로비

엠버시 스위트 바이 힐튼 브레아 노스 오렌지 카운티 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 564개" "
평점 8 - 좋아요. 1000개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 114개" "
평점 4 - 별로예요. 1000개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 48개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jeongwoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함

10/10 - 훌륭해요

joo mee

2022년 8월에 3박 숙박함

10/10 - 훌륭해요

SongGwon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다 좋았지만 바퀴벌레가 나와서 괴로웠습니다.
2022년 6월에 9박 숙박함

10/10 - 훌륭해요

SUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Seong jin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Comfortable experience
2021년 5월에 3박 숙박함

6/10 - 괜찮아요

Nathalie

연인과의 여행
The water didn’t stop running in the bath tub. Toilet lid wouldn’t stay up. Stained sheets. Peeling paint on the door. Great blackout curtains.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Joselito de guzman

가족 여행
Very clean room . The lobby very relaxing.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Andy

좋아요: 숙박 시설 상태 및 시설
Great place to stay with the family.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Carla

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Janine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Taylor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was here for a conference. It was very clean, the front desk was super friendly, breakfast was hotel standard and free so good enough for me. The managers evening reception was fun! Those girls at the bar are the nicest girls I’ve met here in CA.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Brooke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and customer service!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mariam

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Eric

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Stephanie

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty had an mildew smell when walked into the room . Carpet next to the sliding door that lead to the balcony was soaked bottoms of the curtains were moldy or dirty not sure which one but they forsure had black spots no towels in the room I had to ask the front desk at midnight for towels no hand soap no towels smelled strong of bleach honestly really bad hotel dirty smelly and staff was not help full wouldn’t stay there again
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Yehya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for the money. Kinda older building but clean and convenient. Larger rooms and super friendly staff. The breakfast was a huge plus for a family of 4.
2024년 2월에 5박 숙박함

8/10 - 좋아요

Bonifacia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean place, very convenient location.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ziba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful interior!
2024년 2월에 2박 숙박함

8/10 - 좋아요

Todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room I had needed upgrades the curtains were ripped needed maintenance
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jerica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great!
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the location and it is beautiful
2024년 2월에 5박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 14일
Dear Lauren,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you loved the location and found our hotel beautiful.Our team strives to provide a memorable and enjoyable experience for all our guests, and we are delighted that we were able to meet your expectations. The location of our hotel is indeed something we take great pride in, and we're glad it contributed to your overall satisfaction.Your kind words serve as motivation for us to continue delivering excellent service. We hope to have the pleasure of welcoming you back in the future and providing you with another fantastic stay.Thank you once again for choosing our hotel, and we look forward to hosting you again soon!Best regards,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Fernando

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Muy buena ubicación y atención
2024년 2월에 3박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 13일
Dear Fernando,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's location and the attention you received during your stay.Our team works hard to provide exceptional service and create a welcoming atmosphere for our guests, and it's rewarding to know that we succeeded in making your experience a positive one.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Magda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That's good
2024년 2월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 13일
Dear Magda,Thank you for taking the time to leave a 5 out of 5 review! We're delighted to hear that you had a positive experience during your stay.If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share. We always value guest feedback as it helps us continue to enhance our services.We appreciate your support and hope to have the pleasure of hosting you again in the future. Warm regards,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Across the Brea Mall & other trending Store & restaurants. Rooms are not well taken care off by the housekeeping. Main complimentary breakfast is always the same, … scramble egg, sausage link, potatoes & french toast❗️
2024년 1월에 3박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 5일
Dear Michael, Thank you for sharing your feedback with us. We appreciate your acknowledgment of our convenient location near Brea Mall and other popular stores and restaurants.We sincerely apologize for any inconvenience you experienced with the housekeeping service. Your comments have been noted, and we will address this matter with our housekeeping team to ensure that our rooms are well-maintained and meet the high standards we aim for.Regarding your observation about the complimentary breakfast, we appreciate your input. We understand that variety is important, and we'll take this into consideration as we continually work to enhance our offerings. Your feedback is invaluable to us, and we hope to have the opportunity to make your next stay more enjoyable.We value your input and are committed to providing a better experience for our guests. Thank you for choosing us, and we hope to welcome you back in the future.Sincerely, Devin OkunoFront Office Manager

