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Reviews of Candlewood Suites Bellevue, an IHG Hotel

2.5 out of 5
Candlewood Suites Bellevue, an IHG Hotel
10902 S 15TH ST, Bellevue, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 89 reviews" "
Rating 8 - Good. 25 out of 89 reviews" "
Rating 6 - Okay. 9 out of 89 reviews" "
Rating 4 - Poor. 6 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Randle

Stayed 3 nights in Mar 2024
Response from Management on Apr 1, 2024
Hi Randle-Thank you for your review.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Very clean. Friendly folks at the front desk. Evidently, they welcome dogs. While I love dogs, one little guy a few doors down decided to bark incessantly late into the evening. They also need a better fitted sheet. Aside from those things, it was a very pleasant experience.
Stayed 2 nights in Oct 2023
Response from Shelby Hansen on Oct 23, 2023
Hello Paul-Thank you for your review. We appreciate you taking the time out of your day to let us know your feedback. We are glad you enjoyed your stay with us!Safe Travels!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
Staff was helpful and kind. Hotel room was spacious and clean. Nice place will stay again if in the area.
Stayed 1 night in Sep 2023
Response from Shelby Hansen on Sep 13, 2023
Hi Karen!Thank you for your review! We are glad you enjoyed your stay with us at the Candlewood Suites Bellevue! We hope to see you again very soon! Safe Travels!

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Room
Check in was a little bumpy but the room we ended up getting was comfortable and clean.
Stayed 1 night in Aug 2023
Response from Shelby Hansen on Aug 15, 2023
Hi William-Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again very soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Very friendly staff who were always very happy to help if needed. Good location and adequate parking.
Stayed 7 nights in May 2023
Response from Shelby Hansen on May 12, 2023
Hi Robert!Thank you for the fantastic review. We are glad you stayed with us and can't wait to welcome you again in the future!Safe Travels!

8/10 Good

Renee

Stayed 4 nights in Feb 2023

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, except our heater was kind of noisy, but no but deal
Stayed 1 night in Oct 2022
Response from Shelby Hansen on Oct 31, 2022
Hi Norman!Thank you for your review. We are glad you enjoyed your stay with us. We will look into the ptac unit in the room that you stayed in to make sure everything is running properly!Safe Travels!

6/10 Okay

Kristie

Traveled with family
We didn't like walking in the back door and there were a group of people watching TV on their laptops. It wasn't very welcoming.
Stayed 2 nights in Sep 2022
Response from Shelby Hansen on Sep 27, 2022
Thank you for your review. I'm sorry that you didn't feel welcome coming in the back door. After a long day at work, our long term guests enjoy relaxing on our patio. We hope you are able to come back and stay with us and relax on our great patio!Safe Travels,

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place to stay
Great place to stay very comfortable ideal if you like self catering.
Stayed 7 nights in Aug 2022
Response from Shelby Hansen on Aug 31, 2022
Hi Michael-Thank you for your fantastic review of our extended stay hotel. We are glad you enjoyed your stay with us. Safe Travels!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. We enjoyed our visit.
Stayed 1 night in Aug 2022
Response from Shelby Hansen on Aug 12, 2022
Hi Jon! Thank your for your fantastic review! We are glad you enjoyed your stay with us and hope to welcome you back again in the future! Safe Travels!

10/10 Excellent

Bailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Jun 2022
Response from Shelby Hansen on Jun 20, 2022
Hi Bailey! Thank you for your review! We are glad you enjoyed your stay with us. Safe Travels!

10/10 Excellent

bo

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was friendly and helpful.
Stayed 1 night in Jun 2022
Response from Shelby Hansen - Director of Sales on Jun 15, 2022
Thank you for your review! We are glad you enjoyed your stay with us. :)

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites are spacious. Kitchens are a plus if you want to cook, plan meals. We have 7 mouths so makes sense to cook. Burner sizes could be bigger and pots are small to medium, hard to cook for more than four. If you can bring larger pots (with lids) and a few fave knives, utensils will have all you need. They have a cabinet full of random games, kitchen gadgets to share. They should put some larger pots with lids there for community use. We will stay again. Friendly staff.
Stayed 3 nights in Apr 2022
Response from Shelby Hansen - Director of Sales on Apr 26, 2022
Hi Benjamin! Thank you for the fantastic review. We are glad you enjoyed your stay with us. we hope to welcome you again very soon!

