스탠다드룸, 퀸사이즈침대 2개, 금연 | 고급 침구, 필로우탑 침대, 책상, 다리미/다리미판

수퍼 8 바이 윈덤 오마하 I-80 웨스트 여행 후기

2 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 934개 이용 후기 중 166개" "
평점 8 - 좋아요. 934개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 934개 이용 후기 중 215개" "
평점 4 - 별로예요. 934개 이용 후기 중 146개" "
평점 2 - 너무 별로예요. 934개 이용 후기 중 146개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

8/10 - 좋아요

Dohan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

Arlin

연인과의 여행
별로예요: 편의 시설/서비스
The property shows age with wear and tear. The area is also quite noisy.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Judy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Overall was a good quiet place. Could use some general maintenance though. Room was good for the money and clean.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jose

좋아요: 청결 상태
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Connie 님, Omaha

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Body fluids on bedding Filthy carpeting everywhere Holes in bathroom doors made by fists? Would never send anyone here! Shame on Expedia for even advertising this horrible place
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

Joseph

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The side door on lvl 1 was broken, the room next to us was partying all night we got no sleep, went upstairs and told the manager, they were quiet for 5 mins then went back to smoking, drinking and smoking what smelled like pot. Would of ask for our money back but just wanted to get our of there
2024년 3월에 1박 숙박함

8/10 - 좋아요

Brooklynn

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Brooklynn, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 - 괜찮아요

Morgan

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
fair hotel, just small things wrong, tv remote worked but didnt connect with the tv. fridge seemed to work at first but didnt really keep item cool, had to throw out our food. there was a phone in the room but it wasnt even plugged in so we couldn’t use it if we needed to. coat rack was held on by three screws, when its in need of eight so it was hanging off when we woild out our coats on it. the room really should be cleaned better.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Morgan,We appreciate your feedback and apologize for any inconvenience you experienced. For future visits, please feel free to communicate any issues directly with our team to ensure a more enjoyable stay.

8/10 - 좋아요

Tyrone

2024년 2월에 1박 숙박함

8/10 - 좋아요

Megan

좋아요: 청결 상태, 직원 및 서비스
The stay was koo but ur front desk ladies was rude and talking sideways 0
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Megan,We apologize if any interactions did not meet your expectations and encourage guests to bring up any concerns directly with management for further review and improvement.

10/10 - 훌륭해요

Amanda

좋아요: 편의 시설/서비스
Perfect stay always
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hello Amanda,We are delighted to hear that you had a perfect stay with us! It's our goal to provide exceptional experiences for all our guests. Should you have any future stays planned with us, we look forward to welcoming you back again.

4/10 - 별로예요

Lori

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was filthy. Sheets had sand in them, wall had ketchup splatters. Bathroom shower didn’t heat up and shower curtain wouldn’t stay shut.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Lori, We appreciate you taking the time to share your feedback with us. Your comments have been documented and will be shared with our housekeeping and maintenance teams for further review and improvement. Our goal is to provide a comfortable stay for all our guests, and we apologize for any inconvenience you experienced during your visit. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Sandra

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We checked right out and did not stay. went somewhere else. Smelled as soon as you walked in dirty. Door safety latch was gone and looked like door had been kicked in. Carpets dirty looked like they hadn't been vacuumed. Did not feel safe as soon as we walked in. Garbage on outside as well.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Sandra, We apologize for your experience at our hotel. We appreciate your feedback and will address the concerns you've raised for the improvement of our services. Please feel free to contact our management team directly to discuss your experience further. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Tahis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cold water to take a shower
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Hello Tahis,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We recommend reaching out to our management to discuss your experience further. We appreciate your feedback and will use it to improve our services.

4/10 - 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
even though the website said breakfast, there was no breakfast. The sign " breakfast" on the wall was covered with a paper.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Thomas,Thank you for bringing this to our attention. We appreciate your feedback on the breakfast issue during your stay. We apologize for any inconvenience caused and have notified the relevant team to ensure accurate information is provided to our guests going forward.

2/10 - 너무 별로예요

Kristin

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Kristin,We're sorry to hear that your experience at our hotel was not up to your expectations. We value our guests' feedback and would appreciate it if you could reach out to us directly so we can address any concerns you may have had during your stay. We strive to create a pleasant and comfortable environment for all our guests and hope to have the opportunity to make it right for you.

2/10 - 너무 별로예요

Bryan 님, Mesa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had run hot water alot time get warm No heat in room
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Bryan, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the hot water and heating in your room. We appreciate you bringing these issues to our attention and will use your comments to improve our services. Please feel free to contact our management team for further assistance.

