provide a memorable and enjoyable experience. We look forward to welcoming you back to Hotel Shattuck Plaza for another fantastic visit.

2/10 - 너무 별로예요

Derek

2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 4월 4일
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay and friendly staff. I would recommend staying here in Berkeley. With in walking distance to cornerstone.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Anthony,Thank you for sharing your experience at Hotel Shattuck Plaza! We're delighted you had a great stay at our convenient location and found our team friendly. We appreciate your recommendation and look forward to hosting you again.

10/10 - 훌륭해요

Paige

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, nice fridge, friendly follow-up and assistance with in-house restaurant. My room was on the noisy street side. Ask for room away from Shattuck, if possible.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Paige,We are honored to receive a five-star rating, and we thank you for highlighting our spotless rooms and exceptional service. In the future, please let our front desk team know about any concerns regarding noise, as we are always willing to assist you in any way we can. Whenever your travels bring you our way, we hope you'll come back and see us at Hotel Shattuck Plaza!

8/10 - 좋아요

Louis

좋아요: 청결 상태, 직원 및 서비스
Rooms not made up after request. Had to wait another day and go to front desk for towels
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Louis,Thank you for being our guest and taking a moment to share your feedback. Our team works hard to ensure our guests have all they need for a perfect visit, so we apologize for dropping the ball on this occasion. We hope the rest of the stay was wonderful and that you'll give us another opportunity to impress you further.