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힐튼 가든 인 솔트 레이크 시티/레이턴 여행 후기

3 out of 5
힐튼 가든 인 솔트 레이크 시티/레이턴
762 West Heritage Park Blvd, Layton, UT

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 819개 이용 후기 중 415개" "
평점 8 - 좋아요. 819개 이용 후기 중 258개" "
평점 6 - 괜찮아요. 819개 이용 후기 중 75개" "
평점 4 - 별로예요. 819개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 819개 이용 후기 중 23개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Rachel

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Albert

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Keith Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Tabitha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 3월에 1박 숙박함

8/10 - 좋아요

Gayle 님, Draper

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to the Davis Conference Center where my show was. The staff were all extremely helpful, cheerful, and provided excellent service.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Christine

2024년 1월에 1박 숙박함

8/10 - 좋아요

Jana 님, Riverside

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is nice. We really enjoy staying here. The restaurant is not so great.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Daniel 님, Tetonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and nice facilities here.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Erik

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Aimee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kimberly

2023년 12월에 2박 숙박함

4/10 - 별로예요

Ron

가족 여행
No complementary breakfast!!
2023년 12월에 1박 숙박함

4/10 - 별로예요

Yan Yan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were assigned to a room that still has equipment and tools in it so we went back to the front desk to get assigned to another room. To our surprise for this new room, there’s a lot of facial hair from shaving or something on the sink and soap bar box has stain on it. Zero star for cleanliness if I can give you.☹️
2023년 12월에 1박 숙박함

8/10 - 좋아요

Thomas L.

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

JD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel restaurant was nice, close to other places to eat. Not far from the freeway
2023년 11월에 1박 숙박함

8/10 - 좋아요

Sherie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very convenient for our show at the conference center. The rooms were nice and clean.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Melissa

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Cory

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Give Tawana a raise!!!
We stayed two nights there. Our room were very nice. But the best part of our stay was the front desk girl. Her name was Tawana. She helped us, she entertained our kids. She was simply amazing. She made our stay so good. She was so kind and helpful. The other lady’s not so much.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I asked for pet friendly hotel which they were but they didn’t have it listed and charged me $75.00 a night for one dog.
2023년 11월에 1박 숙박함
답변 제공: Llynn 님, 2023년 11월 5일
Dear Lind, thank you for your recent stay at the Hilton Garden Inn, Layton. I appreciate you taking the time to fill out our survey and I am sorry you were not informed of our Pet Fee. Our team works very hard to keep every area of our facility clean; we strive to exceed expectations every day and use these funds to ensure that our room turnovers meet Hilton standards. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Pam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We love staying here. Nice restaurant and rooms are clean and spacious.
2023년 10월에 1박 숙박함
답변 제공: Llynn 님, 2023년 11월 5일
Dear Leyda,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Danny

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The lounge was closed but other than that this is a good place, I did have problems with Hotels.com not sending my reservations to Hilton that caused a big delay at check in but not any fault of Hilton, the employees handled it good
2023년 10월에 1박 숙박함
답변 제공: Llynn 님, 2023년 11월 5일
Dear Danny, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

LEYDA 님, West Jordan

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were here for a dance convention hotel was safe restaurants walking distance target @ a 2 min drive will totally stay here again
2023년 10월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Leyda,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Bonnie

2023년 10월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Bonnie,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in and comfortable rooms
2023년 10월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Lori,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Marissa

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Marissa,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Wesam

2023년 9월에 1박 숙박함
답변 제공: Llynn 님, 2023년 11월 5일
Dear Wesam,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 - 별로예요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the price
This hotel is way over priced. The staff was super friendly but I feel like either new or way in over their heads. Didn’t seem to know what was going on. Maybe poor communication? Also the maintenance guy took forever to just figure out if our room was clean. Which also is a poor communication between cleaning and front desk. The pool is tiny and cold. And the fact that continental breakfast isn’t provided is ridiculous to me. Charged almost $500 for just two nights and I have to pay for my breakfast? And it’s not like the breakfast menu or buffet was extravagant. It easily should have been included in our stay. Won’t be staying here again.
2023년 9월에 2박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Sara,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Anonymous,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Felicity

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfy and kind staff
2023년 9월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Felicity,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Renee 님, Strasburg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have a restaurant, and room service, but no menu's in the rooms. Free breakfast, but no mention in the rooms what is available. My hot water in my bathroom sink would run fine for 25 seconds then start making a loud clanking sound, which I'm sure woke the people up in the next room. Small little things need to be fixed, but it was overall a nice stay. I only interacted with a front desk clerk once, at check in,and no one else.
2023년 9월에 4박 숙박함
답변 제공: Llynn 님, 2023년 9월 12일
Dear Renee, thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely apologize for the experience you encountered during your stay here in regard to our Menus and for the conditions of the bathroom. I will address your feedback with our Restaurant and Maintenance team in ensuring that this will not happen again. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Shaea 님, Reno