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I made this reservation for a woman who was stranded in Omaha. She needed a place to stay for the night. She arrived but the hotel would not honor the reservation due to her not having an ID. I contacted Expedia, and the rep contacted the woman and the hotel to clear for her to stay. The rep told me that the woman was cleared to stay. After the live chat was terminated, I got a text from the woman that the front desk still would not honor the reservation. Expedia did their part. This hotel failed--especially terrible when temps are in the 20s.
답변 제공: Manager 님, 2023년 11월 30일
Hello Timothy, We apologize for any inconvenience this may have caused. We understand the importance of providing a comfortable stay, however, our policy requires a valid ID for check-in. We are sorry for any miscommunication that may have occurred during the process. We appreciate your feedback and will address this with our team to ensure a smoother experience in the future.

4/10 - 별로예요

Bryan

2023년 11월에 6박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Bryan,We're sorry to hear that your recent stay with us did not meet your expectations. We would appreciate it if you could kindly reach out to us directly to provide any specific feedback regarding your experience. We value your input and would like the opportunity to address any concerns you may have had.

6/10 - 괜찮아요

Lindsay

좋아요: 직원 및 서비스
It was ok for the price.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Lindsay,Thank you for your feedback. We appreciate your understanding of our competitive pricing. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Chuol

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Chuol,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience during your time with us. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.

4/10 - 별로예요

Debra

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Debra,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that overall you had a positive experience. We take note of your observations and will share them with our team for improvement. We value your opinion and hope to have another opportunity to serve you in the future.

2/10 - 너무 별로예요

Danielle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Danielle, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

2/10 - 너무 별로예요

Charles

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Charles, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 - 좋아요

Daniel

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 1일
Hello Daniel,Thank you for staying with us. We appreciate your positive review and are glad to hear that you enjoyed your time at our hotel. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great experience.

4/10 - 별로예요

Carla

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Carla,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 - 별로예요

Robert

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointing place, several smoke alarms on the 3rd floor kept beeping all night due to low battery. At 2:00am this woke me and I had to remove it to get it to stop beeping. The people at the front desk were not friendly. No breakfast of any kind here. I would never stay here again.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Robert, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the smoke alarm issue. We suggest reaching out to our management team directly to address this matter further. We regret to hear that our front desk staff did not meet your expectations and we will be sure to address this internally. While we do not offer breakfast, there are plenty of nearby dining options to explore. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Jody

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If I could give this Super 8 worse then a zero I would. I wouldnt wish this place on my worst enemy. They adverise continental breakfast and they dont do it anymore. Our room heavily smelt like smoke but they said they didnt smell anything, there was no hot water in the whole building, no covers on the light outlets, one of the beds had an extreme divet down the middle of it. We requested to switch rooms after the 1st night because we had already paid for a 2nd night but they refused our request even after showing them the room. Finally, after telling them we would rather lose the money for the night and go somewhere else they told us they would switch our room. But the room they gave us only had one bed when we had 2 beds initially. I asked to get a refund but they refused. We stayed in the new room but we still had no hot water the 2nd night. This place needs to be reported for a health inspection.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Hello Jody, Thank you for taking the time to share your feedback. We apologize for any inconveniences you experienced during your stay. Our hotel no longer offers a continental breakfast, and we apologize for any confusion caused by outdated information. Regarding the smell of smoke, our team has thoroughly inspected the room and we were unable to detect any odor. We sincerely apologize for the lack of hot water during your stay and any inconvenience this may have caused. We appreciate your patience and understanding. It is unfortunate to hear about the issues you encountered with the bed and room change. However, as we strive to accommodate all guest requests, we regret that we could not fulfill your request for a refund. We take the health and safety of our guests seriously and will address your concerns with our team. Thank you for bringing this to our attention.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Alan,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

2/10 - 너무 별로예요

Carly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If I could give zero stars, I would. There were stains on the bed and hairs in the bathroom. The wifi password provided did not work. There were no facial tissues in the room and when I inquired at the desk, I was handed a stack of napkins. No breakfast, but "24-hour juice and coffee"... the juice dispenser was empty and only dispensed water. My partner and I were not feeling well, so we put the Do Not Disturb sign on the door (in the lock slot as instructed); despite this, housekeeping banged on the door and tried to enter. I yelled out "Do not disturb, please!" from the floor of the bathroom and they still wanted to enter to talk to me. Because of our illness, we first wanted to extend one more day (for $50), but ended up merely checking out 2 hours late. I was told the late check-out fee was also $50, the entire cost of another night's stay. Avoid at ALL COSTS!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Carly, Thank you for bringing these concerns to our attention. We apologize for the issues you experienced during your stay. Your feedback is valuable to us and we will address your concerns with our team to ensure improvements are made.

