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소네스타 셀렉트 라구나 힐스 어바인 스펙트럼 여행 후기

3 out of 5
소네스타 셀렉트 라구나 힐스 어바인 스펙트럼
23175 Avenida De La Carlota, Laguna Hills, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1182개 이용 후기 중 563개" "
평점 8 - 좋아요. 1182개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 1182개 이용 후기 중 158개" "
평점 4 - 별로예요. 1182개 이용 후기 중 113개" "
평점 2 - 너무 별로예요. 1182개 이용 후기 중 87개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

jonghyun

2022년 10월에 1박 숙박함
답변 제공: Adrian 님, 2022년 10월 11일
Thank you for the review!We hope to see you again soon!Adrian

8/10 - 좋아요

YUNOK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2022년 2월 16일
Dear Yunok, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 - 괜찮아요

Debbie 님, Boring

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Elevator stopped working and we had to walk to the 5th floor multiple times. There was a cockroach on the main floor. I told a worker and she just stepped on it.
2024년 4월에 2박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 24일
Dear Debbie,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,

10/10 - 훌륭해요

D'Mitri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TV didn't work had to be tranfered to another room & it's terrible thatvyou havevto pay for overnight parking.
2024년 4월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 24일
Dear D'Mitri,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

gloria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 4월에 2박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 23일
Thank you Gloria for such a great review , Hope to see you soon .

10/10 - 훌륭해요

Xin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The young lady working at the front desk is very helpful, appreciate it.
답변 제공: Marina TANAGHO 님, 2024년 4월 22일
Dear Xin,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly, room was nicely decorated and very clean, plenty of onsite parking though the $10 parking fee seemed unnecessary. Was some street noise but was still able to sleep. Bed was a little hard for my preference but was okay comfort-wise. Hotel is right off the 5 freeway so location was convenient. Overall a good hotel...we would stay here again.
2024년 4월에 1박 숙박함
답변 제공: Marina TANAGHO 님, 2024년 4월 22일
Dear Jan,Thank you for your detailed review of our hotel, we hope to see you again very soon. Sincerely,

8/10 - 좋아요

Vamshidhar Reddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Refused to give upgrade
2024년 4월에 1박 숙박함
답변 제공: Marina TANAGHO 님, 2024년 4월 22일
Dear Vamshidhar,Thank you for your review of our hotel, we hope to see you again very soon. Sincerely,

8/10 - 좋아요

Felicidad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2024년 4월에 1박 숙박함
답변 제공: SC 님, 2024년 4월 20일
Thank you for staying with us!

8/10 - 좋아요

Phillip

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: sc 님, 2024년 4월 20일
Thank you so much for staying with us!

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'd stay there again
2024년 4월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 18일
Thank you Brian for such a great review , hope to see you again soon.

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints whatsoever.
2024년 4월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 17일
Dear Antonio,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

4/10 - 별로예요

Amir

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 4월에 5박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 17일
Dear Amir,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. If you have any specific comment please don’t hesitate to e-mail me as we look forward to ensuring we can exceed your expectations in the future.Sincerely,

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 15일
Thank you Emma for such a great review , Hope to see you soon .

4/10 - 별로예요

Yolanda

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was an extra fee to have sheets changed of $75. There were roaches, usb ports did not work and the size of the refrigerator for a suite was small not large enough to hold snacks for a family of four.
2024년 4월에 4박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 14일
Thank you for taking the time to share your experience with us

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 14일
Thank you Laura for such a great Review. hope to see you again soon.

10/10 - 훌륭해요

Naomi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 18일
Thank you Naomi for such a great review , hope to see you again soon.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet hotel.
2024년 4월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 12일
Thank you Robert for such a great survey , Hope to see you again to serve you gain.

6/10 - 괜찮아요

Lea

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not satisfied. When i check out there is no front desk incharge she is busy doing some stuff gor display and just told me to leave the door key card in the counter (not so friendly staff).
2024년 4월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 14일
Dear Lea , we’re so sorry for the inconvenience — that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

10/10 - 훌륭해요

Anthony 님, Tustin

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 12일
Thank you Anthony for such a great survey , Hope to see you again to serve you gain.

