표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1013개 이용 후기 중 221개" "
10 - 훌륭해요
221
평점 8 - 좋아요. 1013개 이용 후기 중 174개" "
8 - 좋아요
174
평점 6 - 괜찮아요. 1013개 이용 후기 중 167개" "
6 - 괜찮아요
167
평점 4 - 별로예요. 1013개 이용 후기 중 200개" "
4 - 별로예요
200
평점 2 - 너무 별로예요. 1013개 이용 후기 중 251개" "
2 - 너무 별로예요
251
5.8/10
청결 상태
7.0/10
직원 및 서비스
5.8/10
편의 시설/서비스
5.8/10
숙박 시설 상태 및 시설
5.8/10
친환경
이용 후기
4/10 - 별로예요
BYUNG GUK
2019년 2월 5일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
BYUNG GUK
2019년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2019년 2월 5일
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Sincerely,
Hotel Management
8/10 - 좋아요
HANNA
2018년 2월 26일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주변 편의시설 굿!
브레아몰도 가깝고, 주변에 마샬, 로스, 홀푸드마켓 등 편의시설이 많아서 좋았습니다.
HANNA
답변 제공: Hotel Management 님, 2018년 2월 26일
Hanna, thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to many attractions. Thanks again for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to this area.
Sincerely,
Hotel Management
4/10 - 별로예요
KKW 님, fullerton
2017년 6월 26일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
overall my opinion was so so.
Facilities was so old and especially I was so embarrased because of thirds times a door trouble of 4 nights and no warm water. it was terrible but employees were very kind.
KKW
2017년 6월에 4박 숙박함
답변 제공: Manager 님, 2017년 6월 29일
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
10/10 - 훌륭해요
Hyunsuk
2017년 3월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋은 호텔_Placentia
청소도 깨끗이 잘해주시고, 침구류등도 깨끗하여 숙박함에 있어 안락함을 느꼈습니다. 편안하고 좋은 숙박이 되었네요
Hyunsuk
답변 제공: Manager 님, 2017년 3월 24일
Wow - Hyunsuk, thank you for your awesome review of Extended Stay America - Orange County - Brea. We are delighted to know all went well during your stay and you were satisfied with all that we have to offer. We loved having you here and hope you will come back soon.
Sincerely,
General Manager
6/10 - 괜찮아요
joo tae
2016년 5월 10일
joo tae
답변 제공: Manager 님, 2016년 5월 13일
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we are sorry that you were not 100% satisfied with our service and for the inconvenience it caused. We appreciate your business and hope to see you on your next visit to our area.
Sincerely,
General Manager
8/10 - 좋아요
실제 이용하신 고객
2016년 4월 16일
멋진 여행
좋았습니다
실제 이용하신 고객
2/10 - 너무 별로예요
Alejandro
가족 여행
2024년 3월 25일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They did not have a room for us. We got to the room assigned and it was in use. The sheets were not made and it was not clean in the room. When we went back to the lobby they did not have any other rooms available. Really bad experience
Alejandro
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Alejandro, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Rest assured, we are investigating the oversight in room assignment and cleanliness to prevent such occurrences in the future. Your feedback is invaluable, and we deeply regret the disappointment caused. We'll strive to ensure better coordination and availability in the future. Please accept our apologies, and we hope for the opportunity to regain your trust in our services next time.Sincerely,Hotel Management
2/10 - 너무 별로예요
Ruben
연인과의 여행
2024년 3월 25일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nick the person at desk was amazing. Theroom and facilities where dirty could bring myself to stay there immediately asked forcrefund and left .
Ruben
2024년 3월에 2박 숙박함
답변 제공: Taylor Ryan 님, 2024년 3월 25일
We are saddened to hear about your experience here at Extended Stay America Brea. We have heightened our housekeeping standards to ensure a nice clean environment for our guest to stay. We hope to earn your business back in the near future.
4/10 - 별로예요
Veronica
연인과의 여행
2024년 3월 24일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was outdated. Bed was creaky. And walls are thin. I could hear our neighbor open their door like every hour during the course of the night. Which would wake me up.
Veronica
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Veronica, Thank you for your feedback. We apologize for the inconvenience caused by the outdated amenities, creaky bed, and thin walls during your stay. Your feedback is essential, and we take it seriously as we strive to provide a comfortable experience for all our guests. Rest assured, we will address these issues promptly to improve the quality of our accommodations. We appreciate your patience and hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
10/10 - 훌륭해요
Guillermo
2024년 3월 22일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Guillermo
2024년 3월에 1박 숙박함
6/10 - 괜찮아요
Nathan
2024년 3월 22일
Ok
Nathan
답변 제공: Hotel Management 님, 2024년 3월 23일
Dear Nathan, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize if your experience was not up to your expectations. Your satisfaction is important to us, and we continuously strive to improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Sincerely,Hotel Management
2/10 - 너무 별로예요
Victoria
출장 여행
2024년 3월 8일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gross.
