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Reviews of Courtyard by Marriott Oklahoma City Northwest

3 out of 5
Courtyard by Marriott Oklahoma City Northwest
1515 NW Expressway, Oklahoma City, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 715 reviews" "
Rating 8 - Good. 217 out of 715 reviews" "
Rating 6 - Okay. 77 out of 715 reviews" "
Rating 4 - Poor. 43 out of 715 reviews" "
Rating 2 - Terrible. 14 out of 715 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
I rated cleanliness a 4 because there was trash in my bathroom waste can. Otherwise, the property was great.
Stayed 1 night in Apr 2024

4/10 Poor

Susanna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
The hotel room had no towels, toilet paper, or hand soap. There was a old Mcdonald’s bag on the floor. When I asked for the missing items, they STILL forgot the soap. The front desk lady was super nice to the people before me and my family then stand offish to us. The desk was empty most of the time and one time she was just on her phone loudly- on speaker.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kyle

Stayed 1 night in Mar 2024

6/10 Okay

Ashley, Vernon

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk staff and one other gentleman that was mopping the lobby were so nice and helpful, they seemed to really care about their job. The first room we were given was still dirty and when we returned to the front desk, the clerk seemed embarrassed that her computer system had incorrect data on the availability of that room and was very apologetic. She then had the gentleman mopping go check 3 other rooms to make sure that they were clean while she helped another guest. He returned with a cheerful attitude to let us all know that they were clean. We were given another room, it was clean EXCEPT for the hand towels that had been left drying on top of the shower curtain. No big deal, we just took them down, but I think housekeeping might need some additional help or possible coaching on quality work. This is an older property so it’s kept as clean as possible, there were rust stains in the shower and stains on the couch.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and area to stay in.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024

10/10 Excellent

Carl David

Stayed 2 nights in Jan 2024
Response from Ownership on Jan 25, 2024
Thank you for your stay at Courtyard by Marriott Oklahoma City Northwest. Please keep us in mind for future travels and accommodations.

6/10 Okay

Wade

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ownership on Jan 25, 2024
Thank you for your stay at Courtyard by Marriott Oklahoma City Northwest. Please let us know how we can improve and make your next stay more accommodating and pleasurable.

10/10 Excellent

John

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good value clean safe
Very nice two days.
Stayed 2 nights in Jan 2024
Response from Ownership on Jan 25, 2024
Thank you for your stay at Courtyard by Marriott Oklahoma City Northwest. Please keep us in mind for future travels and accommodations.

10/10 Excellent

Skyler

Stayed 1 night in Jan 2024
Response from Ownership on Jan 25, 2024
Thank you for your stay at Courtyard by Marriott Oklahoma City Northwest. Please keep us in mind for future travels and accommodations.

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Ownership on Jan 25, 2024
Thank you for your stay at Courtyard by Marriott Oklahoma City Northwest. Please let us know how we can improve and make your next stay more accommodating and pleasurable.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ownership on Jan 25, 2024
Thank you for your stay at Courtyard by Marriott Oklahoma City Northwest. Please keep us in mind for your future travels here to Oklahoma City.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ownership on Jan 25, 2024
Thank you for your stay at Courtyard by Marriott Oklahoma City Northwest. Please keep us in mind for future travels and accommodations.

4/10 Poor

Camron

Stayed 1 night in Dec 2023
Response from Ownership on Jan 25, 2024
Thank you for your review. I'm sorry to see your stay was not exemplary. Please let us know how we can make your future stay more accommodating and pleasurable.

6/10 Okay

Richard

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Ownership on Jan 25, 2024
Thank you for your review. I'm sorry to see your stay was not exemplary. Please let us know how we can make your future stay more accommodating and pleasurable.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

CARMEN, DUNCAN

Stayed 1 night in Nov 2023
Response from Ownership on Jan 25, 2024
Thank you for your stay at Courtyard by Marriott Oklahoma City Northwest. Please keep us in mind for future travels and accommodations.

