정원

싱클레어스 리트리트 오티 여행 후기

3.5 out of 5
싱클레어스 리트리트 오티
Gorishola Road, Ooty, Tamil Nadu

이용 후기

6.4
평점 10 - 훌륭해요. 74개 이용 후기 중 14개" "
평점 8 - 좋아요. 74개 이용 후기 중 22개" "
평점 6 - 괜찮아요. 74개 이용 후기 중 12개" "
평점 4 - 별로예요. 74개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 74개 이용 후기 중 12개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OMG..It was terrible experience in this hotel. They didnt have any good service at all. there wasnt refrigiater in each room.Never go this hotel again...

4/10 - 별로예요

Vandana

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in the room had prior guest’s trash and the bed and bathroom smelled terrible. The couch had blood stains. Gave my laundry to be cleaned and it came back stinking like urine. The food was also bad.
2024년 1월에 4박 숙박함
답변 제공: J Senthil Kumar (Operation Manager) 님, 2024년 2월 5일
Dear Ms Vandana,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement within the property. I take great pride in the service our hotel provides, and we are always looking for ways to improve these services, identify training opportunities, and provide an outstanding guest experience. Regards,J Senthil Kumar (Operation Manager)

8/10 - 좋아요

Ivan

2023년 1월에 3박 숙박함

2/10 - 너무 별로예요

Rajesh

아이를 동반한 가족 여행
좋아요: 청결 상태
I wanted to tell the cons. first 1.) Property is away from ooty town. You need ken vehicle 2.) You cant have outside food, you will be forced to eat hotel food, there are no any varieties and very pathetic taste and dishes. I will give 2/10 for food and its overpriced 3.) The road to this hotel from ootty is in pathetic condition 4.) Room service and e evrything closes by 10 so if you have party with friends and want something..no options as no outside food and no inside
답변 제공: Sinclairs 님, 2023년 1월 19일
Dear Sir,Thank you for taking the time to provide feedback with regards to your stay with us. As a valued guest, your feedback is important to us as we continue to strive to provide our guests the best possible experience. We regret we did not fully meet your expectations during your stay with us but we will take corrective measures to improve our service. We hope to welcome you back again in the near future. We also invite you to visit eight of our other hotels in India at Burdwan, Siliguri, Kalimpong, Darjeeling, Dooars, Gangtok, Yangang and Port Blair. The Sinclairs team at these locations will be delighted to serve you.

2/10 - 너무 별로예요

Arasu

2022년 5월에 2박 숙박함

4/10 - 별로예요

Laxman Dilip

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
View from the room is amazing , but the when we opened the washroom door there was a strange awful odor in the washroom, the in room dining menu sucks it’s barely any menu … the breakfast was good with so many options …. The staff were great in greeting , but the room lacks so many amenities, no iron , no hot water 24/7 , no fridge , on some occasions our room service was horrible we had to call like 3 times to enquire about the order ….. it’s barely a 3 star resort …..
2022년 4월에 4박 숙박함
답변 제공: Sinclairs 님, 2022년 6월 13일
Thank you for your review. The serene surroundings and the panoramic view of the Ooty town in the backdrop of the Blue Mountains is captivating. However, we are extremely saddened to learn of your dissatisfaction during your stay at Sinclairs Retreat Ooty. Please note, we encourage our guests to dine at the restaurant where we serve warm food. We will try and increase our offerings for the room service menu. Generally our guests are highly appreciative of our staff members - we have shared your feedback with the team and have counseled them to be courteous and attentive to the requirements of guests. We sincerely apologize for the inconvenience caused. Please be assured that guest satisfaction is our prime consideration. We look forward to welcoming you and your colleagues again to Sinclairs Ooty or to seven of our other properties at Siliguri, Darjeeling, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair. We would also like to introduce you to the latest addition in the Sinclairs chain - Sinclairs Yangang. Sinclairs Yangang is a lovely property located in South Sikkim. Yangang is a charming hill town, a two-hour drive from Gangtok and Kalimpong.

