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스털링 우띠 페른 힐 여행 후기

4 out of 5
스털링 우띠 페른 힐
73, Kungah House Road, Fern Hill, Ooty, Tamil Nadu

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 66개 이용 후기 중 16개" "
평점 8 - 좋아요. 66개 이용 후기 중 21개" "
평점 6 - 괜찮아요. 66개 이용 후기 중 11개" "
평점 4 - 별로예요. 66개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 66개 이용 후기 중 7개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Himani

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice.
2024년 3월에 1박 숙박함
답변 제공: Sterling Ooty Fern Hill 님, 2024년 3월 22일
Dear Himani,We are truly sorry to hear about your experience with us. Your feedback is valuable to us, and we will address the issues you have raised with our team to ensure such situations do not occur in the future. Thank you for bringing this to our attention.Sincerely,The Sterling Holidays Team

10/10 - 훌륭해요

theja

Excellent Service
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Deepak

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD. Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price. I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Deepti

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching. Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money
2023년 4월에 2박 숙박함

4/10 - 별로예요

anwar

2022년 12월에 2박 숙박함

6/10 - 괜찮아요

Yagnesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene. Great location, superb views, excellent breakfast and dinner buffet.

4/10 - 별로예요

Hemanth

가족 여행
별로예요: 숙박 시설 상태 및 시설
Average stay experience
The choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either.
2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Aseem

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
A mixed bag of good, bad and ugly
The stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay.
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

srisurendrakumar

2022년 7월에 2박 숙박함

6/10 - 괜찮아요

Rohini

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Dinner buffet is too crowded. Delay in response of staff for anything.
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Kimfa

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

RONAK B

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best Hotels with Best scenic view. Lots of Indoor games along with Adventure sports within Hotel Campus. Manojit was very helpful and very humble. Our food request was well taken care and overall experience was excellent.
2022년 1월에 2박 숙박함

10/10 - 훌륭해요

Neha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very Nice Property
Proverty is very Nice and hospitality is very good
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Sampath

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely horrible horrible access routes to this hotel. Pick any other place.
2021년 10월에 2박 숙박함

2/10 - 너무 별로예요

Viveganandan

별로예요: 객실의 편안함
2021년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 1월에 3박 숙박함

10/10 - 훌륭해요

nilesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good location
2020년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
Access road to the property was horrible and similar was the parking situation. It took more than 45 minutes to get my car out. Room charges were exorbitant. The mattress was 'spring type' and hurt the back. Floor boards were squeaky. Staff was very helpful, especially the duty manager Mr. Arun. Food quality was great with a lot of variety.
2019년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not a good one, basic amenities were not provided like hand towels, washroom was flooding though corrected later, very slow service restaurant
2018년 12월에 4박 숙박함

4/10 - 별로예요

Gaurav

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
The stay was not comfortable at all. 1. The rooms given to us didn't had a tea kettle and the room service didn't delivery tea as they were short of staff. 2. Got the TV working after multiple complaints. 3. Request for room heater was fulfilled after full 24 hrs of request 4. And to make the things ever more terrible, the security guard opened the side door of the room and came into our room at 11pm without even knocking or informing us. Ridiculous.. and to top it all answer given was that they were just checking the door lock
2018년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
Peaceful and relaxed place . Great food and staff General cleanliness was poor. Rooms were not cleaned on time . Bathroom was moldy
2018년 12월에 2박 숙박함

8/10 - 좋아요

ARINDAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family visit
Great stay
2018년 11월에 2박 숙박함

6/10 - 괜찮아요

Davinder

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Crowded Ooty
Ooty town and the surrounding slopes (other than tea gardens) are littered with plastic and garbage. Nightmare traffic, poor road maintenance, and surging crowds - not what you expect at a getaway hill destination. Fern Hill resort was mixed - crowded, little noisy. The facility is clean, but needs better maintenance. The plumbing needs an upgrade, the TV didn't work, the window stays were broken. The espresso machine was not working for many days.

