When I arrived they got my reservation wrong. I reserved for 1 King for 2 adults, and they sent me to a room with two queen beds. They said, "The reservation says 2 queens." I showed the confirmation e-mail that confirmed I indeed reserved 1 King. They adjusted it but was adamant that I reserved for 2 queens. I had my confirmation and everything. The Netflix did not work, the facility is huge and "grand", but the quality is low. There were dead crickets everywhere...even all the way up on the fourth floor that we were on. There were dead crickets in our room in the carpet and along the door way.
I did not spend a lot of money, $103.00 approximately, plus $100.00 in incidentals that will be refunded because we did not damage anything. HOWEVER, I find it frustrating when we are up in the city because my grandmother had to be rushed to the hospital, and we had slept the previous night at Oklahoma Heart Hospital. We were tired, and had to go all the way back to the lobby to argue about my room confusion. I just am not happy. I am unsure if I will ever go through Expedia again, or stay at a sheraton again, as well.