스튜디오, 더블침대 2개, 금연 | 책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 로스앤젤레스 온타리오 에어포트 여행 후기

2.5 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 1007개 이용 후기 중 234개" "
평점 8 - 좋아요. 1007개 이용 후기 중 160개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 165개" "
평점 4 - 별로예요. 1007개 이용 후기 중 168개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 280개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

6/10 - 괜찮아요

양은경 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
괜찮아요
친절하고편안했지만 관리가미흡했다
2017년 12월에 1박 숙박함
답변 제공: Manager 님, 2017년 12월 5일
Yang, thank you for evaluating your visit to our hotel. Although you liked our courteous service, we apologize for not providing you with an exceptional stay. Your feedback with regard to the condition of our property will be discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management

6/10 - 괜찮아요

Marilyn

좋아요: 직원 및 서비스
Smelled like cigarettes inside.
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Marilyn, We apologize for any inconvenience caused by the odor during your stay. Our hotel enforces a strict non-smoking policy in designated areas, and we regret if this was not adhered to. We will share your comments with the housekeeping teams to ensure thorough cleaning. Your comfort is important to us, and we will address this issue promptly. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

4/10 - 별로예요

Macario

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jesus

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is horrible. Trash everywhere. I had roaches in my room plus the tub was clogged. Outside the trash cans were overspilling with trash. People smoking in the hallways and I found out people actually live there. Pictures on the website is nothing but false advertisement. Never again
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 22일
Dear Jesus, Thank you for being our guest and sharing your feedback. Your concerns regarding cleanliness, maintenance issues, and the overall atmosphere of the property are genuinely troubling, and we extend our sincerest apologies for the inconvenience you encountered. Please know that we take these matters seriously, and immediate steps will be taken to address the issues you've highlighted, including enhancing our cleaning and maintenance protocols and addressing any ongoing concerns with long-term guests. We understand the importance of transparency and accuracy in our marketing materials and will work diligently to ensure they reflect the actual experience our guests can expect. We invite you to give us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

2/10 - 너무 별로예요

Cortney

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If i could give this hotel zero stars I would. Roaches, rotted tub trim, dirty, stains on walls, and the shower curtains, absolutely disgusting.
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 13일
Dear Cortney, We sincerely apologize for any disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

10/10 - 훌륭해요

Cheri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 6일
Dear Cheri, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words are shared with the entire staff. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon to Extended Stay America.Sincerely,Hotel Management

10/10 - 훌륭해요

Lewis

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Deanna

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty blood on the curtains floors were dirty bathroom door was filthy cigarette burns on the sink in the bathroom no complimentary breakfast no shuttle bus to the concert very disappointed in that hotel filthy I slept with my tennis shoes on that's how dirty it was I deserve my money back stay there for 2 days we were supposed to have complimentary breakfast but there was nothing no juice no cereal no waffles no eggs there was muffin and if you're lucky you got a little tiny cup of coffee that's it I will not recommend this to anybody very disappointed I work hard for my money I expect to have a clean room and complimentary breakfast I would like a refund of my money
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 25일
Dear Deanna, Thank you for choosing us and for sharing your comments. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ryan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not turned over. We had to make our own bed. It was disgusting.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Ryan, Thank you for choosing our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jevin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When i arrived after booking days in advance they had over booked and would not provide me wirh a room And i my credit card was still charged even tho i was denied a room that i booked
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 22일
Dear Jevin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

2/10 - 너무 별로예요

George

별로예요: 청결 상태, 직원 및 서비스
Booked 2 months ahead and had no room. Went to a diff hotel
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear George, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ricardo

연인과의 여행
Room smelled like urine had no iron no remote control for the television had no trash cans also has cockroaches The hallway also stuck
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 18일
Dear Ricardo, Thank you for sharing your experience at our hotel. We sincerely value your review and apologize for the oversight by our housekeeping team during your recent visit. We also provide all these amenities you have mentioned at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you once more for taking the time to review. We look forward to welcoming you back again. Sincerely,Hotel Management

