외관

홀리데이 인 익스프레스 호텔 & 스위트 오클라호마 시티 - 베타니, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 797개 이용 후기 중 302개" "
평점 8 - 좋아요. 797개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 797개 이용 후기 중 130개" "
평점 4 - 별로예요. 797개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 797개 이용 후기 중 61개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
THE ELEVATOR DIDNT WORK. We had to walk up 3 flights and it was very difficult for my wife.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ranae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing I didn't like was there was no fridge or microwave in my room and I was told there would be.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sally

Employees were so friendly and helpful
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

FRANCISCO 님, Bartlesville

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Dwane

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The elevator was broken. We were booked on the 2nd floor and then moved to the 3rd floor upon arrival. Only 1 entrance available/working and I had to park in the back with a trailer and had to walk all the way around the hotel to gain access each time I came & went. No offer of compensation for the hotel's shortcomings.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elevator was down. They gave us a chance to cancel if we wanted with no penalty. We didn’t want to cancel. I can walk up 3 flights of stairs and I’m happy with the hotel and the staff. Would definitely come back again and they upgraded us to a suite for the trouble even though it wasn’t a trouble. Will stay again.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Katelyn

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our bedding had massive stains on it. The floor is gross, has many stains, plus is coming up in places. The sink has mold in it, along with the shower curtain liner. Overall, we are not impressed.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

4/10 - 별로예요

Kimberly

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The elevator is not functional. Had to change from a King suite to a king standard. The carpet was stained and not clean. The tile in the bathroom felt clean. When we asked for towels we had to go back to the room get our dirty towels and “trade” them out. The staff at the front desk was nice Appearently, the elevator has been out a while. There were elderly people struggling with the stairs.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Faith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
quiet and comfortable. However, the elevator was not working at the time. Breakfast was wonderful.
2024년 1월에 3박 숙박함

8/10 - 좋아요

Ruth

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Henry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant and clea
Holiday Inn Express was clean and comfortable. I arrived late but the night person was very pleasant and assisted with last minute printing of documents. The breakfast was better than expected and the morning crew was just as friendly as the night person. Thanks for being nice and welcoming.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Duane

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Dirty sheets when we checked in. Were advised to only use elevator to go up, not down. Cream cheese on breakfast bar was moldy. Comfy beds and quiet.
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Rose-Anna

좋아요: 직원 및 서비스
별로예요: 청결 상태
The hotel seems nice when you start and the staff is wonderful but the elevator was out of order and the hall outside the room was filled with the musty smell of body odor at all times. The room had not been vacuumed. And the trash can had some waste from the previous guest still in the room.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff, plenty of parking. Delicious breakfast! Easy checkin/out. Hot tub was out and the entrance was really dark and not easily marked.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

tristan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, breakfast was nice
2023년 11월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 12월 4일
Tristan, We would like to thank you for time. We are so glad that you had a great stay. We hope that we can always be your choice while you are here in Bethany.Thank you again for your survey!

6/10 - 괜찮아요

Travis

출장 여행
별로예요: 편의 시설/서비스
Hot tub out of service.
2023년 11월에 2박 숙박함
답변 제공: EmSparks 님, 2023년 12월 4일
Travis, Thank you for your time. We apologize for the hot tub being down, we are working to get it back up and running. I hope that next time you visit, that will not be a problem. Once again, my apologies.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are always extremely helpful and kind! Quiet but close enough to everything you need or want!
2023년 11월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 12월 4일
Thank you for time, we hope that we will always be your choice while in town.

6/10 - 괜찮아요

MARY

2023년 10월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 12월 4일
Mary, I thank you for completing a survey, I hope that your next stay, we can get to a perfect 5 out of 5. I sorry that we were just middle of the pack for you. If you get a chance, give us a call and tell us how we could of moved the needle on your stay.Again, thank you for your time.

4/10 - 별로예요

dean

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Doesn't meet Holiday Inn Express standards.
It wasn't holiday Inn express standards. It's more like an old Ramada inn. First off the entrance door was shut. Had to pry the door apart to check in. Check in woman was awesome. There was no refrigerator or microwave and she got a dolly n wheeled one in from another room across the hall. The floor was dirty n looked nasty. The tv was really small compared to modern hotels. The pool worked but not the hot tub. Housekeeping knocked on the door at 9 n 11 with checkout time at noon. Hope you didn't want to sleep in. There was cereal but no milk. The eggs were browned from being burnt. Had to get extra towels to soak up the water that escaped the shower. Toilet didn't flush very well. Won't be staying here again.
2023년 10월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 10월 28일
Dean, I truly do apologize for not meeting your standards. I hope that you would give us another shot to make things right. We try to make things as comfortable as possible for our guest. I wish that you had notified the front desk, we would have rectified the situation immediately. Again, please except my sincerest of apologies and know that we our better that what you experienced.