4/10 - 별로예요

Ken

별로예요: 숙박 시설 상태 및 시설
Disappointed.
Felt like a prison. 5km from town. No pool, nothing to they arranged a pickup but the taxi was no show which caused too much stress

6/10 - 괜찮아요

Praveen 님, Chennai, India

좋아요: 직원 및 서비스
별로예요: 청결 상태
Average Hotel Experience
A very average stay to sum it up. Property - A very nice property far removed from the bustle of the city. Just about the only plus I must say. Rooms - Rooms are of decent size with good views. But upon checking-in I was told that the Hotel does not provide any toiletries. When I requested for Soaps, Shampoos etc., I was told to use the Shower gel instead. They finally provided me with the items after a lot of haggling. Also, special mention is to be made regarding the soiled and dirty linen/towels that they provided even after repeated complaints. Dining & Restaurant - The quality of food is below par. The breakfast buffet is barely passable and there aren't a lot of options to go A la carte even at dinner time. The dishes are inconsistent. Stayed there for a week and I ordered mutton dishes(Indian) on most of the days and at times I was served a different dish on different days even though I ordered the exact same Mutton Masala. It was also amusing to be told by different waiters that mutton was unavailable on some occasions. They would somehow oblige to check with the chef after I inform them that I did have mutton the previous day. Then there are the live counters that have people apologizing that they would try to make a dosa when you ask for one. Wonder why inexperienced chefs are preparing food that they aren't comfortable with. Service was commendable though and a few of the waiters like Radhakrishnan, Ramesh provided excellent service.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would have been happy to give a 5 star!
An excellent property and I think it is one of the best locations in Ooty. Hotel staff are courteous. I would have been very happy to give a 5 start to this hotel. But, they need to improve in their house keeping and check the room appliances throughly before allotting it to the guest. The toilet flush went bad twice, the room heater stopped working on the first day. Yes, the staff attended to those complaints. But, on holiday, who would like to register complaints early in the morning that the flush stopped working, that too twice within a period of 4 days!? In spite of this, I liked the place very much, its location, serene beauty of wide valley that one can enjoy from the window also.

10/10 - 훌륭해요

Janani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Pavithra 님, Chennai

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Decent stay
We were in Ooty for three nights and four days. Wanted to stay at the Sterling close to race course, but booked Fern Hill by mistake. But there was not much to regret. In fact it worked out great. We were able to take the cabs (arranged by Sterling) to the city as well as stay away from the pollution of Ooty at night. This place is more suited for families with kids/small children. We went during christmas 2015 and the noise of the kids kept us awake for longer than we wanted. Definitely recommend for family with kids. Not recommended for business travelers (no wifi in the room and distance from the city); not recommended for couples without kids.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The shower mixer was really bad , either you get really hot water or really cold water . very bad ...

8/10 - 좋아요

Rakesh 님, Delhi

별로예요: 청결 상태
Not value for money
Cleanliness not upto mark

6/10 - 괜찮아요

Vishal 님, Bangalore

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Hell of a road to get to heaven
I thoroughly enjoyed the hotel but had a bad time reaching the hotel. Firstly it is hard to find the hotel then had a hard time getting to it through the worst roads in ooty. Finally when you reach the hotel, its like reaching heaven, broad roads, ample parking, lovely staff, beautiful rooms n view, good food n an overall lovely experience.

2/10 - 너무 별로예요

vamsi

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Highly overpriced. Bad value for Money
Heater doesn't work Hot Water Geyser doesn't work No adequate parking Approach road terrible Loud buzzing sound and cranking noise in all rooms Badly designed atrium which makes it extra noisy and most important - the marketing team called within 5 mins of checking in in order to see their holiday packages. DUDE who the hell wants to take marketing/sales calls when on vacation. clearly the team was more obsessed on selling their plans over my comfort in one word - this hotel is worth if they charge 2500 not 7500!!!

10/10 - 훌륭해요

Karthik 님, Chennai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Astonishing Experience.....
Its wordless. Rocking. My cheers to all the staffs especially housekeeping people such as Mary etc... I also would like to include Ms. Malini who gave an extraordinary service to us.

8/10 - 좋아요

Abhinav 님, Bangalore

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
pleasant hotel
Fernhill is a nice hotel, enjoyed my stay there. Couple of points: 1. NO lifts: there are no lifts in the hotel. If you specific requirements plan accordingly. 2. Breakfast in Fern restaurant is quite good, but keep an eye on your table. You may find somebody else sitting there, once you came back from buffet. 3. Staff is quite friendly and very helpful. Overall, I had a very pleasant stay there.

8/10 - 좋아요

Claes 님, Bangalore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great view from the terrace
The hotel is well situated, no more than 15 minutes drive to the Golf Course. The view is breathtaking and the floral arrangements are beatiful. We were well taken care of by the staff and we enjoyed a breakfast buffet with a good variety of dishes. The Junior Suite that we were provided was big, well equiped and clean.