10/10 - 훌륭해요

Georgia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 11일
Dear Georgia, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hforel Management

4/10 - 별로예요

Candice

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was good and the bed was pretty comfortable. However, the cleanliness of the room was bad, hair in the shower and bed. Weird smell near the bed. The heater/air conditioning was loud. I could hear noises in the hallway and outside all night. The front desk person entered my room with a key while i was in the room, but i had the slide lock on. She said she heard my window was open? But just walked away quickly. The "breakfast" was coffee and packaged muffins. Overall very poor!
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
Dear Candice, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. We sincerely regret the disturbance caused by one of our associates, which made you uncomfortable. If we had been made aware of this issue during your time with us, we would have been more than happy to address the situation and provide the necessary assistance promptly. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. On the other side, it is nice knowing you were pleased with the price paid and enjoyed the comforts of the bed. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good property.

2/10 - 너무 별로예요

Jennie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You don’t even get service that way a hotel. You have to turn in your towels to get fresh towels. in and the hallways smell like sewer cause of the trash room areas.
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
Dear Jennie, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Also, we request you reach out to us directly for assistance of any nature. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

2/10 - 너무 별로예요

Gabi

출장 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
Dirty
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Dear Gabi, Thank you for your feedback. We apologize for any cleanliness concerns you encountered during your stay. We take your comments seriously and will share this with our housekeeping team to ensure that it does not happen again. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jesse

출장 여행, 가족 여행
별로예요: 편의 시설/서비스
Dirty bed sheets, horrible smell through out the hallway and room.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 15일
Dear Jesse, We sincerely apologize for the unpleasant experience you had during your recent stay. Your feedback regarding the dirty bed sheets and unpleasant smell is deeply concerning, and we want to assure you that this does not align with our standards. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure such inconvenience does not occur again. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve. Sincerely,Hotel Management

2/10 - 너무 별로예요

Joseph D

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Karla

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Maximo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To start, towels and bed sheets seemed dirty. With hairs on them. Bathroom door had some nasty stuff that I don’t know what it was. Now, worse part of my staying there. I found roaches! Little ones and the adult ones! I wouldn’t recommend this hotel. Looks nice from outside but inside is just disgusting. Roaches???
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 6일
Dear Maximo, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

4/10 - 별로예요

Erica

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They ran out of toilet paper on our first day. Told us they’d let us know if they found any. They never did.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 30일
Dear Erica, We are sorry about the issue you encountered and deeply apologize for the inconvenience caused. Our team strives to ensure all facilities are in good working order for our guests, and we fell short in this instance. We have addressed the issue with our team and are taking steps to prevent such incidents. Our front desk team is always there to help you. We appreciate your understanding and hope you will give us another chance to provide you with the exceptional service and accommodations we strive to deliver to our guests. Thank you again for choosing our hotel, and we hope to have the opportunity to make things right on a future stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Wei Bin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is roaches in the room and the parking lots are full of garbage. The staff is great and helpful though.
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 19일
Dear Wei Bin, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience caused by the mentioned issues. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

2/10 - 너무 별로예요

Tianna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The tub, toilet, and room was dirty. Dirt and grime cleslry visible. No towels are available on hand except once.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 18일
Dear Tianna, Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as a home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Room was loud , smelled like marijuana and shower was dirty and sprayed water everywhere and I killed 2 roaches
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 18일
Dear Thomas, Thank you for being our guest and for taking the time to review your experience. We apologize for your allotted suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

4/10 - 별로예요

Raully 님, Bakersfield

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Noone was around to check in. Waited 10 minutes before being helped.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 16일
Dear Raully, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Thank you for bringing this to our attention; we will share your feedback with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you'll give us another chance to provide you with the hospitality you should have experienced during this visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Veronica

