외부 세부 사진

로즈 가든 인 여행 후기

2 out of 5
로즈 가든 인
2740 Telegraph Ave, Berkeley, CA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 279개" "
평점 8 - 좋아요. 1000개 이용 후기 중 344개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 185개" "
평점 4 - 별로예요. 1000개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 94개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Hyung Do

별로예요: 편의 시설/서비스
장원이나 환경이 좋아요 엘리베이터 충전하기 힘들고 옆방과 방음이 잘 안되요
2022년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 15일
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

10/10 - 훌륭해요

shunnu

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
망설이지말고 과감하게!
다음에 또 가고싶은 호텔입니다!
2020년 9월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2020년 9월 7일
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

10/10 - 훌륭해요

Hester

좋아요: 청결 상태, 직원 및 서비스
Beautiful property, lovely accommodation but staff didn’t communicate with each other so well.
2022년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 7월 1일
Hey Hester, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you loved our accommodation, and we hope you had a restful night at our property. We apologize for any communication issue you experienced during your stay, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We look forward to a chance to welcome you back and hope to delight you with an even better stay during your next trip to the area.

2/10 - 너무 별로예요

Kellsie

출장 여행
별로예요: 편의 시설/서비스
This was previously a nice place to stay. Now though, no desk in the room, no closed captions on the TV, No ice in the icemaker, no breakfast. Also no Guaranteed parking- they'll give you a pass, but another guest can steal your spot and force you to park on the street. And then on top of all of that they charge me for the room even though I had paid in advance through Travelocity
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Janet

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The gardens are lovely. The property is several one houses turned to hotel rooms and not in real good shape. I’m in my 70s and had to haul my suitcase up the stairs. Nobody warned me about this or offered to help. Everything was functional in my room but the people ahead of me at checkout complained about windows that wouldn’t open and no hot water. Go somewhere else.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location in Berkeley is convenient for walking to stores and restaurants and the UC campus. The Inn is nicely landscaped and feels homey rather than like a motel chain. The service is outstanding for any request. Coffee in the lobby is delicious. The rooms that face the street are a bit noisy due to traffic, but the courtyard rooms are quiet. I highly recommend this inn.
2022년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 17일
Hey Maria, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found our accommodation cozy and the location convenient, and it feels great to know that our service impressed you so much. We are also happy to hear that you loved our coffee offering and that our property's landscaping was to your taste. Thank you for recommending our facility to prospective guests. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.

2/10 - 너무 별로예요

Hamid

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 15일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

4/10 - 별로예요

jon

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Didn't stay, room was too hot.
2022년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 17일
Hi Jon, We are sorry to hear that you chose not to stay with us recently. We apologize for the comfort issue you describe with the room, and we regret any inconvenience caused. We will discuss your feedback with our housekeeping team and see to it that our staff does a better job of preparing the rooms moving forward. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

10/10 - 훌륭해요

Cecilia

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I loved the garden surrounding the hotel.
2022년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 14일
Hey Cecilia, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you loved the garden surrounding the hotel, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

8/10 - 좋아요

janet 님, New York

좋아요: 청결 상태, 숙박 시설 상태 및 시설
There was NO maid service! No staff other than the front desk. They were very helpful but not enough!
2022년 6월에 4박 숙박함

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pretty and quaint. The only thing missing was a small microwave in the room.
2022년 5월에 4박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 15일
Hey Elizabeth, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our property quaint and pretty, and we hope you had a good night's sleep at our property. We apologize for any disappointment with the expectation of a microwave in the room, and we regret any inconvenience caused. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Berkeley.

10/10 - 훌륭해요

Lauren 님, Auburndale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함

4/10 - 별로예요

James

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was tiny with no place to hang clothes. The curtains were hung with safety pins and the door jam was cracked as if someone had tried to break into the room. As a result, the door did not close completely. They advertise large and spacious rooms and charge a premium price, but the room I ended up with was very small and cramped.
2022년 5월에 3박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 15일
Hi James, We are very disappointed to hear that you did not have a wonderful stay with us. We are sorry that you didn't have the space you wanted in your room, and we regret the inconvenience caused. Please know that we have a variety of rooms available and in a range of sizes. We hope you'll come and stay with us again, and we request you to notify us when you make your reservation so that we can assist you with the room type that might suit you the best in terms of size. Our maintenance team has also been alerted to your comments so that they can take immediate action to address the issue you have highlighted with the door. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

