Dear Anonymous, Thank you for taking the time to score your most recent experience at our property! I am very pleased to see you had a great time while we are all still adjusting to the COVID-19 restrictions and rules. Thank you again for staying with us and we hope to have the pleasure of welcoming you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Nancy, Thank you for taking the time to score your most recent experience at our property! I am happy you enjoyed your stay with us, and looks like we were able to give you an early check in which is always a bonus. We hope you were able to enjoy the mild weather we have been getting, and hope to see you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Kelly, Thank you for taking the time to write a review on your most recent experience at our property. I am sorry to see we weren't able to live up to your expectations when it comes to room cleanliness, which is something I will personally discuss with the Housekeeping Department. Thank you for bringing these items to my attention Kelly as it allows us to rectify everything before the next guest checks in. We hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Rosa, Thank you for taking the time to submit a review on your most recent stay at our property! I am very pleased to see you enjoyed staying in a clean and comfortable guestroom while also being close to the center of West Kelowna. Thank you again for staying with us Rosa and we hope we have the pleasure of welcoming you again in the future! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for taking the time to submit a review on your most recent experience at our property. I am sorry to see we didn't meet your expectations when it comes to bathroom cleanliness, which is something I will definitely discuss with our Housekeeping Department. Thank you again for staying with us and we hope to welcome you back in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for giving us a 5 out of 5 score on your most recent hotel visit! Welcoming guests to our property and ensuring they have a comfortable stay is our priority, so I am very happy you allowed us to share our passion for hospitality with you. Thank you again for staying with us and we hope we will have the pleasure of welcoming you again in the near future. Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for submitting a 4 out of 5 score on your most recent experience! It gives me great pleasure to see you had a lovely stay at our property while being able to enjoy some of the beautiful landscapes the Okanagan has to offer. Thank you again for staying with us and we hope to welcome you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear sneh, Thank you for taking the time to write a review on your recent experience. I am so sorry we kept your hubby awake at night and thank you for bringing that to our attention. We have since then discovered the problem and are working to resolve the issue so that future guests can enjoy a peaceful sleep. Thank you again for staying with us sneh and we hope to welcome you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear Robert, Thank you for the outstanding score you gave us on your most recent experience at our property! It gives me great pleasure to see you had a great stay, as that is always what we aim for. Thank you again for staying with us Robert and we hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Cher, Thank you for your lovely review! We pride ourselves on having staff members on site who are dedicated to providing the best customer service experience, so thank you for bringing that to my attention. I will make sure each and every staff member gets to read your comments as they do deserve all the kudos in the world. Thank you again for staying with us Cher and we hope to see you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear Gregory, Thank you for taking the time to write a review! I am sorry to hear the alarm clock woke you up at 6 AM, as we all understand how important a good night's sleep is when staying at a hotel. I will make sure that Housekeeping checks the alarm clocks every time they clean a room to avoid a repeat of a situation like that. As for the water pressure, I will task our Maintenance Department to take a look at increasing it so that people can take a comfortable shower in the morning. Thank you for bringing these items to my attention Gregory as this will allow us to rectify everything! Sincerely, Julie Biesen Guest Services Manager

Dear Christa, Thank you for taking the time to provide us with a score on your most recent stay at our hotel! All of our staff members are dedicated to providing guests with the best possible experience, so it is extremely satisfying to see that you had a great experience. We all hope to see you again soon Christa! Sincerely, Julie Biesen Guest Services Manager

Dear Sandra, Thank you for giving us an excellent score on your most recent experience at our property and for allowing us to share our passion for Guest Services with you! We all hope you were able to enjoy some of the beautiful weather the Okanagan has received this summer, and hopefully we will have the pleasure of welcoming you again! Sincerely, Julie Biesen Guest Services Manager

Dear Nirvair, Thank you for taking the time to write a little review on your most recent stay! We absolutely love the area we are in, as it gives guests the opportunity to go for a nice little hike in Glenn Canyon while also being within reasonable distance away from Gellatly Bay. Thank you for giving us the opportunity to share our beautiful backyard with you! We hope to welcome you again in the near future. Sincerely, Julie Biesen Guest Services Manager

Dear Vlad, Thank you for taking the time to write a review on your most recent stay! We pride ourselves on hiring staff that is dedicated to providing guests with a great customer service experience, so thank you for highlighting their efforts. I will make sure to communicate your lovely words to all of them, as they do deserve all the kudos they can get. Thank you again for staying with us Vlad and we hope to see you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear Elaina & Dean, Thank you for your wonderful review! Stacey contributes a tremendous amount of dedication and customer service level to our Front Desk Staff, so I will make sure she reads your comments. I am pleased to see you had a great night's sleep and enjoyed the inside/outside salt water pool feature we offer, which is very rare to find in the Okanagan. Thank you again for staying with us Elaina & Dean, and we all hope we will have the pleasure of welcoming you again! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for the 5 out of 5 score on your most recent stay! All of our staff members are dedicated to putting a smile on guest's faces, so I am very happy we were able to share that with you. Thank you again for staying with us and we hope to welcome you again in the near future. Sincerely, Julie Biesen Guest Services Manager

