외관

베스트 웨스턴 카피스트라노 인 여행 후기

2.5 out of 5
베스트 웨스턴 카피스트라노 인
27174 Ortega Hwy, San Juan Capistrano, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 385개" "
평점 8 - 좋아요. 1000개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 180개" "
평점 4 - 별로예요. 1000개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 81개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Staff 님, 2021년 11월 15일
We appreciate you staying with us and sharing your experience. Thanks for the good vibes.

10/10 - 훌륭해요

Laura

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Hassan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price, I would have expected the hotel to be an actual hotel. The first presentation was very “motel-In” which was not advertised in the images. Aside from the false advertisement, we spent a majority of our evening killing a lot of spiders in the bathroom where they either snuck from the door that was open directly outside, or the crooked hole in the air vents above our shower. The cleanliness wasn’t the best. The cleanliness was there, but there was no safe to put our belongings and no closet to put our clothes. We felt uncomfortable in our rooms. If I had paid for a motel Inn this would have been expected, but it’s not an Inn, it’s a hotel. So, the adjustment we had to accommodate to was a bit much. As a Motel it is perfect but as a Hotel, not so much.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Juan

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Nicole

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

Average Beat Western experience. Great price, but not the cleanest/ well kept property.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Llanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Mark

The beds need a comforter. One thin blanket and two sheets won’t cut it. Had to run the heater all night. Too cold not good. Also the door needs to be repaired or replaced. Too much space between door and jams. Air, noise, and light came through. Also, carpet needs to be cleaned or replaced. Sorry for the poor review but please see room 217 for yourself
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Norma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very kind and helpful THANK YOU
2024년 3월에 3박 숙박함
답변 제공: Staff 님, 2024년 3월 28일
Thank you for sharing your feedback, and we're delighted to hear that you had a fantastic experience during your stay with us. Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations.Your positive feedback serves as a great source of motivation for our team, and it reinforces our commitment to providing exceptional service to each and every guest. We take pride in creating memorable experiences, and it's truly rewarding to know that we succeeded in doing so during your visit.As part of our ongoing dedication to excellence, we will continue to uphold the high standards that have earned us your praise. Additionally, we are excited to share that we have plans for renovations in the near future, aimed at further enhancing our facilities and services to ensure that future guests have an even more enjoyable stay.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding experience in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.

10/10 - 훌륭해요

Garrett

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big spacious rooms, Jacuzzi was nice, very good & well optioned breakfast.
2024년 3월에 2박 숙박함
답변 제공: Staff 님, 2024년 3월 21일
We sincerely appreciate your positive feedback regarding your recent stay with us. It's wonderful to hear that you enjoyed our spacious rooms and that you found the Jacuzzi to be a relaxing amenity during your visit. Additionally, we're delighted that you were pleased with our breakfast offerings and found them to be varied and satisfying.Providing a comfortable and enjoyable experience for our guests is our top priority, and your comments serve as encouragement to our team. We're thrilled that we could meet your expectations and contribute to a memorable stay.Thank you for choosing Best Western Capistrano Inn, and we look forward to welcoming you back for another exceptional experience in the future. Should you have any further feedback or requests, please don't hesitate to let us know.

4/10 - 별로예요

Ada

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms have a musty scent. The property is older and in need of a remodel.
2024년 3월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 21일
Thank you for sharing your feedback with us. We value all guest comments as they provide valuable insights into areas where we can improve. We apologize for any inconvenience caused by the musty scent in the rooms and any other issues related to the age of our property.Please know that guest comfort and satisfaction are our top priorities, and we take your comments seriously. Our management team will review your feedback and explore opportunities to address the concerns you've raised, including potential renovations to enhance the overall guest experience. We do hope you will give us a chance to redeem ourselves.

10/10 - 훌륭해요

Evalee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Delicious breakfast buffet as well!
2024년 1월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
We're thrilled to hear that you had a great stay with us and enjoyed our delicious breakfast buffet! Providing a positive and enjoyable experience for our guests is always our top priority, and we're delighted that we could meet your expectations.Your satisfaction is incredibly important to us, and we appreciate your kind words. Should you ever find yourself in the area again, we would be honored to welcome you back for another exceptional stay. If there's anything further we can do to enhance your experience, please don't hesitate to let us know.Thank you for choosing Best Western Capistrano Inn, and we look forward to serving you again in the future!

