리셉션

캐나다스 베스트 밸류 인 & 스위트 버논 여행 후기

2 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 721개 이용 후기 중 88개" "
평점 8 - 좋아요. 721개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 721개 이용 후기 중 197개" "
평점 4 - 별로예요. 721개 이용 후기 중 102개" "
평점 2 - 너무 별로예요. 721개 이용 후기 중 96개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Jong Chul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 1박 숙박함

4/10 - 별로예요

Doug

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Paige

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were no towels, the room is in disrepair, and the bed was atrociously soft and uncomfortable. The only good thing was the water pressure in the shower - which lasted about 2 minutes and then the pressure dropped. When I checked in, I waited outside in the cold for the attendent to drive to work and check me in. Would never recommend this place unfortunately. Needs a major update or cheaper prices.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 5일
Dear Paige,We regret that we failed to earn your recommendation on this occasion. However, we appreciate you bringing your concerns to our attention. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your input will be addressed promptly as we ensure we rectify the issues you've mentioned and give our accommodations the extra attention needed. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 - 너무 별로예요

Liana

Very run down property.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 1일
Dear Liana,We greatly appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

6/10 - 괜찮아요

Henry

연인과의 여행
좋아요: 직원 및 서비스
It is a budget property. Old. Could be cleaner. But a good price if you are not too fussy. Check-in was easy and the clerk was helpful. No elevator to second floor. Room access from outside. Lots of parking. Close to 7-11, Denny's, Shell etc so location is convenient.
2023년 11월에 1박 숙박함

4/10 - 별로예요

abraham

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was okay, it had a fridge and microwave, nice sink, broken wardrobe. The area of the toilet and bath needs a good cleaing and new flooring tiles.
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 20일
Dear Abraham, Property cleanliness is imperative to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Rest assured, we are looking into this matter so we can improve, and we hope to deliver another overall comfortable stay in the future.

2/10 - 너무 별로예요

Precious

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
there were bed bugs and roaches. The paint was ripping off and lights were not working.
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 9일
Dear Precious,Thank you for choosing us to host your time in Vernon. Our staff does implement preventive measures to address any issues with pests. Nevertheless, thank you for bringing this to our attention. Our specialist will be making an extra trip out to investigate and provide additional treatment as needed. We wish you well on your future travels, and the next time you are back this way, we hope you will consider returning for a better stay we know we can provide.

2/10 - 너무 별로예요

Denise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was not clean. The room itself was dirty. The folding lock was broken. I had to wait 15 minuttes to check in because no one was in the office. Only 1 face cloth for 2 people. I would not recommend this place for others. I have stayed at other hotels for this brand and this location does not represent a good reputation.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 7일
Dear Denise,It's disheartening that we failed to earn your recommendation, as we want all our guests to thoroughly enjoy their time with us. We take your constructive feedback seriously and will use it to help us enhance our overall guest experience. Thank you for taking a moment to share your thoughts, and we wish you well.

4/10 - 별로예요

Celine

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nosies and not very clean . My husband said the comforter smelt like BO . Cups for coffee had stains in them . Counter where TV was not wiped very well
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 30일
Dear Celine,Thank you for taking the time to share your thoughts with us. We are disappointed that we were unable to meet all of your expectations. Our teams work hard to maintain high standards of cleanliness and comfort. However, we apologize this was not the case. We will be sure to share your thoughts with our team for improvement and review. We hope you will return so we can exceed your expectations.

4/10 - 별로예요

Tommie J

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price - it’s doable. Walking distance to store and restaurants was good. Opened the desk drawer on our last night and found someone’s leftover pizza. lol No one cleaned while we were there. The did bring us clean towels when requested. Wi-Fi was spotty at night. It made it difficult to watch the Roku TV. IT NEEDS A GOOD DEEP CLEAN. NO plugs on sink or tub. Make sure you don’t drop anything!! Like an earring or ring. Lotta dust bunnies under the bed! Had queen size mattress protector on our King size bed. Sheets kept popping off the corners. Needs some nicer blankets/bed spread.
2023년 9월에 4박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 27일
Dear Tommie J,We always appreciate hearing from our guests, and we will be sure to use your comments to help us improve our accommodations and ensure they are in tip-top shape. However, we are pleased that our rates were just what you were looking for and that our location and restaurant impressed you. Safe travels, and we hope you will consider us for your accommodations the next time you are in Vernon.