4/10 - 별로예요

Thomas

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
Run down, poorly maintained property
2022년 5월에 3박 숙박함
답변 제공: Customer Care Team 님, 2022년 5월 18일
Hi Thomas, We are very sorry to hear that you did not have a wonderful stay with us. Please know the maintenance conditions you describe are an exception to our guest commitment, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will put your comments to good use for the betterment of the guest experience. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Jane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfortable hotel in Berkeley
Good hotel, well-located. The place is a little funky but was clean and had everything I needed. The outdoor tables were great for eating outdoors.
2022년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 5월 12일
Hey Jane, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found it clean and comfortable and adequate for your needs, and it's nice to read that our location suited you. We also hope you enjoyed the outdoor dining experience. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

2/10 - 너무 별로예요

Alan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dingy, unfriendly, desperately in need of care, horrible bed. I had stayed there prior to the pandemic and it was quite good. COVID seems to have caused it to go to the dogs. The exterior on Telegraph seems the only thing still kept up, everything else is worthless.
2022년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 5월 12일
Hi Alan, We're very disappointed to read your review of our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. We sincerely hope that you will give us a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 - 훌륭해요

Jasmine Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a cute inn we stayed for 2 nights and honesty for the price it’s what’s you’d expect. The staff is pleasant and willing to help. Right across the street is a coffee shop and about a 15 min walk down and you’re on Berkeley campus. The area wasn’t too bad there’s a few tents and homeless wondering around but they were not a problem. The only thing is you can hear everything from the people passing in the halls and the walls are thin so beware
2022년 4월에 2박 숙박함

4/10 - 별로예요

Gabriel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 4월 26일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

2/10 - 너무 별로예요

Kurt

가족 여행
별로예요: 직원 및 서비스
2022년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 4월 6일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

6/10 - 괜찮아요

Marilyn 님, Gleason

2022년 3월에 1박 숙박함

4/10 - 별로예요

Diana

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The towels were nice and soft. The general location is good - restaurants within walking distance. Everything else was mostly very sub-standard in Room 608 for my one night stay. There were 3 windows with no window coverings, one of which was in a toilet room with a large window right next to the toilet! The twin bed was made in such a way that the top covers barely covered the mattress, no less a full human! It was difficult to find an outlet for my phone charger and when I did, it was definitely not in a convenient location. I will not stay here again and now feel even more leery about the photos that are posted for hotels! This one's photos were very deceiving of what the rooms and property really are!
2022년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 3월 30일
Dear guest, Thank you for your review. We appreciate you telling us that you liked the towels, and it's nice to read that our location suited you. At Rose Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for the aspects of your room that did not impress you, and we deeply regret any inconvenience caused. We thank you for sharing your feedback with us as we hope to make continuous improvements based on what we learn from our guests. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you would not have the same experience on another occasion, and we hope you would reconsider. We look forward to an opportunity to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 - 좋아요

Adam

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is nice and everyone that works there is pleasant. But the room had a bad layout, the bed was next to the door the couch was butted against the fire place. Parts of the room looked unfinished and or dated. Could use some maintenance for minor dings and definitely they need new furnishings. The bed was comfy and I slept well and also the location is right where the action is in Berkeley on telegraph. Good times
2022년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 3월 17일
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found the bed comfortable, and it's nice to read that you had a good night's rest at our property. We are also pleased to know that our location suited you. We apologize for the aspects of the room that fell short of your expectations, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed the downsides, and we look forward to a chance to welcome you back and hope to delight you with a superior experience during your next trip to the area.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 3월 9일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 - 좋아요

Phil

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good value
It shows it’s age but there’s a certain charm that comes with it
2022년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 3월 1일
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We also hope your stay was relaxing and you had easy access to everything you needed. Your comment about the facility is duly noted. Our building is old, but, as you rightly point out, this adds to our charm. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Berkeley.

8/10 - 좋아요

Thora J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 2월 28일
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 - 훌륭해요

Zabrina

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the unique character of each room.
2022년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 2월 8일
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to hear that you loved the unique character of each room, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a great property old hotel, so only internet in lobby.
2022년 1월에 2박 숙박함

8/10 - 좋아요

THERON

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Charming place that's clearly a bit of an old building.
2022년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 1월 25일
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We hope your stay was comfortable and you had easy access to everything you needed. Your comment about the facility is duly noted. We do, as you rightly point out, occupy an older building, but, as you rightly point out, this adds to the charm of our hotel. We look forward to having you back soon for another pleasant stay during your next trip to the area.

