외관

컴포트 스위트 오마하 여행 후기

2.5 out of 5
컴포트 스위트 오마하
10503 Bedford Ave, Omaha, NE

이용 후기

6.6
평점 10 - 훌륭해요. 528개 이용 후기 중 109개" "
평점 8 - 좋아요. 528개 이용 후기 중 157개" "
평점 6 - 괜찮아요. 528개 이용 후기 중 106개" "
평점 4 - 별로예요. 528개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 528개 이용 후기 중 75개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They use a very strong cleaner that gave me headaches. Cleaning staff was not the friendliest, but the rooms were cleaned daily.
2024년 3월에 12박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Julie,We apologize for any inconvenience you experienced and appreciate your feedback on the cleaning staff. We value your input and will address this internally for improvement. We hope you consider staying with us again, and please reach out to our management team for further assistance.

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Front desk staff was friendly. They serve the same thing for breakfast everyday, so for extended stays it gets boring. Rooms were cleaned daily.
2024년 3월에 9박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Julie,We appreciate your feedback on our friendly front desk staff and daily room cleaning. For more variety during your stay, we recommend exploring local dining options. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 - 좋아요

Buk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Buk, We appreciate you choosing to stay with us and we hope you had a wonderful time at our hotel. If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Ashaiya

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Ashaiya,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any specific feedback so we can address any concerns you may have. We value your input and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Quincy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are dirty. Stains were everywhere on the sheets, curtains, bed, lamp shade. Musty, try to cover up the smell with cleaning supplies but it doesn’t work. I stayed for two days and tried to get more towels so i called front desk. They lady refused to give me new ones without me bringing my old one to the front desk. I didn’t have a problem with giving the old towels my problem was her telling me to bring them to the front.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Quincy, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will review your comments with our housekeeping team for further improvement. Our policy of exchanging towels is in place to monitor inventory, but we understand your perspective and will consider better ways to communicate this in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Augustine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was good
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Augustine,We are delighted to hear that you enjoyed our breakfast offerings during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. Should you have any other comments or suggestions, please don't hesitate to share them with us. Thank you for choosing to stay with us!

2/10 - 너무 별로예요

Mantalina

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Had mice, smells like raid and dirty
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Mantalina, We are sorry to hear about your experience and thank you for your feedback. We take these matters seriously and regret any inconvenience caused. Should you have any further concerns, please feel free to reach out to our management team for further assistance.

2/10 - 너무 별로예요

Joseph

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Joseph,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any specific concerns you may have so we can address them accordingly. Our goal is to provide a pleasant experience for all our guests.

8/10 - 좋아요

Jamie

가족 여행
Based on the reviews we read, we had low expectations of this hotel. However, the room was clean, the beds were comfortable, and the breakfast (although fewer choices) was great. There was a strong marijuana smell in the hallway outside our room, though it was a non-smoking room. And the shower didn’t get very warm. Otherwise, it was a great, budget-friendly option on our trip.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Jamie, Thank you for your feedback on your recent stay with us. We're delighted to hear that you found the room clean, beds comfortable, and enjoyed our breakfast offerings. However, we apologize for any inconvenience caused by the odor outside your room and the issue with the shower temperature. We appreciate your understanding and hope to welcome you back for another budget-friendly stay in the future.

10/10 - 훌륭해요

Arnetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It really nice stay
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Arnetta,Thank you for choosing our hotel for your stay. We appreciate your positive feedback and are delighted to know that you enjoyed your time with us. We hope to welcome you back again in the future for another wonderful stay.

10/10 - 훌륭해요

Arnetta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a lovely stay
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Arnetta,Thank you for your feedback! We're delighted to hear that you had a lovely stay with us. We strive to provide a pleasant experience for all our guests. We hope to welcome you back in the future for another enjoyable visit.

10/10 - 훌륭해요

Arnetta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s ok
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Arnetta,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We constantly strive to improve our services and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First of all, the majority of reviews across this site are extremely negative for most properties! After staying at the Comfort Suites Omaha, I can say our experience was inconsistent with most of them. We spent two nights at an expensive hotel downtown, and one night here when the work on our house wasn’t done yet. Based on reviews, I was uncertain- but we had a great experience! Free parking, free hot breakfast, and a heated indoor pool (unlike the ice-cold one at the luxury hotel)- all for under 1/3 of the price. The room was clean and comfortable, and the clerk was friendly. I’m not sure what else you’d need?
답변 제공: Manager 님, 2024년 1월 26일
Hello Benjamin,Thank you for your review! We appreciate you taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed our complimentary amenities such as the free parking, hot breakfast, and heated indoor pool. It's also great to know that you found the room clean and comfortable, and that our staff provided friendly service. We strive to offer a great value to our guests, and we're glad we could exceed your expectations. We hope to welcome you back in the future!

