리셉션

하워드 존슨 호텔 & 컨퍼런스 센터 바이 윈덤 풀러턴/애너하임 여행 후기

3 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 2049개 이용 후기 중 431개" "
평점 8 - 좋아요. 2049개 이용 후기 중 411개" "
평점 6 - 괜찮아요. 2049개 이용 후기 중 401개" "
평점 4 - 별로예요. 2049개 이용 후기 중 363개" "
평점 2 - 너무 별로예요. 2049개 이용 후기 중 443개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전구도빠져 있고 소음도 심하고 별로 입니다
2023년 2월에 1박 숙박함

4/10 - 별로예요

JAE BOK

2022년 7월에 3박 숙박함

10/10 - 훌륭해요

young

좋아요: 직원 및 서비스, 객실의 편안함
엔틱의 끝
일층에 묵었는데 밖으로 통하는문 작동이 안됨 오래된 호텔이라 그런지 곳곳이 노후로 인해 침식 카펫은 맨발로 다니기 불편 이곳에 묵을려면 실내화는 필수 조식은 추천하지 않음
2022년 4월에 1박 숙박함
답변 제공: Emanuel C., Front Office Manager 님, 2022년 4월 19일
Thank you for your candid review of your recent stay at our hotel. Your feedback is invaluable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back to our hotel.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Emanuel C., Front Office Manager 님, 2022년 1월 21일
Thank you for your candid review of your recent stay at our hotel. Your feedback is invaluable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back to our hotel.

8/10 - 좋아요

Choongil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Emanuel C., Front Office Manager 님, 2021년 12월 14일
Thanks for the feedback! The team at Howard Johnson is thrilled you are happy with your stay. We hope you share your experience with your friends and family who will be visiting Fullerton. We’d love to continue hosting amazing guests like you. Thanks again!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비가 좋은 곳!!
가성비가 좋은 곳입니다. 좋은 시간을 보내게 해주셔서 감사합니다.
2021년 11월에 2박 숙박함
답변 제공: Emanuel C., Front Office Manager 님, 2021년 12월 9일
Thanks for the feedback! The team at Howard Johnson is thrilled you are happy with your stay. We hope you share your experience with your friends and family who will be visiting Fullerton. We’d love to continue hosting amazing guests like you. Thanks again!

10/10 - 훌륭해요

roberto orozco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Baños nuevos muy limpios.
2024년 3월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 18일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and have a great day.

8/10 - 좋아요

Luis

Bueno
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 18일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best serivce possible. Again, thank you for your time and have a great day.

8/10 - 좋아요

Briana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was pretty good for the price and was really close to Disney!
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 17일
Thank you very much for taking time out of your day to let us know how your stay was with us, we're very happy to see that you enjoyed your stay with us and we are alwaqys looking to better ourselves. Again, thank you for your time and have a great day.

6/10 - 괜찮아요

Stephanie

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property lost power several times during the early evening during our stay. There were no emergency lights for way finding.
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 15일
Thank you very much for taking time out of your day to let us know how your stay was with us, we're very sorry about losing power and understand how fustrating that can be. We're working on getting emegerncy matters under control, to be more prepared in the future. Again, thank you for your time and have a great day.

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 15일
Thank you very much for taking time out of your day to let us know how your stay was with us, we're so sorry you didn't enjoy your stay as much as we would have hoped for. We thank you for the feed back and will do our best to improve for the futre.

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 직원 및 서비스
Well needs some little repairs here and there but everything was fine.
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 15일
Thank you very much for taking time out of your day to let us know how your stay was with us, we're very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. We understand we are a older hotel and we are working on improving our hotel within the next year or so. Again, thank you for your time and have a great day.

8/10 - 좋아요

Erika

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean properly
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 13일
Thank you very much for taking time out of your day to let us know how your stay was with us, we're very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and have a great day

8/10 - 좋아요

Hortencia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 13일
Thank you very much for taking time out of your day to let us know how your stay with us was, we're very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

6/10 - 괜찮아요

Mehran

2024년 3월에 9박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 12일
Thank you very much for taking time out of your day to let us know how your stay was with us, we're are happy to see that for the most part you enjoyed your stay with us. We take these surveys to heart and will continue to improve our service and hotel. Again, thank you for your time and have a grea day.

6/10 - 괜찮아요

Omar

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Las instalaciones son demasiado viejas y por los pasillos huele muy mal
2024년 4월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 12일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry for the smell in the hallways and we will have this looked at as quickly as we can. Again, thank you very much for your time ahd have a great day.

6/10 - 괜찮아요

Jun

좋아요: 청결 상태
It's aight.
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 9일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and do hope to see you in the future. Again, thank you very much for your time and have a great day.

