테라스/파티오
예약 가능 여부 확인

아늑함의 대명사: 레이크 오카나간 리조트 여행 후기

3 out of 5
아늑함의 대명사: 레이크 오카나간 리조트
2751 Westside Road, West Kelowna, BC

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 317개 이용 후기 중 131개" "
평점 8 - 좋아요. 317개 이용 후기 중 69개" "
평점 6 - 괜찮아요. 317개 이용 후기 중 37개" "
평점 4 - 별로예요. 317개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 317개 이용 후기 중 50개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

2/10 - 너무 별로예요

in sook

2023년 6월에 1박 숙박함
답변 제공: Liam 님, 2023년 9월 7일
Hi Guest, is there something we could help you with?

8/10 - 좋아요

Cha Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Liam 님, 2019년 7월 11일
Thank you Cha Young for your rating! We appreciate you taking this time. We are glad to know you had a pleasant experience at the hotel. Hope to see you sometime in the near future!

2/10 - 너무 별로예요

Savannah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
WATER WAS NOT POTABLE. We were not informed by the property. We located a hidden sign under a staircase that stated not to use the water. Please do not stay here!!!
2023년 6월에 2박 숙박함
답변 제공: Liam 님, 2024년 3월 20일
Thank you for your feedback.

2/10 - 너무 별로예요

Rajesh

We didn’t get accommodation and also didn’t get our money back
2023년 8월에 2박 숙박함
답변 제공: Liam 님, 2023년 8월 25일
Thank you for letting us know.

2/10 - 너무 별로예요

Ildiko

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Broken bed, laminate flooring missing in livingroom, dirty windows, dirty furniture to name a few.
2023년 8월에 1박 숙박함
답변 제공: Liam 님, 2023년 8월 14일
Thank you for your feedback. I'll have a staff check on the issues you mentioned.

10/10 - 훌륭해요

Harleen

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property,right on watef
2023년 8월에 1박 숙박함
답변 제공: Liam 님, 2023년 8월 9일
Thanks for your stay with us! We appreciate it!

4/10 - 별로예요

Yllka

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expedia has advertised this property completely wrong. The pictures on the website show a beautiful place but in reality it has been completely neglected and unmaintained. The building we stayed in was very old and not maintained. For example, the steps leading upstairs to our room were extremely dirty. Expedia advertised a full furnished balcony but we ended up with a very dirty balcony that you could not use. Expedia also advertised pool towels in the room but we were only given 4 regular towels for 3 nights (for 4 people), as well as NO pool towels. Expedia advertised housekeeping once during your stay but we got none. Two pools were advertised on Expedia. We found one pool but the other has clearly been closed for a long time. There was one hot tub inside that was open but it was scorching hot. Around the pool area and building was dirty (broken glass on tables, bottles, cans, and garbage left there for days). Overall this area was extremely terribly maintained. Overall, the pictures advertised on Expedia are clearly from a very long time ago. This property is in terrible shape and needs some serious maintaining. This property needs to be inspected. I would strongly not recommend this place and won’t be going back.
2023년 8월에 3박 숙박함
답변 제공: Liam 님, 2023년 8월 9일
Thank you for your feedback.

2/10 - 너무 별로예요

sunghee

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Liam 님, 2023년 8월 9일
Thank you for your feedback.

2/10 - 너무 별로예요

Ramanpal

별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Liam 님, 2023년 8월 1일
Hi Guest, is there anything we can help you on?

2/10 - 너무 별로예요

Ramanpal

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst stay ever! They need to be removed from expedia
2023년 7월에 1박 숙박함
답변 제공: Liam 님, 2023년 8월 1일
This is your second feedback on a bad feedback. Is there something we can help you on?

6/10 - 괜찮아요

Karen

2023년 7월에 2박 숙박함
답변 제공: Liam 님, 2023년 9월 1일
Thank you for your feedback.

2/10 - 너무 별로예요

Peggy

2023년 7월에 2박 숙박함
답변 제공: Liam 님, 2023년 8월 9일
Thank you for your feedback.

2/10 - 너무 별로예요

Hiteshkumar

별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Liam 님, 2023년 7월 10일
Hi Guest, is there something we can help you with?

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Our family enjoyed this place and wow the view was amazing. But it was difficult to figure out which building our unit was located because there was no name on the building
2023년 6월에 1박 숙박함
답변 제공: Liam 님, 2023년 7월 10일
Thank you for your feedback!

2/10 - 너무 별로예요

Julia

2023년 6월에 1박 숙박함
답변 제공: Liam 님, 2023년 7월 25일
Is there something we could have help you on?

10/10 - 훌륭해요

Suhib

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Liam 님, 2023년 6월 14일
Thanks so much for your feedback!

