야외 수영장, 10:00 ~ 22:00 오픈, 일광욕 의자
예약 가능 여부 확인

해안가에 있는 호텔 - 주아 드 비브르 바이 하얏트 계열 숙박 시설 여행 후기

3.5 out of 5
해안가에 있는 호텔 - 주아 드 비브르 바이 하얏트 계열 숙박 시설
10 Washington Street, Oakland, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 516개" "
평점 8 - 좋아요. 1001개 이용 후기 중 287개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 106개" "
평점 4 - 별로예요. 1001개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 38개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Hyesun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: JD 님, 2019년 7월 30일
Dear Hyesun, Thank you for taking the time to let us know how your recent stay went. It is only through guest feedback that we can truly improve our product and service. We are glad you enjoyed the newly renovated Waterfront Hotel. Thank you for your rating and business. We do hope to see you again soon!

4/10 - 별로예요

Tania

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room so dusty. And the staff said will sent email receipt but never received it..
2024년 3월에 1박 숙박함

4/10 - 별로예요

JESSICA

별로예요: 숙박 시설 상태 및 시설
The front desk and valet were amazing and kind. The one restaurant is very limited on food and half closed. The bartender was beyond rude and disrespectful. I had brought a bottle of wine from a vineyard in Napa. Wouldn’t allow me to enjoy it with the VERY limited menu.. told me “i had to order my food to go and eat in my room” and said I had to go to BevMo to get an opener. The restaurant is not waterfront as they have that portion closed down.
2024년 4월에 1박 숙박함
답변 제공: Alex Lopez 님, 2024년 4월 12일
Thank you for your honest feedback and of course loyalty. I want to express our sincerest apologies for the recent experience you had during your stay at our restaurant. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short of meeting your expectations on this occasion. We have taken your feedback seriously and are actively working to resolve the concerns you raised. Please allow us the opportunity to make it up to you. Please get in touch with me directly to ensure that your next visit is not only more pleasant but exceeds your expectations in every aspect and I will personally recommend some great local eateries. If you have any further concerns or questions, please don't hesitate to reach out to me. Thank you for your time and understanding. We eagerly look forward to the privilege of serving you better in the near future.

2/10 - 너무 별로예요

Robert

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Clean & quiet but missing critical customer care for important issues: No heat--thermostat inoperative and could not be serviced during our stay.
2024년 4월에 1박 숙박함
답변 제공: ALO 님, 2024년 4월 12일
Thank you for your honest feedback and of course loyalty. I want to express our sincerest apologies for the recent experience you had during your stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short of meeting your expectations on this occasion. We have taken your feedback seriously and are actively working to resolve the concerns you raised.Please allow us the opportunity to make it up to you. Please get in touch with me directly to ensure that your next visit is not only more pleasant but exceeds your expectations in every aspect and I will personally handle your room selection and inspection.If you have any further concerns or questions, please don't hesitate to reach out to me. Thank you for your time and understanding. We eagerly look forward to the privilege of serving you better in the near future.

2/10 - 너무 별로예요

Vashna

별로예요: 청결 상태
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jeanine Ruth Hoff 님, Sioux Falls

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely property and great staff! Loved the location and great eating options near by.
2024년 3월에 2박 숙박함
답변 제공: AV 님, 2024년 4월 5일
Good morning,Thanks for taking the time out of your day to provide us with feedback regarding your stay. We're glad you had a wonderful experience and look forward to exceeding your expectations during your next visit as well. Enjoy your weekend!

10/10 - 훌륭해요

Adrian

2024년 3월에 1박 숙박함
답변 제공: AV 님, 2024년 3월 10일
Greetings,Thanks for taking the time out of your busy schedule to provide us with this feedback. We're glad you had a great stay with us and look forward to giving you an even better experience during your next visit.

10/10 - 훌륭해요

Lynette

2024년 2월에 2박 숙박함
답변 제공: AV 님, 2024년 4월 5일
Good morning,Thanks for taking the time out of your day to provide us with feedback regarding your stay. We're glad you had a wonderful experience and look forward to exceeding your expectations during your next visit as well. Enjoy your weekend!

8/10 - 좋아요

Michelle

좋아요: 직원 및 서비스
Nice staff
2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 3월 10일
Greetings,Thanks for taking the time out of your busy schedule to provide us with this feedback. We're glad you had a great stay with us and look forward to giving you an even better experience during your next visit.