10/10 - 훌륭해요

SUNIL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, clean and luxurious interiors
Pleasant stay , we enjoyed. Most important highlight was friendliness of all the staff. Clean and luxurious room. Food is nice with little variety to offer.
View from our room at sinclair
2022년 4월에 3박 숙박함
답변 제공: Sinclairs 님, 2022년 6월 13일
Thank you for your kind review. We are happy to know that you enjoyed your stay with us. We encourage our housekeeping staff to go the extra mile to ensure guests have a luxurious stay at the hotel. Personalized service is one of the hallmarks of the Sinclairs group, and we are happy our team was able to deliver top-notch service. We are glad you liked the food at the hotel. Chef Shovan takes special care of the needs and preferences of each of our guests. We look forward to welcoming you again at Sinclairs Retreat Ooty or to seven of our other properties at Gangtok, Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We promise you of a wonderful experience.

6/10 - 괜찮아요

DAYANAND

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place not as stated
Hotels.com should not advertise this hotel. Services are very limited. Place is not 1.6 Km from Ooty center. It is nearly 7 KM. Maps does have the right direction. I think i should be refunded part of my cost. Would not recommend to friends.
2020년 3월에 1박 숙박함
답변 제공: Sinclairs 님, 2020년 3월 6일
Yes we are a little away from the main market but that’s the beauty of our property. Guests can relax and rejuvenate here away from the hustle and bustle of city life. There are two roads from which you can access the road and the road which passes through the Tea Factory is in good condition and cars ply on this road quite regularly. We are a reputed company and have over the years built a strong brand equity by providing quality accommodation and services to our guests; therefore we are surprised at your feedback. Your comments and feedback appears to be a motivated attempt to portray a wrong perception of our property!

2/10 - 너무 별로예요

Mohammed

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience
Not worth the money
2019년 12월에 2박 숙박함

6/10 - 괜찮아요

Jag 님, Canada

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The property looks very pretty and has a nice view of the city. sadly our stay was a bit disappointing as we had chosen this hotel due to it having a spa. they never advised in advance that the spa was closed for renovation. so we payed a much higher price for a hotel that had no spa or internet. the internet did not work during our entire stay. considering some of the phones did not get a signal at the property, that mean being out of touch and not being able to research places to see. so overall a disappointing stay. the only bright side is that the staff was very nice. in the future the hotel SHOULD list on it's website that it's spa is not working. honestly if we had been not as nice customers we would have had a fit over the false advertising.
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

Suyog

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Hotel at Beautiful place
The stay was excellent but few suggestions. They are lacking hair dryers in each room, they should have lights in cupboards. The kettles were not properly cleaned.
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is very good,staff specially Front Office,House keeping Bharat are really good
2019년 6월에 3박 숙박함
답변 제공: Team Sinclairs 님, 2019년 7월 11일
Thank you for your great comments. Our three-level landscaped garden with a majestic view of the Ooty town and the Blue Mountains is a unique attraction of the resort. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

2/10 - 너무 별로예요

MILIND

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sinclair's --- The Wort Ever Hotel in Ooty
The Worst Ever Stay in My Life... Its the Worst Hotel in the Entire Ooty I had been stayed in this hotel from 28.05.2019 to 30.05.2019. The Rooms are very dirty, washrooms are looks like pubic toilets. No cleanliness in the entire hotel, the entire hotel looks like a cost cutting museum. The Restaurant is the worst part of the hotel, F&B manager Mr. Andrew is arrogant & have no command on the daily upkeep & cleanliness of the hotel. Overall its the worst ever stay in my life. Dont book this Hotel .
2019년 5월에 2박 숙박함
답변 제공: Team Sinclairs 님, 2019년 7월 11일
We are saddened that you found shortcomings in our property which stands in contrast to the feedback we generally get from our guests. Your comments and feedback portrays a wrong perception of our property! While there may be some deficiencies, the way you have portrayed is seemingly incorrect as will be borne out by many reviews of guests who visited us recently. We have been continually investing in the property to enhance the quality of our facilities. Please be assured that guest satisfaction and superior services are our prime consideration. We strongly urge you to visit us again – we assure you that you will return with happy memories.