10/10 - 훌륭해요

Celia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gardens and vintage furnishings are appealing.
2021년 12월에 6박 숙박함
답변 제공: Guest Experience Team 님, 2022년 1월 4일
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to hear that the gardens and vintage furnishings appealed to you, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

6/10 - 괜찮아요

Joselyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Centrally located, good transportation, nice garden. But website which said breakfast was offered was outdated.
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 31일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
No closet in the room. No heater.
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 29일
Dear guest, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the disappointment you describe with the expectation of a closet or heater in the room, and we regret the inconvenience caused. Guest satisfaction is important to us, and we have forwarded your comments to management for review. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 20일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome, genuine old Bed and Breakfast!
One of my favorite spots! Pandemic has taken out the breakfast and fun hangout in the cozy spots around the Inn options, sadly (and understandably!), but it still absolutely rocks, even if in a slightly haunted way. Reasonable prices, awesome old rooms. And its old, so understand that if you get a third floor room there is no elevator and the hot water takes a *while* to heat up. But a small price to pay for a rad spot, in the middle of Berkeley, and easy to get to the rest of the bay from there - or welcome visitors!
2021년 12월에 8박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 15일
Dear guest, It is always wonderful to be considered one of our guests' favorite spots, and we appreciate your feedback - thank you! We are glad that you liked the rooms and found our price reasonable, and it's nice to read that our location suited you. We also hope your stay was relaxing and you had a good night's sleep at our property. As you rightly point out, due to COVID precautions, certain services and amenities may be reduced or unavailable at the moment. We regret the inconvenience caused, but this is to limit personal contact and minimize viral risks during the pandemic. We have also noted your comment about the elevator and hot water, and we sincerely hope that these aspects of your visit did not detract from the overall experience too much. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 - 훌륭해요

Gilda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 13일
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 - 훌륭해요

Cathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is funky and the walks are a little thin, but a good value.
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 6일
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We hope your stay was relaxing and you had easy access to everything you needed. We apologize for the aspects of your visit that did not impress you, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 - 훌륭해요

Shan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A really quaint place for a great price.
2021년 11월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 1일
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

6/10 - 괜찮아요

Abigail

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
A Mixed Bag
This wonderfully eccentric property has rooms all over three adjacent buildings, and I was unlucky enough to get one that might have at one time been a large utility closet. Tiny, with a few critical things, like curtains, falling apart. No clothes closet was another inconvenience. So be sure to look at the room you're offered before agreeing to it. On the other hand the staff were helpful and tried their best. One explained to me that the property has recently changed hands and a lot of work is needed and underway. So stay tuned. UCBerkeley's campus and many attractions are only a few blocks away.
2021년 11월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2021년 11월 30일
Dear guest, Thank you for your review. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you found our staff helpful, and it's nice to read that our location suited you. We apologize for the aspects of the room that fell short of your expectations, and we regret the inconvenience caused. We appreciate you taking the time to recognize our staff for their efforts to ensure a pleasant stay for you, and we hope you will be back to see our finished product when all of the renovations have been completed. Safe travels!

6/10 - 괜찮아요

Calvin

별로예요: 숙박 시설 상태 및 시설
Internet access was spotty/poor. No late checkout option at all. Some windows were painted shut in my room. The only good thing was the price.
2021년 11월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 11월 25일
Dear guest, Thank you for taking the time to post your review. We appreciate you telling us that our price suited you. At Rose Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your requirements entirely. We apologize for the aspects of your visit that fell short of your expectations, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We take guest feedback very seriously, and we will put your comments to good use for the betterment of the guest experience. We also want you to know that we generally have a strong WIFI signal, so there must have been an issue on this particular occasion. Please rest assured that we will be contacting our network provider to ensure that this was just a one-off incident. We sincerely hope that these issues will not deter you from staying with us again. We look forward to a chance to redeem ourselves with you and delight you with a superior experience during your next trip to the area.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was not clean. The Internet service didn’t work.
2021년 11월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2021년 11월 22일
Dear guest, We are saddened to read that you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. We wish you had made our staff aware of this as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. Nevertheless, we have noted your feedback, and we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. We are sorry to hear that you had difficulties with our WIFI. We generally have a strong WIFI signal, so there must have been an issue on this particular occasion. Please know that we will be contacting our network provider to ensure that this was just a one-off incident. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope that you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us.