8/10 - 좋아요

Mary Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Housekeeping did not check our room the one full day we were there. We were out of shower gel and would have liked to get fresh towels. We left our room by 9:45am and didn't return until about 7:30 pm so there was plenty of time for them to service our room.
2023년 10월에 2박 숙박함
답변 제공: EmSparks 님, 2023년 10월 28일
Mary Anne, Thank you for taking the time to completing a survey. We know that your time is very important and we value your feedback. We hope that we can get a 5 out of 5 rating on your next stay.Thank you again for your time.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 10월 28일
Michael, Thank you for completing a survey, I hope that we can work harder to get a 10 out of 10. I really appreciate your time. Thank you for choosing the Holiday Inn Express- Bethany.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: EmSparks 님, 2023년 10월 28일
Jamie, Thank you for choosing the Holiday Inn Express and I am so glad that you a great stay. I hope that we will always be your choice when it comes to to lodging in Historical Bethany Oklahoma.

8/10 - 좋아요

Rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: EmSparks 님, 2023년 10월 28일
Rick, I thank you for taking the time to complete this survey. Know that we do value your opinion and would love more information on how we can get to that perfect 10 score, We see that we were ok with the score of 8 but let us know how we can get to that 10. (smile)Nevertheless, we do thank you for the opportunity to serve you and thank you again for the score that you did give us. Be safe!Thank you!

6/10 - 괜찮아요

Abel

2023년 9월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 10월 28일
Abel, I'm sorry that we fell short on your expectations. I just wish that you had given us some indication on what went wrong to give us such a score. I hope that we get another opportunity to show you who we are.Again, I apologize for falling short.

8/10 - 좋아요

Amy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It was closer to our activities in The area we needed.
2023년 8월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 8월 31일
Amy, I am glad that you had a "good" stay. I hope that we can get you to that "great" stay on your next visit, but thank you for your time and choosing the Holiday Inn Express Bethany!

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy with the Holiday Inn
We had an absolutely amazing visit to Bethany, Oklahoma and an even better stay at this Holiday Inn. All of the staff at this hotel were kind, accommodating, and efficient. The facility itself is nicely appointed and in wonderful condition. There is ample parking and the included breakfast was filling and well appointed. We have not a single complaint about this Holiday Inn and would highly recommend it.
2023년 8월에 4박 숙박함
답변 제공: EmSparks 님, 2023년 8월 31일
Jenny, thank you for a great review, We are happy that you had a wonderful stay. We hope that you will be back and that you will be back with us on your next visit in Bethany.Thank you agian,

2/10 - 너무 별로예요

Zora

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

8/10 - 좋아요

Christina

2023년 8월에 2박 숙박함
답변 제공: EmSparks 님, 2023년 8월 14일
Christina, Thanks for your time. I am glad you had a "good stay" we hope to move your next stay into the " excellent" range. Until then, please be safe and stay cool. Thank you for staying with us while in Historical Bethany Oklahoma!

6/10 - 괜찮아요

Rebecca 님, Southlake

좋아요: 직원 및 서비스
별로예요: 청결 상태
Place extra musty this week.
답변 제공: EmSparks 님, 2023년 7월 25일
Rebecca, my apologies, please let us know that we have loved to addressed this while you were here. Please next time, if something is wrong, let us know and I assure you that we will fix it.Sincerely,

6/10 - 괜찮아요

Rebecca 님, Southlake

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Musty smell and actual mold on shower curtain

8/10 - 좋아요

Bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and staff was friendly. A strong oder of chlorine was present in the lobby and first floor.
2023년 7월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 8월 14일
Bob, I am glad that you found my staff friendly. I do apologize about the smell, our pool is located on the 1st floor, and at times, it does give the lobby a chlorine smell if it had been in use. Guest do travel from the pool through the lobby area towards their room. I hope that you can forgive us for that.

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked the fact that they have an indoor swimming pool and we were allowed to bring our grandchildren in and let them swim.
2023년 7월에 2박 숙박함
답변 제공: EmSparks 님, 2023년 8월 14일
Joseph, Thank you for staying with us and taking the time to complete a survey. We hope that next time that we can get to a perfect score ! We do again, thank you for staying with us and taking the time to completes a survey nevertheless. Please be safe!

10/10 - 훌륭해요

Alissa

2023년 7월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 8월 14일
Alissa, Thank you for your time and thank you for your review. We are glad you had a great stay. Please always choose us when in the area, be safe and thank you again!

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
The staff was great! Especially manager Brandi--so helpful and friendly! We were disappointed that the hot tub was out of service.
2023년 6월에 4박 숙박함
답변 제공: EmSparks 님, 2023년 7월 25일
Thank you so much! Be safe and we will love to have you back!

8/10 - 좋아요

Linda

2023년 6월에 4박 숙박함
답변 제공: EmSparks 님, 2023년 7월 25일
Linda, Thank you for your time, we hope to get to that perfect score on your next stay. Please reach out to use to let us know what we can do to get us to that next level.

8/10 - 좋아요

Jennifer

2023년 7월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 7월 25일
Jennifer, Thank you for your time. I'm glad you had a good stay, but disappointed that you did not have an exceptional one. We hope that we can do what ever we can to move the needle to that 10 marker on your next visit. But again, we do appreciate your time and staying with the Holiday Inn Express-Bethany.

