객실 내 금고, 책상, 다리미/다리미판, 무료 유아용 침대

하얏트 플레이스 오마하 다운타운 올드 마켓 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 576개" "
평점 8 - 좋아요. 1007개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 101개" "
평점 4 - 별로예요. 1007개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 35개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Julia 님, Lincoln

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff were exceptional. Great stay!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Julia, it's a pleasure to hear that you enjoyed your stay at Hyatt Place Omaha Downtown Old Market. Your kind words about our front desk team members are much appreciated. Thank you for choosing us, and we hope to have the opportunity to welcome you back soon.Best Regards,Stacy Parks -GM

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
William, it's wonderful to hear that your stay at Hyatt Place Omaha Downtown Old Market was satisfactory. Our team appreciates your feedback and is dedicated to maintaining this excellence for all our guests. We hope to have the pleasure of hosting you again in the future.Best Regards,Stacy Parks- GM

8/10 - 좋아요

Jayme

가족 여행
Clean hotel, great location. Only complaint is the water kept turning off mid shower and you would have to wait a few minutes for it to turn back on.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Jayme, we're appreciative of your feedback for Hyatt Place Omaha Downtown Old Market. It's terrific to hear you found our property clean and centrally located. Concerning the intermittent shower water, we acknowledge the inconvenience this caused. We are constantly striving for facility improvement and your feedback will be valuable in this aspect. We look forward to extending an even better experience on your next visit.

6/10 - 괜찮아요

Ron

Not as well kept as other Hyatt Place properties we have stayed at. Sink didn’t drain very well. Sliding door on shower was difficult to open and close, shower wasn’t very clean. Breakfast was below average.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ron, it's unfortunate to hear about your less-than-satisfactory experience, specifically regarding bathroom amenities and breakfast quality. We aim to ensure every guest's stay is enjoyable, and we apologize this wasn't the case for your visit. Rest assured, we've taken note of your feedback and will utilize it to enhance our future performance.Best Regards,Stacy Parks - GM

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and new
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Lisa, your words simply made our day! We're thrilled to know you found the Hyatt Place Omaha Downtown Old Market to be fresh and immaculate. We look forward to having you back for another wonderful experience. Safe travels!Best Regards,Stacy Parks -GM

6/10 - 괜찮아요

Malissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I really like the room very clean very nice.. but it was no hot water whatsoever, so none of us could take a shower. and the bathroom door it was unable the lock so that was not good Kurt
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Malissa, it's heartening to know that the cleanliness and ambiance of the room at Hyatt Place Omaha Downtown Old Market met your expectations. On the flip side, we're sorry to hear about your experiences regarding the hot water and the bathroom door. Please know our team members are committed to making sure our guests have a comfortable stay, and these issues are not reflective of our usual service standards. We've forwarded this to the maintenance team to ensure future guests do not have similar experiences. We hope to have another chance to better serve you on your next visit.

6/10 - 괜찮아요

Ellen

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall our stay was fine, nothing great but also not horrible. Pros: Friendly staff Convenient parking Breakfast was decent Cons: Had to request infant crib twice before it was brought to our room Pool was disgusting, smelled horrible and the bottom of the pool was slimy Shower drain cover was loose Coffee at breakfast was terrible
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Ellen, it's good to hear your stay was satisfactory, and that you found our team members welcoming. We're glad you also appreciated our parking and breakfast. We do take your concerns to heart, though. We apologize for the delay in providing you with an infant crib and for any less than impeccable areas you encountered around our amenities. Your coffee experience at breakfast also doesn't reflect the usually high quality we strive for. We're noting these points for review and action. Thank you for helping us improve.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Outstanding customer service at check-in! Rooms were very nice and comfortable. The shops in the area were so much fun. We will definitely be back.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Tracy, it's delightful to hear about your satisfactory experience at Hyatt Place Omaha Downtown Old Market. It seems like the cozy rooms and outstanding service played a significant part in your stay. We also love that you had a great time exploring the local shops. Looking forward to welcoming you back soon for more memorable experiences.

