Dear Katie Banfield, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been for you. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Your feedback is crucial, and we will review this with our team to ensure our future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Monica, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent service to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. Thank you for being patient, and we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Karen, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for not meeting your expectations regarding the condition of our property. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Jacob, We are thrilled you had a great experience at Extended Stay America! Your satisfaction is our priority, and we are delighted you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay soon!Sincerely,Hotel Management

Dear Ashley, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Carol, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We are sorry for the noise issues you experienced. We are genuinely sorry you had an uncomfortable night. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Dear Tiffany, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Lumary, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Mike, We sincerely apologize for the noise disturbance and cleanliness issues you encountered during your stay. Providing a peaceful and hygienic environment for our guests is paramount, and we regret that we fell short of meeting these expectations. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. Additionally, we apologize for the discomfort caused by the bed and assure you that we will look into this matter promptly. We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel during future visits.Sincerely,Hotel Management

Dear Jessica, We sincerely apologize for the distressing experience you had during your stay. We deeply regret your concerns about cleanliness and noise levels, and we understand the impact this had on your stay. We appreciate your feedback and rest assured that we will address these issues with our team to ensure improvements are made. Your satisfaction is of utmost importance to us, and we hope you will consider staying with us again in the future for a more positive experience.Sincerely,Hotel Management

Dear Gretchen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure it does not happen again. We are glad to hear that Best Western accommodated you well. Your comfort and satisfaction are our priorities, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Nayomi, We regret to hear about your experience. Please know that the comfort and safety of our guests are of utmost importance. Your feedback will be shared with our team to ensure a pleasant environment for all guests. We appreciate your understanding and hope for another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Jose, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management

Dear Steven, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable and we could exceed your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Chris, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Santana, We're genuinely sorry for the experience you encountered during your stay. Your description does not align with our standards of cleanliness and comfort. Please accept our sincere apologies for the disturbances and cleanliness issues you faced. We take your feedback seriously and have already initiated comprehensive actions to address the concerns mentioned, including heightened monitoring of noise levels and reinforcing our cleanliness protocols. Your comments are invaluable and assist us in making necessary improvements. We understand your decision and hope you will reconsider, allowing us the opportunity to provide you with a more pleasant stay.Sincerely,Hotel Management

Dear Lori, Thank you for your feedback about your stay with us, and we sincerely apologize for the various housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Austre, Thank you for reviewing your visit with us. It is good to know our location suited your business needs. However, we are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness and service concerns during your time with us, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management

Dear Cindy, Please accept our apologies for the poor service you have received and for the problems you encountered. We know a first impression is essential, and what you experience is different. We also apologize for any disappointment with our suite's cleanliness. Our team is already at work to check and correct them. Give us another chance, and we promise you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management

Dear Karen, We are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable suites is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to welcome you back soon and demonstrate our commitment to providing outstanding accommodations.Sincerely,Hotel Management

Dear JOSE, It was our pleasure to have you stay at the Extended Stay America recently. Thank you for taking the time to share your generous comments, especially about our hotel's location and services. We look forward to sharing your positive feedback with our team. We would be delighted to accommodate you again and hope you will revisit soon.Sincerely,Hotel Management

Dear Robert, Thank you for being a guest at our hotel and sharing your concerns. We were sorry to read about the inconveniences you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we apologize that a management member has yet to contact you. Please reach out to us directly, and we will be happy to address your concerns. Thank you, and we look forward to speaking with you.Sincerely,Hotel Management

Dear Shavit, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring well-maintained and clean rooms for all guests, and we will ensure this is addressed appropriately. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Christina, Thank you for sharing your feedback and acknowledging the friendly service provided by our associate. We are sorry about the issues you faced and apologize for not meeting your expectations and our high standards. Your comments have helped us identify areas for improvement, and we will take appropriate action. We hope to show you the exceptional experience we are known for during your future visits.Sincerely,Hotel Management

Dear Vicky, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to our city.Sincerely,Hotel Management

Dear Jose, We are genuinely sorry for the issues that impact your stay with us. We valued every guest and wanted them to have an outstanding experience during their stay. What you experience is unacceptable, as we always strive to maintain the highest level of cleanliness and ensure each room is clean for our future guests. Thank you for the feedback; we will follow up to determine how we can enhance our service to our guests in the future. Please bear with us regarding the refund, as it takes about 15 business days. While we know this stay did not meet your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Shpendi, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management