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roach Motel- see image
Before I could check in I smelled marijuana, Checked in went to my room started the shower FLOODED the bathroom & Kitchen. Asked for towels to clean up the flood front desk guy brought me a ball of half clean towels, since I was only staying for two nights, and I didn’t plan on actually being in the room I was OK not happy, but the hotel was doable. Once I exited the shower, I seen a bug crawling on the nightstand immediately killed. It made sure that there were no bedbugs in the room, and proceeded to get dressed, so that I can head out for the night when lo and behold I looked on the wall and there was a baby roach crawling of the wall I killed it packed my bags and left within 10 minutes at the front desk. The guy was extremely nice. I was telling him that I wanted to refund it because the hotel was roach infested. He told me to quiet down that he would fully refund me immediately but that he didn’t want me to make a fuss because the lobby was filled with people attempting to check in horrible place to stay roach infested stay away
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 16일
Dear Veronica, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for not meeting your expectations regarding the condition of our property. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

2/10 - 너무 별로예요

Karmel

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Honestly, I really disappointing place. I didn't expect much for the price with the pictures of the property must have been when it first opened. Scuff marks on doors everywhere, corroded sinks, grout broken all over the place. Smoke detector falling out of the wall. Just left there. Lots of these are easy fixes, but it seems like no one cares about the upkeep of the property. We'll never go back, if I can help it
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 11일
Dear Carmel, Thank you for sharing your experience, and we sincerely apologize for the disappointments you encountered. Your feedback is crucial, and we regret that our property did not meet your expectations. Please be assured that we are addressing the issues you've raised with our team to ensure improvements in our upkeep. We value your insights and would be honored to have another opportunity to provide you with a better stay. Your comfort is our priority, and we appreciate your understanding.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jeff

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pass on this place.
Pick the hotel due to its location to the Toyota Arena. Check-in went fine, but once we got to the room, it was not what we expected mold in the bathroom, toilet backed up on first flush, always were dirty. It appears that they allow pets, sleeping with barking dogs and rooms next to you was difficult People yelling at each other in the middle of the night. Would not stay here again there is a La Quinta close by that I will stay at next time. I travel for a concert at the Toyota Arena by the way the breakfast breakfast was couple, granola bars and instant oatmeal. Coffee service Was just a pot of coffee with no cream only sugar on both days that we were there when asked that the front counter they said they’ve been out of creamer for some period of time nobody seemed to care.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Jeff, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jesse

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The hallway leading to room has a bad smell, like cat urine/moldy/sour smell. Also smelled Marijuana coming from a room nearby. Our room 344 was not clean, trash was under the bed, including a cup. There was hair on the sink and on the back of the toilet, barely any toilet paper, had to request some from front desk. There was not any tissues or wash cloths either, had to request those at front desk as well. It was kinda noisy in the hallways. My wife saw cigarette ashes in the hallway as well. Overall, its not clean and doesnt smell great.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 8일
Dear Jesse, We appreciate you sharing your experience, and we sincerely apologize for the issues you encountered during your stay. Your feedback is crucial in helping us address these concerns and improve our services. We assure you that we take these matters seriously and will work diligently to rectify the cleanliness and odor issues you mentioned. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 - 너무 별로예요

Sharon

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had cockroaches, and the bed was bad . People walking in collecting linen strange maybe to wash unknown. Someone wanting a blanket downstairs and it wasn’t even folded. He said everything was inside a blanket strange.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 29일
Dear Sharon, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

4/10 - 별로예요

VALENCIA

좋아요: 직원 및 서비스
Unhappy
For a one night stay it was ok. However, hearing dogs and cats is something I’m not use to. Then there was the fact that I requested an accessible room and was put in the 3rd floor and not in an accessible room at all. I was very displeased the our accommodations.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 21일
Dear VALENCIA, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely, Hotel Management

4/10 - 별로예요

steve

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Felicia

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Lily

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it is an extended stay they should have basics like a coffee pot or coffee ,no ice machine ect ..
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 15일
Dear Lily, Thank you for sharing your feedback about your recent stay at our property. We strive to provide our guests with accurate information about our hotel and its amenities, and we apologize for any confusion we may have caused you. We keep our dishware at the front desk to maintain hygiene, but we are more than happy to bring it to your room upon request. We have shared your comments with our team to make the necessary improvements. We appreciate your patience and look forward to hosting you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Dominic

