Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Caitlin, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Imperial Inn,Customer Care Team

Dear Travers, we're genuinely sorry to learn about your experience during your stay. Your feedback regarding the cleanliness, staff service, amenities, and property conditions is deeply concerning to us. Maintaining a clean and comfortable environment for our guests is a top priority, and it's regrettable that we fell short of your expectations. We take your comments seriously and will handle these issues promptly with our team to ensure immediate improvements. Your feedback is invaluable, and we're committed to providing a much better experience for all our guests. If you're willing to give us another opportunity, we'd like to regain your trust and provide you with a high-quality experience that reflects our standards.Thank you for bringing these matters to our attention.Best Regards,Imperial Inn,Customer Care Team

Dear guest, it's wonderful to hear that you experienced great hospitality during your visit! Providing exceptional service to our guests is our top priority, and we're thrilled that you had a positive experience. If there's anything specific that stood out or any additional ways we can further enhance your future visits, please don't hesitate to share. Your feedback is valuable as we strive to ensure all our guests have a fantastic stay. Thank you for choosing us, and we look forward to welcoming you back for another delightful experience in the future.Best Regards,Imperial Inn,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we appreciate your feedback about your stay. We apologize for the issues you encountered with mold in the bathroom and the low water pressure for the shower. These are certainly not up to our standards, and we will work to handle and rectify these concerns to ensure a more comfortable experience for our guests in the future. It's good to know that the beds were comfy and that the front desk personnel provided kind and attentive service. We also appreciate your positive comments on the parking and the quiet atmosphere. If you have any more specific suggestions or if there's anything else you'd like to share or inquire about, please feel free to let us know. Your satisfaction is important to us, and we hope to provide you with an even better stay during your next visit.Best Regards,Imperial Inn,Customer Care Team

Dear Randall, we're pleased to know you've been a returning guest at our hotel, and we appreciate your positive feedback regarding our location's convenience for UC Berkeley. Our team works diligently to ensure a quiet and safe environment for our guests. We look forward to providing you with more comfortable stays in the future, and if you ever have any particular requests or remarks, please don't hesitate to communicate them. Your satisfaction is essential to us. Best Regards,Imperial Inn,Customer Care Team

Dear Yunqi, thank you for your feedback. If you have any specific comments or concerns about your stay that you'd like to share or if there's anything we can do to improve your experience, please feel free to let us know. Your feedback is important to us, and we strive to make every guest's stay as enjoyable as possible.Best Regards,Imperial Inn,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Algernon, we're pleased to hear that you had a good stay at our motel and that you found it clean. It's great to know that you also found the area to be nice. Your feedback is appreciated, and we look forward to serving you again in the future. Thank you for choosing our motel!Best Regards,Imperial Inn,Customer Care Team

Dear Karen, thank you for sharing your thoughts on your stay. It sounds like you had a decent experience at the hotel, finding it quiet and easy to locate. Cleanliness is an important aspect, so your feedback is valuable. If there's anything more you'd like to share or any specific aspects you enjoyed or didn't like, please feel free to let us know. Your input can be helpful for others considering a stay there.Best Regards,Imperial Inn,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Jess, thank you for sharing your positive experience! We're delighted to hear that you were allowed to check in early without extra charges and that you found the rooms very nice, complete with a fridge and microwave. It's great that you enjoyed the courtyard for relaxation and had the opportunity to explore nearby places on foot. If you have any more comments or specific requests in the future, please don't hesitate to share. We look forward to welcoming you back for another enjoyable stay. Safe travels, and thank you for your review!Best Regards,Imperial Inn,Customer Care Team

Dear Jay, thank you for sharing your feedback about your recent stay. We sincerely apologize for the issues you encountered during your visit, and we understand your concerns. The lack of proper cleaning and the shortage of essential items like toilet paper and towels are not acceptable, and we're very sorry for this oversight. Rest assured that we will share these issues with our housekeeping team to ensure such problems are not repeated in the future. Regarding the microwave, we apologize if your room did not have one as expected. We will review our room descriptions to ensure accuracy. The situation your son experienced with being assigned a room that was already occupied is extremely concerning, and we deeply regret the inconvenience and discomfort this caused. We will investigate this matter thoroughly to prevent such incidents from happening again. We appreciate your honest feedback, as it helps us identify areas for improvement. We hope you'll consider giving us another chance in the future to provide you with a much better and more comfortable stay. If you have any more comments or concerns, please feel free to share. Safe travels!Best Regards,Imperial Inn,Customer Care Team

Dear Mark, thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you had a positive experience and that you found our staff nice and our hotel comfortable and safe. It's wonderful to know that you appreciated the courtyard and found our parking area easy to access. Creating a welcoming and secure environment for our guests is a top priority, and your comments are a testament to our efforts. If there's anything specific you'd like or any special requests for your future stays, please feel free to let us know. We're here to ensure that your future visits are just as enjoyable. Thank you for choosing our hotel, and we look forward to hosting you again.Best Regards,Imperial Inn,Customer Care Team

Dear Leah, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Imperial Inn,Customer Care Team

Dear Michael, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Imperial Inn,Customer Care Team

Dear Tremayne, we're delighted to hear that you had a great experience with our accommodations and found our staff to be friendly. Your feedback is much appreciated, and we look forward to welcoming you back in the future. If there's anything specific you'd like to see or experience during your next visit, please don't hesitate to let us know. Your input helps us improve our services.Best Regards,Imperial Inn,Customer Care Team

