Dear Sheila, Thank you for choosing us during your time in the city. We sincerely regret the air conditioning concerns you had in your room and the inconvenience of shifting your room. As with most mechanical and technical equipment, issues do occasionally arise. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for any inconvenience this caused you. We appreciate your feedback and look forward to having you back for a future stay. Sincerely,Hotel Management

Dear Ian, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Andres, It was a pleasure to read your fantastic review about your trip to the city, and also, you felt happy about your time spent here. Our goal is to provide superb hospitality; your compliments for the team mean a lot. However, we are sorry for the breakfast experience and will look into the areas of improvement. On behalf of everyone at Extended Stay America, we invite you and your furry friend to stay with us again!Sincerely,Hotel Management

Dear Erin, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We know a first impression is essential, and your experience is different; please be assured that this will be addressed, and we are grateful for your feedback. We hope to make your next stay a complete success.Sincerely,Hotel Management

Dear William, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Lela, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear John, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Thank you for choosing us; we wish you all the best for your future travels.Sincerely,Hotel Management

Thank you for rating your stay with us, Santos. We hate to see the lower rating, and apologize for any issues that you encountered while with us. We would love another chance to show you a much better experience the next time your travels bring you this way.

Thank you for sharing your experience with us, Elizabeth. We are so sorry that we failed to satisfy your expectations and apologize for the maintenance issues that you encountered. We will make sure that we forward these concerns to our upper management for further action and resolve.

Kurt we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jamie. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

We apologize that you did not enjoy your stay with us, Angelica. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Hello Billy! Thank you so much for the wonderful rating! We are thrilled to know that you enjoyed such a great stay and look forward to seeing you again soon!

Hello Ralph. Thank you so much for the terrific rating! We are so happy to see that you enjoyed such a great stay with us! Please come back to see us the next time your travels bring you this way!

Thank you so much for the incredible rating, Bradley! We are so happy that you enjoyed your stay and would love to welcome you back!

Thank you for taking the time to rate your stay with us, Cesar. We hope that you enjoyed your time with us and would love to help you back the next time the need arises.

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.

Hello Justin. We appreciate your candid and honest feedback. We are saddened to see that our hotel failed to satisfy your expectations. This is never the feedback that we want to hear, and sincerely apologize for the troubling incident that took place with your car.

Thank you for taking the time to review your stay with us, Paul. We are so happy to see that you enjoyed your time with us! Thank you so much for allowing us to host you and we hope to see you again soon!