Victoria
2024년 3월에 4박 숙박함
답변 제공: Taylor Ryan 님, 2024년 3월 8일
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.
4/10 - 별로예요
Sara Graciela
가족 여행
2024년 3월 6일
La basura estuvo en los contenedores durante 4 días que estuvimos ahí y apestaban todas las habitaciones las instalaciones son viejas y están descuidadas
Sara Graciela
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 7일
Dear Sara Graciela, Thank you for your recent stay at our hotel. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
10/10 - 훌륭해요
Stanley
2024년 3월 2일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very peaceful surroundings
Stanley
2024년 2월에 5박 숙박함
10/10 - 훌륭해요
Juan
가족 여행
2024년 2월 17일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Urine smell in the stairs and room smelled when entering first time
Juan
2024년 2월에 1박 숙박함
답변 제공: Taylor Ryan 님, 2024년 2월 20일
Hello, Thank you first taking the time to respond to our post reviews. Your feedback is greatly appreciated and here at Extended Stay America we strive to provide the best quality of service. We are sadden o hear that your room had an odor and have taken the appropriate measures to discontinue this issue. Please allow us to earn your business in the near future. Thank you for staying with us here at Extended Stay America Brea.
2/10 - 너무 별로예요
Chien-Hsien
2024년 2월 16일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Chien-Hsien
2024년 2월에 2박 숙박함
10/10 - 훌륭해요
Melanie
2024년 2월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Melanie
2024년 1월에 5박 숙박함
6/10 - 괜찮아요
William
2024년 2월 3일
William
2024년 2월에 1박 숙박함
4/10 - 별로예요
Jae Sook
출장 여행, 가족 여행
2024년 1월 29일
별로예요: 편의 시설/서비스
Dirty
Jae Sook
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Dear Jae Sook, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
4/10 - 별로예요
Jose
2024년 1월 29일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing area, very quiet ,outside area very good, inside the room, bathroom ,very bad conditions, no supplies, when I call to the front desk they told me to go there for soap 😳 when I was ready to jump to the shower
Jose
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Dear Jose, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
8/10 - 좋아요
Latisha
연인과의 여행
2024년 1월 12일
좋아요: 청결 상태, 직원 및 서비스
It’s a good place
Latisha
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 14일
Dear Latisha, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management
6/10 - 괜찮아요
Martina
2024년 1월 5일
Martina
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
maggie
단체 여행, 출장 여행, 반려동물 동반 여행
2024년 1월 4일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
maggie
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Luis
연인과의 여행, 반려동물 동반 여행
2023년 12월 29일
별로예요: 직원 및 서비스
It was ok
Luis
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 30일
Dear Luis, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management
2/10 - 너무 별로예요
Brennan
2023년 12월 28일
Brennan
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
Robin
2023년 12월 28일
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique: spent first 1/2 hour in lobby listening to loud bathroom noises. When I was raising my boys I had a saying:
Better out your mouth than your ass.
Woman comes out walking slow. Moving more sideways than straight.
Phone rings...
Will finish later.
Key words: slow, exceptionally rude, apparently unable to work the system. Demanded I leave.
"Go sit in your car"
Me: "May I sit here while I talk to Expedia?"
Her: "No !"
End result:
No room
She couldn't find reservation
Talked to Expedia.
They were exceptionally good & resolved the issues.
Thx John & Gracie @ Expedia 😁🏆
Robin
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 28일
Dear Robin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
2/10 - 너무 별로예요
ROBERT
2023년 12월 26일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Caution !!
The place is filthy the shower was full of Mold
ROBERT
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 27일
Dear ROBERT, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 - 너무 별로예요
Patti
2023년 12월 26일
Patti
2023년 12월에 1박 숙박함
8/10 - 좋아요
Rosalba
연인과의 여행
2023년 12월 25일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like the fact that the bathroom door was not flossing properly. There was mildew on the walls and bathtub. The sink faucet had heavy calcium build up and mildew. The shower was leaking all night. Toilet paper holder bracket is broken, does not hold paper roll, bracket comes off. The room smelled very bad when we arrived.
