Dear Wonok,Thank you for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We're thrilled to hear you enjoyed the beautiful villa, great service, delicious breakfast, and stunning beach and sunset views. We're also glad to hear you found our massage to be excellent.We understand your disappointment with the lukewarm water outside. We strive to provide our guests with the best possible experience, and we'll certainly look into improving the water temperature at our outdoor showers and pools.We appreciate your feedback and will use it to guide our efforts in providing a more enjoyable stay for all our guests.We hope you had a wonderful and relaxing time overall, and we invite you to return soon to experience the improved water temperature and other enhancements.Sincerely,The Shells Resort & Spa Phu Quoc Team

Xin chào GunChong,We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc.Warm regards,Hai TranVice General Manager

친애하는 잉규,The Shells Phu Quoc Resort Management Board를 대표하여 가족 휴가를 위해 The Shells Resort를 선택해 주셔서 감사합니다.시간을 내어 Expedia에서 별 4개를 평가하고 The Shells Resort의 서비스 품질에 대해 매우 상세한 공유와 진심 어린 의견을 보내주셔서 매우 영광이고 기쁘게 생각합니다. 고객이 향후 더쉘스 리조트를 휴양지로 선택하실 때 편안하고 기억에 남는 체류를 제공할 수 있도록 품질과 시설을 더욱 개선합니다.다시 한 번 감사드리며 귀하와 귀하의 가족에게 행운을 빕니다. 우리의 가장 큰 소원은 가까운 시일 내에 귀하와 귀하의 가족이 The Shells로 돌아오는 것을 환영하는 것입니다!친애하는.Ha Nguyen Kim Thu (Ms.) & The Shells 팀.

친애하는 Mr. DONG HYUK ,Shells Phu Quoc Resort에서의 숙박에 대한 귀하의 의견에 진심으로 감사드립니다.우리의 위치는 평화롭고 편안한 휴가를 원하는 사람에게 완벽합니다. 투숙객은 그랜드 풀에 몸을 담그거나 전용 해변을 통해 바다에서 다이빙을 하거나 무료 카약, 상쾌한 칵테일과 같은 활동에 참여하거나 Flow Restaurant에서 낭만적인 저녁 식사에 참여할 수 있습니다.귀하의 10* 피드백에 감사드립니다. 긍정적인 피드백을 받는 것은 항상 기쁩니다. 귀하의 의견을 우리 팀과 공유하겠습니다. 이 피드백은 서비스 품질을 지속적으로 개선하기 위해 노력하는 모든 직원에게 격려가 될 것이라고 확신합니다.경험을 공유해 주셔서 다시 한 번 감사드리며, 다음 방문이 이전 방문처럼 즐거우시기를 바랍니다.감사합니다,Ha Nguyen Kim Thu (FOM) & 관리팀!.

Dear YOUNGJE , We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail buy 1 get 1 every day (15h00 - 17h00) or take part in a romantic dinner at Flow Restaurant. Thanks your 4* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ha Nguyen Kim Thu (FOM) &The Management Team!

친애하는 도현, 귀하의 멋진 리뷰에 진심으로 감사드립니다. 그것은 당신이 우리와 함께 즐거운 시간을 보냈다는 것을 알려줍니다. 우리의 위치는 평화롭고 편안한 휴가를 원하는 누구에게나 완벽합니다. 손님은 그랜드 수영장에 몸을 담그고, 전용 해변을 통해 바다에서 다이빙하고, 무료 카약과 같은 활동에 참여하고, 해피 아워와 함께 긴장을 풀 수 있습니다(맥주 및 칵테일 1+1) 15h - 17h 또는 Flow 레스토랑에서 낭만적인 저녁 식사에 참여하십시오. 리조트의 열대 조경 디자인, 시설과 장식을 갖춘 넓고 편안한 객실을 마음에 들어해주셔서 매우 기쁩니다. 우리 리조트는 6년 동안 운영되었으며 시설의 품질 기준을 충족하도록 유지할 계획입니다. 문제를 제기해주셔서 감사합니다. 탁월한 서비스 품질을 제공하는 것이 우리의 최고의 목표입니다. 귀하의 좋은 의견은 모든 직원이 매일 서비스 품질을 계속 개선할 수 있도록 동기를 부여합니다. 최선을 다하시길 바라며 가까운 시일 내에 다시 뵙기를 바랍니다. 감사합니다. Ha Nguyen Kim Thu(FOM) & The Shells 팀!

Dear Geunchang, We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail buy 1 get 1 every day (15h00 - 17h00) or take part in a romantic dinner at Flow Restaurant. Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ha Nguyen Kim Thu (FOM) &The Management Team!