4/10 - 별로예요

Kits 님, Chennai

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Fern Hill - a Night Mare
Among other Sterling properties - Fern hill stay is a night mare and i had a terrible experience. The property, Landscaping, Infrastructure are good but the main thing hospitality is missing. From the day of check in i had to fight for each and every item. The reception executives not even know the room they allocated are good to check in and the itenary shown in the website are not present in the room. You have call house keeping and they will say very politely that they will address your concern but they will never turn. There time to respond is minimum 3 hrs and to provide all the itenary as per my booking took 2 days for them. Even after i taken up with their head housekeeping and facility. I did repeated complaints on the poor service i got, but no body seems to be bothered. If you really feel hospitality and service is important. Then Fern hill is not the right fit. I will never visit again - same I mentioned clearly in my feedback form.

8/10 - 좋아요

farooq

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

Patricia 님, Albi

별로예요: 객실의 편안함
Un drôle d'hôtel.
J'ai beaucoup à dire ! J'habite en France, mais je suis anglophone, et c'est donc en anglais que je partage mes impressions. According to the information supplied by hotels.com, we had booked a room "donnant sur le jardin". However, on arrival we were informed that the hotel itself was full. We found ourselves in a little bungalow, set apart from the main hotel, and donnant sur…..un mur. We complained to the management, and were moved to another bungalow, even further from the main hotel. It had wonderful views, but it was damp and dirty. One night there was some sort of team-building event going on in the garden right outside our room - very loud music, and a great deal of shouting, that went on for hours. We had booked six days at the hotel, and were promised that on Day 4 we would be moved to the main hotel, to a room donnant sur le jardin. The promise was fulfilled, and we moved into a beautiful room, with wonderful views. However, due to the open-plan nature of the hotel, cooking smells from the kitchen filled the entire building, and drifted under our bedroom door. We love Indian cooking, but we don't want to smell it all day long. I had une intoxication alimentaire, and since using the bathroom involved going close to the door of the room, you may imagine the effect that the spicy smells had on me. Avec mon époux nous n'étions pas DU TOUT satisfaits de cet hôtel.

10/10 - 훌륭해요

TM 님, Delhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
It was a great experience. Hotel was very nice, helpful staff, good food, excellent services, helpful guy at the travel desk. Hotel location is very nice, facing the valley - lovely views overall. Neatly maintained property as well.

6/10 - 괜찮아요

vijayaraghavan K.S 님, Bangalore

좋아요: 청결 상태
Comfy beds
Overall the stay fernell ooty resort was memorable one

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing place to stay in ooty
It was the perfect place to stay in Ooty. The location, staff, food and all other things out there was wonderful. We just loved the place and made our vacation memorable.

8/10 - 좋아요

Abhi 님, Bangalore

별로예요: 직원 및 서비스
Good hotel, bad access
Hotel is reasonably good. Food is very good. Service is not that great. My checkin experience was bad. Room service is pretty bad. Garden , lawn and restaurant are good. Access road to the hotel is pathetic.

6/10 - 괜찮아요

Jitesh 님, Mumbai

Average Stay!
The place is under renovation. I was allocated a room on 2nd flr with an infant(10mnth). The building has no elevators. The food is just average however the price is not so. Rooms are decent. Good staff but service is a bit slow. Overall it can be avoided if you have alternates. At least till it is completely renovated. I visited the club Mahindra after staying here and it was a much better experience there.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great service!
Wonderful stay!the outdoor/indoor amenities are not ready yet!but the overall experience was pleasant and the staff were very friendly and efficient!

6/10 - 괜찮아요

MKS 님, Jaipur

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Too expensive and No View
On reaching we found that the room has no view and overlooks a courtyard. When I asked for a room with a view, the clerk (I'm not giving her name) very curtly (bordering on the rude) said that they never promised a view and flatly refused. The bell boy was helpful, but the other room was a duplex and would take an hour to be ready. We settled for the courtyard view. There was a big noisy group all over the restaurant at night and singing Karaoke at the loudest (some good singing and much off-key singing). Food took an hour to come. But the view from the restaurant in the morning and the reasonable Breakfast half made up for the cold reception, but I'd say, too expensive for what we got.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good option, Great scenic view warm hospitablity.
If u r looking 4a decent stay option....fern hill is the right choice.the rooms promises a beautiful view of the city.....the comfort level is great....the staff is warm and hospitable. The only negative is the proximity from the main city......around 8kms....but if u plan to drive down in ur own vehicle....,then shouldn't b an issue. To sum up it is the value 4 money deal.

10/10 - 훌륭해요

Utsav 님, Bangalore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend Gate away from Busy IT Life
Most pleasant stay I ever had in India. Could be compared to any of the famous abroad 3 Star Hotel Groups.

4/10 - 별로예요

anand 님, coimbatore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not as shown in the photo
The room was shown as Suite room in photo and booked as Junior suite, but actually it was different from the photo, just a double bedroom, there were other bigger rooms also but was only for timeshare owners