2/10 - 너무 별로예요

Geraldine

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The night shift crew has nice customer service. Their rooms are so dusty and the cleaners won’t remember to put in toilet paper . I had to walk back and ask.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Geraldine,Thank you for sharing your feedback about our night shift crew and their customer service. We value your input and apologize for any inconvenience you experienced with the cleanliness of the room and the availability of toilet paper. We appreciate your bringing this to our attention and will follow up with our housekeeping team to ensure that these issues are addressed.

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place in time of need.
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Ronald,Thank you for choosing our hotel during your time of need. We're glad to hear that your stay was positive overall. If there is anything else we can assist you with, please let us know.

4/10 - 별로예요

Elizabeth

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Elizabeth,We apologize if your recent stay did not meet your expectations. We encourage you to reach out to us directly so that we can address any concerns you may have had. Guest satisfaction is our top priority and we would appreciate the opportunity to make things right.

10/10 - 훌륭해요

Anthony

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Hello Anthony,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had an excellent experience with us. We hope to have the pleasure of welcoming you back in the future. Please reach out to us if there's anything else we can assist you with.

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tub plug was broken. Drained slow also. Looked like a bullet hole in wall by bed
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello John, Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will share it with our team for further review. If you have any additional information or would like to discuss your experience further, please contact our management directly. They would be more than happy to assist you.

10/10 - 훌륭해요

Rochelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Rochelle,We're thrilled that you had an excellent stay at our hotel! If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

LAKEISHA

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Please don’t waste your time I booked two rooms for my son birthday all he wanted to do is swim with some friends I called and asked ahead of time they said cool once I got there and paid my deposit they started tripping saying I had to leave it was to many people it was 11 kids and my parents and sibling which the adults wasn’t not swipe staying they just stopped by they told me I couldn’t have outside guess but told the white guy who was a guest for somebody else that he was ok to go up they have roaches and when I told them about it they start saying I had to go and called the police on me I have video of the roaches when the police came they said if the room was clean I could get my deposit back which it was we didn’t even touch the room cause they went swimming soon as we got there the officer walked with us to check the pool and rooms and all was ok but when we got back to the front they said I couldn’t have my deposit back and I had to talk to the manager in the morning had me come out there three days in a row just for the manager to never show up then they tried to say I damaged the pool because water was ok the floor ! I asked to show some real damage to anything they refused so now I’m taking them to court all over my 200 deposit because they put me out after taking my money
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello LAKEISHA, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Joe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
PLEASE REFUND ME!!!!!!!!
My hotel room had Roaches...And management really wasn't to Concrnn about it..I would like to have total refund..The poor was not in services or the laundry room. The place was definitely facts advertisement in so my ways differently the worsted place i stayed in ..Please refund me .Wasn't a clean environment.
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Joe,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback seriously and will address the issues you mentioned. We encourage you to contact our management directly to discuss your concerns further.

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Andrew,We are delighted to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and it's always a pleasure to know that we have succeeded in meeting your expectations. We hope to welcome you back for another great stay in the future!

2/10 - 너무 별로예요

David

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property claimed that pillows and towels were taken from the room. Said that they had it on video which they showed after much discussion, and the video clearly was showed nothing. They were unprofessional and made accusations that were completely false. I was still charged the whole security deposit and they would not move on their position. Stay at your own risk!!!!!!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello David, Thank you for sharing your experience with us. We take guest feedback seriously and apologize if you felt our team's approach was unprofessional. We appreciate your understanding that our priority is to ensure the safety of all guests, which may involve investigating any missing items. We encourage you to reach out to our management team directly to further discuss your concerns regarding the security deposit.

8/10 - 좋아요

Richard

좋아요: 직원 및 서비스
The room is not large enough for two beds. no room open suitcases on floor and still walk around. One king size be better.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Richard,Thank you for sharing your feedback with us. We understand the importance of having a comfortable stay, and we appreciate your suggestion regarding the room size and bed arrangement. We constantly strive to improve our guests' experience and will take your comments into consideration for future enhancements.