친애하는 Jy씨,Shells Phu Quoc Resort에서의 숙박에 대한 귀하의 의견에 진심으로 감사드립니다.우리의 위치는 평화롭고 편안한 휴가를 원하는 사람에게 완벽합니다. 투숙객은 그랜드 풀에 몸을 담그고, 전용 해변을 통해 바다에서 다이빙을 하고, 무료 카약과 같은 활동에 참여하고, 해피 아워 상쾌한 칵테일로 긴장을 풀고, Flow 레스토랑에서 낭만적인 저녁 식사에 참여할 수 있습니다.귀하의 5* 피드백에 감사드립니다. 긍정적인 피드백을 받게 되어 항상 기쁩니다. 귀하의 의견을 우리 팀과 공유하겠습니다. 이 피드백은 서비스 품질을 지속적으로 개선하기 위해 노력하는 모든 직원에게 격려가 될 것이라고 확신합니다.경험을 공유해 주셔서 다시 한 번 감사드리며, 다음 방문이 이전 방문처럼 즐거우시기를 바랍니다.감사합니다,Ha Nguyen Kim Thu (FOM) & 관리팀!.

Dear sir/madam. Thank you very much for your 10 star ranking. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear Howard. Thank you very much for your 10 star ranking. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear 제이미 Thank you very much for your wonderfully review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. We are happy to know that you highly appreciate to our swimming pools and resort design. Especially, you would like to come back with us, please be sure that you nice comments will motivate all our staffs to keep on improving the quality of service everyday. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear Seungyeun. Thank you very much for your wonderfully review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear ahrom. Thank you very much for your wonderfully review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear JUNG AH On behalf of The Shells Phu Quoc Resort's Teams, please receive our warmest welcome to The Shells Resort. It is a great pleasure to have you staying with us at this special vacation. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, with our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. We happy that you high appreciate out room design. Service from the Heart which is the core of our Service Culture is provided to all Guests every day by the dedicated team, We wish your stay with us will be a most memorable holiday. Thank you again for staying at The Shells Resort I look forward to having you back soon. Best Regards, The Management

Dear sir/ madam Thank you very much for your wonderfully detailed and clearly review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since, please be sure that you nice comments will motivate all our staffs to keep on improving the quality of service everyday. We wish you all the bests and hope to welcome you again in the near future. Best Regard, The Management Team

Dear Sang Bong, Thank you for your unique comments following your recent experience at The Shells Resort. We truly appreciate your show of support and thank you for rating us so highly. We definitely look forward to welcoming you back in the future. Warmest wishes from us all, Management Team.

Dear JIHYUN, Warmest greeting from The Shells Resort and Spa Phu Quoc! It would be very much appreciated for your support the Shells Resort, and your short comment is rewarding to read that, and your great comment would be shared to all of our staffs for the purpose of inspiring them to continuously strive hard in achieving excellence. Once again, thank you very much for your support, and we do look forward to welcoming you to The Shells Resort in the future. Best Regards,

Dear KWANG HO Thank you very much for your wonderfully detailed review. I am glad that you and your family had such a pleasant time staying with us. Indeed, our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in two grand pools Or dive in the ocean through our private beach access, join in our activities such as kayak, unwind in the Flow restaurant with a nice refreshing cocktail free in 45 minutes (18h15 - 19h). we do hope to welcome you back again in the future. Best Regards,

Thank you very much for your wonderfully detailed review. I am glad that you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our swimming pool Or dive in the ocean through our private beach access, join in our free activities such as Kayak service, unwind in the Flow restaurant with a nice refreshing cocktail free in 45 minutes (18h15 - 19h). It is pleasing to further read that you highly appreciated the food in our restaurant, the resort caters to a wide demographic mix of guests, and really focus on delivering memorable moments every day to the resort guests. As you may know, our resort located in the tropical island, that mean the island still keep the natural environment, Our pest control department handled follow the schedule, and now Phu Quoc is in the rainy season, causing us sometime out of control, hope you understand. It was our pleasure to be of service to you and we do hope to welcome you back again in the future. With very best regards,

Dear junggyun Thank you for your 5-star review of your recent stay at The Shells Resort & Spa. I am delighted to see that you had such a fabulous stay with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in two grand pools Or dive in the ocean through our private beach access, join in our activities such as kayak, unwind in the Flow restaurant with a nice refreshing cocktail free in 45 minutes (18h15 - 19h) As you know, we have 02 grand pools with bar located in the main building and villa, now Phu Quoc is in the rainy season, made us not be able to serve on some days, however our restaurant serves 24h to welcome you, we apologize for some information not reach to you right way. hope you understand. Many thanks again for your positive comments and we already look forward to welcoming you back again soon. With best regards,

Dear sir/ madam, Warmest greeting from The Shells Resort and Spa Phu Quoc! It would be very much appreciated for your support the Shells Resort, and your short comment is rewarding to read that, and your great comment would be shared to all of our staffs for the purpose of inspiring them to continuously strive hard in achieving excellence. Once again, thank you very much for your support, and we do look forward to welcoming you to The Shells Resort in the future. Best Regards,