8/10 - 좋아요

NT

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Great location. Bathtub had no shower curtain. Breakfast was great. Property manager was responsive to our requests.
2019년 5월에 2박 숙박함
답변 제공: Team Sinclairs 님, 2019년 7월 11일
Thank you for your review. Our greatest USP is the wonderful location and green and serene surroundings. We have noted your suggestions regarding shower curtains. We are also thankful to you for your appreciation of our team members. We look forward to welcoming you again at Sinclairs Retreat Ooty. We also invite you to visit our six other properties at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. The Sinclairs team will ensure that you will have a great stay.

8/10 - 좋아요

Naresh

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Visit at Sinclairs Retreat.
Areas of improvement: food menu options, Internet was pretty bad in the hotel. And the hotel needs to have more directions to the hotel. Elevation and the gardens in the resort were wonderful.
2019년 5월에 2박 숙박함
답변 제공: Sinclairs 님, 2019년 5월 30일
Thank you for your review. Our USP is the beautiful three level landscape and the stunning views from the hotel. Internet connectivity in remote locations is a challenge because of limited bandwidth. We invite you to visit us again at Sinclairs Retreat Ooty or to any of our six properties at Siliguri, Kalimpong, Dooars, Darjeeling, Burdwan and Port Blair.

8/10 - 좋아요

siddharta

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good journey , good food and great people. They can give some attention to odour in lobby as well as corridor.
2019년 5월에 3박 숙박함
답변 제공: Sinclairs 님, 2019년 5월 30일
Thank you for your wonderful review and appreciation of our food, service and the team. We have noted your concerns and will definitely address them. Do visit us again at Sinclairs Retreat Ooty or to any of our six properties at Siliguri, Kalimpong, Dooars, Darjeeling, Burdwan and Port Blair. We shall be happy to serve you.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Menu of Room sevices is very very limited. Although more items are required in the restuarant, they are not provided in the room.
2019년 4월에 4박 숙박함
답변 제공: Sinclairs 님, 2019년 5월 30일
Thank you for your kind review. There are constraints in serving a wide variety in the rooms. Moreover, we always encourage guests to have their food in the restaurant where we can serve them piping hot food straight from the kitchen. We invite you to visit us again at Sinclairs Retreat Ooty or to any of our six properties at Siliguri, Kalimpong, Dooars, Darjeeling, Burdwan and Port Blair.

6/10 - 괜찮아요

SANJAY

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Breathtaking location
Excellent location. Overpriced and the rooms need so much attention. For the price, not worthy. Service is really good and so is the food. Overall experience was good. Hope they seriously upgrade the rooms as they are really dull.
2019년 4월에 4박 숙박함
답변 제공: Sinclairs 님, 2019년 5월 30일
Thank you for your review. For us, guest feedback is very important. We have taken a note of your concerns and shall definitely address them. We invite you to visit Sinclairs Retreat Ooty again or to Siliguri, Darjeeling, Kalimpong, Dooars, Burdwan and Port Blair. It will be a pleasure to serve you.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 2박 숙박함
답변 제공: Sinclairs 님, 2019년 4월 11일
Thank you for your rating. We look forward to welcoming you again at Sinclairs Retreat Ooty or to any of our six other properties at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a memorable stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All service are good and satisfied with service. Good property
2019년 2월에 5박 숙박함
답변 제공: Sinclairs 님, 2019년 2월 28일
Thank you for your kind appreciation of our hotel and the services. We at Sinclairs constantly strive to enrich guest experience. Your kind words are a great source of motivation for us. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was really a bad experience staying at Sinclairs.firstly the reception guy was unable to find the expedia voucher received from expedia.We waited for an hour before we could check in.On entering the room the bedsheets were all dirty and old.The pillow was too soft without any proper material in it .There were very less sockets and that too not working.The bathroom was quite small.Also to add was the disapoointing breakfast. It was a 2 star property at the rate of 4 star. Really a first time bad experience through Expedia.
2019년 1월에 1박 숙박함
답변 제공: Arijit Dutta 님, 2019년 1월 24일
We are saddened that you found shortcomings in our property which stands in contrast to the feedback we generally get from our guests. While there may be some deficiencies, the way you have portrayed is seemingly incorrect as will be borne out by many reviews of guests who visited us recently. We also respectfully submit that our charges are in keeping with the price of similar hotels in Ooty. Moreover the logistic costs in remote locations are high; however our endeavour is to always offer our guests best value for their money. Please be assured that guest satisfaction and superior services are our prime consideration. Do give us a chance to make your next stay with us an enjoyable experience.