4/10 - 별로예요

Paul

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you just want a cheap hotel, this is it. The front desk person was unfriendly, they gave us a smoking room so we had to move, the shower in the bathroom had been so poorly “fixed” that we wouldn’t use it, there was no holder for the toilet paper and no ice buckets. Sadly, it could have been a decent place with some updates and TLC and a welcoming face at the front desk.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Paul, We apologize for the inconveniences faced during your stay. We appreciate your feedback and will address the issues raised to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 - 훌륭해요

tammy

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to where I was needing to go and the property was clean to walk my dog.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello tammy,We're thrilled to hear that our convenient location and clean property suited your needs! We hope to welcome you and your furry friend back again soon.

4/10 - 별로예요

Dori

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very Disappointed
My visit started out o.k., but went downhill from there. When I returned from my evening activity, around 10 p.m., I discovered that I had NO HOT WATER! None in the morning either. I had hoped to grab a roll or muffin at the breakfast site and only coffee and juice were available and a vending machine with pop and snacks, etc. I must say that the walls in the entire room and bathroom looked to be sprayed on and around various fixtures, there was crumbling. The one chair in the room was ready for the junk heap. Only one hanger for clothes. The pillows on the bed were obviously old and very bumpy. I need to say that I am not generally a complaining person, but the lack of hot water was inexcusable. I did not call the desk, due to the late hour, and hoped it would be better in the morning. Also, no clock radio, either. Advertising that a continental breakfast would be available and was NOT, is just plain wrong! My room was $70 (total) which is what attracted me and I just needed a place to sleep mostly. But at $70, a breakfast of some sort should have been available. Of course, the hot water issue is a major issue. The tub had no hot water either. Glad I didn't need to take a shower1 Needless to say, I won't return again.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Dori ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Centrally located no frills, nice bed and continental breakfast
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hi Cindy,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

4/10 - 별로예요

Naomi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not very impressed
It wasn’t clean and apparently the base of one bed was for a larger box springs because it has the braces sticking out in three places on each side, perfect level to catch shins, which I did. The door knob on the bathroom door was extremely loose and it looked like the outlet in there had been spackled over.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Naomi,We apologize for the inconvenience caused during your stay. Please rest assured that cleanliness and maintenance are our top priorities. We appreciate your feedback and will address these issues promptly.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirtiest place i ever stayed
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Michael,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 - 괜찮아요

Derek

좋아요: 직원 및 서비스
별로예요: 청결 상태
Dirty room.
The room was dirty. Stains on the walls, dirty sheets, fairly modern room but not clean.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Derek,We apologize for the inconvenience caused by the cleanliness issues you experienced during your stay. Please rest assured that we take these matters seriously, and we will address them with our housekeeping team to ensure a higher standard of cleanliness in the future.

2/10 - 너무 별로예요

Alli

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty and had a mildew smell. Hot water wouldn’t worked. When you would try to call the front desk they just hung up on you. When you go down to the front desk they just walk away. We left and stayed somewhere else.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Alli ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 - 너무 별로예요

Herdis

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
It took 45 minutes and 4 key cards before I could get into my room, The key card did not work on outside doors. The TV did not work and they have no creamer for morning coffee.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Herdis,We appreciate the comments, especially with regards to your opinion of our room and also our tv. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Jacqueline

단체 여행
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Jacqueline,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
People were crawling in and out if first floor windows, alcohol bottles laying around in the mornings, all the exterior doors were propoed open throughout the night. And they charged me again after they said they didnt
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Robert ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Kayla

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Loud banging all night, not sure what it was but it kept my boyfriend and I up all night.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Kayla ,Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

6/10 - 괜찮아요

William

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was a cheap place to stay near other hotels. The property is old and run down. The rooms were musty and smelled of cigarette smoke. Everything needs to be updated, including the bed covers, carpet, bathroom fan, shower head, pillows, furniture. The sheets and towels were clean at least. I hope the owners can gradually modernize the rooms, break room, lobby, etc.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello William,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 - 괜찮아요

Herdis

좋아요: 직원 및 서비스
별로예요: 청결 상태
Service was excellent. It was very quiet. I didn't hear noise from any of the rooms next to mine. They provided juice and coffee. There was no creamer for the coffee.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Herdis ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 - 너무 별로예요

Laura

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible service. My room was disgusting when I entered. I left within 20 minutes of arriving because there was trash on the floor, in the bathroom, hair on the bathroom floor and toilet, and the toilet was not cleaned. The fridge was leaking and my sheets were dirty and on backwards. The hotel refused a refund.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Laura ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 - 훌륭해요

Christ

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Christ,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Marcy

연인과의 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not as advertised at all. No lock on the door. We didn't get the type of room we booked. No breakfast as advertised.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Marcy ,Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

2/10 - 너무 별로예요

Marcella

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom was not clean, the room smelled like smoke, and the sheets were stained. We let the hotel know within 20 minutes of checking in and we were told we would get a refund. We ended up staying elsewhere. The desk clerk was very responsive and respectful.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Marcella ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 - 훌륭해요

Eddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Eddie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.