2/10 - 너무 별로예요

Jeff

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too far from the lake and dock. I paid $30 less for a way nicer condo the following night.
2023년 5월에 1박 숙박함
답변 제공: Your management team 님, 2023년 6월 6일
Dear valued guest,Thank you for taking the time to share your feedback with us. We truly appreciate your input and understand your concerns regarding the distance of our place from the lake and dock. We apologize for any inconvenience this may have caused during your stay.We take guest feedback very seriously, and as a result of your review, we will be making necessary modifications to our property description to provide future guests with a clearer understanding of the proximity to the dock and lake. It is our goal to ensure that all our guests have accurate information about our resort and its amenities.We appreciate your valuable input and hope that despite this setback, you were able to enjoy your overall stay with us. We strive to continuously improve our services and facilities, and your feedback helps us in that process.Once again, we thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I refused to stay & am asking for a refund. First there was poor communication about how to find the place (& it took a while before anyone ever returned any of my messages). Then the door code did not work after many attempts. The host had to remotely unlock the door (but how can I have confidence that I can leave the room & be able to safely come back to my things if the door may not work again). Then the photos of the place were totally misrepresented (the place is a dump & is no where near the lake like as is shown in the photo). So I told the host I felt cheated & would not stay, & found another hotel nearby instead for the night. And the property also has an any infestation. Fraudulently represented, and a dump!!! And unsafe if the door code could not work. This place make Expedia look bad if you allow such tricksters to advertise on your website.
2023년 6월에 1박 숙박함
답변 제공: Your management team. 님, 2023년 6월 4일
Dear customer, My HSKP has checked the door lock and it worked.Lake View is a remote view of the entire resort, which is the perimeter of the resort. My resort has three different Room types, each of which has a different description. The Studio Room only has Mountain view, but no Lake view.

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures on the website are false advertising. No pool! No green grass, no tables, just dirty and filthy place. Do not trust the pictures on the website. I will Never stay there again! Go save your money and book somewhere else!!!!
2023년 5월에 3박 숙박함
답변 제공: Your management team 님, 2023년 6월 5일
Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your input as it helps us improve our services. Lake View is a remote view of the entire resort, which is the perimeter of the resort, we do have the pool, garden, grass and tables in the place. Once again, we appreciate your valuable feedback and hope you will give us another opportunity to serve you better in the future. If you have any further concerns or questions, please do not hesitate to reach out to us directly.

2/10 - 너무 별로예요

Kristi

출장 여행
Buyer beware!
Buyer beware! This is a time share property. The first message indicated check-in instructions being sent after the property fee and deposit had been collected. Whoever owned the property (only ever identified as”your host”) wanted credit card details sent by email message to cover a damage deposit. This was not through the hotels.com platform, but an unencrypted email message (the equivalent of sending personal info on a postcard, not a letter). We did not stay at this property, spent hours on the phone and continued to receive boilerplate responses from email address “Wonderful trip” and “your host”. If the damage deposit request had come through an encrypted platform, I wouldn’t have had an issue with it, but this weird anonymous request was full of red flags.
2023년 5월에 2박 숙박함
답변 제공: Your management team 님, 2023년 6월 5일
Dear Customer,Thank you for bringing your concerns to our attention. We understand that there may have been some misunderstandings during your recent stay, and we would like to clarify a few points.First and foremost, we would like to emphasize that our establishment is not a timeshare place. We apologize if there was any confusion or miscommunication regarding this matter. Our property operates as a resort, providing accommodation services to guests on a per-night basis.Regarding the issue of requesting credit card information for the deposit before check-in, we would like to clarify that this is a standard procedure in the hospitality industry. It helps us ensure the security and protection of our guests' interests and allows for a smooth check-in experience. We understand that this may have come as a surprise to you, and we apologize if it was not communicated effectively. We appreciate your feedback and will explore different communication methods to ensure that guests are properly informed about the deposit pre-authorization requirement in the future.Thank you once again for sharing your feedback. We value your input, as it helps us identify areas for improvement. If there is anything else you would like to discuss or any further concerns you may have, please feel free to reach out to us directly. We hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Rehena

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful and very clean and loved the feeling of home .
2022년 9월에 2박 숙박함
답변 제공: Liam 님, 2022년 9월 26일
Thanks for your feedback! We so glad you enjoyed the stay and hope to welcome you back again in the near future! Thank you and have a wonderful week!

8/10 - 좋아요

Jeremy-Noel

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great views and nice rooms.
2022년 9월에 2박 숙박함
답변 제공: Liam 님, 2022년 9월 15일
Thanks for your stay with us! We hope you have a good week ahead and we welcome you back again soon in the near future!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
The view was absolutely breath taking, was great to have space for the family to unwind after too many hours on the road. We will definitely be keeping this in mind for our next vacation.
2022년 8월에 1박 숙박함
답변 제공: Lily 님, 2022년 8월 31일
Thank you, we look forward to hosting you again in the near future.