6/10 - 괜찮아요

Jason

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Jason,We appreciate you choosing our hotel for your stay. We would love to hear more about your experience so we can address any issues you may have had. Please reach out to us directly so we can ensure your next stay is a perfect 10!

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Dan,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 - 너무 별로예요

Jorge

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Jorge, Thank you for sharing your feedback with us. We appreciate hearing about your experience and apologize for any inconveniences you may have encountered during your stay. We encourage you to reach out to our management team directly, as they will be best equipped to address your concerns and discuss potential resolutions.

8/10 - 좋아요

Kristi

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Kristi,Thank you for your rating! We appreciate your feedback and look forward to hosting you again soon.

2/10 - 너무 별로예요

Trisha

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible roach problem with mold Room 121 expired vending, extreme noise from walking upstairs and sorry overall unsafe screens cut into and needing professional spray and do not plan on getting decent rooms when clearly they do not clean and roaches were more than under bed, fridge
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Trisha,We apologize for your unpleasant experience. Please contact our front desk immediately so that we can address these issues and make your stay more comfortable. Thank you for bringing this to our attention.

8/10 - 좋아요

kandace

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello kandace,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Aaron

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Aaron,Thank you for your exceptional rating! We strive to provide the best experience possible for our guests. We hope to welcome you back soon!

2/10 - 너무 별로예요

Caleb

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Caleb, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice affordable place
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Matthew ,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

6/10 - 괜찮아요

Paulette

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Paulette ,Hello Paulette, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Julie

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Julie,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Mya

별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Mya, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

LARRY

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello LARRY,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 - 별로예요

tracy 님, Linton

출장 여행
Upon arrival at the property the staff did not have an expedia reservation for me. could not find it anywere. Even after providing them with screen shots, itinerary #'s, everything....they couldn't find the reservation I already paid for on Expedia. The property demanded payment AGAIN !!! Credit card had been charged twice and needs to be refunded.
2023년 8월에 10박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello tracy,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 - 너무 별로예요

Ryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we arrived, we always check mattresses for bedbugs. Found bedbugs, both alive and dead. Found a bedbug feces in the seams of the mattress. Went to the front desk and told them. Requested a refund. Manager told us it would take up to a week to see the refund. Never received the refund! Do not stay here!
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Ryan,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 - 괜찮아요

TERRY

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room overall wasn't bad. But the carpet was sooo dirty that if you walked from the bathroom to the window the bottom of your feet turned black!!! The bathroom sink didn't drain hardly at all. It was half full of water just brushing your teeth.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello TERRY, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Matthew,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Daniel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Several of the pieces of furniture were broken. Dresser handle was hanging and drawers was broken. Toilet paper holder was broke off on one side and hanging from counter. TV was disconnected from the cable and the HDMI ports were broke out of television. The hide a bed had been previously slept in sheets had not been changed.the air unit was inadequate to cool the room. It was not functioning correctly.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Daniel, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 - 좋아요

Rogelio

2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 12일
Hello Rogelio,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 편의 시설/서비스
Wish we were notified that there was a domestic dispute so we didn’t walk out and see a forensic truck and 4 cops.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Chris, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 - 너무 별로예요

Christina

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Will never stay here again!
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Christina, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 - 너무 별로예요

Cassandra

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was hoping for a good stay. The sofabed in the room had dirty sheets and the couch itself was very stained! Carpet was dirty. Had booked for 2 nights, stayed one night. there was 5 of us and 2 of my kids slept on the hard floor because the sofa bed was not clean. Will never stay there again.
답변 제공: Manager 님, 2023년 8월 17일
Hello Cassandra, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 - 좋아요

Penny

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Need to fix things.
Could not plug tub stopper broke had toddler to bathe, smoke detectors on bathroom sink no batteries, dirty wash cloths hanging on shower rod, had to ask for tv remote not in room.
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Penny, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - 좋아요

Joenita

좋아요: 숙박 시설 상태 및 시설
Continental Breakfast was offered.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Joenita,On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was nearby the places Ineeded to go to. The front desk staff was very professional. The breakfasts were so yummy.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hi John,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

6/10 - 괜찮아요

Courtney

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Ehh, it’s alright..
It was a one night stay, breakfast was ok. The carpet in the room was really dirty (our feet got dark just from walking around in the room) and there was no blankets for the pull out couch. The beds in my opinion were every uncomfortable. You can tell it’s an older building but it wasn’t bad. Ice machine is only on the first floor so that wasn’t ideal. For the price it wasn’t bad just wish the floors were cleaner.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Courtney, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.