로비

프레스티지 비치 하우스, 월드호텔 크래프티드 여행 후기

4 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 864개 이용 후기 중 251개" "
평점 8 - 좋아요. 864개 이용 후기 중 335개" "
평점 6 - 괜찮아요. 864개 이용 후기 중 166개" "
평점 4 - 별로예요. 864개 이용 후기 중 85개" "
평점 2 - 너무 별로예요. 864개 이용 후기 중 27개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
호수가에 인접하여 주변환경이 좋읍니다.
2018년 7월에 1박 숙박함
답변 제공: Stephanie 님, 2019년 3월 12일
Thank you for the Review. We are very happy to know that you enjoyed your stay with us!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Laura

출장 여행
좋아요: 직원 및 서비스
Staff were wonderful and friendly. Not the safest area. Watched a garbage bonfire during the night. Very noisy, music playing until 2am. Take advantage of the complimentary ear plugs. Convient downtown location.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Brett

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic time! The suite was awesome and my family really enjoyed our time there!
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient parking
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Randy 님, Calgary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Close to Beach, downtown, Restaurants, shopping. Very walkable location. Property older however great condition. Was under renovations when there. Staff are top notch. Excellent onsite restaurant
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Hambir

좋아요: 청결 상태
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mohammed

Average
2024년 3월에 1박 숙박함

8/10 - 좋아요

Tamara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice. Paying for parking sucked.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sydney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great proximity to downtown waterfront and restaurants. Easy to get to.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Martine

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함

8/10 - 좋아요

Gord

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Not your fault but lots of drug Zombies around.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Amber

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was excellent! Very welcoming and friendly, rooms were clean, and great location for walking to shops and restaurants.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so great
2024년 3월에 1박 숙박함
답변 제공: Lynnette 님, 2024년 3월 13일
Dear Jessica,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had such a positive experience with our staff during your stay. Providing exceptional service is our top priority, and it's always rewarding to know that our efforts have made your visit memorable.Your kind words truly motivate us to continue delivering the highest standards of hospitality. We'll be sure to pass on your compliments to our team members, as they will be thrilled to hear that their efforts have been recognized.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the near future.

10/10 - 훌륭해요

Adam

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, awesome service.
2024년 2월에 3박 숙박함
답변 제공: Denny 님, 2024년 3월 13일
Hello Robert,We sincerely appreciate you taking the time to leave us such a wonderful review. It's fantastic to hear that you found our staff to be great and our service to be awesome! Delivering exceptional service is at the core of what we do, and we're delighted that we were able to exceed your expectations during your stay.Your feedback is incredibly motivating for our team, and we're grateful for your kind words. We look forward to the opportunity to welcome you back for another memorable experience in the near future

8/10 - 좋아요

Chance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall the stay was good
2024년 2월에 1박 숙박함
답변 제공: Denny 님, 2024년 3월 13일
Hi Chance,We deeply appreciate your positive feedback! It's incredibly gratifying to learn that your stay was enjoyable. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We look forward to the opportunity to host you again in the future.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Denny 님, 2024년 3월 13일
Thank you for selecting our establishment for your recent stay. We sincerely value your choice. David should you have any feedback or suggestions for how we can further enhance your experience during future stays, please do not hesitate to share. We look forward to the possibility of welcoming you back on another occasion.

8/10 - 좋아요

Shingo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient downtown location. Some traffic noise next to hwy.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Hlazo 님, Kamloops

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff at night was very friendly. They even assisted us with some slippers and extra pillows. We are glad that the coffee machine is well kept, and cleaned. The restaurant downstairs is very convenient. Even though the pool was not in service it is a good sign they do proper maintenance for it.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Joel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good room, comfy beds
2024년 2월에 2박 숙박함
답변 제공: Denny 님, 2024년 3월 13일
Hello Joel We are delighted to hear that you found the room to your liking and that you had a comfortable rest in our beds! Your satisfaction means the world to us, and knowing that we were able to contribute to a pleasant stay for you brings us joy. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another cozy stay soon!