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent breakfast.
2024년 3월에 2박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
We're thrilled to hear that you had a great stay with us and enjoyed our delicious breakfast buffet! Providing a positive and enjoyable experience for our guests is always our top priority, and we're delighted that we could meet your expectations.Your satisfaction is incredibly important to us, and we appreciate your kind words. Should you ever find yourself in the area again, we would be honored to welcome you back for another exceptional stay. If there's anything further we can do to enhance your experience, please don't hesitate to let us know.Thank you for choosing Best Western Capistrano Inn, and we look forward to serving you again in the future!

8/10 - 좋아요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Being next to the freeway it was surprisingly quiet. It can be a challenge exiting on to the road
2024년 3월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you for sharing your feedback with us. We're pleased to hear that despite our proximity to the freeway, you found your stay to be surprisingly quiet. We understand that exiting onto the road can sometimes pose challenges, and we apologize for any inconvenience this may have caused.If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We value your business and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing Best Western Capistrano Inn.

6/10 - 괜찮아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 28일
Thank you for sharing the feedback. We value all guest input, as it guides our ongoing efforts to enhance our services. Understanding that achieving complete satisfaction is our goal, we are committed to addressing any areas of concern raised by our guests. Your feedback serves as a valuable tool for us to identify opportunities for improvement.Please rest assured that your feedback is taken seriously, and we remain dedicated to delivering exceptional service to every guest. We look forward to welcoming you back and exceeding your expectations in the future. Should you have any further comments or suggestions, please do not hesitate to reach out.

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you very much for your perfect rating! We are thrilled to learn that you had such an outstanding experience during your stay at Best Western Capistrano Inn.Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Should you have any further feedback or if there's anything else we can do to make your next stay even better, please do not hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing Best Western Capistrano Inn!

6/10 - 괜찮아요

bonnie 님, Huntington Beach

단체 여행
Very convenient to the train station, restaurants, etc. The room was clean but had a terrible smell.
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient for accessing the train station and nearby restaurants.However, we sincerely apologize for the unpleasant smell in your room. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we take your comments seriously, and we will address the issue promptly to ensure that it is resolved for future guests. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to rectify this matter.If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We value your business and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for choosing Best Western Capistrano Inn.

8/10 - 좋아요

Ryan

좋아요: 청결 상태
Service was adequate and clean. I was a little irritated after checkout bc I had 2 different charges on my credit card but after I called their office, they remedied the situation. Also, parking was available but they do charge $10 a night to park your car
2024년 2월에 3박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our service to be adequate and our facilities clean during your stay.Regarding the issue with the charges on your credit card, we apologize for any inconvenience or frustration this may have caused. We are glad to hear that our team was able to promptly address and resolve the situation for you.Regarding the parking fee, we understand that additional charges can be unexpected, and we apologize for any inconvenience this may have caused. We strive to be transparent about our fees and amenities. Please know that we do have the parking fee listed on our website and all 3rd party sites under the thing you need to know portion.We truly value your business and hope to have the opportunity to welcome you back in the future. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to contact us. Thank you for choosing to stay with us at Best Western Capistrano Inn.

10/10 - 훌륭해요

Martha 님, San diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you very much for your perfect rating! We are thrilled to learn that you had such an outstanding experience during your stay at Best Western Capistrano Inn.Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Should you have any further feedback or if there's anything else we can do to make your next stay even better, please do not hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing Best Western Capistrano Inn!

2/10 - 너무 별로예요

Gloria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cockroaches crawling everywhere in the room! Charge you for a deluxe room & gave me the cheapest room. I asked for a refund on the difference. I was told I would have to speak with the manager Gilbert. He would be the one to do it. When we’re checking out I was told he wasn’t there. He would call me. Never called me. I called he lied and said he wasn’t the manager! Now i want a full refund!
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 28일
We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback is deeply concerning, and we are committed to addressing these issues promptly and effectively.As for your request to speak with Manager Gilbert, he did not lie When he state he was not a manager. Gilbert is the Front Desk Supervisor.Once again, we sincerely apologize for the inconvenience and disappointment you experienced.

8/10 - 좋아요

Nicole 님, Rio linda

2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you very much for your perfect rating! We are thrilled to learn that you had such an outstanding experience during your stay at Best Western Capistrano Inn.Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Should you have any further feedback or if there's anything else we can do to make your next stay even better, please do not hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing Best Western Capistrano Inn!

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you very much for your perfect rating! We are thrilled to learn that you had such an outstanding experience during your stay at Best Western Capistrano Inn.Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Should you have any further feedback or if there's anything else we can do to make your next stay even better, please do not hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing Best Western Capistrano Inn!

