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베스트 웨스턴 엘 레노 여행 후기

2.5 out of 5
베스트 웨스턴 엘 레노
2701 S Country Club Road, El Reno, OK

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 328개 이용 후기 중 158개" "
평점 8 - 좋아요. 328개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 328개 이용 후기 중 41개" "
평점 4 - 별로예요. 328개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 328개 이용 후기 중 13개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

ARC

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room was clean and check it was easy. Two problems though, first the TV was broken it had a line of broke pixels running though the middle of it. The biggest problem was the shower did not have any hot water. For that reason I would not book this hotel again. On a positive note the breakfast was great!
답변 제공: Bianca 님, 2024년 3월 20일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 - 좋아요

Theresa

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스
Room was clean, bed comfortable, but the room is dated and needs carpet replaced. Great area if you have a dog, plenty of green space.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Patrick

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in room 221. The reservation was myself, my wife and our dog. This room is/was dirty. The carpet is disgusting, it is very very dirty. The floor in bathroom had some spill on it, a sticky spill, and obviously had not been mopped clean. The smoke detector is missing. The TV screen was very dirty, This was my 5th stay and likely my last. Whether I have a dog or not, for $120.00 this was a a ripoff. Best Western and the owner should be ashamed.

4/10 - 별로예요

Russ

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tired facility
This place is very tired. Carpet is frayed, furniture is beatup. I have stayed here twice, not staying again. Front desk is not welcoming or friendly.
2024년 1월에 1박 숙박함
답변 제공: Bianca 님, 2024년 1월 24일
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

George

Room was clean breakfast was good
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Nora

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Rodger

2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 15일
Thank you for staying with us! We appreciate you and look forward to your future stays.

8/10 - 좋아요

Nora

2023년 11월에 1박 숙박함

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
road trip stay
second time staying here on drive to az. the staff is ALWAYS delightful and helpful. the property is dated and has some improvements. weird sweet cover up smell in room. beds comfy. is sufficient for over nite road trip stay
2023년 11월에 1박 숙박함
답변 제공: Mary 님, 2023년 11월 16일
Thank you, Wendy, for your review. I will share your comments with the staff. I know they will be excited to hear that you enjoyed your stay. I will have them to look into the smell. Thanks again for letting us know.

6/10 - 괜찮아요

Charlie

연인과의 여행
No chair in the bedroom other than the desk chair. Paint was chipped on the wall.
2023년 11월에 1박 숙박함
답변 제공: Mary 님, 2023년 11월 21일
Thank you Charlie for taking the time to review the hotel. We will make sure to place the painting project on our list.

6/10 - 괜찮아요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They didn’t clean up our room so we have to request clean towels and the bathroom only have one roll of toilet paper the carpet is gross they need to put attention onto the carpet!!
2023년 11월에 2박 숙박함
답변 제공: Mary 님, 2023년 11월 16일
Thanks for letting us know about the carpet. We have the carpets cleaned. We hope to see you again soon.

6/10 - 괜찮아요

DENISE

연인과의 여행
Right off of interstate. Customer service upon checking out was bad. Didn’t acknowledge us or asked us about our stay. He continued to be on computer
2023년 10월에 1박 숙박함
답변 제공: Mary 님, 2023년 11월 21일
Ms Denise, I am sorry for the experience. I will make sure that we address the issue. Thanks for your letting us know.

6/10 - 괜찮아요

Karen

좋아요: 편의 시설/서비스
Bathroom
2023년 10월에 1박 숙박함
답변 제공: Mary 님, 2023년 11월 21일
MS Karen thank you for letting us know about your experience. We will look into this matter with the bathroom.

8/10 - 좋아요

Robert

2023년 10월에 1박 숙박함
답변 제공: Mary 님, 2023년 11월 16일
Thank you, Robert, for your review. We hope to see you again soon.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

4/10 - 별로예요

Leroy

Water pressure was very poor
2023년 8월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 8월 30일
On behalf of our entire team, I apologize that you experienced issues with our water pressure. Thank you for reporting this issue to us and we will use your feedback to ensure the problem is resolved.