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom door in our room had to be pushed really hard to actually close. And if it wasn't closed all the way it would fly open and slam against the entry door.Apparently this is an ongoing issue, evidenced ny the handle shaped repaired spot on the door. Maintenance did come and adjust the bathroom door so it was easier to close. Throughout our stay, we would occasionally hear the sound of water dripping.Evwntually, we figured out that the toilet in our room seems to have a flapper that is wearing out. It wasn't sealing completely, so the water would make it's way through. This became an issue at midnight,when someone caused the toilet to backup a bit. The water kept rising until it overflowed. We were able to find the shut off valve to keep it f on getting worse, but there was no maintenance available with a plunger. The security from the bar had to bring us the plunger, and towels for us to clean up. (We also had some pool towels the kids had left on the floor.) We let housekeeping know in the morning, but nobody wants to walk on toilet water tile, even if it's dry. Since this was on our last night there, I only took off one star for that, and the fact that the coffee is free until just after breakfast, but $4 a cup after that. Staff was very nice, the location is great, and the pool was cool for the kids. We'll definitely stay here again.
2023년 8월에 4박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Shaea,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our Maintenance team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2023년 9월에 3박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 9월 11일
Dear Debbie, Thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

10/10 - 훌륭해요

Sharlee

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 9월 11일
Dear Sharlee, Thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

10/10 - 훌륭해요

Sharon 님, Nampa

2023년 9월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 10월 13일
Dear Sharon,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Jayde

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2023년 8월에 2박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 9월 11일
Dear Jayde, thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

10/10 - 훌륭해요

Brigitte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aangenaam hotel in het nooren van SLC
Gunstig gelegen als men na een lange vliegreis Salt Lake City langs het noorden wil verlaten. Zeer vriendelijke receptie. Mooie ruime kamer. Goed ontbijt
2023년 8월에 1박 숙박함
답변 제공: Llynn 님, 2023년 9월 12일
Dear Brigitte, Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 - 별로예요

Samantha

The attendant at check in was rude and upset with my existence. The bathroom toilet was dirty. I would not recommend people stay here.
2023년 8월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 9월 1일
Dear Nicole, thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely apologize for the experience you encountered during your check in time and for the conditions of the room. I will address your feedback with our Front Office and Housekeeping team in ensuring that this will not happen again. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a clean hotel in a good part of town. There were many dining options within walking distance and the property was right off the freeway.
2023년 7월에 1박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 8월 10일
Dear Douglas, Thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Llynn - Guest Services Manager 님, 2023년 8월 10일
Dear Amanda, Thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

6/10 - 괜찮아요

Michelle

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They don’t clean rooms.
Room was ok, nothing special. We stayed 2 nights and didn’t offer any housekeeping. They will charge you 25 a night that supposedly will get refunded. We will see if that happens. When asked for a receipt when checking out they said they don’t provide one.
2023년 7월에 2박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Dear Michelle, thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good stay is and I sincerely apologize for the housekeeping service issue you encountered during your stay. For our Expedia guests, we try our very best to let them know that all receipts for Room & Taxes are provided by Expedia. I am very sorry that we couldn't provide you a receipt on our end. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 - 별로예요

Nicole

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The area is nice because everything is close by. Every restaurant you can think of, really. But the room was - in a word - yuck. There were mystery stains on the floor. Our room sadly backed up to the elevator room - which was hard on my husband when trying to sleep. The worst offense though was that the shower backs up.
2023년 7월에 3박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Dear Nicole, thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay and for the conditions of the room. I will address your feedback with our front office and Maintenance team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We enjoyed our stay but the hotel is a bit dated.
2023년 5월에 6박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn Layton to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 - 괜찮아요

Cheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful. Wi-Fi was frustrating.
2023년 7월에 4박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the Wi-Fi service. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 - 너무 별로예요

Mack

2023년 6월에 1박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Dear Mack, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Bradley

2023년 6월에 1박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Dear Bradley, Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn Layton to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Walter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location for convention center.
The staff was friendly and helpful. The room was clean & comfortable. We enjoyed our stay except we couldn’t get the tv to work.
2023년 6월에 1박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. I sincerely apologized for the TV not working, I will make sure to pass on the issue to our Maintenance team. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desk staff realized I was quoted more from Expedia than I would need to pay for my room and refunded the difference. Only drawback was the tub jets I’m the suite did not work…I was looking forward to a spa soaking bath. Overall, I would stay here again!
2023년 6월에 1박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. I will for sure pass on the concern with the tub jets to our Maintenance team for them to ensure the jets are working :)

8/10 - 좋아요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, but expensive pet fee
The hotel was very nice. The pet fee was ridiculous at $75! We had some noisy neighbors in the middle of the night. The doors slam shut. Fortunately, someone called the front desk and an employee put an end to their back and forth between rooms and loud talking. Overall, I would recommend this hotel to anyone traveling without pets.
2023년 6월에 1박 숙박함
답변 제공: Llynn 님, 2023년 8월 2일
Dear Jason, thank you for your recent stay at the Hilton Garden Inn, Layton. I appreciate you taking the time to fill out our survey and I am sorry you found the price of our Pet Fee to be so expensive. Our team works very hard to keep every area of our facility clean; we strive to exceed expectations every day and use these funds to ensure that our room turnovers meet Hilton standards. I also am so sorry about the noise issues you encountered during your stay. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.