8/10 - 좋아요

Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Ali, thank you for taking the time to rate your stay at the Hyatt Place Omaha Downtown Old Market. We're pleased to know your visit met your expectations. Your feedback is valuable to us and we hope to have the opportunity to host you again in the future.Best Regards,Stacy Parks -GM

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Melanie, your kind words about the Hyatt Place Omaha Downtown Old Market are deeply appreciated. It's delightful to learn you had an enjoyable encounter with our team members. We hope to serve you again in the near future.Best Regards,Gabbie Hervey - DOS

8/10 - 좋아요

Lena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
We appreciate you sharing this positive rating, Lena!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Omaha Downtown Old Market. We want to share an even more enjoyable experience with you next time.Best Regards,Gabbie Hervey - DOS

8/10 - 좋아요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the hotel was good and I would stay here again. All staff were very kind and helpful. The breakfast was great with a wide variety. The pool is very small and was too cool to swim very long. Housekeeping did not show up the second day we stayed. The third day they came and we were just about to leave and I asked them to come back in 5 min. They said they would but didn’t show up for hours later (we had already returned again). We had to request more blankets, towels and toilet paper daily. No microwaves in the room but did have one downstairs for use. Cleanliness overall was good. I am very picky about hotel cleanliness and I didn’t have an issue but I do wish housekeeping would have come daily. Overall we were satisfied and would stay here again.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Jill, thank you for taking the time to provide feedback on your recent stay at Hyatt Place Omaha Downtown Old Market. We're pleased that you found our team members to be kind and our breakfast selection to your liking. We have taken note of your comments about the pool temperature and the timing of our housekeeping service. These points will help us to enhance the comfort and satisfaction of our valued guests in the future. Additionally, we appreciate your compliments regarding the cleanliness of our hotel. We're looking forward to welcoming you back on your next visit.Best Regard,Gabbie DOS

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Stephanie, it's wonderful to hear that you had a fantastic stay at Hyatt Place Omaha Downtown Old Market. Your succinct but very positive feedback is truly encouraging. We hope to be your choice destination during your future visits to Omaha.Best Regards,Gabbie- DOS

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location in downtown Omaha
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Thank you for taking the time to share your review with us, Emily!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Omaha Downtown Old Market. Thank you and have a wonderful day!Best Regards,Gabbie

10/10 - 훌륭해요

Pam

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Pam, it's fantastic to learn that your stay at Hyatt Place Omaha Downtown Old Market was a great experience. Our team looks forward to welcoming you back for another pleasant visit. Safe travels until then!

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice place, very convenient to downtown
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Tom, it's wonderful to hear you found the Hyatt Place Omaha Downtown Old Market to be a pleasant and ideally located establishment. We appreciate your feedback and look forward to your next stay with us.Best Regards,Gabbie Hervey -DOS

8/10 - 좋아요

Keith

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean room. Breakfast was good. only bad thing was the swimming pool area was very loud with very few in it. seemed to echo very bad. but i would go back. lots to look at within walking being in oldtown.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Keith, it's wonderful to hear that you admired the cleanliness and enjoyed breakfast at Hyatt Place Omaha Downtown Old Market. Your feedback about the noise in the pool area is appreciated and offers insights for potential improvements. We are thrilled at your willingness to return and enjoy more of what our favorable Old Market location has to offer.Looking forward to welcoming you back soon.Best Regards,Gabbie Hervey - Director of Sales Marketing

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean and staff was super friendly.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Linda, we are thrilled to hear about your enjoyable stay at Hyatt Place Omaha Downtown Old Market. It's always wonderful receiving feedback about our spotlessly-kept rooms and the warm hospitality provided by our team members. We hope to have the pleasure of welcoming you back in the near future!Best Regards,Gabbie Hervey-DOS

4/10 - 별로예요

Noah

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very rude front desk. Only cared about her phone and made it known she didn’t want to check me in. Room was clean.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Noah, we're disheartened to hear about your experience at the front desk. It's our priority to provide welcoming service, and we apologize if your interaction did not reflect that commitment. We're glad to hear, however, that you found the room to be clean. Your feedback is valuable in our continuous efforts to improve guest experiences.Best Regards,Gabbie Hervey -DOS