10/10 - 훌륭해요

Elisabeth 님, aliso viejo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was friendly, helpful, welcoming and very accommodating. The entrance and hall leading to the rooms is beautiful with ornate furniture, and mirrors but does not reflect the outdated worn out furnishings and decor in the rooms.
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 12일
Thank you very much for taking time out of your day to let us know how your stay was with us, we're happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and we look forward to seeing you in the future

6/10 - 괜찮아요

Jimmy

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
housekeeping staff was great, but front staff and security there aren’t good. They do not come off as friendly and the hispanic security person is always looking what your doing its his job but the way he goes about it seems shady
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 9일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and do hope to see you in the future. Again, thank you very much for your time and have a great day.

10/10 - 훌륭해요

CARLOS NORBERTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena propiedad costo vs lo el que ofrece.
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 9일
Thank you for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us and that our team gave you the best service possible. Again, thank you for your time and we hope to see you in the future.

4/10 - 별로예요

Amy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were not what i expected and the pool was not open due to renovation so that was a bummer.
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 9일
Thank you for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We thank you for this feedback and will use this to better our hotel in the future. Again, thank you for your time and have a great day.

2/10 - 너무 별로예요

Tatyana

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The area around the hotel is nice but the hotel itself is among the
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 9일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and do hope to see you in the future. Again, thank you very much for your time and have a great day.

10/10 - 훌륭해요

Raiders

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and safe employee are very kind
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 6일
Thank you very much for taking time out of your day to let us know how your day was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

2/10 - 너무 별로예요

Bryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I rented these rooms for a trip to Disney land with the grandkids and family. Reserved and paid for my room 2 months in advance. I wasn’t aware the pool was closed. The hallway smelled like shrimp top ramen. No microwave or refrigerator in your room.
2024년 4월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 6일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our service and hotel, we will take these concerns and make sure they are handled as quickly as we can. Again, thank you for your time and have a great day.

8/10 - 좋아요

shetty RAVI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is located very near to Disney land. I was interested to visit the Universal studios, Santa monica beach and disney. For Universal studios and beaches, I don’t recommend this location. However, the rooms are nice, service is good and location is good depending on what you want to cover. But the wifi is very bad. That is the main complaint I have. Otherwise, overall a good place stayand spend time in LA.
2024년 3월에 5박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 6일
Thank you very much for taking time out of your day to let us know how your day was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

8/10 - 좋아요

Cristal

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the property. I been coming here for a seceral years now and although it's old. I have no complaints about anything in the property. Never had any issues at all, but this last time I was annoyed because the housekeeping was overly rude and being nosey looking inside my room when my husband was still changing and packing his stuff up. Totally not professional even after they knocked and I told them I was doing late check out she was just standing there making faces.
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 6일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that for the most part you did enoy your stay with us. We will address the issues you did have with the proper departments as well. Again, thank you very much for your help and have a great day.

6/10 - 괜찮아요

Enrique

아이를 동반한 가족 여행
Great customer services manager from expedia
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 6일
Thank you very much for taking time out of your day to let us know how your day was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

6/10 - 괜찮아요

Mikolaj R

2024년 1월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 6일
Thank you very much for taking time out of your day to let us know how your day was with us, we are very happy to see that for the most part you enjoyed your stay with us. We are always looking for ways to improve our hotel and do thank you for you time.

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 4일
Thank you verym uch for taking time out of your day and letting us know how your stay was with us. We are have to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for time and have a great day.

10/10 - 훌륭해요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 3일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

6/10 - 괜찮아요

Anayency

La cadena en México de estos hoteles es mejor.
2024년 3월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 2일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We thank you for your thoughts and will use these to better our hotel. Again, thank you for your time and have a great day.

6/10 - 괜찮아요

Jaime

가족 여행
좋아요: 청결 상태
No avisaron que teniamos que dejar un depòsito de 100 usd y que el reembolso se tardaria hasta 5 dias. El desayuno muy austero y poco tiempo para ello.
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 1일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry for the miscommuncation on the deposit and we will make sure we talk to the front desk team. Again, thank you for your time and have a great day.

8/10 - 좋아요

tsutomu

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
朝食は普通でした 一つスープ等が有ると他ホテルよりワンランク上に感じます
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 1일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that you enjoyed your stay with us and that our staff gave you the best service possibl. Again, thank you for your time and have a great day.

2/10 - 너무 별로예요

Hisela

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a loud party in the hotel we could hear everything from our room. Also, there was roaches in the bathroom
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 1일
Thank you very much for your taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We will have these issues looked at as quickly as we can. Again, thank you for your time and have a great day.

2/10 - 너무 별로예요

Anahi

I haven’t gotten my secure deposit back
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 1일
Thank you very much for taking time out of your day to let us know your stay was with us, we are very sorry about the deposit not getting back to you. It might be an issue with the bank you use, that can determine on how long it takes to get your deposti back. Again, thank you again for your time and have a great day.

