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컴포트 인 & 스위트 뉴캐슬 - 오클라호마 시티 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 237개 이용 후기 중 128개" "
평점 8 - 좋아요. 237개 이용 후기 중 63개" "
평점 6 - 괜찮아요. 237개 이용 후기 중 29개" "
평점 4 - 별로예요. 237개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 237개 이용 후기 중 9개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Manuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a decent day only the toilet ran, and it was kind of noisy
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Manuel, We appreciate you sharing your feedback with us. Please feel free to contact our management team directly to discuss your experience in more detail. Your input helps us improve the quality of our services for all guests.

10/10 - 훌륭해요

Claribel

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Claribel,We are thrilled to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Becky 님, Inola

좋아요: 청결 상태
별로예요: 직원 및 서비스
Property was clean and the room was clean, the front desk clerk was not knowledgeable of the area and she was not friendly either.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Becky, We appreciate your feedback on the cleanliness of our property and room. We're sorry to hear about any inconvenience with the front desk clerk and will address this matter internally. Your comments help us improve our service for all future guests.

4/10 - 별로예요

Deanna

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
For the price it could definitely use some paint and updates
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Deanna, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and understand that the condition of certain areas did not meet your expectations. We value your input as it helps us identify areas for improvement. We continuously strive to enhance our facilities and create a comfortable experience for our guests. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Angie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable bed staff was great and very accommodating.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Angie,We're delighted to hear that you found our beds comfortable and that our staff provided great service during your stay. It's always our goal to ensure our guests have a pleasant and accommodating experience. Thank you for taking the time to share your feedback with us. We value your support and hope to welcome you back in the future.

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Tina,We are thrilled to hear that you had such a fantastic experience during your stay with us! We strive to provide exceptional service and it brings us joy to know that we exceeded your expectations. If you have any further feedback or comments, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back again in the future.

10/10 - 훌륭해요

Robin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman at check-in was very kind
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Robin,Thank you for your kind feedback about our check-in team. We strive to provide exceptional customer service and it's heartwarming to hear that our staff made a positive impression on you. We truly appreciate your recognition and hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Richard,We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We strive to provide exceptional service and create memorable moments for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another wonderful stay.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello David,Thank you for taking the time to share your feedback regarding our hotel's location. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 - 훌륭해요

Stacy

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Stacy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, feel free to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back on your next visit!

2/10 - 너무 별로예요

Abby

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skip this one
Horrible. The HARDEST bed I have ever slept on. Both my husband and my backs hurt after 1 night. Also, their curtains are sheer so the BRIGHT street lights shine right into your room. They need solid curtains.The TV hardly worked as well.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Abby, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and apologize for any inconvenience caused. We strive to provide comfortable accommodations for our guests, and we regret that your experience fell short of expectations. We will take your comments regarding the bed, curtains, and TV into consideration for future improvements. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Allen,We greatly appreciate your 5-star rating! It's fantastic to hear that you had a great stay with us. Thank you for choosing our hotel for your visit and we hope to welcome you back in the future.

10/10 - 훌륭해요

Debra

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Debra,We are thrilled to hear that you had a fantastic stay at our hotel! Our team aims to provide exceptional service and a memorable experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another five-star experience!

10/10 - 훌륭해요

Jamie

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Jamie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to welcome you back soon for another great stay.

8/10 - 좋아요

Lucinda

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Lucinda,Thank you for choosing to stay with us and for providing feedback about your recent stay. We appreciate your positive rating and are glad to hear that you had a mostly enjoyable experience. If there's anything else we can assist you with, please do not hesitate to contact us.

10/10 - 훌륭해요

Michelle

좋아요: 숙박 시설 상태 및 시설
Quiet-clean
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Michelle,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be quiet and clean during your stay. We strive to provide a relaxing and comfortable environment for all our guests. We hope to have the pleasure of welcoming you back again in the future.

10/10 - 훌륭해요

Raelynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Raelynn,Thank you for taking the time to share your positive review! We are delighted to hear that you had a wonderful experience during your stay. Our team works hard to provide exceptional service and ensure our guests have a comfortable stay. We hope to welcome you back again soon for another enjoyable visit.