10/10 - 훌륭해요

Amanjeet

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel in the area
2021년 11월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 11월 22일
Dear guest, It is always wonderful to be considered the best hotel in the area, and we appreciate your feedback - thank you! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

4/10 - 별로예요

Phoebe

2021년 11월에 2박 숙박함

4/10 - 별로예요

Colin

2021년 11월에 1박 숙박함

8/10 - 좋아요

mike and deana

2021년 11월에 1박 숙박함

8/10 - 좋아요

kirk

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was great but no heat. Reception gave us an extra comforter which helped.
2021년 11월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 11월 12일
Dear guest, Thank you for the positive rating. We appreciate you telling us that you liked the room. Although we are sorry to hear that you had some comfort issues with the room, we are happy to know that the extra comforter provided by our front desk staff helped address your concern. We trust that everything else was to your satisfaction, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

8/10 - 좋아요

SHINICHIRO

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
改善の余地多々あれど。
100年前に地元の富豪が建てた邸宅を60年前に宿泊施設にした物だそうです。 フロントがある母屋以外に敷地内に幾つかの建物があります。 名前の通り、花の時期に訪れたら素敵かも知れません。 もっと丁寧にリノベーションして、歴史とストーリーを感じられるようになれば、人気スポットになるでしょう。 インド系のスタッフ数名がフロントを対応。9pmにチェックインした時の担当は、2泊の予定なのに1泊しか予約されてないから、明日一度チェックアウトしたら、空き部屋に泊まれるから、そうしろ、ホテル側の問題では無いから、Hotels.comに問い合わせろの繰り返し。 予約画面をみせて、予約番号から検索し直すように何度か頼んで、やっと本来の予約を見つけてくれたが、このやり取りに謝罪は無し。 彼以外のスタッフはフレンドリーで問題無しでした。 いつもの11月より暖かい気候の中、私の泊まった201室。室内はとても寒くヒーターを付けると大きなモーター音で寝られない。スイッチひとつでオンオフ出来る暖炉は火事や酸欠が怖くて付けっぱなしというわけにはいかないと悩ましい夜を過ごしました。車椅子対応になっていて床が地面と近いのが理由かなぁ… バスタブの無いバスルームの寒さはタイル貼りということもあり、更に辛い。 シャワーの水圧は節水の為かとても低く、体を温めたり、気持ちよく泡を落とすには心許無いレベル。 ビジネスの用事を済ますには満足出来るロケーションと価格。隣のブロックにあるビルマレストランも美味しかった。 寒い時期を避けて、バスルームの不満を我慢すれば合格点。
2021년 11월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2021년 11월 17일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

2/10 - 너무 별로예요

Erin

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was unusable and filthy, the room smaller so bad it was hard to get to sleep, was also dirty, the walls were very thin and could hear everything the neighbors did. The carpet was wet, the heater blew dust and smoke and we woke up having a hard time breathing. There was also a huge deposit on the room, but I’m not not sure what for after seeing the room. Well, we left it as it was and got out as soon as we could.
2021년 11월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 11월 9일
Dear guest, We are very sorry to hear that you were so disappointed with your stay at our property. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We wish you had made our staff aware of this as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. Nevertheless, we have noted your feedback, and we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. Our maintenance team has also been alerted to your observations so that they can take immediate action to address the issue you have highlighted with the heater. Kindly note that we have a variety of rooms available and in a range of sizes. If you were to consider staying with us again, we would be happy to assist you with the room type that might suit you the best in terms of size. As for the deposit, like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized, this amount is released immediately at check out, following a quick inspection of the room. We are saddened if a guest leaves with less than first-rate experience - this is very unlike us. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Location is great. Did not like no food service, also neither room or lobby has refrigerator or microwave so must eat all meals at restaurants. Furniture in bad condition, very old and drawers did not close properly. Staff very helpful and nicely maintained outside property.
2021년 10월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 11월 1일
Dear guest, Thank you for the positive rating. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you found our staff helpful, and it's nice to read that our location suited you. We are also pleased to hear that you appreciated the maintenance of the outside of our property. We apologize for the disappointment you describe with the expectation of breakfast and amenities such as a refrigerator and a microwave, and we regret the inconvenience caused. We thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We are sorry for the maintenance conditions you describe with the furniture, and we have alerted the relevant team to your comments so that they can take immediate action to address the issues you have highlighted. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 - 훌륭해요

Lourdes G

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함