10/10 - 훌륭해요

manju

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Carter

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Melvin Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable bed for weary traveller's
2023년 9월에 1박 숙박함

4/10 - 별로예요

Sandy

가족 여행
별로예요: 숙박 시설 상태 및 시설
When you pay 116. a night you expect better quality. It was clean but light burned out, closet door falling off, tub looked frumpy, no room service and no continental breakfast as advertised.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Dear Sandy,It is unfortunate that we failed to meet your expectations. Our team is committed to beneficial change, so we will reflect upon your feedback and seize all opportunities to improve the guest experience. As your travels continue, we wish you well.

8/10 - 좋아요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I wasn't expecting a lot from this hotel as we booked late and everything pretty much booked up. I told my kids not to expect a lot. I emailed asking for info about the kitchen in the room and didn't get any response so I didn't have high hopes for our stay. Once we got there, the desk person (I'm assuming he was also the owner) was very polite. He upgraded us and was incredibly helpful. The room we ended up getting was nice. It had a great kitchen area, everything was clean, and the beds were incredibly comfortable. The sheets smelled nice and clean. It was spacious in some areas and tight in others, but our family of 4 stayed for 5 days and we did just fine. When the A/C was on, you couldn't hear anyone else around you. When it was off you could hear some people or the odd train, but it wasn't inconvenient. We never felt unsafe or bothered by other guests. We were constantly offered clean towels and toilet paper. The employee/owner seemed to always be there and we never had to look around for someone to help us. There was always parking close to our room and it is in a convenient area. Everything is very close. Some things we didn't love - it's obviously an older hotel so stuff like the carpet was warn, the kitchen wasn't supplied with a lot, the bathroom cupboards opened from the bottom, the tub and sink don't drain well. Again, it's not a fancy hotel by any means, but I was pleasantly surprised and would definitely stay here again.
2023년 8월에 5박 숙박함

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Above all the place was nuce.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Lawrence

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is nicely situated in downtown vernon and looks oi from outside. It is clearly in a state of collapse, however. Stop "Work orders stapled in various places around building. No cleaning staff visible. Was promised a credit card transactikon report at checkout, but at 8 am sign said no staff until 10 am. Left empty handed. It needs proper management and TLC.
2023년 8월에 4박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
Thank you for leaving us a review. We are glad that you appreciated our convenient location. Your critiques and feedback are appreciated. While we are disheartened that we were unable to meet your expectations, we will be sure to share your feedback with our team so we can improve for future stays. It would be wonderful to have you book a stay with us again, so we can exceed your expectations.

4/10 - 별로예요

Veronica

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was not cleaned on day 2, missing lightbulb in vanity area. Mold on shower curtain. Would not stay there again even if it was cheaper.
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 24일
Dear Veronica,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

6/10 - 괜찮아요

Lou Mark Chrisffer

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함

8/10 - 좋아요

Iqbal

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manish at reception was very helpful and friendly - Gave us all 3 rooms on first floor - Rooms are clean but old with small window AC which was just enough to cooldown room. Lots of parking with many dinning options around the property. I can stay there again
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jawad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Way high in price and extremely outdated almost everything. Neibours were very scary because i guess they were not staying there, they live there. Decided, never to stay again.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 12일
Dear Jawad,Thank you for taking the time to share your thoughts with us. It is incredibly disheartening to read your review. Our team will be notified of your experience and will consider a plan for improvement. We appreciate you choosing to stay with us.

2/10 - 너무 별로예요

John 님, calgary

2023년 8월에 1박 숙박함

8/10 - 좋아요

Ulrika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bokade in på vägen till hotellet, incheckning till kl 23, kom kl 21 och då var receptionen stängd men med ett nummer på dörren, ringde det på och allt löste sig bra. Funkade bra dock var AC:n extremt kall men det var allt att klaga på.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Nolan

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Pinky

2023년 7월에 1박 숙박함

8/10 - 좋아요

Dean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not a flash motel, but overall clean and comfortable. It did the job, price was great. Bonus was the pool & spa.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Theresa

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the place is run down and nothing really works, our AC was not working so worker brought in window AC that blew the electrical right off, the lights keep flickering off and on..smoke alarm was not armed and sitting in drawer... I realize this is not a 5 star accomodations.. and I would rate it a 1.. Thank you for asking
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 27일
Dear Theresa,It sounds like your time with us did not meet your expectations. We are deeply sorry for our shortfalls in providing you with comfortable and well-maintained accommodations. Guest feedback only helps us improve, and that is what we intend to do. Thank you for your time, and we wish you happier travels ahead.