Dear Laura, Thank you for taking the time to provide us with a score on your most recent experience at our property. If there was anything in particular that resulted in the lower score, please don't hesitate to reach out to me personally so we can rectify this for you. Thank you again for staying with us Laura. Sincerely, Julie Biesen Guest Services Manager

Dear Dana, Thank you for your lovely review! Our indoor/outdoor salt water pool always provide entertainment for the whole family, so I am happy you were able to enjoy some of that while staying here. Thank you for bringing up the poor lighting, as this will be something we can look into with our Maintenance Department! Thank you again for staying with us Dana and we hope we will have the pleasure of welcoming you back to our property in the near future. Sincerely, Julie Biesen Guest Services Manager

Dear Gisele, Thank you for taking the time to write a review on your most recent experience at our property. I am happy to see the King Bed in the wheelchair accessible room was comfortable as we all know how vital a good night's sleep can be to our bodies. Thank you for bringing up the pool lighting in the bathroom as this gives our Maintenance Department the opportunity to look at possibilities of making it better for the next guest. Thank you again for staying with us Gisele. Sincerely, Julie Biesen Guest Services Manager

Dear Brad, Thank you for taking the time to rate your most recent experience at our property. If there was anything in particular that resulted in the lower score, please don't hesitate to reach out to me personally so that I can rectify these issues for you. Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for providing us with a score out of 5 on your most recent experience at our property. I am disappointed to not see a 5 out of 5 score, but I understand that things can happen that impacted your stay. Please reach out to me personally if there was anything in particular that didn't meet your expectations. Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for your lovely review! I will make sure that all of our staff members read your comments, as I am sure it will put a smile on all of their faces. Thank you for giving us the opportunity to welcome you to our hotel and we hope to see you again in the future! Sincerely, Julie Biesen Guest Services Manager

Dear Denise, Thank you for expressing your concerns in regards to people partying in adjacent rooms while you stayed at our property. We have staff members on site 24 hours a day to make sure each and every guest can enjoy their experience with us, so I am sorry to hear we failed you there. We hope you will give us another opportunity to show you that this was an isolated incident. Sincerely, Julie Biesen Guest Services Manager

Dear James, Thank you for your lovely comment! All of our staff members are dedicated to providing guests with the best possible experience, so I am pleased to see you had a comfortable stay in one of our designated guestrooms. We are extremely lucky to find ourselves within Wine Country where food and wine are available within minutes from the hotel. Thank you again for staying with us and we hope we get the pleasure of welcoming you again in the near future. Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for taking the time to give us a rating on your most recent experience at our property. I am pleased to see you had a great time while enjoying the beauty the Okanagan has to offer during the summer season. Thank you again for staying with us and we hope we can welcome you again in the near future. Sincerely, Julie Biesen Guest Services Manager

Dear Pat, Thank you for giving us a 10 out of 10 on your most recent experience at our hotel! Welcoming guests from far and wide is something our staff loves doing, so thank you for giving us the opportunity to host you. We hope you were able to enjoy the beautiful Okanagan scenery while you were here. Thank you again for staying with us Pat. Sincerely, Julie Biesen Guest Services Manager

Dear Natasha, Thank you for taking the time to review your most recent experience at our property. I would like to start by apologizing for not meeting your expectations upon check-in, as I totally understand how finding a dirty bathroom after a long day ruined your first impression. I will make sure to investigate why this happened, so that we can avoid a repeat. Again, my apologies for the inconveniences you went through during your stay. Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for your lovely review! It definitely puts a smile on my face when guests comment on the friendliness of the staff members we employ, as it shows how dedicated they are to making sure guests have a great stay. Thank you again for staying with us and we hope to welcome you again in the near future. Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for taking the time to score your most recent experience at our property. I am sorry to see you didn't have an excellent experience, which is something we always strive for. If there is anything in particular that resulted in the lower score, please don't hesitate to reach out to me personally. Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for your great rating! We absolutely love the location of our hotel, as it gives guests the opportunity to visit wineries/go to the beach/go for walks within minutes driving time. We all hope you had the pleasure of enjoying some nice Okanagan weather while you were here, and we hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Lloyd, Thank you for taking the time to rate your most recent experience at our hotel! I am very pleased to see you enjoyed your time spend with us, as it shows that our staff members are creating a memorable experience for all of our guests. Thank you again for staying with us and we hope we will have the pleasure of welcoming you again Lloyd! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, I am excited to see you had an enjoyable trip while staying in one of our designated guestrooms! Our Housekeeping Department works hard to ensure guest's safety by following very strict policies and procedures when it comes to room cleanliness, so I will make sure all of our Housekeepers get to read your comment! Thank you again for staying with us and we hope to welcome you again in the near future. Sincerely, Julie Biesen Guest Services Manager