6/10 - 괜찮아요

Joe

2023년 6월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 7월 25일
Joe, Thank you for your time. I'm sorry that we feel short on your stay and I hope that we can fix things if you choice to give us another shot. Once again, I offer my sincerest of apologies, and hope that we can make your next stay a phenomenal one.

10/10 - 훌륭해요

Debra

2023년 6월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 6월 29일
Debra, Thank you for taking the time to complete a survey, We are glad that you had a great stay. We hope that we will continue to be your only choice when in lovely Bethany, Oklahoma!

10/10 - 훌륭해요

Victor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Weather was crazy
2023년 6월에 3박 숙박함
답변 제공: EmSparks 님, 2023년 6월 29일
Victor, Thank you for your time and staying with us. I would like to also thank you for your feedback on the survey. I hope that you have had a safe journey back home and if you make back this way, please visit again. We will love to have you!

10/10 - 훌륭해요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Christina and Casandra are the best. Very helpful and friendly. Rooms are always clean and comfy. Will definitely be going back
2023년 6월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 6월 29일
Dennis, I appreciate you for taking the time and completing a survey. We here at the Holiday Inn Express- Bethany are so glad to hear that you had an "awesome" stay!

4/10 - 별로예요

Timothy 님, Collinsville

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Moldy shower curtain, hall by the elevator smelled like cigarette and pot smoke. No fridge in room. Hot tub was broken.
2023년 6월에 2박 숙박함
답변 제공: EmSparks 님, 2023년 6월 19일
Mr. Timothy, I wish that we would have had the opportunity to address the issue while you were here at the property. Please, if we ever get the chance, please let us know while here and we will make it right! I apologies for falling short on expectations and once again hope that we can make it right on your next trip.

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!!!
The 2 ladies at the front desk were so helpful and nice. Room was great. Definitely will recommend
2023년 6월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 6월 19일
Dennis, Thank you for your time, we hope that we will continue to be your choice when in lovely Bethany!Thank you!

4/10 - 별로예요

Jamie

가족 여행
별로예요: 청결 상태
Nope!!
We were in town with our daughters softball team. If you’re from out of state and not familiar with this side of the city…and you want to feel safe & clean my recommendation is NOPE. You want to go to a newer side of OKC like Edmond. Staff was friendly and doing the best with what they have to work with. In my opinion this hotel should get gutted or not hold the Holiday Inn name. The elevator areas smell like a dispensary. They were always out of towels. The first room we checked into almost put me into straight hyperventilation it was so dirty.
2023년 5월에 5박 숙박함
답변 제공: EmSparks 님, 2023년 6월 19일
Jamie, My apologies for your stay, we try to do our best here to make sure all guest have a wonderful stay. As far as the elevator smell, Oklahoma has legal medical marijuana and that could simply be from being in the elevator behind someone whom had smoked outside and headed back to their room . Also, I know this might sound like an excuse, but during your stay, we were sold out with softball teams. We thought we had prepared for the additional towels that sometimes goes with young ladies, but we were unprepared for the amount of dirty towels that were just stored in rooms. After checkout, we found piles of dirty towels in rooms were "do not disturb" signs were used, guest asked for more towels , but never returned any dirty towels. If you have time, please reach out to the hotel, speak to my assistant Brandi or myself Emerson and let us see what we can do.Once again, please except my apology, Sincerely,

4/10 - 별로예요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Broken hot tub
I was disappointed as I booked this pool for the comforts of a pool and hot tub. We arrived and the hot tub was out of service.
2023년 6월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 6월 19일
Kevin, I am so sorry that we missed the ball on your stay. My team should have spoke to you on the condition of the hot tub, my apologies.

6/10 - 괜찮아요

Elaine G

좋아요: 직원 및 서비스
Very nice staff but older and fair at best rooms
2023년 6월에 3박 숙박함
답변 제공: EmSparks 님, 2023년 6월 19일
Elaine, Thank you for taking the time to complete a survey. We value your time and opinion and hope that we take it to the next level on your next visit. Thank you again,

8/10 - 좋아요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had 3 issues but when we notified the front desk they were taken care of right away. Very nice staff.
2023년 5월에 3박 숙박함
답변 제공: EmSparks 님, 2023년 6월 19일
Shirley, Thank you for completing a survey. We know that your time is valuable and hope that you will continue to choice us when in the area.Thank you again!

8/10 - 좋아요

Fred

2023년 5월에 3박 숙박함
답변 제공: EmSparks 님, 2023년 6월 19일
Fred, Thank you for your time, we hope that we will always be your choice when in the area! Thank you for the survey!Sincerely,

10/10 - 훌륭해요

Claudia L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly
2023년 5월에 3박 숙박함
답변 제공: EmSparks 님, 2023년 6월 1일
Thank you so much! Be safe and come back!

2/10 - 너무 별로예요

Dezarae

2023년 5월에 1박 숙박함
답변 제공: EmSparks 님, 2023년 6월 19일
Apologies for falling short on your expectations. I only wish that we would have know what it was that we fell short of. Please if you ever stay again, alert us, give us the chance to make it right. Apologies again,