10/10 Excellent

Bill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff good rooms 10/10
Stayed 2 nights in Nov 2023

10/10 Excellent

Terri

Stayed 1 night in Nov 2023

6/10 Okay

Cassandra

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Kinda rude, kinda smelly
During check in the gentleman at the desk spoke maybe two words. Didn’t tell me what i was being charged just asked me to swipe my card. Then handed me the room keys. I had to ask what room I was in and he told me. There were ants crawling on the toilet and tub. The overall room wasn’t bad but there was hair in the bathroom and shower. We left our room to find a snack later in the evening and there was a horrible sewer smell in the hall way that worsened the closer we got to the gym/pool area. Not the worst stay, but don’t plan on coming back. We are frugal with our money and will probably pay the extra $50 to stay at the Embassy Suites up the road as we did a few weeks ago.
Stayed 1 night in Oct 2023

8/10 Good

Caroline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up in a handicap room. Which was fine except the way the shower was set up, it flooded the bathroom and seeped out into the main room. You could tell this was a recurring issue. I woke up with a severe allergic reaction, im guessing to black mold that would be hidden in the damp carpet. Also the cleaning crew stole my pants instead of turning it into lost and found. I am beyond upset with this stay
Stayed 1 night in Sep 2023

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very easy. Safe and quiet surrounding area. Dining and gas station close.
Stayed 1 night in Sep 2023

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, amenities
Great location.
Stayed 1 night in Sep 2023

6/10 Okay

Pun

Traveled with family
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
They claim to have a restaurant. It is not open for lunch or dinner.
Stayed 2 nights in Sep 2023

4/10 Poor

Deborah

Disliked: Property conditions & facilities
The room had gnats, the carpet was damp.
Stayed 1 night in Sep 2023

6/10 Okay

Debbie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel smelled and front desk weren’t very friendly. Outside patio was filthy
Stayed 1 night in Aug 2023

6/10 Okay

rasavarian

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Charlotte

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Aug 2023

10/10 Excellent

Sirivattana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet & private
Stayed 1 night in Jul 2023

8/10 Good

Becky

Stayed 1 night in Jul 2023

10/10 Excellent

Andrea

Stayed 1 night in Jul 2023

10/10 Excellent

Brandon

Liked: Cleanliness
Loved it
Stayed 1 night in Jun 2023

6/10 Okay

Katherine

Stayed 1 night in Jun 2023

10/10 Excellent

DANIEL

Stayed 1 night in Jun 2023

8/10 Good

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Tasha

Traveled with partner
Liked: Staff & service
For a Marriott it wasn't very nice & there was no breakfast. Staff was really nice
Stayed 1 night in Jun 2023

10/10 Excellent

Adena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my Stay!
Check-in was very fast and efficient. All of the staff were very friendly and extremely helpful. The room was comfortable, and surprisingly being on the bottem floor it was quiet. The hotel was so close to shopping, entertainment and any restaurant you would want---Great location!! Will definitely stay here again!
Stayed 1 night in Jun 2023

6/10 Okay

Jackie

Liked: Staff & service
Disliked: Cleanliness
Unfortunate smoke smell
After reading many reviews I decided to book me and my husband’s trip to OKC at this hotel. Check in was rather easy and finding the room was also. I booked a non smoking room but upon entering there was a smell of cigarette smoke. When pulling back the bed covers there were crumbs on the sheets and one of the pillow cases had a pink hair dye stain on it. I tried to call the front desk with the phone in the room but it was disconnected. So I used my cell phone to call the front desk to see if we were able to switch rooms because of the smoke smell. They told us they were all booked and we were unable to switch so I asked for fresh linens and some room spray. Jeannie at the front desk was very accommodating and did what she could to help us.
Stayed 1 night in Jun 2023

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice property.
Stayed 1 night in Jun 2023

4/10 Poor

Antonio

Liked: Property conditions & facilities
Disliked: Cleanliness
I like that it was close to the shopping malls. I didn’t like that the bedding smelled horrible and they charged for breakfast. For the money I would probably find another hotel next time.
Stayed 1 night in May 2023

10/10 Excellent

Jeryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was extremely clean and well maintaned. The location was perfect for our day at Remimgton park
Stayed 1 night in May 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home, away from home.
For last minute change in plans. Cute, cozy, home for the weekend. Courteous staff, clean room, plenty of room.
Stayed 2 nights in Apr 2023