It is unfair for us, the way you reviewed our property. Stayed 1 night and asked for the refund, simply because we did not refund. You went ahead and put the worse comment for us. It is almost impossible to refund after you used our property, without any complaints when you were at the property. Kindly see all our reviews most of them are 10/10 and appreciating cleanliness and customer service. It is interesting how you could see a totally different perspective. Anyway, thank you for the time taken to review us.

Thank you very much for your great review and we try our best to accommodate you comfortably.

Thank you for your kind review and we do our best to make your stay comfortable and this review will motivate us to go further and make your stay wonderful.

Thank you for your kind review and we do our best to make your stay comfortable and this review will motivate us to go further and make your stay wonderful.

Thank you very much for your great review and we try our best to accommodate you comfortably.

Yes we are in the process of changing our Name from Motel to Inn. (We have done this every where except our front board, this will take sometime) Sorry for the inconvenience.Lakeview Motel & Suites to Lakeview Inn & Suites. (This is a very small change, it is almost impossible to miss the location) We all travel with the address and it is very clear location, I am not sure why this was hard for you. The room is equipped with 2 base board heaters and one wall heater, you might not have increased the temperature of the wall heater. Sorry for the inconvenience after this happened our staff is now making sure this is adjusted before guest check-in. I do not know what is your expectations, but this is a 3 star hotel (That is why you paid 89.00 our winter specials rate), we have well experience housekeeping staff and they do a fantastic job, no body has complained about the cleanliness so far. If you go through Expedia website in our page, first photo is our out door summer pool. Kindly go back and see it is clearly demonstrating the pool is seasonal. We do understand you had challenges to reach to the destination, but this review seems unfair. Kindly go through our other reviews then you will understands how we accommodate our guests.

Thankyou so much for staying with us and we are Happy you had a great stay and pleased to help our guests when we can . Osoyoos will be happy to have you visit again.

Thank you very much for your great review and we try our best to accommodate you comfortably.

Thank you, we are so happy you found everything to your liking. Hope you come stay with us again!

Thank you for staying with us

Thank you we hope you have safe travels

Thank you, we strive to provide clean accommodations at value pricing

Thank you, we are pleased you liked our location.

We've never advertised or offered breakfast so any confusion in this is on your end

Thank you so much, we are so happy you enjoyed your stay with us and found everything clean. Hope you come visit us again

Thank you for staying with us

Thank you, we hope you enjoyed your stay

Thank you, we hope you come stay with us again!

Thank you for staying with us

Thank you, we are so pleased you found it clean and located well.

Thank you

Thank you so much! we are happy you were pleased with your stay, perhaps we will see you in the future!

Thank you, we are pleased you found the pool nice. Unfortunately as our building is an older one, you can hear other guests on occasion, which should be expected when you request a downstairs room (you were originally assigned an upstairs room). We hope otherwise you enjoyed your stay

Thank you, We are pleased you were able to find parking for your Uhaul and that overall you enjoyed your stay. There are outlets near the beds, it is difficult to find mattresses that suit everyones comfort level. The rate you say you booked was much lower than 170 and you have to remember tax is not part of room rates

Thank you

Thank you, we are happy to hear you found things to be good for your stay. Mattresses are a personal preference and unfortunately it is difficult to find a mattress to suit everyones comfort.

Thank you for staying with us

Thank you for staying with us. Our property IS advertised as a non smoking property, sorry you did not find it convenient for you.

Thank you so much, we are pleased you enjoyed your stay

Your rating doesn't seem appropriate since you did not stay with us, and your request of a free cancellation was approved.

Thank you, we are so happy to hear you enjoyed your experience with us. Hope you come again

Thank you, we are happy to hear you were pleased with your stay

Thank you for your feedback, we do try to put different sized pillows in the rooms so you can choose. However, you could always have asked for a different pillow.and we would have happily provided.

Thank you, we look forward to you returning

Thank you for staying with us

Thank you so much, we are happy to hear you enjoyed your stay. Hope you come back!

Thank you

Thank you for being a returning guest and that you continue to find it quiet. We are sorry to hear that you feel we did not meet your normal expectations. We will take your feedback to try to improve for your next stay

Thank you, we hope you come again

Thank you, we are happy to hear you enjoyed your stay and found us to be clean, well maintained and friendly! Hope to see you again

Thank you so much, we are happy to hear you enjoyed your stay!

Thank you

Thank you

Thank you

Thank you

Thank you

Unfortunately we do not know what your concerns were in regards to your rating score. We do try to address any and all concerns brought to our attention

Thank you so much, we are pleased your enjoyed your stay