Dear VG, Thank you for your candid review. Our property is currently due for an in-depth renovation of all the guestrooms, public facilities, etc. which will be a nice upgrade. We hope we will have the pleasure of welcoming you to our newly renovated property in the future! Sincerely, Julie Biesen Guest Services Manager

Dear Dayna, Thank you for taking the time to give us a score out of 10 on your most recent experience at our property! Allowing our staff members to share their knowledge of the local area while welcoming guests to the hotel, is something they all love so thank you for giving us that opportunity. We hope we can welcome you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear TimVruwink, Thank you for your lovely review! It is great to see that you have stayed with us multiple times and have enjoyed the friendly service all of our staff members have given you. We hope we get the pleasure of welcoming you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for taking the time to review your most recent experience at our property! I am so pleased to see you were able to rest and relax while having a quick stopover at our hotel. Thank you again for staying with us and we hope to see you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for giving us an excellent score on your most recent stay! I'm sure this will put a smile on all of our staff members' faces, as they are working hard during this busy Summer Season to make sure each and every guest has a pleasant stay. Thank you again for staying with us and we hope we can welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for taking the time to let us know that you experienced an easy check-in, while still adhering to the social distancing procedures we have in place. We strive to provide all of our guests with a comfortable, friendly, and welcoming environment! Thank you again for staying with us! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for scoring us a 10 out of 10 on your recent stay! We hope you were able to enjoy some of the hot Okanagan weather while you were here, as well as a dip in our indoor/outdoor saltwater pool. Thank you again for staying with us and we hope to see you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for your 8 out of 10 rating on your most recent experience at our property! Welcoming people and being able to share our love for the West Kelowna/Kelowna area is what our staff is all about, so thank you for allowing us to do so. We hope we will see you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear Sarah, Thank you for taking the time to score your previous stay at our hotel! It gives me great pleasure to see the 8 out of 10, which means that our staff efforts to provide guests with a great experience (while also keeping everyone safe during the COVID-19 pandemic) are paying off. Thank you for allowing us to share our passion for hospitality with you, and we hope to welcome you back soon! Sincerely, Julie Biesen Guest Services Manager

Dear Jenessa, Thank you for scoring us a 10 out of 10 on your most recent experience! We hope you were able to enjoy the nice Okanagan weather, while of course still keeping the social distancing measures in mind. Thank you again for staying with us Jenessa and we hope to welcome you back soon! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for providing us with a 4 out of 5 score on your most recent experience at our property! All of our staff members are dedicated to provide guests with the best experience possible, so it is extremely satisfying to see you had a great time. Thank you again for staying with us and we hope we can welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank your for your review and the score of 4 out of 5! I am happy to see you enjoyed your stay with us, while also visiting Kelowna and Penticton. Being located outside of the city center of Kelowna allows us to charge our guests less then what you'd be paying downtown Kelowna, but we understand that not everyone likes to drive for 15 - 20 minutes to get to town. We all hope we get to welcome you again to our property in the future! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for taking the time to review your most recent stay at our hotel. I am sorry to hear that you didn't find all staff members to be friendly, which is something we will review in-house with all the departments involved. Thank you for bringing this to my attention as it will allow us to make the necessary changes. We hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Anonymous, Thank you for your lovely review! It gives me great pleasure to see you used the location of our hotel to your advantage while discovering the beautiful area we live in. Our staff members are continuously striving to provide guests with the best experience possible, so it is very satisfying to read your comments. Thank you again and we hope to see you again soon! Sincerely, Julie Biesen Guest Services Manager

Dear Gert, Thank you for taking the time to rate your most recent stay at our property. I am sorry you went through the inconvenience of stepping in a wet spot next to the tub, which we will absolutely investigate together with our Maintenance and Housekeeping team. Thank you again for staying with us Gert and we hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager

Dear Carrie, Thank you for scoring us an 8 out of 10 on your most recent stay at our hotel. Being bale to welcome guests to our property while sharing the beautiful spot within the Okanagan we live in, is something all of our staff members absolutely love. Thank you for giving us the opportunity to share everything with you Carrie! We hope to see you again soon! Sincerely, Julie Biesen Guest Services Manager