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Thank you for the great rating, Jill!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Omaha Downtown Old Market! We hope you plan on staying with us again soon!We're looking forward to your next visit!Best Regards,Gabbie Hervey- Director of Sales Marketing

8/10 - 좋아요

Sarah 님, Pleasanton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was beautiful! We had a room on the 10th floor that gave us a beautiful view of downtown Omaha!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Sarah, thank you for sharing your experience at Hyatt Place Omaha Downtown Old Market. We're thrilled to hear that you enjoyed your room and the stunning vistas of the city that it provided. Your kind words are much appreciated and we look forward to welcoming you back in the near future.Best Regards,Gabbie -Director of Sales Marketing

10/10 - 훌륭해요

Marlayna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, fun city!!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Marlayna, it's terrific to hear that you found Hyatt Place Omaha Downtown Old Market to be a beautiful place to stay. We're delighted you enjoyed our dynamic city! Thanks for leaving a review and we hope to see you again soon.Best Regards,Gabbie

10/10 - 훌륭해요

Marcus

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a good time
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Thank you for the excellent rating, Marcus!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Omaha Downtown Old Market! We look forward to hosting you again soon.Best Regards,Gabbie Hervey - AGM

2/10 - 너무 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking garage lights were all burnt out and trash laying around felt unsafe!!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Amanda, we regret to hear about your experience related to the lighting conditions and cleanliness of our parking facility. We appreciate this feedback as it allows us to continually improve the overall guest experience. Assuring our guest's safety and satisfaction is our utmost priority and we have passed on your concerns to the appropriate teams for quick resolution. We hope you consider giving us another chance in the future to prove this instance isn't indicative of our usual standards.Best Regards,Gabbie AGM

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family gathering and grandkids loved the pool!! Great breakfast!!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Nancy, it's wonderful to hear that Hyatt Place Omaha Downtown Old Market had everything you needed for your family gathering. We're thrilled the pool was a hit with the grandkids and that you found our breakfast to be superb. We look forward to hosting your family again in the future.

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Thank you for the feedback, David.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

Dominic

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great location and property.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Dominic, it's lovely to hear you enjoyed both the Hyatt Place Omaha Downtown Old Market and its locale. Your kind words about our property are greatly appreciated. We look forward to welcoming you back on your future travels.Best Regards,Gabbie Hervey - AGM

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was Great!!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Thanks for the amazing rating, Robert!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Omaha Downtown Old Market!Best Regards,Gabbie

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I loved the location of the property. It was within walking distance of coffee shops, restaurants, attractions and stores. The staff was very nice and helped with arranging a taxi to the airport. The breakfast was wonderful too. I was pleasantly surprised to find so many interesting/fun things to do in Omaha and this hotel made it convenient to explore it all. I'll be back.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Mary, it's lovely to hear you enjoyed your stay at Hyatt Place Omaha Downtown Old Market. We're thrilled you appreciated our prime location, helpful colleagues, and tasty breakfast. It's also fantastic that you discovered so many captivating activities in Omaha. We look forward to welcoming you back soon for another enjoyable experience!Best Regards,Gabbie

2/10 - 너무 별로예요

Michaela

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We only had our room serviced once in the four days we were there. When we arrived, the sink in our bathroom was clogged and had standing water. The toilet and remote were both dirty. The front desk woman was rude and was too busy reading her book than to be bothered to help.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Michaela, it's regrettable that your stay fell short of your expectations. It's concerning to hear you experienced issues with cleanliness and maintenance in your room. We strive to maintain a high standard of service, so we're disappointed to hear about your experience with the front desk. We value your feedback and will take this into consideration for improvements.Best Regards,Gabbie Hervey - AGM

8/10 - 좋아요

Ana

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Ana, thank you for choosing the Hyatt Place Omaha Downtown Old Market and for taking the time to rate your stay. We're sincerely delighted that your experience was a positive one. We hope to be your first choice when you visit Omaha again.Best Regards,Gabbie Hervey - AGM

10/10 - 훌륭해요

Kathryn

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Kathryn, thank you for choosing Hyatt Place Omaha Downtown Old Market. It's fantastic to see your high rating and we appreciate your vote of confidence. We're grateful for your support and look forward to the opportunity of welcoming you back soon!Best Regards,Gabbie Hervey- Director of Sales Marketing

