We booked this hotel based on the Hotels.com list of amenities of a indoor pool and breakfast included. They had NEITHER and I should get a refund for this stay. They said that they could refund my payment but that I'd have to find another hotel in the pouring rain!
At one time in history, this was probably a luxury hotel and would have been an amazing conference center. There's a huge open patio area near the pool and large fountain, NEITHER of which was operational. So one reason I made the rez was basically a lie. There was water in the pool but the gates were padlocks shut with signs saying closed.
On check-in, I asked about breakfast time and the manager said that they no longer offer breakfast, with the excuse that they had a rainstorm several weeks and the roof leaked in many places. I looked in the breakfast area and everything looked just fine; I think it was just an excuse to save money. So I asked about coffee and he said that they don't even provide coffee!
As we walked to our room, many of the rooms along the way had Xs on the doors, which I'm guessing was because they're unusable. When I showered, I had to stand in the tub with water from my husband's shower as drain was plugged; black mold on shower curtain. Paint peeling off walls.
Along the hall, there were many insects on the floor which was not recently swept. Even the laundry room was lame; the detergent machine said it was out of order.
This hotel should be removed from Hotels.com.