8/10 - 좋아요

Leonora

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, large and expansive 3 bedroom and 3 bathroom. Massive lakeviews with a sheltered outdoor deck. The master ensuite is huge with lovely soaker tub and shower. The instructions for location of unit within complex was poor, as there are no numbers on the buildings and no directions to the unit (which floor). We walked to both buildings to figure out which one it was and then opened the elevator door on all floors to find unit number. Strange! The email could have been more specific about these instructions. The kitchen did not provide enough glasses, dishes, cutlery for the number of people it could accommodate. There were no wine glasses yet there were 10 beer glasses. I had to run the dishwasher every day to have enough clean dishes for 3 people. The fridge froze my ceasar salad. There were 3 TVs but cable to only 1 TV in the livingroom. Do not let these comments deter you....these are great units just a little more attention to detail is in order.
2022년 8월에 2박 숙박함
답변 제공: Liam 님, 2022년 10월 17일
Thank you for your feedback!

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 객실의 편안함
Do t do it.
Scam. Listed under pet-friendly locations. Then, they charged a $100 pet fee after the fact. Also, the cleaners were there after check-in and needed an extra hour. We’ve been trying to communicate with this group, but they are unresponsive.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Very nice views
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

pannu

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very good very quite clean
2022년 8월에 1박 숙박함
답변 제공: Liam 님, 2022년 8월 11일
Thanks for your feedback! We're so happy to hear and can't wait to welcome you back again some time in the near future! Have a great week!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Was a good stay with 2 families
Apartment was nice, the ac worked well, beds comfortable, couch was broken when we arrived and we reported it asap very uncomfortable the base was cracked down to the floor. The pots and pans were not good burnt and beat up The hill and beach are not the greatest especially the hill down to the beach and weird parking. The pool is confusing to access it. Beautiful view from the apartment.
2022년 8월에 3박 숙박함
답변 제공: Liam 님, 2022년 8월 22일
Thank you for your feedback!

10/10 - 훌륭해요

Kanon

2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Harpreet

2022년 7월에 2박 숙박함
답변 제공: Liam 님, 2022년 8월 3일
Thanks for your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Beautiful but Disorganized
The view and suite were excellent. Communication was fast and responsive but the number of different methods of communication and information were cumbersome and didn't always match. We were unable to locate the breakfast. It was hard to know where to check-out. Also, do bot try to book the day of your stay, as it takes a long time to wade through the booking and get the door code.
2022년 7월에 1박 숙박함
답변 제공: Liam 님, 2022년 7월 20일
Thank you for your feedback! We will check on these information and your feedback to us as for the team's improvements. Thank you!

10/10 - 훌륭해요

Girlie

가족 여행
좋아요: 청결 상태, 객실의 편안함
We had a great stay! The place was clean and my family was really comfortable on their rooms.
2022년 7월에 2박 숙박함
답변 제공: Liam 님, 2022년 7월 20일
Thank you for your feedback! We are extremely glad to hear your family had a great time. Have a wonderful week! Hope to welcome you back again real soon!

8/10 - 좋아요

diksha

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Awesome view
2022년 7월에 1박 숙박함
답변 제공: Liam 님, 2022년 7월 20일
Thank you for your feedback! We hope to welcome you back again real soon!

10/10 - 훌륭해요

Dale

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always an awesome place , the new self checking was a like worrying didn’t know how that was going to play out but turned out fine .
2022년 5월에 1박 숙박함
답변 제공: Liam 님, 2022년 5월 19일
Thank you for your feedback! Have a good weekend!

8/10 - 좋아요

Bev

가족 여행
좋아요: 청결 상태
Very quiet and relaxing!
2021년 12월에 7박 숙박함
답변 제공: Liam 님, 2022년 1월 7일
Thanks for your feedback and stay with us!

6/10 - 괜찮아요

Judith 님, Prince George

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
There needs to be alit of repairs to the Condo we had. We liked the view and the Condo was warm considering the clold weather.
2021년 12월에 1박 숙박함
답변 제공: Liam 님, 2022년 1월 5일
Thanks for the feedback! Thank you for the stay with us. Have a good new year!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 객실의 편안함
Great value
This is a great place to stay, our suite was very large. Hotel parking was down the stairs. Loved how they had a luggage caddy to bring up our things. Kitchen had everything. We had a lovely corner suite and could see both mountains and the lake
2021년 11월에 3박 숙박함
답변 제공: Liam 님, 2021년 11월 26일
Thank you for your feedback! We hope to welcome you back again. Thanks so much for your stay with us!

