Уважаемый Yaroslav, благодарим Вас за выбор нашего отеля, высокую оценку и отличный отзыв. Очень приятно узнать, что Вы остались довольны отдыхом в ОК Одесса! Будем рады видеть Вас вновь! С уважением,

Dear Guest, Thank you for choosing our hotel for your stay during your trip to Odessa. We are pleased to hear that you are our regular guest and appreciate your loyalty. We are very sorry that you experienced inconvenience during your stay with us. It’s too bad you did not let us know about this problem while you were still at the hotel so we can provide you with a more quiet room to make it right. We hope that you will give us another chance so we can provide the best possible service and make sure you will keep being our regular guest. Looking forward to welcoming you back. Sincerely, Galina Tserush, General Manager

Dear Anne-Lise, thank you for staying with us during your trip to Odessa. We are sorry to hear that we did not meet your expectations, thank you for pointing us on the problem. We reassure you that your complaints will be shared with the entire staff. Hope to see you back with us so we can provide you with the best possible service. Sincerely, Galina Tserush, General Manager

Dear Hanifi, thanks for your opinion. We are sorry to hear that you were not satisfied with the service of our team. Please note that all your complains were discussed with our employees. We are looking forward to welcoming you back to our hotel so you can enjoy it again together with the changes we have made. Best, regards, Galina Tserush, General Manager

Dear Guest, Thank you for taking your time to share this review following your stay at OK Odessa. I am sincerely sorry to read that in some aspects your experience with us did not meet your expectations. I do hope this will not deter you from coming back to our hotel. Kind regards, Galina Tserush, General Manager of OK Odessa.

Dear Oxana, Thank you for taking your time to share this review following your recent stay at OK Odessa.We appreciate your hgih scores tp our service, room comfort and staff kindness. We look forward to welcoming you back to our hotel. Kind regards, Galina Tserush, General Manager of OK Odessa

Dear Arup, Thank you very much for staying with us and for your highly aprreciated scores. We look forward to welcoming you again at our hotel. Kind regards, Galina Tserush, General Manager of OK Odessa.

Dear Guest Thank you for taking your time to share this review following your stay at OK Odessa. We look forward to welcoming you back to our hotel. Kind regards, Galina Tserush, General Manager of OK Odessa

Dear Sascha, Thank you for taking your time to share this review following your recent stay at OK Odessa. We look forward to welcoming you back to our hotel. Kind regards, Galina Tserush, General Manager of OK Odessa.

Dear Sabahattin, Thank you for taking your time to share this review following your recent stay at OK Odessa. We look forward to welcoming you back to our hotel. Kind regards, Galina Tserush, General Manager of OK Odessa

Dear Guest, Let us first of all thank you for staying at our hotel and sharing your feedback! We are terribly sorry to hear that you did not have good experience during your stay. We would like to assure you that we will follow up on the described occurrences and will implement the necessary actions. We hope that you will come back to OK Odessa and give us another chance to provide you with our hospitality. Sincerely yours, Galina Tserush, General Manager of OK Odessa.

Dear Oktay, We want to sincerely apologize for your negative experience in our hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. That day we did have technical problems with our elevators and we did our best to inform our guests. We feel very sorry that we could not inform you and apologize in time for caused inconvenience. We hope to welcome you again at our hotel. Sincerely yours, Galina Tserush, General Manager of OK Odessa.

Dear Anzhela, We are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We have to admit that summer time is very High season and we are usually full as the rest of the hotels in Odessa and some guests can make terrible noise. Unfortunately our staff could not avoid it and it made your stay terrible with us. Thank you very much that you shared this information with us and next we will be more flexible in sorting it out. Sincerely yours, Galina Tserush, General Manager of OK Odessa.

Dear Xenia, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. We look forward to hearing from you. Sincerely yours, Galina Tserush, General Manager of OK Odessa.

Dear Guest, First of all let us thank you for sharing with us your experience. We always strive to deliver the highest level of service and are truly disappointed to hear that we failed to meet your expectations. All your comments were addressed to the reception department. We would like to assure you that we will follow up on the described occurrences. We would be glad to welcome you back to OK Odessa and have another chance to provide you with our sincere hospitality. Sincerely yours, Galina Tserush, General Manager of OK Odessa.

Dear Mohammed, Let us first of all thank you for staying at our hotel and sharing your feedback! We are terribly sorry to hear that you did not have good experience during your stay. Next time you will travel to our region do not hesitate to contact us directly and our staff will provide with the correct information and we will give the best rate available. We would like to welcome you again to our hotel. Sincerely yours, Galina Tserush, General Manager of OK Odessa.

Dear Itay, Let us first of all thank you for staying at our hotel and sharing your feedback! We are terribly sorry to hear that you did not have good experience during your stay and would like to sincerely apologize for this. We would be happy to welcome you back to our hotel during your next visit to Odessa and have another opportunity of delivering the memorable experience. Sincerely, Galina Tserush, General Manager of OK Odessa.

Dear VOLKAN, First of all let us thank you for sharing with us your experience. We always strive to deliver the highest level of service and are truly disappointed to hear that we failed to meet your expectations. All your comments were addressed to the Front Office department. We would like to assure you that we will follow up on the described occurrences. We would be glad to welcome you back to OK Odessa and have another chance to provide you with our sincere hospitality. Sincerely yours, Galina Tserush, General Manager of OK Odessa.

Dear Scott_from_Utah, We want to sincerely apologize for your negative experience in our hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, thank you very much for pointing those essential things out and we will do our best to correct them . We look forward to hearing from you and earning you back your business. Sincerely yours, Galina Tserush, General Manager of OK Odessa.

Dear Guest, thank you for your feedback! We are always happy to welcome you to Odessa Hotel Complex!