10/10 - 훌륭해요

Khaled 님, Somerville

2024년 2월에 4박 숙박함
답변 제공: AV 님, 2024년 3월 22일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

Amintas

2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 3월 22일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

Cynthia

Our room was spacious and comfortable, exceeding our expectations.
2024년 2월에 2박 숙박함
답변 제공: AV 님, 2024년 2월 25일
Greetings,Thanks for taking the time out of your day to provide us with this wonderful review. We're thrilled to heat you had a great experience and look forward to giving you the same experience next time around.Best,Waterfront Hotel Team

10/10 - 훌륭해요

Nina

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is beautiful. Very clean and excellent staff.
2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 25일
Greetings!Thanks for taking the time to provide us with the feedback. We're ecstatic to hear you had a wonderful stay and look forward to giving you the same memorable experience next time around.Best,Waterfront Hotel Team

10/10 - 훌륭해요

Vincent

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
On the Water with great dining available and great entertainment that’s walkable. Fantastic suite!
2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 25일
Greetings,We want to thank you for taking the time to provide us with this feedback. We always strive to give all our guests a memorable experience and we're glad that we were able to give you this experience. We look forward to your future stay and hope you have a wonderful day,Best,Waterfront Hotel Team

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 20일
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Milton and Zeke gave us the royal treatment with kindness and support to make our stay easy and comfortable. We will be back.
2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 20일
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 - 훌륭해요

chanel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a waterfront view that was beautiful! All the staff we very welcoming.
2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 20일
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The water front are things Bishop Wyatt and restaurants this was his second visit and I could tell by his continence he enjoyed his stay
2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 20일
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 20일
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 - 훌륭해요

John

2024년 1월에 2박 숙박함
답변 제공: AV 님, 2024년 3월 22일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

2/10 - 너무 별로예요

David

2024년 1월에 1박 숙박함
답변 제공: AV 님, 2024년 3월 22일
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 5일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and look forward to your next stay with us for an even better experience.

10/10 - 훌륭해요

Michael 님, Pittsburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we drove up, we were greeted with excellent customer service! The lobby was warm and welcoming. The front desk staff is professional, knowledgeable, and pleasant. Our room was clean and cozy. Our one drawback was the view, which was the balcony of the neighboring room. On our next visit, which there will be, we will opt for a Bay view. This visit was prompted by our attendance at the New Year's Eve late show at Yoshi's, which is another of our Oakland favorites. One can literally see the front of the hotel from the dining area at Yoshi's. The venue is within very easy walking distance. Definintely a draw for repeat visits!
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 5일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and look forward to your next stay with us for an even better experience.

10/10 - 훌륭해요

April Dalton Hakeem Omar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location was great for other activities that were planned - everything was within walking distance from hotel. Staff was very friendly throughout our stay. The room offered a great view from our balcony of SF and the surrounding area was quiet.
2024년 1월에 3박 숙박함
답변 제공: AV 님, 2024년 2월 4일
Greetings,Thanks so much for taking the time out of your day to provide us with your feedback. We pride ourselves on giving our guests the best experience possible and are ecstatic that we delivered this for your stay.

8/10 - 좋아요

Kefer

2024년 1월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 5일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and look forward to your next stay with us for an even better experience.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing! So kind and friendly. Our housekeeping staff were so great. The neighborhood was dog and children friendly. The ferry was right there with easy access to San Francisco. The best way to travel in the city. I highly reccomend this hotel to anyone safe and family friendly.
2024년 1월에 3박 숙박함
답변 제공: AV 님, 2024년 1월 21일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 11일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

lucy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 11일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

8/10 - 좋아요

Morgan

연인과의 여행
좋아요: 청결 상태
Friendly staff
2023년 12월에 2박 숙박함
답변 제공: AV 님, 2024년 1월 11일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

Sarita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: AV 님, 2024년 1월 11일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: AV 님, 2024년 1월 11일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

6/10 - 괜찮아요

Earl 님, las vegas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 11일
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

2/10 - 너무 별로예요

Kathleen

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont use a third party to book your Hotel
I called ahead to get a room on the same floor as a family member but because she booked thru the hotel directly and I booked thru hotels.com my room was given to someone who booked thru the hotel directly and I was given a lower floor rm the heater didn't work then they moved me to another room with no waterfront view that I paid for a waterfront view the staff apologized and were nice but I was disappointed i got no waterfront view after paying for one I will never use a third party site to book a hotel again i will always book directly at the hotel they treat you better.
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 7일
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to accommodate the request that you had made ahead of your reservation. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

10/10 - 훌륭해요

Amy 님, Oakland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: AV 님, 2024년 1월 7일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your weekend.