10/10 - 훌륭해요

Dolores

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Dolores,Thank you so much for your kind rating! We're thrilled that you had such an exceptional experience during your stay at our hotel. We hope to welcome you back soon!

10/10 - 훌륭해요

Isaac

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Isaac,Thank you for your outstanding rating! We are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back soon!

10/10 - 훌륭해요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick stop
Very comfy bed!!!! Clean & fresh room.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Allison,Thank you for your positive feedback! We're glad you found our beds comfy and enjoyed the cleanliness of the room. We hope to welcome you back soon!

10/10 - 훌륭해요

FRANCISCO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Y
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello FRANCISCO,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and we will address your concerns. Please reach out to our customer service team for further assistance.

8/10 - 좋아요

Amandfa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I wish that you would offer some gluten free breakfast items as far as carbs go. I can't eat sausage or eggs so all I could have was juice and yogurt.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Amandfa,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast. We hope to see you again to deliver you with a 5 star experience.

6/10 - 괜찮아요

Charisse

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The floors in the entry and bathroom where dirty. I had to wear my socks bc the floors were sticky. So gross
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Charisse,We apologise for any inconvenience caused. Please rest assured that we will make sure our cleaning standards are improved to provide a more pleasant experience for our guests.

10/10 - 훌륭해요

Scott 님, Duncan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Scott,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

2/10 - 너무 별로예요

John

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello John, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Sam 님, Claremore

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at the front desk moved her car and let my friend and I park our motorcycles under the awning to keep them out of the rain. She was the sweetest lady ever.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Sam,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Stay!
Everything about this hotel was wonderful! Amazingly nice people at the desk, room was huge and so clean, bed was comfy. Breakfast was great with lots of options. Just overall really good. Would def stay again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Michelle,We appreciate the comments, especially with regards to your opinion of our bed and your comments about our breakfast. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay our overall experience was excellent the only complaint if we have one would be the height of the toilets in the rooms ,they're really low to the ground.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hi Daniel,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 - 좋아요

Melissa D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay!!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Melissa D,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Danny,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Shayn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Shayn,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 - 괜찮아요

Elsa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Elsa,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly, the room was very clean,the pool was clean and very inviting, I will stay here again and would recommend it to my friends and family.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hi Donna,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 - 훌륭해요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the location. We were visiting family in Oklahoma and going to different locations. The property was located right in the middle of where we needed to go. Also the staff was very nice and helpful. Full breakfast was wonderful.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Carolyn,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and also our location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

MICHAEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello MICHAEL,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

Makala

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I liked the location. I didn't like that some of the damaged items in the room were cheaply fixed.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Makala, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - 좋아요

Daymon 님, Denton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and friendly. About what you would expect from a comfort inn in Newcastle, Oklahoma.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Daymon,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 - 좋아요

CHRIS

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello CHRIS,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly, and the room was very clean.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello David,Thank you for being a valued guest and for providing us the feedback regarding our staff and room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 - 좋아요

CHRIS

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello CHRIS,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Please do consider us again on your next visit to the area.

8/10 - 좋아요

CHRIS

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello CHRIS,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 - 괜찮아요

Kathleen

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room we got smelled like a smoking room that someone sprayed with room spray.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello Kathleen, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 - 별로예요

Sylvia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello Sylvia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Karla 님, Bates City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very clean and well kept and the staff was very friendly.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello Karla,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and property. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

William

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello William,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

LaDonna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Clean comfortable rooms
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello LaDonna,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 - 훌륭해요

Lea Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very impressed with the motel. It is extremely close to my son and that made it great. Very clean and the lady that checked me in and helped me was awesome. I would recommend and if I have the chance will stay again.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello Lea Ann,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 - 훌륭해요

Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello Victor,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 - 너무 별로예요

Macie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst ever.! I want my money back!.
Rooms are dirty. Management are rude. Tv didn’t work. Wi-Fi did not work. No hot water. Asked to be moved rooms. Manager refuses. Room door didn’t lock. Mini fridge didn’t work. This was the worst hotel/motel experience of my life it was a nightmare
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello Macie, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend trip
Hotel is clean. They could use some basic maintenance roughs facilities
2023년 2월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.