6/10 - 괜찮아요

Mary

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We have stayed at this property in the past & was expecting it to be the same, the room carpet was filthy and just seemed "tired". The pool was not clean and the area we used to sit at in the shade had bird poop everywhere! It wax so dosappointing! It was very hot and the pool we were so looking forwward to! Breakfast, pancakes dried out and had too Ask multiple times for replenishment. This was a 3 night stay on Saturday, finally they cleaned pool but was still lacking. The helpers were friendly snd very acommafsting
2023년 8월에 3박 숙박함

4/10 - 별로예요

Greg

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: Hotel General Manager 님, 2023년 8월 16일
We apologize for your experience at the Best Western El Reno. We strive to provide an excellent experience for each of our guests. Please contact me directly so that we can discuss your experience and hopefully resolve things for you.

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Bryan

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Craig

단체 여행
좋아요: 청결 상태
Hotel was convenient. Had pizza delivered. Room was clean. Bathroom looked freshly remodeled. Bed was comfy. Evening staff was professional but less than friendly.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Sherry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was professional & kind. The room was clean. It was located near shops, restaurants & a Supercenter. We felt safe & it was quite. We parked right at our door. It was located near I-40 with easy access.
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Carmien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Dianira

2023년 6월에 5박 숙박함

8/10 - 좋아요

Vallerie

2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Jason

2023년 6월에 1박 숙박함

8/10 - 좋아요

Candace E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient access when were were traveling across country.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Ioannis

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
They got the reservation wrong, 1 bed instead of 2, and did not seem to care much when pointed out. The worst part was the flies inside the room
2023년 6월에 1박 숙박함
답변 제공: Sheena C 님, 2023년 6월 5일
We apologize for your experience at the Best West El Reno. We strive to provide an excellent experience for each of our guests. Please contact me directly so that we can discuss your experience and hopefully resolve things for you.

6/10 - 괜찮아요

Kathleen

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Dana 님, concord

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice property. Only problem was no hot water in shower 😫
2023년 4월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 5월 15일
We apologize for the hot water incident and look forward to providing you better service on your next visit.We appreciate you and THANK YOU for choosing us!!!

10/10 - 훌륭해요

Jenifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was super clean and front desk staff was amazing! I’ll be back soon! Thank you!
2023년 4월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 5월 15일
Thank you for the great review. We are glad you enjoyed your stay with us and we look forward to your return!!

6/10 - 괜찮아요

sylvain

가족 여행
Very simple road trip stop. Very good breakfast in morning. Room basic had a fridge non working, changed room and fridge extremely noisy. Renovated shower and very comfortable bed is 5 stars.
2023년 4월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 5월 15일
Thank you for your review! I apologize for the issues you encountered and we've since remedied them. Thank you for choosing us!!!

10/10 - 훌륭해요

Erin

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay & Breakfast
We will definitely stops here again!! The staff at check in was great, very Friendly . The room was park at your door which we don't mind. Outside was very loud with the traffic on the highway, but once inside the room it was very quiet. Comfy bed , the walk in shower was great since before leaving on vacation I injured myself. Grrr! Breakfast the next morning was the best breakfast we had at a hotel in a long time.
2023년 3월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 3월 29일
Thank you for leaving us this review and recognizing our hard work!!! We're happy that you enjoyed your stay. Sorry that you injured yourself :(Most of all, thank you for choosing US!!!

8/10 - 좋아요

Ashlee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was clean .
2023년 3월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 3월 29일
Thank you for taking the time to leave us a review. We appreciate you!!

4/10 - 별로예요

Anke

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

kathie

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Yolanda

별로예요: 직원 및 서비스, 편의 시설/서비스
Ok place to stay. Breakfast ended at 9, went in at 8:45 and everything was put up. Check in wasn't very welcoming. Ladies didn't seem to care if I checked in or not.
2023년 3월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 3월 24일
Thank you for taking the time to leave us a review. We apologize for not meeting your expectations. Based on your input, we will ensure that those items of concern are addressed.

2/10 - 너무 별로예요

todd

2023년 3월에 1박 숙박함
답변 제공: Nicole 님, 2023년 3월 16일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay.
2023년 3월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 3월 24일
We are pleased that we met your expectations. Thank you for choosing us!!!!

4/10 - 별로예요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Need more accessible and handicap parking
2023년 2월에 1박 숙박함
답변 제공: Khia 님, 2023년 2월 28일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Lynne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Brenda E 님, 2023년 3월 24일
Thank you for such a high rating! Most importantly, thank you for choosing us!!!

2/10 - 너무 별로예요

Brett

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

8/10 - 좋아요

Patrick 님, Limerick

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Carpet in my room was very dirty. Beyond that the facility was very good.

10/10 - 훌륭해요

Susan

2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Laura

2022년 11월에 1박 숙박함

8/10 - 좋아요

STEPHANIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함