We are very sorry to hear that you your expectations were not met. We try very hard to make sure that the cottages are shown properly. We do rent cottages as categories as La Casa is a very large resort. We also list multiple cottage pictures to ensure that the pictures represent the units in each group, but they can have slightly different layouts. The quality, number of rooms, and views are consistent throughout the cottage types.

Thank you for sharing your experience.

Dear Valued Guest, While all cottage towels and linens are provided we specifically let guests know that Beach Towels are not provided in the arrival instructions. There is a floating trampoline, Kayaks and Paddleboards, as well as many items such as tennis, mini golf, and sports equipment provided, but we do not provide floaters or beach toys to every cottage. The upkeep and tracking of these items over such a large property would make that aspect very difficult. We apologize if you were disappointed by this aspect.