10/10 - 훌륭해요

Amie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Amie, thank you for your excellent rating! We're thrilled to learn you had an enjoyable stay at Hyatt Place Omaha Downtown Old Market. We certainly hope to have the pleasure of welcoming you back again in the near future. Safe travels!Best Regards,Gabbie AGM

8/10 - 좋아요

john

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If your driving your paying for parking. The last comment is about one or 2 guys going in and out of their rooms literally all night long. Not sure what they were up to, but it gave me an impression the night crew was renting to some shady characters.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
John, we're heartened to know your stay at Hyatt Place Omaha Downtown Old Market met most of your expectations. We apologize if you had concerns about the other guests. Rest assured, our team members prioritize our guests' safety and comfort. As for the parking concerns, we always try to offer the most competitive rates in the area. Thank you for your feedback and we'd be delighted to welcome you back.

8/10 - 좋아요

Christy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the 4-star rating, Christy!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Place Omaha Downtown Old Market. Thank you again for sharing!Best Regards,Gabbie

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is a great facility in a wonderful location. The staff were fabulous, and greeted us warmly. The free breakfast was also a nice perk. The location is extremely walkable to many features of the Old Market, and we appreciated the secure overnight parking. Our only concern was the pool lights. We were told that the pool lights would "turn off" at 10pm when the pool closed. My husband was with our children in the pool and the lights turned off, as they said it would. However, the pool was COMPLETE DARKNESS. There were about 15 teen girls in the pool who began shrieking loudly, and it was chaos. There were no emergency lights on, and it felt like a huge liability with all those bodies in the pool, no lights, water everywhere on the floors, etc. If you swim in the pool and don't want to get caught in complete darkness, get out by 10pm! I would suggest the hotel come up with another way to manage the pool area, because this could cause a lawsuit some day. Otherwise, a wonderful stay and a wonderful location. Highly recommend!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Linda, it's fantastic to hear that you had a pleasant stay at Hyatt Place Omaha Downtown Old Market. We're delighted that our location, warm welcome from our team members, and the complimentary breakfast contributed positively to your experience.Your feedback regarding the pool lights is also invaluable, and we acknowledge your concern. We're committed to maintaining a safe environment for all our guests, including the swimming area. Ensuring the right lighting at pool closure is something we will certainly reflect upon.It's encouraging to learn that you would highly recommend us, despite these minor concerns. We hope to serve you and your family again in the near future with an even better experience.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean hotel with a good breakfast and easy parking in the heart of the old market !
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
James, it's fantastic to know you found the Hyatt Place Omaha Downtown Old Market to be neat and enjoyed our breakfast offerings. We're also delighted to hear you appreciated the convenience of our parking, not to mention our prime location in the heart of the market. Look forward to welcoming you back soon!

10/10 - 훌륭해요

jia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place for family
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jia, we're thrilled to see that Hyatt Place Omaha Downtown Old Market was a good choice for your family. We pride ourselves in offering a welcoming and comfortable environment for guests of all ages, and we're glad you felt that during your stay. Looking forward to welcoming you and your family back in the future.Best Regards,Gabbie -DOS

8/10 - 좋아요

katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I have stayed at this hotel since it opened and have always loved it! I found the breakfast disappointing compare to the past but it was good. The room was in slight disrepair but was taken care of immediately, as in 30 minutes. I was quite impressed! I would certainly stay again and recommend it for quality and comfort.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Amanda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Parking was outrageous and the shower had a terrible water flow. Other than that it was pretty good. We didn't communicated much with staff, so I don't have a good read on that.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Amanda, we appreciate your feedback on your stay. It's great to know you found our property generally enjoyable. We're sorry to hear that you encountered issues with parking and water pressure, and we'll look into these matters. In future visits, we encourage you to fully engage with our team members, as they are always eager to ensure your experience is as comfortable and satisfying as possible. Thank you for choosing the Hyatt Place Omaha Downtown Old Market.Best Regards,Gabbie DOS

10/10 - 훌륭해요

William

좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
William, thank you for choosing the Hyatt Place Omaha Downtown Old Market during your recent trip. We're thrilled to see your positive rating and hope it indicates an exceptional stay. Our team is pleased to know we met your expectations. We look forward to welcoming you again soon.

