Hello Ricardo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Cynthia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be nice and you were pleased with the price prompting your 4/5 score. However, I sincerely apologize for the lack of cleanliness of the bathroom, the mattress not being to your liking and the other issues which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Tiffany, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the price prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Lori, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hola Suany,Gracias por contarnos sobre su estancia en el Red Roof Inn Santa Ana. Me alegra saber que tuvo un gran encuentro con nosotros, especialmente en lo que respecta a la atención de nuestro personal. En Red Roof, esperamos seguir brindándole excelentes experiencias.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,OliviaGestión del techo rojoEspecialista en RediResponse

Dear Jose,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTA ANA. You indicated that the rooms need to be updated, the lack of toiletries and the uncleanliness of the bathroom hindered your experience. This is truly disheartening to hear, and we do sincerely apologize. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your experience and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Samantha Red Roof Management RediResponse Specialist

Dear Martin,I appreciate you sharing your feedback following your stay at the RED ROOF INN SANTA ANA. The staff and I value you as our guest and appreciate your 3/5 score. It's also great to hear that you had a good experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Querida Sarai,Gracias por tomarse el tiempo de contarnos su experiencia en el Red Roof Inn Santa Ana. Lamento que su experiencia no haya cumplido con sus expectativas; Permítame expresarle mis más sinceras disculpas. Usted indicó que no estaba satisfecho con su estadía debido a que el encuentro con el personal no fue ideal. Valoramos su negocio y nos gustaría asegurarle que esto no refleja nuestros estándares habituales. En Red Roof, sus comentarios son muy importantes para nosotros, así que gracias por compartirlos.Entendemos que su experiencia general estuvo muy por debajo de sus expectativas y estamos comprometidos a realizar mejoras para garantizar que esto no suceda en el futuro. Esperamos tener la oportunidad de servirle nuevamente en el futuro y brindarle la estadía excepcional que se merece.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Johnny, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hi Martha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Santa Ana. It is so rewarding to read that you had a good encounter with us, however, our apologies for the inconvenience. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Gilberto,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Michael,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Santa Ana. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Angelica,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's affordability. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Jolie, for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Marilou,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SANTA ANA. You mentioned we were safe, and our rates were reasonable. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Joseph,I am disappointed to see your low score after your stay here at the RED ROOF INN SANTA ANA indicating a poor experience. You mentioned that you were displeased with lack of air conditioning, limited pillows and the closed pool. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear LoriThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the towels, the number of pillows issued and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Tammy, I appreciate you sharing your feedback following your stay at the Red Roof Inn Santa Ana. I was saddened to read that your stay fell short of your expectations due to the channels not working and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Andrea,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the way the room smelled and also pests you encountered. Please note that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Norma. The staff and I at the Red Roof Inn Santa Ana were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

Thank you for sharing your 4/5 rating with us, Rondell. Our staff at the Red Roof Inn Santa Ana was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Thank you for your feedback. Happy you enjoyed you stay here at the Red Roof Inn

Dear Jose, Thank you for your feedback following your experience with us at the RED ROOF INN SANTA ANA. In response to any hindrances faced we sincerely apologize for the less-than-ideal experience. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

Thanks for sharing your feedback with us, Yader. The team at our Red Roof Inn Santa Ana was saddened to see that we failed to meet your expectations. You stated that our location needed new beds. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Dear Ahmed,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTA ANA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Laura,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTA ANA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the room, the coffee not being to your liking and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Justin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Anna,I appreciate you sharing your feedback following your stay at the RED ROOF INN SANTA ANA. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Hello Shawna, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Santa Ana. We are happy that you were pleased with the cleanliness of the room and the shower, prompting your 3/5 rating. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the upkeep of the property. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Hung,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. I am happy to hear everything was good. However, I am sorry the conditions of the mattress you mentioned dampened your experience. Your satisfaction is important to Red Roof, so I am disappointed to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future, so we can provide you with a better experience. Sincerely,Red Roof Management

Hello Xuebing, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SANTA ANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Alicia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SANTA ANA. It's Great to hear that you were pleased with the room. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Melanie, The staff at the Red Roof Inn Santa Ana and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Gracias por tomarse el tiempo de escribir sobre su experiencia en RED ROOF INN SANTA ANA. Gina, me alegra saber que tuviste un gran encuentro con nosotros y realmente apreciamos tus amables comentarios sobre nuestra buena y segura ubicación. Sus comentarios alentarán a todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios y brindar a nuestros huéspedes todas las comodidades del hogar.Apreciamos tu negocio, Gina, y estamos ansiosos por verte pronto de regreso en Red Roof, donde podremos continuar ofreciéndote una estadía segura a un precio asequible.Sincerely,Red Roof Management

Hello Andrew, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Ana, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SANTA ANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you for taking the time to write about experience at the RED ROOF INN SANTA ANA. Helen, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about our really nice and modern hotel, amazing prices, and you would stay again. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Helen, and can't wait to see you back at Red Roof soon, where we can continue to offer you a really nice stay at an affordable price! Sincerely, Red Roof Management

Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Patrick,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Steve,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Iris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with your stay prompting your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding housekeeping. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

Dear Valued Guest,Thank you for rating your recent stay at the Red Roof Inn Santa Ana. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Shane, for telling us about your stay at the Red Roof Inn Santa Ana. I am glad you found our clerk to be nice and your bedding was decent, despite the shower not being to your liking, the remote not being able to work and all the other concerns highlighted. Please accept our apologies for the impact this had on your stay. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Karen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Santa Ana. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of our room, the broken television remote, the hair dryer and the other highlighted concerns that hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score.I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. We will take your comments into consideration to make changes to improve our customer experience. Thank you again and we wish you all the best in your future travels. Sincerely,Red Roof Management

Hello Robert, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN SANTA ANA. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. Your comments are encouragement as we focus on continuously providing great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Red Roof Management

Hello Laura, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Truc, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist,

Thank you for sharing your 5/5 rating with us, Andrea. Our staff at the Red Roof Inn Santa Ana was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management