Rosalba
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
Rosendo
2023년 12월 24일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rosendo
2023년 12월에 1박 숙박함
4/10 - 별로예요
Esperanza
2023년 12월 19일
Esperanza
2023년 12월에 1박 숙박함
4/10 - 별로예요
Robert
2023년 12월 13일
별로예요: 청결 상태, 편의 시설/서비스
The staff was veryy friendly especially KARLA she was really ! but when it came to the room the floor was disgusting stains from the night before and the toliet had feces that hadnt been cleaned off the sofa i had in the room was full of stains like it hadn't been wiped in a while pillow cases had makeup still on it i was afraid to sleep in the bed cause i didnt know if the sheets were clean and i didnt want tell management's cause #1 it should of been properly cleaned #2 there was an extra charge for any house keeping that i dont think i should have to pay for something that should've ben done i paid for the deluxe room you would think management would double check there workers work overall i left a my reservation the one day in advance cause i just didnt feel clean
Robert
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 14일
Dear Robert, We sincerely appreciate your positive comments about our friendly staff, particularly Karla. We're, however, sorry to hear about the cleanliness issues you encountered in your room. Your feedback is crucial for our improvement, and we apologize for any inconvenience caused. Rest assured, we will address these concerns with our housekeeping team to ensure a more thorough and timely cleaning process. We value your business and hope to have the opportunity to provide you with a cleaner and more comfortable experience in the future.Sincerely,Hotel Management
2/10 - 너무 별로예요
Alyssa
연인과의 여행
2023년 12월 10일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alyssa
2023년 12월에 1박 숙박함
8/10 - 좋아요
Timothy
연인과의 여행
2023년 12월 9일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Timothy
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
Joseph
2023년 12월 5일
별로예요: 청결 상태
Joseph
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Stanley
2023년 12월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast courteous service
Stanley
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Stanley, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
10/10 - 훌륭해요
Stanley
2023년 12월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable
Stanley
2023년 11월에 1박 숙박함
2/10 - 너무 별로예요
Elizabeth
연인과의 여행
2023년 11월 26일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel I have ever stayed in. The bathroom was nasty dirty, the shower towels were dirty and I couldn’t even get more. The bed was crocked, the room smelled nasty and the service was aweful! Never again!
Elizabeth
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 28일
Dear Elizabeth, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 - 너무 별로예요
CRAIG
출장 여행
2023년 11월 22일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No desk clerk for over 20 minutes when i tried to check in. The clientele appeared to be mostly people with addiction problems as well as non-citizens. The site was not well kept and the interior of the lobby was a mess as well as being inconveniently located.
CRAIG
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 22일
Dear CRAIG, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been to wait for an extended period of time. Moreover, ensuring a safe and comfortable environment for all our guests is a top priority. We take your feedback seriously and will address these issues to enhance the overall experience for everyone. We hope you'll give us another chance so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
10/10 - 훌륭해요
Terresa
가족 여행
2023년 11월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terresa
2023년 11월에 1박 숙박함
10/10 - 훌륭해요
Lindsay
2023년 11월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay!
Lindsay
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 16일
Dear Lindsay, On behalf of our team at Extended Stay America, thank you for the excellent review. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope to remain your hotel of choice whenever you return to our city.Sincerely,Hotel Management
8/10 - 좋아요
Delores
2023년 11월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and quiet.
Delores
2023년 10월에 1박 숙박함
10/10 - 훌륭해요
FRANCISCO
2023년 10월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was perfect
FRANCISCO
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 1일
Dear FRANCISCO, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great location! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management
2/10 - 너무 별로예요
Mary
가족 여행
2023년 10월 29일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mary
2023년 10월에 4박 숙박함
10/10 - 훌륭해요
Michael
반려동물 동반 여행
2023년 10월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no complaints!
Michael
2023년 10월에 2박 숙박함
2/10 - 너무 별로예요
Ariana
아이를 동반한 가족 여행, 반려동물 동반 여행
2023년 10월 29일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a queen and they gave us a full the bed was definitely not a queen size. The room was so old and the door was so hard to open
Ariana
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Dear Ariana, Thank you for taking the time to provide your feedback. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management
2/10 - 너무 별로예요
ZACHERY
2023년 10월 25일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do yourself a favor and spend a little more for a nicer place to stay.
ZACHERY
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 26일
Dear ZACHERY, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
10/10 - 훌륭해요
Moises
2023년 10월 21일
Moises
2023년 10월에 1박 숙박함
2/10 - 너무 별로예요
HOWARD 님, YORBA LINDA
가족 여행
2023년 10월 20일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were almost no kitchen supplies. You have to ask the front desk for utensils, plates, glasses, paper towels, etc. There was NO ICE MACHINE at the property. Room was old, worn, and not adequately cleaned. No stoppers for kitchen sink or bathtub. Tub had deep black scratches and was discolored.
HOWARD
답변 제공: Hotel Management 님, 2023년 10월 21일
Dear HOWARD, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired and regret the unsatisfactory condition of the space provided. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Please be assured that we will take appropriate measures to address the issues highlighted in your feedback and improve our services. We appreciate your patronage and hope to welcome you back in the future.Sincerely,Hotel Management
8/10 - 좋아요
Latisha
연인과의 여행
2023년 10월 20일
좋아요: 직원 및 서비스
별로예요: 청결 상태
The bath tub needs to be replaced not just patched up or have a bath mat throw inside. Hairs left on bed and floor not mopped
Latisha
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 22일
Dear Latisha, Thank you for reviewing your recent stay with Extended Stay Americ. We are glad your overall experience was pleasant; however, we apologize for the condition of the bathtub and the cleanliness of your room, which kept it from being perfect. Please know that we take cleanliness and maintenance concerns very seriously, and we will share your feedback with our housekeeping and maintenance teams for immediate attention and corrective action. Thank you again for choosing to stay with us, and we look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management