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
It smelled and was cockroaches so left in the middle of the night to another hotel
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 13일
Dear Dominic, We regret to hear about your experience, and we apologize for any inconvenience caused. Providing a comfortable and clean environment is crucial, and we take your feedback seriously. Our team will address this matter to ensure a better stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Phillip

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is dirty. I can smell Marijuana in the hallways
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 13일
Dear Phillip, We appreciate your feedback and apologize for any inconvenience you experienced. Maintaining a clean and welcoming environment is a top priority for us. We will address your concerns to ensure a more pleasant experience for future guests. We hope to have the opportunity to welcome you back and provide an improved stay.Sincerely,Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
部屋に当たり外れがありそう
オンタリオに来た際、キッチン付きが良いので宿泊します。私の部屋については特に問題なかったが、友人の部屋は清掃不行き届きや浴室の水など問題が多かったようで、当たり外れがありそうな印象。
2023년 10월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 10일
Dear Guest, Thank you for posting your comments about our hotel. Please accept our apologies if your friend's room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We are pleased that your room and the fully equipped kitchen we provide exceeded your expectations and made for a more memorable stay. We are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely, Hotel Management

2/10 - 너무 별로예요

ATSUSHI

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
サイドのランプは落ちたままだった。
床が汚すぎる。
バスルームの整備がで来ていない。
IHが使えなかった。
2023년 10월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 13일
Dear ATSUSHI, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

amberly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was easy check in and check out. Front desk was helpful and nice. I was missing toilet paper in my bathroom and i was to embarrassed to ask for some. but i had kleenex so that worked for me.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설
hotel seems nice in photos, but looks like they dont maintain the landscape very well....dog poop everywhere. also there is an overflowing dumpster that looks like it hasnt been emptied in weeks.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Dear Joseph, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We take cleanliness and maintenance seriously and will address the landscape and dumpster concerns to ensure a more pleasant environment for our guests in the future. Your comments are valuable, and we're committed to making improvements. We hope you'll consider staying with us again, and we'll strive to offer an even better experience. Thank you for your input.Sincerely,Hotel Management

2/10 - 너무 별로예요

todd edward

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk employee was rude, disrespectful and highly unprofessional
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 1일
Dear Todd Edward, Thank you for sharing your thoughts. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a walking distance to the Toyota Arena. Very convenient. Thanks!!!
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear Juan, Thank you for choosing us for your accommodation and sharing your feedback. We're thrilled you found Extended Stay America close and conveniently located near the Toyota Arena. We received compliments about the location being convenient to many shops and restaurants, and we are glad you found this suitable for your visits. Your positive feedback is greatly appreciated, and we hope you had an enjoyable stay. We look forward to welcoming you back in the future. Thank you for choosing us for your accommodation.Sincerely,Hotel Management

2/10 - 너무 별로예요

William

별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Sandra

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Good service, employees were friendly. It was decent.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 8일
Dear Sandra, Thank you for posting such kind comments about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing to stay with us. We hope to welcome you again soon.Sincerely,Hotel Management

4/10 - 별로예요

Ryan

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
1 star Hotel
Hotel was dirty. No. Smoking room had a strong smoke smell. Teenagers hanging around outside smoking weed. Hotel carpet dirty, room barely had water coming out. People living on the top floor.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 7일
Dear Ryan, Thank you for sharing a review of your stay. We apologize for any inconvenience you experienced during your stay. Our aim is to provide a clean and comfortable environment for all guests, and we take your feedback seriously. We appreciate you bringing these concerns to our attention, and we will use your comments to improve our services and maintain a pleasant atmosphere for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

4/10 - 별로예요

Jennifer

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Leticia

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Shanet

2023년 9월에 1박 숙박함