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mel, your bartender was great.
2024년 1월에 2박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 5일
Dear Scott,Thank you for taking the time to share your positive experience with our bartender. We're delighted to hear that you had a great time and that Mel made a positive impression on you. We will make sure to pass along your compliments to him as recognition like yours is truly rewarding for our team.We appreciate your patronage and look forward to serving you again in the future. Cheers to more enjoyable moments at our establishment!Warm regards,Devin OkunoFront Office Manager

6/10 - 괜찮아요

Mandeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I like how its convenient to go to restaurants sometimes at night it gets noisy due the air conditioner or other older appliances
2024년 1월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 5일
Dear Mandeep,Thank you for taking the time to share your thoughts with us. We're pleased to hear that you find our location convenient for accessing restaurants. Your feedback about the noise from the air conditioner and other appliances at times is important to us, and we apologize for any disruption this may have caused during your stay.We will certainly look into addressing the noise issue to enhance our guests' comfort. Your input helps us make necessary improvements, and we appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Sincerely,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Luiz

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was the perfect hotel for our family to stay for our nieces wedding. The center area provided an excellent meeting place. The rooms are big and easy to get ready for the wedding. The shopping mall also was right across the street.
2023년 12월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 5일
Dear Luiz,Thank you so much for choosing our hotel for such a special occasion, and congratulations to your niece on her wedding! We're thrilled to hear that our hotel served as the perfect accommodation for your family during this joyous event.It's wonderful that you found the Atrium to be an excellent meeting place, and that our spacious rooms made it easy for everyone to get ready for the wedding. We're also delighted that the proximity to the shopping mall across the street added convenience to your stay.We appreciate your kind words and hope to have the pleasure of hosting you and your family again for future celebrations.Warm regards,Devin OkunoFront Office Manager

8/10 - 좋아요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Karina

2024년 1월에 1박 숙박함

8/10 - 좋아요

Adam

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Initial check in person wasn’t the most pleasant person to deal with, no options for movie purchases just what’s listed in cable 32-40 channels. As far as room, cleanliness, and options from Restaurant A rating.
2024년 1월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 1월 19일
Dear Adam, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any inconvenience you may have encountered during the initial check-in process. We take your comments seriously and will address this issue with our team to ensure a more positive and welcoming experience for our guests.We're delighted to hear that you found the room clean and that you enjoyed the options from Refinery. Your satisfaction is our priority, and we appreciate your positive rating in those aspects.Regarding the movie options, we understand the importance of providing a variety of entertainment choices. We will review our current offerings to see how we can enhance the selection and provide a more enjoyable experience for our guests.Thank you again for bringing these matters to our attention. Your feedback is important as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regardsDevin OkunoFront Office Manager

10/10 - 훌륭해요

Stella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy check in and beautiful public areas. Good breakfast and plenty of room to accommodate everyone. Enjoyed our stay.
2024년 1월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 1월 19일
Dear Stella,Thank you for sharing your positive experience with us! We're thrilled to hear that your check-in process was smooth and that you enjoyed the hotel. It's wonderful to know that the breakfast met your expectations, and we're delighted that there was plenty of space to accommodate everyone.Your feedback is greatly appreciated, and we're pleased that you enjoyed your stay. We look forward to welcoming you back in the future and providing you with another excellent experience. Warm regards,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Samuel

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you, great experience
2024년 1월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 1월 19일
Dear Samuel,You're very welcome! We're delighted to hear that you had a great experience. If there's anything specific you appreciated or if you have any suggestions for how we can continue to improve, please feel free to let us know. Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for another positive experience in the future. Thank you for choosing us!Warm regards,Devin OkunoFront Office Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