10/10 - 훌륭해요

Jackie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
No one at the front desk to check out or no where to drop off the card keys. There's a sign said please see front desk so they can check you out, but no one in sight. myself and other couple left our card keys at front desk and leave
2024년 4월에 2박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 12일
Thank you Jackie for such a great survey , Hope to see you again to serve you gain.

6/10 - 괜찮아요

Ken

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never came to the room to clean during 4days of stay.
2024년 4월에 4박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 7일
Dear Ken,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware. Once again thank you for your feedback and hope to see you back soon.Sincerely,

8/10 - 좋아요

Marcos

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property right off the highway. Only negative is that they charge extra for parking which seems unnecessary.
2024년 4월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 7일
Dear Marcos,Thank you for your review of our hotel, we are glad that you enjoyed your stay. Please notethe parking fee is posted on the expedia website at the time of booking. Once again thank you for staying with us and hope to see you back soon.Sincerely,

8/10 - 좋아요

Keota

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking is a little far from entrance. Coffee was not good and expensive
2024년 4월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 7일
Dear Keota,Thank you for staying with us and for providing your review. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

10/10 - 훌륭해요

Mina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 7일
Dear Mina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Roman

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 7일
Dear Roman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 - 너무 별로예요

Pedram

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We ask several time to come and clean dirty area from previous customer and they never come we ask for towels they bring only one time in 7 days and no room cleaning every day the told us they do in 6 days of staying no happy at all I definitely need some credit
2024년 3월에 7박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 4일
Dear Pedram , Thank you for taking the time to share your experience during your stay with us, Cleaning policy is on the 6th night , but we do offer daily light touch up upon request , this should have been explained to you upon check in , and looks like our team failed to properly communicate and explain that to you. Please feel free to reach out to me or to management on property, but we would like to see you again to better serve you .

6/10 - 괜찮아요

Mary

가족 여행
Was only really there to sleep as we were out all day. Our key card wasn’t working at least half of the days when we got back. Also they stated that housekeeping doesn’t come everyday but they did not come by at all during our stay. It was an okay stay overall.
2024년 3월에 4박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 7일
Dear Mary,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware or provide a light touch as per the information provided in our welcome letter. I apologize regardin the key issue those objects are sensitive and they need to be kept away from any magnet or phone.Once again thank you for your feedback and hope to see you back soon.Sincerely,

2/10 - 너무 별로예요

Nam

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I didn't realize the check in was at 4. I came at 2 and was charge an extra $30. I literally stayed for 90 minutes and checked out. Ive been too many hotels and for the staff to charge an exta $30 when there were hardly any guests at the hotel. Im asian and my gf is Persian and the clerk was of middle eastern decent and seemed like she was bother my our relationship
2024년 4월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 4일
Hello Nam , ), thank you for taking the time to share your experience, Early arrrival is subject to early arrival fees and we are not an hourly property. we do apologize for the confusion; we could have communicated more effectively to better explain our policy . We appreciate your understanding, and we hope to see you again soon.

4/10 - 별로예요

Briana

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing special about this hotel. Rooms smell funny, carpet is dirty, doors don’t work. No dining. Front desk doesn’t answer the phone. Not great at all.
2024년 3월에 1박 숙박함
답변 제공: eh 님, 2024년 3월 31일
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 - 별로예요

Marlene

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a terrible sewage odor and they tried to cover it with heavy air freshener. The shampoo dispensers held rancid products.
2024년 3월에 3박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 31일
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

10/10 - 훌륭해요

Osvaldo

2024년 3월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 4월 18일
Thank you Osvaldo for such a great review , hope to see you again soon.

2/10 - 너무 별로예요

Crystal

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible
2024년 3월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 31일
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 - 별로예요

Brianna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Card key would not work the entire time; my partner and I were constantly finding ourselves locked out of our room. It was a very frustrating experience.
2024년 3월에 2박 숙박함
답변 제공: MARINA TANAGHO 님, 2024년 3월 28일
Dear Brianna,Thank you for choosing to stay at the Sonesta Select Laguna Hills and providing your honest feedback. Providing the highest level of hospitality is our number one priority. We sincerely apologize for the card key issue you encountered. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills.Sincerely

10/10 - 훌륭해요

Steven

2024년 3월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2024년 4월 15일
Dar Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Gregory

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall satisfied.
2024년 3월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 26일
Thank you Gregory for such a great review , hope to see you again soon .