2/10 - 너무 별로예요

Luciano

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay here!
Rooms are run down, carpets are filthy and stained, paint peeling off the walls. In fact the floors were sticky. Drain in washroom sink was leaking all over the floor. Air conditioning was useless and the fridge did not work. Looks like they were doing some renovations but there was a " Stop Work Order" posted. Pay a little more and book somewhere else.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 26일
Dear Luciano,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Rest assured, we will pass along your concerns to the respective teams so improvements can be made immediately. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it.

6/10 - 괜찮아요

TAMARA

단체 여행
좋아요: 직원 및 서비스
The place was ok. The pictures look way nicer. The beds were so soft and no support so very uncomfortable.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Tammy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The light fixtures didn’t work and the rooms are run down in need of major upgrades the door lock was broken. The room I booked had bugs so I was offered another room. The staff very friendly and helpful
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 18일
Dear Tammy,Thank you for taking the time to share your thoughts with us. We are glad that our team was able to have a positive impact on your stay with their friendliness and helpfulness. However, we are disheartened we were unable to meet your expectations in other aspects of your stay. We will be sure to share your feedback with our team as we are always striving to improve our guest experience. We appreciate you choosing to stay with us.

2/10 - 너무 별로예요

Chris

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Randy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Adequate for the price, would stay again
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Loriann

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Beanne

좋아요: 직원 및 서비스
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Barbara

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Front desk was very accommodating. Easy walking distance to many shops and restaurants. Room was cleanish but very worn. Bed was extremely soft. The a/c was very loud and did not do enough to cool the sleeping area. Pool looked nice but we never used it. No continental breakfast as the sign out front states. The road out front is very busy, although street noise was not an issue but access to and from was a bit of an issue. Other tenants at the hotel, perhaps long term, were polite and helpful, never a concern. We would consider staying here again.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Princess

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Manish cater all we need during our stay. Good Customer Service..The splash sauna is good…
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Alice

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bad: Carpets were filthy/stained. Bathroom tiles were grimy. There was an old coffee filter in the coffee pot. Mattresses were too soft. No continental breakfast provided. No cable TV. I didn't even want to see if the pool was available. The good: reasonably priced, quiet, convenient location, A/C worked well (but was noisy), wifi worked. Overall, I don't think I will be staying here again.
2023년 6월에 4박 숙박함

4/10 - 별로예요

Derek

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The front desk agent was very nice but that’s it. The bathroom was clean but the bed linen had a god awful smell to it. TV needs to be replaced and the air conditioner is extremely loud (but works). The motel obviously has some long term stays there and didn’t exactly feel safe.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 29일
Dear Derek,Thank you for being our guest and for complimenting our staff's hospitality. However, it appears that we have some work to do. That said, your comments will be addressed with our housekeeping team for improvement. The next time you are in Vernon, we hope you will consider coming back and staying with us again. Until then, we wish you safe travels.

10/10 - 훌륭해요

Peter B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Deanna

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was rude unhelpful and treated us like a hindrance There was zero service Will never return
2023년 6월에 2박 숙박함
답변 제공: manish 님, 2023년 6월 15일
hi Deanna, thanks for reaching out with us. The thing was that If there is need of cleaning service guests come and ask us and our team give 100 %. But still we feels sorry and wants you to make happy for the future journey.

4/10 - 별로예요

Wayne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no one at the front desk if you needed something. The tv remote did not work u less you were standing right in front of it.
2023년 6월에 1박 숙박함
답변 제공: manish 님, 2023년 6월 15일
sorry to hear that sir, but we are always available for our customers to make them happy. its for 24 hours and we are ready to help them any time for any needs.

10/10 - 훌륭해요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Gerry

출장 여행
별로예요: 숙박 시설 상태 및 시설
Carpet was stained. Bed is worn out. Grounds are in need of cleaning and repairs. Room needs paint.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Bill

No breakfast included as was advertised. Deadbolt not functional. Room was clean and price was reasonable for the one night stay.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had no idea this place was a monthly rental type of place. Bags of garbage outside many of the units. Several of the cars in the parking spots look like they had been lived in. The pictures on the website in no way represented what I experienced. There was a double size mattress on queen frame. Stains on wall. Tv did not work and attempts to contact office were fruitless. This place might serve a purpose, but not as hotel stay for a vacationer or someone attending a function in Vernon. Not exactly sure what the ‘stop work’ order signs were all about..several posted around the place.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 11일
Dear Richard,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

10/10 - 훌륭해요

Stephen

2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

Andrew

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Cathy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Holly

2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Doug

ok
2023년 3월에 2박 숙박함