2/10 - 너무 별로예요

krishna

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pathetic hotel except the scenery outside.
This hotel only looks good on the outside. Inside it’s crap and dirty. Beds are in horrible condition. Bathrooms are pathetic. Sinks only give u hot water and no warm water. When u shower, water leaks into the toilet and no soap holders. Hallways smell like toilet. One of the pathetic experience for me ever after paying 100$ a night.
2019년 1월에 2박 숙박함
답변 제공: Arijit Dutta 님, 2019년 1월 11일
We refer to your review and would like to respectfully submit that while there may be some deficiencies, the way you have portrayed the property is far from truth. Generally our properties are known for their cleanliness and high quality of maintenance. We have taken a note of your feedback and shall strive to plug the gaps in respect of the issues pointed out by you. We request you to continue to patronize Sinclairs and look forward to your next visit to our hotel.

10/10 - 훌륭해요

Harsh Vardhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
It was amazing
2018년 12월에 2박 숙박함
답변 제공: Arijit Dutta 님, 2019년 1월 9일
Thank you for your excellent rating. For the Sinclairs team, the greatest satisfaction is to ensure that our guests are happy. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a memorable stay once more.

4/10 - 별로예요

Evelyne 님, Chennai

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Propreté douteuse, réservation pour une chambre de luxe au final une chambre sale, salle de bain pas propre, linge de toilette gris et abattant des toilettes cassé
2018년 10월에 3박 숙박함
답변 제공: Team Sinclairs 님, 2018년 10월 29일
We are saddened that you found shortcomings in our property which stands in contrast to the feedback we generally get from our guests. Our properties are known for their cleanliness and high quality of maintenance. We have noted the deficiencies pointed out by you and would urge you to please consider it as an aberration. We assure you that the next time you visit us, you will experience the signature hospitality that Sinclairs is famous for. Do give us a chance to make your next stay with us an enjoyable experience.

10/10 - 훌륭해요

ADNAN 님, BANGLADESH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel and stuff are extra ordinary. Hotel location is great.
2018년 8월에 1박 숙박함
답변 제공: Team Sinclairs 님, 2018년 8월 30일
Thank you for your excellent rating. Your words of appreciation are all we need as motivation towards providing better services to our guests. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

10/10 - 훌륭해요

adnan 님, Bangladesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel and stuff are good. This is one of the best property in ooty
2018년 8월에 1박 숙박함
답변 제공: Team Sinclairs 님, 2018년 8월 30일
Thank you for your excellent rating. Your words of appreciation are all we need as motivation towards providing better services to our guests. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Rooms were small and felt conjested
Rooms were small and were expensive With not that good view
2018년 6월에 1박 숙박함

4/10 - 별로예요

Harshad

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
In need of urgent refurbishments.
Have stayed in this hotel before in 2015. The standard has gone down since. Bed linen and towels has long passed it's use by date. Shame because the location is excellent. In need of urgent refurbishment.
2018년 1월에 3박 숙박함
답변 제공: Arijit Dutta 님, 2018년 1월 18일
Dear Sir, We are extremely saddened to learn of your dissatisfaction during your stay at Sinclairs Retreat Ooty. Our properties are known for their cleanliness and high quality of maintenance. We have noted the deficiencies pointed out by you and would urge you to please consider it as an aberration. We assure you that the next time you visit us, you will experience the same hospitality that Sinclairs is famous for. Do give us a chance to make your next stay with us an enjoyable experience. Regards, Arijit Dutta

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 4박 숙박함
답변 제공: Arijit Dutta 님, 2018년 1월 18일
Dear Sir, Thank you for your excellent rating. We hope to see you again at Sinclairs Retreat Ooty or to our six other properties at Port Blair, Burdwan, Siliguri, Kalimpong, Dooars and Darjeeling. Our team shall be pleased to serve you. Regards, Arijit Dutta

8/10 - 좋아요

Shrinivas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was amazing . we have enjoyed the stay . Food quality was very good . However few hindi & english news TV Challen should be made available
2017년 11월에 3박 숙박함
Thank you for sharing your enjoyable experience in Sinclairs Retreat Ooty. We always lay special emphasis on the quality and variety of food and our Chef takes special care of the guest’s needs and likings. We are also thankful to you for your appreciation of our team members. We are installing set top boxes in all our rooms and now guests will be able to enjoy a variety of channels on their TV. We always strive to deliver the best to our guests, and feel satisfied if they are happy when they leave. We look forward to welcoming you again at Sinclairs Retreat Ooty or to any of our six other properties at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a memorable stay.