4/10 - 별로예요

Melinda

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The property was conveniently located. The mattresses on the main bed and pull out couch were poor. We called the front desk for some towels and toilet paper at 7:15 p.m. It did not get delivered until 10:00 p.m. We only had 2 bath towels in the room to start. The only good service we had was from Ella in the dining room.
2023년 12월에 3박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 5일
Dear Melinda,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property conveniently located. However, we sincerely apologize for the issues you encountered during your stay.We understand the importance of comfortable accommodations, and we apologize for any inconvenience caused by the poor mattresses on the main bed and pull-out couch. Your concerns about the delayed delivery from Housekeeping are also noted, and we apologize for the inconvenience this caused. This is not the level of service we strive to provide, and we will address this with our team to ensure it doesn't happen in the future.On a positive note, we appreciate your recognition of Ella for her excellent service. We will make sure to pass along your compliments to her.We value your feedback and hope to have the opportunity to better serve you on your next visit. Thank you for choosing us, and we apologize for any inconveniences you may have experienced.Sincerely,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Martina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 13일
Dear Martina,Thank you for taking the time to leave a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay with us.Our team strives to provide the best service possible, and we are delighted that we could meet your expectations. If there are specific aspects of your stay that you particularly enjoyed or any suggestions you have for improvement, we'd love to hear more.Your positive feedback is truly appreciated, and we look forward to the opportunity to welcome you back for another excellent experience in the future.Warm regards,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 13일
Dear Antonio,Thank you for taking the time to leave a 5 out of 5 review! We are delighted to hear that you had a positive experience during your recent stay.It's our goal to provide exceptional service, and we're thrilled that we could meet your expectations. If there are specific aspects of your stay that you found particularly enjoyable or any suggestions for improvement, we would love to hear more about your experience.Your positive feedback is truly appreciated, and we look forward to the opportunity to welcome you back for another wonderful stay in the future.Warm regards,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Colleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Janice

가족 여행
좋아요: 청결 상태
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Xuan 님, Folsom

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 13일
Dear Xuan, Thank you for taking the time to leave a 5 out of 5 review! We are thrilled to learn that you had a positive experience during your recent stay.Our team works hard to ensure our guests' satisfaction, and we're delighted to see that reflected in your rating. If there are any specific aspects of your stay that you particularly enjoyed or any feedback you would like to share, we would love to hear more.We appreciate your support and look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Devin OkunoFront Office Manager

2/10 - 너무 별로예요

Jayson

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Elias

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is safe, the restroom had a little mold on the walls. Other then the mold amd out dated carpet, it is one of the best hotels in the city of Brea.
2023년 12월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 5일
Dear Elias,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your positive remarks about our hotel's safety and acknowledge your feedback regarding the restroom and the outdated carpet.We apologize for any inconvenience caused by these issues and want to assure you that we take your concerns seriously. Your comments will be shared with our housekeeping and maintenance teams, and we will take immediate steps to address and rectify the concerns you've raised.We appreciate your patronage and hope to have the opportunity to provide you with an even better experience on your next visit. Thank you for choosing our hotel in Brea.Sincerely,Devin OkunoFront Office Manager

10/10 - 훌륭해요

Rafael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to everything, dining, shopping, freeway.
2023년 12월에 3박 숙박함
답변 제공: Devino Okuno, Front Office Manager 님, 2024년 2월 5일
Dear Rafael,Thank you for taking the time to share your positive feedback! We're delighted to hear that our hotel's location was convenient for you. We strive to provide a convenient and accessible experience for our guests, and it's rewarding to know that we met your expectations in this regard.We appreciate your support and hope to welcome you back for another enjoyable stay in the future. Safe travels!Warm regards,Devino OkunoFront Office Manager

10/10 - 훌륭해요

Hao Cheng

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 10박 숙박함

10/10 - 훌륭해요

Tara

좋아요: 청결 상태
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Pull out couch mattress are awful and severely dated. Much better modern options like 4 inch memory foam with water resistant protector. Will not recommend this hotel as a suite due to the very poor secondary (pull out) sleeping accommodations.
2023년 12월에 3박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 5일
Dear John, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the pull-out couch mattress in your suite. We understand the importance of comfortable sleeping accommodations, and it's disheartening to learn that the mattress did not meet your expectations.Your comments are valuable, and we appreciate your suggestion for more modern and comfortable options. We will certainly take this into consideration as we continuously strive to enhance our guests' experiences.Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Devin OkunoFront Office Manager

10/10 - 훌륭해요

John

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Janette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean and big enough for a family of 3. The living room is a bonus we love hanging out between the living and bedroom.
2023년 12월에 1박 숙박함
답변 제공: Devin Okuno, Front Office Manager 님, 2024년 2월 5일
Dear Janette,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found the room clean and spacious, accommodating your family comfortably. It's great to know that you enjoyed the bonus of having a living room, providing a comfortable space for your family to hang out.We appreciate your feedback and look forward to the opportunity to welcome you and your family back for another enjoyable stay in the future. Safe travels!Warm regards,Devin OkunoFront Office Manager

8/10 - 좋아요

Jaime

연인과의 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함