10/10 - 훌륭해요

Bob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convient location and nice place.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice stay start to finish
2024년 2월에 2박 숙박함

4/10 - 별로예요

jennifer

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room has nice decore. However the tile flooring looked dirty from being damaged and then had poor patch jobs. The jetted tub had very low water pressure so it took a very long time to fill the tub. By then the water was already cool even with it being straight hot water. Also during the middle of the night it tried starting up as if it had water in it. This happened twice both nights. The mattress was wore out and lumpy. The staff at check in was very nice and knowledgeable. The staff at checkout was complete opposite did not ask how my stay was or even how i was doing. I also was not given the option if i wanted to keep the charge on my credit or pay by debit. Also I booked the room for the fact it had a balcony but turns out you can not use them in the winter. For the amount of money you pay I would expect that the room wood be at a higher standard.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

W

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Brayden

2023년 12월에 2박 숙박함

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Evan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right down town, great spot.
2023년 12월에 1박 숙박함

8/10 - 좋아요

peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place! Enjoyed the stay. Pool was nice and clean, hot tub was hot, could be a tad cleaner but decent. Staff a super nice!
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was nice and staff was fine but disappointed in the hot water status in our room, especially since I booked a jet-tub king room to have a soak. Water pressure was so limited and not enough hot to make an even lukewarm bath.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

shawn

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Teresa 님, CALGARY

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Tyra 님, 2024년 1월 2일
Hi Teresa, thank you for the kind review and for choosing the Prestige Beach House in Kelowna. We look forward to welcoming you again soon.

2/10 - 너무 별로예요

Karen

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not have hot water for our entire stay. Housekeeping did not clean our room. Location in a very bad part of town. Would not stay there again.
2023년 12월에 2박 숙박함
답변 제공: Tyler B 님, 2023년 12월 27일
Thank you Karen for the review. I want to apologize once again for the issues the hotel had during your stay. Unfortunately we had lost a couple hot water boilers during your stay and the hotel was having great difficulties keeping up with the hot water demand and repairs during your stay. This is by no means an excuse and hope that in future we are able to handle these problems more effectively. Once again I do apologize for the issues with the hot water and hope to welcome you back again in the future. All the best

10/10 - 훌륭해요

Isabel

2023년 12월에 2박 숙박함
답변 제공: Tyler B 님, 2023년 12월 27일
Thank you Isabel for the review, I am super pleased to see the stay went well, and was enjoyable. and we hope that your holidays have been great. Till next time.All the best

10/10 - 훌륭해요

Renay

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect price point
Perfect. We had a one night stay for a chritsmas party. The room was a little small but fie the price it was spot on.
2023년 12월에 1박 숙박함
답변 제공: Tyra - GSC 님, 2023년 12월 10일
Thank you for reviewing your recent stay with us, Kelly. I am glad that everything met your expectations and we do look forward to welcoming you back soon!

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great spot for shopping and close to shows downtown.
2023년 12월에 2박 숙박함
답변 제공: Tyra - GSC 님, 2023년 12월 10일
Hello Kimberly, thank you for reviewing your recent stay with us. I am glad that everything met your expectations and we do look forward to welcoming you back soon. Thank you for choosing the Prestige Beach House Kelowna!

10/10 - 훌륭해요

Yaacov

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great prices, good service
답변 제공: Tyra - GSC 님, 2023년 12월 10일
Thank you for the kind review, Yaacov. We look forward to welcoming you back soon at the Prestige Beach House!

4/10 - 별로예요

Josh

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Mattress needs to be replaced
2023년 11월에 1박 숙박함
답변 제공: Lynnette - General Manager 님, 2023년 11월 25일
Dear Josh,Thank you for your feedback on your stay with us. I looked into your comments and the mattress in that room is only 8 months old. I will definitely have my maintenance person take a thorough look to ensure that it is still solid and replace it immediately if it is found to be needed. I appreciate you bringing it to my attention and hope you will stay with us again!