6/10 Okay

Brian

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Elias

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was very comfortable and the staff were very helpful. We would definitely stay here again.
Stayed 7 nights in Mar 2022
Response from Shelby Hansen on Apr 12, 2022
Thank you for your review! We are glad you enjoyed your stay with us and hope to accommodate you again in the future!

10/10 Excellent

Crystal, Sioux Falls

Liked: Cleanliness, property conditions & facilities
It is a clean place and all the staff was very nice.
Stayed 7 nights in Feb 2022
Response from Shelby Hansen on Mar 2, 2022
Thank you for your review, Crystal! We are glad you enjoyed your stay with us and hope to welcome you back in the future! Safe Travels!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable bed
The stay was good. The bed was not very comfortable. Both my wife and I had trouble sleeping.
Stayed 2 nights in Nov 2021
Response from Shelby Hansen on Nov 15, 2021
Hello- Thank you for staying with us at the Candlewood Suites Bellevue. We apologize that you did not have a good nights sleep. We strive to make each stay as pleasant and comfortable as possible. All mattresses and box springs were replaced during our renovation less than a year ago. We hope you are able to stay with us again if you find your travels are near to Bellevue. Safe Travels.

10/10 Excellent

Karen

Liked: Staff & service
Our room was comfortable!! The staff were friendly!! We only stay one night on our way home. And it was really nice :) !! My only wish is that the access to under the bed would be completely blocked off. As we have a cat that hides under the bed when it’s time to go.
Stayed 1 night in Oct 2021
Response from Shelby Hansen on Oct 25, 2021
Hi Karen! Thank you for the fantastic review. We are glad that you enjoyed your stay with us at the Candlewood Suites Bellevue. We hope you made it home safe!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from Shelby Hansen on Sep 13, 2021
Hi Michael! Thank you for your review. We value your feedback and glad you enjoyed your stay with us. Safe Travels!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Didnt reslly like anything about the property.
Stayed 1 night in Aug 2021
Response from Shelby Hansen on Sep 13, 2021
Hello- Thank you for your review. It is disappointing that you didn't find anything you liked our property. We pride ourselves on our customer service and the cleanliness of our hotel. Thank you again for staying at our hotel and wish you safe travels!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was great there was a few things about our room that wasn’t the best the floor looked like it had never been vacuumed the windows were dirty even the vent on the ceiling in bathroom was dirty. But overall the hotel and staff was great. It made me feel at home!
Stayed 3 nights in Jul 2021
Response from Shelby Hansen on Jul 26, 2021
Hello - Thank you for your review. We are glad you enjoyed your stay. Please message us on what room you were in. We uphold the IHG Clean Promise and we would like to address this ASAP, so it doesn't happen again. Safe Travels!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 1 night in Jul 2021
Response from Shelby Hansen on Jul 29, 2021
Hello- Thank you for your review. We are glad you enjoyed your stay with us at the Candlewood Suites Bellevue! Safe Travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was all very clean and very accessible as I am handicap.
Stayed 1 night in Jun 2021
Response from Shelby Hansen on Jun 21, 2021
Hello- Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again in the future! Safe Travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how convenient it was for what we had going on for the weekend. The only thing I was disappointed in was there was no lotion in the room.
Stayed 1 night in Jun 2021
Response from Shelby Hansen on Jun 7, 2021
Hello! Thank you for your review! We are glad you enjoyed your stay with us at the Candlewood Suites Bellevue over the weekend. While we do not offer complimentary lotion in the room, we always have lotion available in the Candlewood Cupboard! We hope to see you again soon. Safe Travels!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly& professional.
Stayed 1 night in Jun 2021
Response from Shelby Hansen on Jun 7, 2021
Hello- Thank you for your review. We are glad that you enjoyed your stay with us at the Candlewood Suites Bellevue! Safe Travels!

8/10 Good

Bobbi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Shelby Hansen on Jun 7, 2021
Hello- Thank you for your review. We are glad that you enjoyed your stay with us at the Candlewood Suites Bellevue! Safe Travels!