10/10 - 훌륭해요

Paul

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Paul, it's great to hear your stay at Hyatt Place Omaha Downtown Old Market was such a satisfying experience. We're truly pleased with your rating. We look forward to welcoming you back for another enjoyable stay.Best Regards,Gabbie Hervey- DOS

8/10 - 좋아요

Tyler

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the great rating, Tyler!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Omaha Downtown Old Market. We'd like to share an even better experience with you soon.Best Regards,Gabbie Hervey -DOS

6/10 - 괜찮아요

Jason

가족 여행
좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
We appreciate the feedback, Jason.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.Best Regards,Gabbie Hervey

4/10 - 별로예요

Brandy

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Hotel was fine, but clearly they have a policy to disregard guests that book on a third party website. I had requested a king room and was told that they didn’t have any available and because I am booked on a third-party site, I wasn’t aware of that. The next morning, I heard someone else ask that why they weren’t able to get a two queen room (what I had been given) and they were told the same thing I had been. Since the hotel was clearly nowhere near full, I have to guess it’s just a policy.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Dear Brandy,I hope this message finds you well.Thank you for reaching out regarding your recent booking experience with us. I sincerely apologize for the inconvenience caused by the unavailability of the room you desired during your initial booking. Sometimes, discrepancies occur between our availability and what is displayed on Expedia's platform, leading to unforeseen situations. Please accept my apologies for any frustration or inconvenience this may have caused.Your satisfaction is paramount to us, and we truly value your patronage. I understand how disappointing it can be when expectations aren't met. To make amends and express our commitment to ensuring a better experience for you, I would like to extend an invitation for a second chance to stay with us.We are dedicated to providing exceptional service and accommodation to all our guests. Please allow us the opportunity to showcase our commitment to your comfort and satisfaction during your next visit.Once again, I apologize for the inconvenience you faced. Your feedback is invaluable to us, and we genuinely appreciate your understanding and consideration.Thank you for your time and consideration. We look forward to the possibility of welcoming you back and providing you with an exceptional stay.Best Regards,Gabbie

10/10 - 훌륭해요

Brandon

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Brandon, thank you for choosing Hyatt Place Omaha Downtown Old Market. It appears you've had an excellent stay with us. We truly appreciate the perfect ratings. We are looking forward to hosting your stay once more in the future.Best Regards,Gabbie Hervey - AGM

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Front desk worker was incredibly friendly and helpful. Very clean hotel in a great location with lots of neat shops and restaurants right outside the front door. Pool was clean and warm. Would definitely recommend!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Amanda, your kind words about Hyatt Place Omaha Downtown Old Market bring a smile to our faces. Our team members indeed strive to provide a friendly and efficient service, we're glad to hear you felt this was notable. We're thrilled you enjoyed the cleanliness of our hotel, the pleasant location, and our warm pool. It gives us joy to know you'd recommend us. We look forward to your future visits.Best Regards,Gabbie DOS

10/10 - 훌륭해요

Lorie

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Thank you for the wonderful rating, Lorie!It's fantastic you enjoyed your time at Hyatt Place Omaha Downtown Old Market so much! We look forward to hosting you again soon for another amazing experience!Best Regards,Gabbie Hervey - DOS

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet
Friendly service, quiet rooms and yummy breakfast!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Sara, thank you for sharing your wonderful experience at the Hyatt Place Omaha Downtown Old Market. We're thrilled that you appreciated the amicable service, calm ambiance in the rooms, and the delectable breakfast. We hope to have the opportunity to welcome you back again soon for another excellent stay.Best Regards,Gabbie -AGM

10/10 - 훌륭해요

Selena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to everything in the old market. Has a parking garage that is very convenient.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Selena, it's delightful to hear you appreciated the prime location of Hyatt Place Omaha Downtown Old Market and found our parking facilities handy. We strive to provide convenience to our valued guests like you. Looking forward to your next stay with us.