8/10 - 좋아요

Santosh

좋아요: 청결 상태, 직원 및 서비스
Lots of pros very little cons. Great !!!
Nice place. Pros: Secluded and away from the town. Good choices at the restaurant. Very helpful staff. Premium rooms provide fantastic view of town and garden.24 hours hot water. Cons: Centralized AC and the rooms does not have climate control in the room. Lighting in room not adequate. Parking space inadequate.Not many activities in the property. Overall a very pleasant experience. Would definitely recommend it to like-minded people.
2017년 10월에 3박 숙박함
Thank you for your review. The unforgettable view from the hotel is one of our USPs. Your appreciation of the staff will motivate us to work harder to deliver even better services to our guests. We do have parking space but at times a lot of our guests drive down to Ooty so we have concerns of parking space. We arrange parking outside the hotel under the supervision of our security personnel. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

4/10 - 별로예요

pramod 님, hyderabad

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stinking smell and no hot water at night
Drainage smell throughout in level 1 floor. In room menu terrible. No hot water at night. Good location though
2017년 8월에 2박 숙박함
답변 제공: Sinclairs 님, 2017년 8월 24일
Thank you for your review. We are saddened that your experience of staying with us was not a happy one. We have taken a note of your feedback and shall strive to plug the gaps in respect of the issues pointed out by you. We shall request you to please continue to patronize Sinclairs. We assure you of a memorable stay next time you visit us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Good Location
Once the payment was done during check in none of the staffs never bothered to greet me. I had to request every day to provide two water bottles and I was updated that it would be provided during room cleaning. Not satisfied with the service once the payment was made.
View of the hotel

6/10 - 괜찮아요

Roopal 님, Mumbai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel on the hill
It was a pleasant experience with such a good service provided by Sinclair retreat staff. We also liked the location and the view of hotel. We stayed there for 3 days and liked everything of this hotel, facilities view staff food. We would like to recommend one thing to hotel that they should provide the dormatory for drivers as I have seen them sleeping in cars as no such facility was available.

4/10 - 별로예요

실제 이용하신 고객

It was a low average experience for the price paid
The breakfast was just average. The view is pretty and its a nice resort. There are not too many activities in the resort other than a play area. The bonfire was paid that too ₹ 6000 which would not at all be worth.

2/10 - 너무 별로예요

Arun V

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will not recommend or stay in Sinclair's anymore
It was a gift for my parents and brother, I am disappointed with the service and products received from Sinclair's retreat, rooms with minimal air circulation, semi fixed windows, suffocating, corridors were dark and mediocre food and beverage.

4/10 - 별로예요

Arun V

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good property need to improve in terms of quality
My parents stayed with their guests did not enjoy much had to check out early.

8/10 - 좋아요

Pradeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel with equally trained staff...
It was a short but a fantastic stay with Sinclairs. Especially the chef Shobhan. He ensured to make the evening special for us on our wedding anniversary. This property will be our first choice whenever we plan to visit Ooty. Keep it up!!

8/10 - 좋아요

vacationioner 님, sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing outlook & located near Tea Factory
We checked in ok after receptionist had to confirm from my downloaded booking as they had the booking for the previous day. Reception staff can be more polished. Restaurant staff were very polite, courteous & served us with respect & couldn't do enough for us Rooms were comfortable, clean & very nice. The corridor was a bit smelly, and dark, I had to request to have it sprayed Thank you for a pleasant stay in Ooty.
Jan 2017
2017
Jan 17
Jan 2017

6/10 - 괜찮아요

Sharmita

별로예요: 객실의 편안함
3 star hotel - tiny room: property grounds r great
The overall stay was not too comfy as the room is very small... and the restaurant looks more like a banquet hall in which some chairs & tables have been laid.. its more like a 'bhojanalay' and not like a nice restaurant.. But the moment u step into the hotel grounds - on many levels - its just so so lovely.. so many spots to take fantastic pics.. really amazing views from the hotel grounds..