10/10 - 훌륭해요

Donald

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
New Year getaway.
The entire building needs to be updated. The walls in our room are so thin we can hear everything going on around us. The couple in the room next door fought until 3 AM. We had to call security to get some peace and quiet.
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 2월 5일
Greetings,Thanks for taking the time out of your busy schedule to provide us with this feedback. We always strive to provide the best service to all our guests and it's unfortunate we weren't able to do that for you this time around. We'll be sure to use this feedback to enhance your future stays with us. Thanks again and we hope you have a great rest of your weekend.

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. The room was nice and had a great view. We love working out in the mornings and was happy to see a gym for us to use. Overall an enjoyable time at this hotel.
2023년 12월에 2박 숙박함
답변 제공: AV 님, 2024년 1월 7일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your weekend.

10/10 - 훌륭해요

Aloma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

Brett 님, Ithaca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We chose a room with a waterfront view. The sunrises were amazing, and the view of boats in the marina very picturesque. As a 3-star hotel, the Waterfront met our expectations. The property was well maintained, rooms very clean, and, above all, the staff at the front desk (as well as the housekeeping staff) were cordial and very helpful. A tip, Scott's Seafood Grill, a 3 minute walk from the hotel, is excellent, with delicious seafood and a direct view right out over the bay.
2023년 12월에 2박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

8/10 - 좋아요

Adaeze

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Anita Baker
Great location for us. We were in town for the Anita Baker concert at Oakland Arena and found this location to be perfect for our needs - walking distance from good restaurants and coffee shops & 10-15 minute Uber to the arena. The room and property is almost exactly as pictured but the pics definitely seem enhanced/brighter than the room actually is. The walls are a bit thin and the carpet could use a facelift. Overall, it was a fine visit. We were there one night and barely in the room.
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2023년 12월 31일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please allow us to address the issues you encountered in regard to the carpet. We have taken your feedback seriously and are actively working to resolve the concerns you raised. Please don't hesitate to reach out to us in regard to future stays to ensure we accommodate any special requests. Have a great rest of your day.

2/10 - 너무 별로예요

Lisa

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel is extremely old, and the rooms are dated. Not a place I will ever stay in the future!
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

8/10 - 좋아요

Gabriele

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

8/10 - 좋아요

LORINA

2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

Cynthia 님, San Francisco

2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

Ryan

출장 여행
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

6/10 - 괜찮아요

Danielle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was not helpful during our arrival. \ We drove up from LA for 8 hours and arrived really tired and in the dark. There was no help guiding us to where to go or park, and then when I got out of my car to check in and find out information. I was rushed by one of the rudest parking attendants. I unloaded my dogs, as this is a pet friendly hotel. Then went back down to unpack my luggage, no one offered to help. And in fact danced around me to get my license plate number for the parking.
2023년 12월에 3박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 - 훌륭해요

Raul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Waterfront Hotel Oakland, CA
I stayed at Waterfront Hotel, right in the Jack London Square area of Oakland, CA. It is a very nice location, close to the Ferry to San Francisco, and various shops and restaurants and movie theater. I stayed overnight for a concert at Yoshi's Jazz Club and Sushi Restaurant. Overall, a very pleasant stay, and I would go back to this hotel again.
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2023년 12월 11일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regard to future stays to ensure we accommodate any special requests. Have a great rest of your day.

6/10 - 괜찮아요

Kendall

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2023년 12월 11일
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

10/10 - 훌륭해요

Emily

2023년 12월에 1박 숙박함
답변 제공: AV 님, 2024년 1월 4일
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

6/10 - 괜찮아요

Vanesa

좋아요: 직원 및 서비스
Parking was convenient. Valet was $40. There’s a BevMo not too far so we were able to get a drink before we went to Paramount theater which was the reason we were there. Hotel is older hotel know that coming in. We paid $200 for the hotel and I’m not sure if that’s because of the area but for $200 it was a bit overpriced. Hotel is dated so should not command such a price when the rooms are old paint is chipping and room is dusty, like there was dust all around the room. Major reason though, walls are super thin like motel 6 you are going to hear what the neighbors ate for dinner. People getting busy and every door slamming every single time!!! The employees were nice busy because it seems to maybe be a bit understaffed the front desk lady could have used some help. she was up there by herself she could handle it, but left people waiting for some time to check in. Valet was a nice guys as well. Most likely would not stay here again. I thought it would be charming, and has some potential but thin was make it difficult to want to return.
2023년 12월에 1박 숙박함
답변 제공: AV 님, 2023년 12월 11일
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Please feel free to reach out to us if you have any further concerns as we aim to rectify the concerns you've mentioned. Have a great rest of your day.