Dear sir/ madam, Thank you very much for your kind continuous support to The Shells Resort and Spa, and for sharing with us your valuable feedback on this. We are absolutely delighted to read that you had great stay with us all times, and especially your stay is satisfied . We will pass your kind words to our team to keep up the good work. It is always encouraging for us to learn that our guests are happy as it is what we strive for every day. We welcome all Guest on the world with our services, include Chinese, hope you understand Once again, thank you very much for your support and look forward to welcoming you with utmost attention at all time. Best regards

Dear CHAN, We would like to extend our deep appreciation for sharing your experience during your recent stay at The Shells resort. We are more than pleased to learn that your experience meet your expectation. It is with very much pleasure to hear that your stay “so great and Satisfied", we highly appreciate your nice words on our services. The team will be inspired to continuously to provide excellent service to our esteemed guests. Thank you for staying with us and we look forward to welcoming you back in our resort very soon. Best regards

Dear alice, We would like to thank you very much indeed for your support The Shells Resort & Spa, to taking the time to share your valuable feedback. We are very delighted to receive your positive comments that you enjoyed stay with us and satisfied, . It is rewarding to read that, and your great comment would be shared to all of our staffs. May you want to share some complimentary activities like the free cocktails party which started from 18:15 - 19:00. Once again, thank you very much for your support us every year, and do look forward to welcoming you back to our resort in the near future with utmost attention at all time. Best regards,

Dear hye sun On behalf of the The Shells Resort team, I would like to thank you for your most positive comments about your recent journey with us and it was a pleasure to read that you have had a memorable experience. We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island. Best Regards,

Dear Sir/madam We would like to thank you for your choosing The Shells Resort for your vacation in Phu Quoc island, It was our great pleasure to be of service to you. We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island. Best regards,

Dear 최종석. We thank you for taking the time and share your wonderful experience with us. It is a pleasure to read your review and thank you for your recommended, I am sure it will inspire other travelers to visit us very soon. I am delighted to know that you highly appreciated the clean facilities and our resort is great to relax. You may have missed to enjoy our seafood BBQ, from Tues-Sat in the afternoon which starts with free cocktail, im sure this party will made you more interest. We wish you and yours all the best and hope to welcome you again at The Shells Resort & Spa on you next vacation to this beautiful island. Best regards,

Dear Dk On behalf of the The Shells Resort team, I would like to thank you for your choosing The Shells Resort for your vacation in Phu Quoc island, It was our great pleasure to be of service to you. While I am glad to learn that you have had an enjoyable and comfortable stay with us. including the good points such as the friendly staff and The rooms are very spacious. To create a beautiful experience filled with good memories for all our guests, at the main restaurant we serve the freshest seafood BBQ in the evening From Tues - Sat, which started with free cocktails for all in-house guests, the our door activities as KAYAK service on beach (depend the weather), indoor activities as sauna & steam bath will be provided free to all in house guest Thanks again for sharing all your comments and welcome back to The Shell resort Best regards,

Dear minu Thank you for your constructive feedback regarding your recent experience. It is a pleasure to read your review and I am sure it will inspire other travelers to visit us very soon. I have shared you feedback with the entire team and it definitely is the most valuable motivation with them. We are all looking forward to welcoming you back for another fabulous stay with us Best regards,

Thank you for your constructive review. We have shared your review to all staffs to let them know that what have done and what haven’t so that we all keep improving to bring our hospitality to the guests. Thank you again for sharing us, our improvement would not be completed without constructive sharing like yours. The Shells Resort & Spa Phu Quoc is looking forward to welcoming you again with the better service in the not distance future.

Dear Changmin, Thank you for sharing us your rating as well as your enjoyable experience. We hope to welcome you again in the not distance future. Ms. Nu – eCommerce & Reservation Manager.

Thank you for sharing us your rating as well as your enjoyable experience. We hope to welcome you again in the not distance future. Ms. Nu – eCommerce & Reservation Manager.

Dear Kim Youn Bin, Thank you for sharing us your recent experience. We are sorry that you did not enjoy your stay truly because of the Hemidactylus Frenatus (not rat). You know this is out of control to remove that kind of Frenatus out of Asia. But we also taking care about the cleanliness to make sure our environment is clean to serve our customers. Thank you again for sharing us, our improvement would not be completed without constructive sharing like yours. Ms. Nu – eCommerce & Reservation Manager.

Thank you for your positive review. We are improving day by day to reach out our customer expectation, your positive review is the motivation for us to keep trying and achieve our goals. We all at The Shells Resort & Spa Phu Quoc wish to see you again soon.

Thank you for sharing us your rating as well as your enjoyable experience. We hope to welcome you again in the not distance future. Ms. Nu – eCommerce & Reservation Manager.

Thank you for your constructive review. We are improving day by day to reach out our customer expectation. Our improvement would not be completed without constructive sharing like yours. The Shells Resort & Spa Phu Quoc is looking forward to welcoming you again with the better service in the not distance future. Ms. Nu – eCommerce & Reservation Manager.