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel with good views
The hotel good overall. Nice view of the valley. The restaurant is also decent. It is on the expensive side though.

2/10 - 너무 별로예요

SURESH 님, Thrissur

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very poor. No maintenance. Poor food. Horrible lift.
답변 제공: General Manager 님, 2016년 9월 12일
Thank you for review. We are disappointed that you found shortcomings in our services and maintenance which stand in contrast with the feedback we generally get from our guests. We however sincerely regret any inconvenience caused to you.

8/10 - 좋아요

SANDIP 님, KolkatA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for couple
Have a wonderful stay and the hotel service and stuff are very pleased.
답변 제공: General Manager 님, 2016년 9월 12일
Thank you for your review. We are glad that you found our property and services to your satisfaction. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other properties at Kalimpong, Darjeeling, Dooars, Siliguri, Burdwan and Port Blair.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Over priced >7000/ day for the facilities it provides. Good location on mountain top.great breakfast. Good place for kids with amenities for chess, other board games, badminton, table tennis, but that basement room is full of mosquitoes and certain equipments are missing. Poor maintenance of excellent facilities. Average room service. Non existent wifi, but they keep advertising and blaming it on Internet service provider.
답변 제공: General Manager 님, 2016년 9월 12일
Thank you for your comments and appreciating our location, facilities and food. We, however, are disappointed that you found shortcomings in our services and maintenance. Please appreciate that the cost of operation of hotels in hill locations are always higher as compared to plains. It is, however, always our endeavour to offer our guests best value for their money. As far as the internet connection is concerned, please understand that the remote hilly location makes it challenging to get stable internet connection. We have taken a serious note of the issues pointed out by you and will take corrective measures. We regret any inconvenience caused to you. Generally our properties are known for their high quality of maintenance. We shall request you to please consider this as an aberration and promise you of a better experience next time. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other properties at Darjeeling, Dooars, Kalimpong, Siliguri, Burdwan and Port Blair.

4/10 - 별로예요

Chaitanya

별로예요: 숙박 시설 상태 및 시설

8/10 - 좋아요

Gulab

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor Service
considerable scope of improvement in service. understaff. if you give order for food be patient to wait for atleast an hour. had to call thrice to get hair dryer.
답변 제공: General Manager 님, 2016년 9월 12일
Thank you for your feedback. We sincerely regret any inconvenience caused to you. We have noted your observations and shall take corrective measures. Generally our properties are known for great hospitality. We shall request you to please consider this as an aberration and promise you of a better experience next time. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other properties at Darjeeling, Dooars, Kalimpong, Siliguri, Burdwan and Port Blair.

4/10 - 별로예요

Smita 님, Pune

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall experience was OK. Nothing great. The carpet in the entire Hotel was stinking. Room size was also small and overall comfort was that good. Not very good staff as some of the luggage they were carrying for me was broken.
답변 제공: Team Sinclairs 님, 2016년 9월 12일
Thank you for your feedback. Our three-level landscaped garden from where you have a wonderful view of the Ooty town as well as the Nilgiris is perhaps one of best. However, your comments on our services, maintenance and food is a bit surprising as many guests during the same period have opined differently. However, we always value our guests’ feedback and therefore have taken serious note of the issues pointed out by you. The concerned team members have also been briefed about the shortcomings. We sincerely regret the inconvenience caused to you.

2/10 - 너무 별로예요

Shobha 님, Bangalore

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the money I paid
Hotel was ok ok.. for the price he charges, it was not worth.

6/10 - 괜찮아요

Leendert 님, Nederland

별로예요: 객실의 편안함
Bezoek was tijdens het laag seizoen. Kamers waren sober en vochtig ,waarscheinlijk door zware regen van de afgelopen weken. In het restaurant was maar een gedeelte van de menu kaart verkrijgbaar. Maar eten was wel van een zeer goede kwaliteit.