Dear Suzan, thank you for taking the time to share your thoughts. We're glad to hear that you found our motel area secure and that you enjoyed your room. We understand the importance of safety, and we strive to provide a secure environment for our guests. Your feedback is appreciated, and we hope you had a pleasant stay overall. If you have any more comments or suggestions, please feel free to let us know. We look forward to hosting you soon! Best Regards,Imperial Inn,Customer Care Team

Dear Mary, we sincerely apologize for the series of issues you encountered during your stay, which resulted in a less than satisfactory experience. It's truly unfortunate that your requested accessible room was not appropriately assigned, the cleanliness of the room was subpar, and the bathroom lighting and fan were problematic. We understand the importance of providing a comfortable and suitable environment, especially for those with special needs. Your feedback is essential, and we'll be addressing these matters to ensure improvements are made. We're sorry for any inconvenience caused and hope that you'll reconsider staying with us again in the future, so we can provide a much better experience. Thank you for sharing your insights.Best Regards,Imperial Inn,Customer Care Team

Dear Arjan, we apologize for any inconveniences you experienced with our staff, service, property conditions, and facilities. Your feedback is valuable to us, and we will take your comments into consideration as we work to improve our services and accommodations. If you have any specific concerns you would like to address, please don't hesitate to let us know. We strive to provide a better experience for all our guests in the future.Best Regards,Imperial Inn,Customer Care Team

Dear Antoinette, thank you for your kind words and positive feedback! We are thrilled to hear that you had a good experience during your stay at our motel. Our team takes pride in providing helpful and friendly service to all our guests. We are glad to know that our convenient location and easy access to freeways were beneficial for your travel needs. It's also great to hear that you found our beds comfortable and appreciated the cleanliness and quality of our linens. We value your satisfaction as our guest, and we look forward to welcoming you back on your future trips to the area. If there is anything else we can do to make your stay even better next time, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to see you again soon!Best Regards,Imperial Inn,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Thomas, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated our friendly and accommodating staff. It's great to know that our recent renovations and cheerful room décor added to your overall experience. We're also pleased that our convenient location made it easy for you to access nearby eateries and supermarkets. We value your feedback and will continue to make improvements to ensure a pleasant stay for all our guests. We hope to welcome you back again in the future!Best Regards,Imperial Inn,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear guest, thank you for choosing our hotel for your overnight stay and for sharing your positive experience. We're glad to hear that our location was convenient for your concert in Berkeley and that you found the room clean and free of any unpleasant smells. It's great to know that you also enjoyed a quiet environment during your stay. We appreciate your feedback and are delighted that you had a comfortable and enjoyable experience with us. Should you need any further assistance or have any special requests, please don't hesitate to reach out to our staff. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future.Best Regards,Imperial Inn,Customer Care Team

Dear Tan, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon! Best Regards,Imperial Inn,Customer Care Team

Dear Kim, thank you so much for taking the time to share your kind comments. It is bound to put a smile on our faces for the rest of the day! It was a pleasure to have you. The entire staff is delighted that we could make your stay so wonderful. We hope you do provide us with the pleasure of hosting you again. Best Regards,Imperial Inn,Customer Care Team

Cher Christian, merci d'avoir pris le temps de donner votre avis sur votre séjour dans notre hôtel. Nous espérons que vous avez passé un agréable moment parmi nous et nous espérons avoir le privilège de vous accueillir à nouveau.Best Regards,Imperial Inn,Customer Care Team

Dear Randall, thank you so much for taking the time to share your kind comments. It is bound to put a smile on our faces for the rest of the day! It was a pleasure to have you. The entire staff is delighted that we could make your stay so wonderful. We hope you do provide us with the pleasure of hosting you again. Best Regards,Imperial Inn,Customer Care Team

Dear Randall, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review!Best Regards,Imperial Inn,Customer Care Team

Dear Eireann, thank you so much for your feedback. We are delighted that you had such a pleasant stay and appreciate you for choosing to stay with us. We look forward to welcoming you back when you are next in the area. Best Regards,Imperial Inn,Customer Care Team

Dear guest, thank you so much for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. We always make sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Best Regards,Imperial Inn,Customer Care Team

Dear Jennifer, thank you so much for your valued review. While we are happy with your decision to stay with us, we feel disappointed for failing to blow it out of the park for you. We are disappointed to know about your experience and impression of us. We always strive to serve our guests to the best of our abilities and provide them with a memorable experience. However, we seemed to have failed this time in this particular endeavor and we sincerely apologize. We will surely highlight this issue to our housekeeping staff and take steps to avoid such instances in the future. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We hope you will give us another opportunity to host you and improve your experience. Best Regards,Imperial Inn,Customer Care Team

Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

Dear Victor, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for the issues encountered by you during your stay with us and we promise to take adequate steps to deal with them accordingly. We look forward to hosting you soon!Best Regards,Imperial Inn,Customer Care Team

Dear guest, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving ourselves to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Best Regards,Imperial Inn,Customer Care Team

Dear Jane, thank you so much for your review. While we are happy that you stayed with us, we are disappointed that we did not blow it out of the park for you. We take upkeep and cleanliness very seriously and, we will look into your claims with utmost sincerity. We wish you had brought this to our notice during your stay as this would have helped us find a better experience. We will look into the issues raised by you and discuss this with our management regarding the possibility of taking the necessary steps to avoid such incidents from reoccurring. We look forward to serving you again. Best Regards,Imperial Inn,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we sincerely apologize for the state of the bathroom. Our staff usually checks and cleans every room thoroughly. But it seems that they have failed to do so. We will surely highlight this to the staff and make sure that such instances can be avoided hereafter. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Best Regards,Imperial Inn,Customer Care Team