We arrived for a one night stay before check-in time and were happy to be able to leave our car in the lot before 3:00. From there it went downhill. We were under-whelmed with a lackluster welcome. We weren't even addressed by name. Furniture and TV were fine but room was quite dark with inadequate lamp lighting. There are no USB ports for phone charging on the lamps or anywhere, so glad we had an adapter. Only one squirt bottle of soap available, nothing separate for shower use. The shower basin filled up with water. Upon lifting the grate cover, the drain was completely covered with hair. (I took a picture to show them.) Once I wiped up the hair, the drain bubbled for a while before clearing the water. Upon checkout we received only a mildly apologetic, "I'll have to pour something down the drain."