10/10 - 훌륭해요

William

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Some amenities closed (understandable situation)
2021년 11월에 1박 숙박함
답변 제공: Liam 님, 2021년 11월 18일
Thanks for your feedback! We appreciate you. Have a nice day!

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태
The staff was friendly, the views were magnificent. The offseason meant that some things weren't as great as they would be during the summer season. Still worthwhile just go in the summer.
2021년 10월에 2박 숙박함
답변 제공: Liam 님, 2021년 11월 8일
Thank you for your feedback! We will let our staff know and encourage them. Thanks!

6/10 - 괜찮아요

Jayant

가족 여행
별로예요: 숙박 시설 상태 및 시설
Good lakeside location but very hilly and windy road to get to it and about 20 to 25 minutes to downtown. All watwr activities had come to an end, but we were told about this. The property was run down and needs an upgrade and also the furniture is old and dated. Bed was very soft, sofa come bed too very very soft.
2021년 10월에 3박 숙박함
답변 제공: Liam 님, 2021년 11월 8일
Thank you for your feedback!

4/10 - 별로예요

Adam

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is actually terrible. Dishes were filthy the suite was dirty hairs all over bath tub. The frying pan was completely full of rust flat plate had Miley food on it. The pull out bed is like a 1980 hide a bed that is wore right out. If you book through Expedia or any other booking source you are treated second class. I was told I was getting a lake view but because I booked Expedia they gave us the worst room. When ask to move not a chance. Maintenance guy walked in suite with a wrench having altercation with neighbor. People party till 4 am. Nothing you can do after you’ve already booked. 0/10
2021년 10월에 3박 숙박함
답변 제공: Liam 님, 2021년 11월 8일
Dear Guest, the rooms are labelled lakeview or mountain view(non-lakeview). We are sorry for the bad experience, you can let us know during your stay and we would do our best to help. Thank you for your feedback.

8/10 - 좋아요

MARCO

가족 여행
별로예요: 편의 시설/서비스
The resort has a beautiful view. buildings are in good shape a little of cosmetics need it on the tennis courts. And a garbage bin is needed it on the hallways
2021년 10월에 3박 숙박함
답변 제공: Liam 님, 2021년 11월 8일
Thank you for your feedback!

8/10 - 좋아요

Jennalyn

2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Eric

단체 여행
좋아요: 객실의 편안함
The view from the balcony so amazing and place beautiful..
2021년 10월에 2박 숙박함
답변 제공: Laura 님, 2021년 10월 11일
Dear Eric, Thank you for your review. We look forward to having you again.

10/10 - 훌륭해요

Jordan

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for a local get away and very cheap on the off season. Just make sure to bring snack, food and alcohol because of Covid a lot of what the place can offer is closed. And the near by town is 30 mins away.
2021년 10월에 1박 숙박함
답변 제공: Laura 님, 2021년 10월 11일
Dear Jordan, I am so glad to hear that you enjoy your stay with us. We look forward to welcoming you again.

8/10 - 좋아요

Daniel 님, Kamloops

연인과의 여행
별로예요: 편의 시설/서비스
Didn’t know that gym hot tub and pool were closed Didn’t know the restaurant and bistros closed Housekeeping entered our room with no mask No phone in room
2021년 10월에 2박 숙박함
답변 제공: Liam 님, 2021년 11월 8일
Thank you for your feedback. Our staff are required mask. We will check with the housekeeper.

6/10 - 괜찮아요

Edward

2021년 10월에 1박 숙박함
답변 제공: Liam 님, 2021년 10월 5일
Dear guest, is there something we could have helped you during your stay?

10/10 - 훌륭해요

Sahil

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2021년 9월에 1박 숙박함
답변 제공: Liam 님, 2021년 9월 30일
Thanks for your feedback! Have a wonderful week and we hope to welcome you back again!

10/10 - 훌륭해요

Bryan

출장 여행
좋아요: 청결 상태, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Liam 님, 2021년 9월 29일
Thank you for your feedback! Have a good week and we hope to see you again sometimes in the near future!

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 객실의 편안함
Good for a night's sleep
The property is located a long way from West Kelowna. The drive there is slow due to the winding road, but it is beautiful. The condo I was assigned to stay in was the furthest building from any amenity. It looked aged, as if it had not been updated in aong time. The interior of the unit was spacious but also aged with stains on furniture and rug. It was very quiet, the TV worked as did the hot water so I got what I needed. If you aren't fussy, it works for a night.
2021년 9월에 1박 숙박함
답변 제공: Liam 님, 2021년 9월 21일
Thank you for your feedback!