6/10 - 괜찮아요

Alma

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
They didn’t had the basic supplies.
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 30일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are sorry to see that you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and staff. Thank you again for the feedback and have a great day.

6/10 - 괜찮아요

César Armando Anguiano

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Mi suegra olvidó algo en el hotel y ha sido imposible contactar a la gente correcta para ver si está lo que olvidó en “Lost & Found”
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 30일
Thank you very muc for taking time out of your day to let us know how your stay was with us, we are veryh sorry to see that you didn't enjoy your stay as much as we would have hoped for. We continue to better our hotel and staff and hope to see you again, Again, thank you for your time and have a great day.

6/10 - 괜찮아요

jessica

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The hotel had a strong smell which was not pleasant and did not look clean. However, the bed was comfortable.
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 29일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry for the smell and we will have this looked at as quickly as we can. Again, thank you for your time and have a great day

4/10 - 별로예요

Tavia

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 29일
Thank you vdery much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We are always looking into ways we can improve our hotel and service, again thank you for your time and have a great day

10/10 - 훌륭해요

Mahmoud N

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i like the property they do have piano in lobby but no one using it and they don't allow professional pianist to please not even 1 Tune that is Rude
2024년 2월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 29일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry about the paino it is more for deceration and not for personal playing. We are happy to see that you still enjoyed your stay with us and it is great to see our efforts are being noticed. Again, thank you for your time and have a great day.

4/10 - 별로예요

Xavia

단체 여행
별로예요: 숙박 시설 상태 및 시설
The bathroom light in my room did not work . My tv in the room would not turn on. Also the lock on the door kept on breaking down; luckily we had someone in the room to let us in. I went down stairs to the front dest to get new keys and they still did not want to open the door.
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 28일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We will alert the proper departments and make sure these issues our resloved. Again, thank you for your time and have a great day

2/10 - 너무 별로예요

Debra

별로예요: 청결 상태
Very disappointed. No housekeeping service but one time on a five day stay. Breakfast was awful, no service, low class people in their pajamas. Never recommended this place.
2024년 3월에 6박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 27일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our brand and hotel, thank you very much for your feed back and have a great day.

6/10 - 괜찮아요

Rogelio ponce de le

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was closed for renovación on our stay.
2024년 3월에 6박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 27일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry about the pool being closed and promise the wait will be worth it. Again, thank you very much for your time and have a great day.

10/10 - 훌륭해요

Mario

2024년 2월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 17일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and have a great day.

4/10 - 별로예요

Nery

2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 27일
Thank you very much taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoye your stay as much as we would have hoped for. We strive to make every guest feel at home and when we don't achieve that type of serivce. we take that very seriously. We will continue to work on our service and hotel, we do hope to see you again in the future. Again, thank you for your time and have a great day.

10/10 - 훌륭해요

Justina

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Mold on edge of restroom sink
2024년 3월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 26일
Thank you for taking time out of your day to let us know how your stay with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. We strive to make sure every guest feels at home, we are glad to see our efforts being noticed. Again, thank you for your time and we look forward to seeing you as a guest in the future.

10/10 - 훌륭해요

María Teresa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Me cobraron un depósito de 100 Dlls con tarjeta con seguridad de devolución y jamás me lo bonificaron.
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 26일
Thank you for taking time out of your day to let us know how your stay with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. We strive to make sure every guest feels at home, we are glad to see our efforts being noticed. Again, thank you for your time and we look forward to seeing you as a guest in the future

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Outlets need to be updated, no ventilation in bathroom, no mini fridge in room.
2024년 3월에 5박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 26일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn’t enjoy your day as much as we would have hoped for. We strive to make every guest feel at home and when we don’t achieve that type of service, we take that very seriously. We will continue to work on our service and hotel, we do hope to see you again in the future. Again, thank you for your time and have a great day.

2/10 - 너무 별로예요

Brooke

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely the worst hotel stay I have ever had. We were here for 4 days and 3 nights. We got one hot shower the whole stay for 3 people. Had to run hot water in hand sink to even get that one hot shower. Seen numerous roaches in the rooms. So much water damage, and carpet pulling up. The only good thing was the shuttle to and from Disneyland.
답변 제공: Assistant General Manager 님, 2024년 3월 27일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We wil alert the proper departments and make sure this time of service is handled quickly. Again, thank you for your time and have a great day

2/10 - 너무 별로예요

Adelina

2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 15일
Thank you for taking time out of your day to let us know how your stay was with us, we're very sorry that you didn't enjoy your stay as much as we would have hoped for. We will take this feedback and do our best to improve in the future. Again, thank you very much for your time and have a great day.