6/10 Okay

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the room was lovely, our check in experience was not. The front desk staff were all out on the patio for a 30 minute smoke "break" leaving the front desk unattended. A sign directed guests to use the business center phone to call them, but no signage existed pointing guests to said business center. These smoke "breaks" were frequent.
Stayed 1 night in May 2021
Response from Aaron Jones on Jun 1, 2021
Hello Anonymous, Thank you for sharing your feedback. Please accept our sincere apologies for the time you had to wait for the front desk. We will certainly discuss this with the staff.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were updated and very clean. Conveniently located next to shopping and many food options.
Stayed 2 nights in May 2021
Response from Shelby Hansen on May 26, 2021
Thank you for staying with us at the Candlewood Suites Bellevue! We are glad you enjoyed your stay with us and liked that our hotel is located by many restaurants and shopping areas. We hope to accommodate you again if you are ever in the area again. Safe Travels!

10/10 Excellent

Tracy

Stayed 2 nights in Apr 2021
Response from Shelby Hansen on May 3, 2021
Hi Tracy- Thank you for your review. We value your feedback and hope you are able to stay with us again. Safe Travels!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Apr 2021
Response from Shelby Hansen on May 3, 2021
Thank you for your review.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice enough, but man the room was small. The bathroom was extremely small, as well. We enjoyed our stay overall.
Stayed 1 night in Apr 2021
Response from Shelby Hansen on Apr 19, 2021
Thank you for your review. We value your feedback and appreciate you staying with us. Safe Travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Clean and convenient location. Would stay here again.
Stayed 3 nights in Mar 2021
Response from Shelby Hansen on Mar 29, 2021
Hello! Thank you for your review! We are glad that you enjoyed your stay with us. We look forward to welcoming you again in the future! Safe travels!

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed- but mostly good.
They seemed understaffed- the person checking people in kept having to leave the desk to fix people’s TVs. He was very nice And apologetic about it but was hard to catch. My tv didn’t work and I didn’t want to bother him because he was so on the run. The rest was great
Stayed 1 night in Mar 2021
Response from Shelby Hansen on Mar 29, 2021
Hi Jill- Thank you for your review. We are so sorry that you experienced an issue with your TV this weekend. While it was a busy weekend for us, we are always here to help! Thank you for staying with us and we hope you are able to stay with us again in the future. Safe Travels!

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Shelby Hansen on Apr 2, 2021
Thank you for your review. We value your feedback and appreciate you staying with us!

8/10 Good

Carroll

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2020
Response from Shelby Hansen on Mar 16, 2021
Hi Carroll - Thank you for your review. We appreciate you staying with us!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good. Comfortable. Convenient
Stayed 1 night in Mar 2021
Response from Shelby Hansen on Mar 15, 2021
Hi Henry! Thank you for your review! We are glad you enjoyed your stay with us. Please stay with us again if you are in the area. Safe Travels!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice hotel and staff.
Stayed 1 night in Mar 2021
Response from Shelby Hansen on Mar 10, 2021
Thank you for your review! We appreciate you staying with us!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great Candlewood Suites
Wonderful staff, everyone I spoke to was kind and helpful. The newly updated hotel was clean and beautifully decorated fof the holidays. The hotel is incredibly quiet and im sensitive to noise, especially at night. My room was large, had tons of storage, and the bed is so comfortable. Nice size tvs also. There are lots of great dining options and a walmart close by. I highly recommended staying in this hotel.
Stayed 5 nights in Jan 2021
Response from Shelby Hansen on Jan 18, 2021
Hi Jennifer! Thank you for staying with us at the Candlewood Suites Bellevue. We are glad you enjoyed your stay with us and hope that you are able to visit us again soon. Safe travels!

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020
Response from Shelby Hansen on Nov 17, 2020
Hi William- Thank you for your review. We value your feedback and appreciate you taking the time to fill out a survey. Safe Travels

8/10 Good

Brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Shelby Hansen - Director of Sales on Sep 22, 2020
Hi Brandon- Thank you for your review. We value your feedback and appreciate you staying with us!