2/10 - 너무 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thishotelisadump
2024년 3월에 1박 숙박함
답변 제공: Marina Tanagho 님, 2024년 3월 26일
Dear Daniel,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. If you have any specific comment please don’t hesitate to e-mail me as we look forward to ensuring we can exceed your expectations in the future.Sincerely,

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
…
2024년 3월에 2박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 26일
Thank you Maria for such a great review , hope to see you again soon .

4/10 - 별로예요

Sarah

가족 여행
별로예요: 편의 시설/서비스
We were told while checking in that it’s $10 a day parking to park on property, which when I went to show them that it’s not on their website, the printed out and showed me the very small obscure spot that it’s stated. Which is honestly just ridiculous. Then we got to our room and the bathroom had loose hairs all over the floor and the tub was so dark and dirty. They only come every 7th day to clean (pathetic) and when we requested towels at 9am they weren’t brought to our room until 8:30pm after multiple calls downstairs. The staff wasn’t super friendly, the hotel is right off the highway and the hotel isn’t super clean. I honestly will never be staying here again.
2024년 3월에 6박 숙박함
답변 제공: Marina Tanagho 님, 2024년 3월 22일
Dear Sarah,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

8/10 - 좋아요

Ramkumar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Marina Tanagho 님, 2024년 3월 22일
Dear Ramkumar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 3월에 2박 숙박함
답변 제공: MARINA TANAGHO 님, 2024년 3월 21일
Dear Monica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Andrea 님, Huntington Beach

Clean, friendly accommodating staff. Safe area to walk my dog at night. Coffee bar/pastries pretty pricey though. Stick w/coffee maker in the room! All in all a BIG 👌!
2024년 3월에 1박 숙박함
답변 제공: MARINA TANAGHO 님, 2024년 3월 21일
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

MARGE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the place and going back in a couple of weeks!
2024년 3월에 1박 숙박함
답변 제공: MARINA TANAGHO 님, 2024년 3월 19일
Dear Marge,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Alexander 님, Costa Mesa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and staff seems nice. I would recommend staying here to anyone. This place has good housekeeping a comfortable beds.
2024년 3월에 1박 숙박함
답변 제공: MARINA TANAGHO 님, 2024년 3월 19일
Dear Alexandre,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Samil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
High winds and Wii’s d parts fall on the car . Could that be protected ?
2024년 3월에 3박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 17일
Thank you Samil for such a great review, hope to see you again soon .

6/10 - 괜찮아요

Dorothy

연인과의 여행
The air and heat didn’t work. I told the front desk and they said it would be taken cater if. After a full day of activities we cane home and we tried to turn in the heat it did not work. We couldn’t complain because they didn’t answer the phone. I will never stay here again. We are leaving today.
2024년 3월에 2박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 17일
we’re so sorry for the inconvenience , that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

2/10 - 너무 별로예요

Richard

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
. I WILL NEVER STAY HERE AGAIN.
2024년 3월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 17일
we’re so sorry for the inconvenience, We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 - 별로예요

Nicole

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were placed on the first floor which is apparently used for dog friendly rooms. We did not have dogs yet we had to sleep in the smell of dog urine. We just needed one night to rest after a full day of moving. We asked them for room spray and regretted ever coming here. They should never have rooms that are dirty and smell like pet urine! Disgusting
답변 제공: Nehal Taha 님, 2024년 3월 17일
Dear Nicole , we’re sorry to hear that we didn’t meet your expectations. We’re so sorry for the inconvenience this has caused and would appreciate another chance to earn your business.

6/10 - 괜찮아요

Cuauhtemoc

2024년 3월에 3박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 17일
We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 - 별로예요

Dina

연인과의 여행
The room next to us was smoking pot and it smelled so bad in our room that we couldn’t sleep till around 3am when they finally stopped. After driving 6 hours that day, we could have really used a good nights sleep. The hotel is smoke free but somehow pot must not have fit into that category.
2024년 3월에 1박 숙박함
답변 제공: Nehal Taha 님, 2024년 3월 17일
we’re so sorry for the inconvenience, that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.