We wanted to love this place. It is in a good area, restaurants in the parking lot. Super wonderful staff. Lots of good things. However, the two things that took it down for us was the loudness of the AC in our room. It was fine in the bed room. Still loud but bearable. But in the living room, where my son was sleeping on the pullout couch, it was so loud it was keeping him awake. Also there were two weird wet spots on the carpet under the door way from the living room and into the bathroom. We told the front desk and their answer was "weird" we will check it out. However the man at the desk didn't ask for our room number. So all in all it was a good solid base. Maybe we just had a bad room? We moved to a hotel up in LA because of those issues and because we didn't want to drive daily up to Universal. We would certainly return.