10/10 - 훌륭해요

Ramon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you very much for your perfect rating! We are thrilled to learn that you had such an outstanding experience during your stay at Best Western Capistrano Inn.Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Should you have any further feedback or if there's anything else we can do to make your next stay even better, please do not hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing Best Western Capistrano Inn!

10/10 - 훌륭해요

Ana

Excellent breakfast
2024년 2월에 2박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you very much for your perfect rating! We are thrilled to learn that you had such an outstanding experience during your stay at Best Western Capistrano Inn.Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Should you have any further feedback or if there's anything else we can do to make your next stay even better, please do not hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing Best Western Capistrano Inn!

2/10 - 너무 별로예요

Chakradhar

2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 28일
Thank you for bringing this to our attention. We sincerely apologize for falling short of meeting your expectations during your recent stay. Guest satisfaction is of utmost importance to us, and we deeply regret that we did not meet your needs on this occasion.

10/10 - 훌륭해요

cheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Marcos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Jonathin

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had the worst experience at this hotel . I was on tour and got two rooms from the point that we got there they had to musty moldy rooms . Then the last room they put us in had a tissue papar in the peep hole that's been there for along time . In my other room wasn't vaccinated because I have a picture of a woman's eye lash and mold on the wall . Then the first time the front desk lady calls my room stating she is going to charge my card 250 dollars because my partners as she stated were smoking outside of the room . When in fact they were smoking in the parking lot not even close to being in the room and she then yelled at them when they asked her ? Where could they smoke . Then after I complained about all of this drama stress happening to Expedia the hotel locked us out of our rooms slamming Expidia saying they sent a lettter canceling us . Coming to find out in a call to Expedia that the hotel lied about the letter in want it stated to the hotel . Expedia stated to comp our night do to the concerns and or give us a credit . Instead the hotel locked us out of our rooms as a paying customer and to add made us late to our show because we were locked out of our rooms . Do not stay at this hotel it's the worst hotel ever ..
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

8/10 - 좋아요

Mimi

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was clean, but smell a little musty.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

John

Been here before and keep coming back :)
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Home

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

LYNDA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Maximiliano

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

ANRONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2022년 12월에 2박 숙박함

8/10 - 좋아요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice place and great location. I would recommend to anyone who needs to a place to stay while in town.
2023년 12월에 1박 숙박함
답변 제공: Staff 님, 2024년 3월 22일
Thank you for your kind recommendation! We're delighted to hear that you enjoyed your stay with us and found our location to be convenient. Providing a comfortable and welcoming experience for our guests is our top priority, and we're thrilled that we could meet your expectations.Your recommendation means a lot to us, and we truly appreciate your positive feedback. Should you or anyone you know need accommodations while in town, we would be honored to welcome them to Best Western Capistrano Inn.Thank you for choosing to stay with us, and we look forward to the opportunity to serve you or your friends and family again in the future! If there's anything further we can assist you with, please don't hesitate to reach out.

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not impressed
I booked a room with a balcony and they put me into a downstairs unit with no patio or balcony. Lots of maintenance items that are not being done - severely cracked floor tiles that move when you step on them, old decor, smelled heavily of old smoke, entry door had huge gaps, armoire ‘leveled’ with folded paper under one side, moulding damaged, caulking, etc - things that maintenance should be catching and keeping in good repair.
2023년 12월에 6박 숙박함

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 직원 및 서비스
Ok
It wasn’t awful. Beds were newer. Carpet was old and stained. Bathroom needed a complete revamp. It wasn’t dirty, it just looked dirty because of the wear and tear. We got a balcony room but our balcony had no chairs, while others did. Pool is not heated. There’s a very small jacuzzi that has the poky-est stucco on the seats lol. Good breakfast.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Norma

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you
2023년 12월에 1박 숙박함

4/10 - 별로예요

Maria

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

vanessa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean close to jobsite, was very affordble.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ivan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ivan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here before in October, so I decided to stay again because I had a great stay But this time the 2 negative review I have to give are for the parking (which you can only have 1 vehicle per room, but if you are meeting up with your partner or spouse and you have two vehicles you can not meet there...not a great option(s) The other is the bed we had. It was so hard that we couldn't sleep comfortably. So lesson learned make sure you book a king size bed or don't book here at all Other than that it's a good place other than that
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Bradford

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jesse

2023년 10월에 3박 숙박함

8/10 - 좋아요

Jason

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ivan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함