8/10 Good

Saundy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Shelby Hansen - Director of Sales on Aug 31, 2020
Hello Saundy- Thank you for your review. We value your feedback and appreciate you staying with us. Safe Travels,

10/10 Excellent

Marsha, Grand Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marsha S
room was clean and neat, staff was helpful and cheerful.
Stayed 1 night in Aug 2019
Response from Shelby Hansen - Director of Sales on Aug 16, 2019
Hi Marsha! Thank you for the 10 out of 10 review on Hotels.com. We are glad you enjoyed your stay with us. Please come back again soon! Safe Travels.

6/10 Okay

Chance

Liked: Cleanliness
Disliked: Staff & service
Not what you expect!
There was a couple of really good staff members like the front desk manager and a girl Jennifer who worked at the front desk. But the manager there was a really big idiot. Very creepy and obsessive about some of his female staff. Very troubling. I actually called his boss at the corporate office I was so concerned. Stay away.
Stayed 1 night in Jul 2019
Response from Aaron Jones - General Manager on Aug 6, 2019
Hello Chance- Thank you for taking the time to review our property. As I stated while you were here on property, safety of our employees is every bit as important as guest safety. After observing you peeking into cracked open doors and rummaging through employee only closets, I addressed this concern with you. In addition to that, the harassment of a female employee, while she was at work was unacceptable and the final straw. It was not our want to evict you from the property, but was ultimately necessary. Every employee should feel comfortable in their workplace and not feel threatened. As was said by me, and confirmed by our management company to you, it is my responsibility to mitigate any conflict as the work place. We wish you safe travels in the future.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The elevator slips when it gets to the third floor!! The curtains don’t close all the way!! The handicap parking is right next to the curb!! I asked for the total cost of my stay and was told they can’t give that information!!!
Stayed 1 night in Jul 2019
Response from Shelby Hansen - Director of Sales on Jul 22, 2019
Hello- Thank you for your review. Unfortunately, if you look at your credit card statement, your room and tax was charged by Expedia and not here at the Candlewood Suites Bellevue. Handicap parking is located as close to the exits as we can get them. Thank you again for staying with us. Safe Travels!

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2019
Response from Shelby Hansen - DOS on Jun 14, 2019
Thank you for the 5 out of 5 review. We hope you enjoyed your stay with us. Come back and see us very soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This place was great. Always friendly and clean. Thanks
Stayed 5 nights in May 2019
Response from Shelby Hansen - DOS on Jun 11, 2019
Hello- Thank you for the 5 out of 5 review! We value your feedback and hope to see you again very soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice rooms. Easy checking and checkout.
Stayed 1 night in May 2019
Response from Shelby Hansen - DOS on May 28, 2019
Thank you for the 5 out of 5 review. We hope you enjoyed your stay. Come back very soon!

4/10 Poor

Ronald

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property was clean and comfortable. Good location near the highway and a walmart for groceries. Check in was bad, we showed up at 3:30 and the room was not ready, it would not be ready for at least an hour. Checkin in is stated as 3:00 and it was not as stated. The desk clerk did call us after we had already left and were nearly downtown Omaha to alert us to the room being close to ready. Then during the evening the desk was not occupied, staff were outside on smoke break and a couple of us were waiting at the desk for assistance.
Stayed 1 night in Apr 2019
Response from Shelby Hansen - DOS on May 8, 2019
Hello Ronald- Thank you for letting me know about this issue. I apologize that you room was not ready by the time of check in, it was a very busy day for our housekeeping staff. We invite you back to show you that it is not the norm for rooms to not be ready at time of check in. Have a wonderful day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Shelby Hansen - DOS on Apr 17, 2019
Thank you for the 4 out of 5 rating. We hope to see you back again soon, so we can earn a 5 out of 5 rating!

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The heat in our room did not work. We were given extra blankets but no accommodations at all. All they said was we will look at it to get it fixed. No credit to me or some sort of gift card. When I pay over 115 for a room and the heat won’t work, I should not have to buy full price.
Stayed 1 night in Apr 2019
Response from Shelby Hansen - Director of Sales on May 1, 2019
Hello- I apologize that you had a bad experience at our hotel and the heat wasn't working in your room. Would you please send me the day you checked in and your last name and I will see what I can do for you. Thank you - Shelby Hansen DOS