10/10 - 훌륭해요

Steve

2023년 11월에 2박 숙박함
답변 제공: Tyra - GSC 님, 2023년 11월 28일
Thank you for your kind review, Steve. We hope to welcome you back soon!

8/10 - 좋아요

Joel de

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time that we have stayed on a prestige hotel and each time we have found the bed hard and not comfortable. I have stayed at less expensive hotels and their beds are a lot more comfortable. Wake up with sore back. Overall, other then the bed, the stay was great.
2023년 11월에 1박 숙박함
답변 제공: Tyler B 님, 2023년 12월 27일
Thank you for the positive review Joel, I would like to start by apologizing for not only the 1st time but the 2nd issue with bed quality. This has been a improved amenity in the hotel as of early December that will continue in January to replace and change existing beds to brand new ones for the enjoyment of our guests. aside from the beds I am happy that the rest of your stay was great. For future if you would prefer please reach out to the hotel and ask for myself or any other staff directly to be placed in some of our newer renovated rooms. This will help ensure a newer bed. Till next time All the best

8/10 - 좋아요

Kelsey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good stay for price point
2023년 11월에 2박 숙박함
답변 제공: Tyra - GSC 님, 2023년 11월 28일
Thank you for your feedback, Kelsey. I am pleased to hear you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 - 좋아요

Andrew

2023년 10월에 1박 숙박함
답변 제공: Tyra - GSC 님, 2023년 12월 10일
Thank you for reviewing your stay with us, Andrew. We look forward to welcoming you again on your next trip to Kelowna!

10/10 - 훌륭해요

Amanda 님, Kamloops

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Tyra - GSC 님, 2023년 11월 28일
Thank you for the 5/5 review! I'm happy to see you were pleased with your overall stay. We look forward to welcoming you back soon!

4/10 - 별로예요

sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Tyler B 님, 2023년 12월 27일
Thank you for the review Sydney, I am disappointed that we weren't able to make your stay a positive and memorable one here at the Prestige. And appreciate any feedback as to possible solutions and things for our property to enhance to ensure next stays for everyone are better. If there is anything that comes to mind please let me know directly - frontdeskkelowna@prestigehotels.ca. And I would be happy to ensure their is progress in these area. Lastly I would like to apologize for the experience and hope that your holidays have gone well aside from your stay.all the bestTyler B

10/10 - 훌륭해요

Allison

2023년 10월에 10박 숙박함
답변 제공: Tyra - GSC 님, 2023년 11월 10일
Hello Allison,Thank you for reviewing your recent stay with us. I am glad that everything met your expectations and we do look forward to welcoming you back soon. Thank you for choosing the Prestige Beach House Kelowna.

8/10 - 좋아요

Howard

2023년 11월에 1박 숙박함
답변 제공: Tyra - GSC 님, 2023년 11월 10일
Hello Howard,Thank you for taking the time to review your recent stay with us. We're happy to see you enjoyed your stay and if we can be of any additional assistance, please do not hesitate to contact us directly. Thank you for choosing the Prestige Beach House and we look forward to welcoming you back again in the future.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
unfortunately, not only was there traffic noise but also new construction one block away.
2023년 10월에 4박 숙박함
답변 제공: tyler 님, 2023년 11월 11일
Thank you for the review Patricia and I am sorry our location has been a little noisy lately with the continue downtown construction and the highway located next to the property. We wish to have you stay with us again in future.All the bestTyler B

10/10 - 훌륭해요

Norm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Benzi 님, 2023년 10월 31일
It's truly rewarding to hear that you had a positive experience during your stay with us. We strive to provide the best possible service and ensure that our guests have a memorable and enjoyable time. Your kind words motivate us to continue our commitment to excellence.We hope to Host you soon

6/10 - 괜찮아요

Sherry

2023년 10월에 2박 숙박함
답변 제공: Tyra - GSC 님, 2023년 11월 28일
Thank you for taking the time to review your recent stay with us. If you have any suggestions or improvements for the hotel we would love to hear them so we can deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!