외관

쉐라톤 파크 호텔 앳 더 애너하임 리조트 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 624개 이용 후기 중 403개" "
평점 8 - 좋아요. 624개 이용 후기 중 106개" "
평점 6 - 괜찮아요. 624개 이용 후기 중 40개" "
평점 4 - 별로예요. 624개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 624개 이용 후기 중 36개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

SUNGMO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel in my life. After 3 times requests, towels had been delivered. Housekeeping was requested at 1:30pm, but nothing till 8pm. All couldn’t sleep due to noisy sound from 5am. It was difficult for me to talk with the front desk due to a big sound and singing near front desk. This is the worst hotel in my life and spoiled my long trip with family.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Sungmo, we are genuinely saddened to read about your stay. We always aim to ensure our guests have a pleasant and comfortable stay and we regret that we missed the mark on this occasion. We understand that the delay in housekeeping service and linen delivery negatively affected your experience and we apologize for the inconvenience faced.In terms of the noise, we are currently in union negotiations and we understand the noise generated from these proceedings can be a nuisance. We apologize for any disturbance caused and we truly appreciate your patience during this time. Nonetheless, we'd like to regain your trust and hope for an opportunity to serve you better in the future.

8/10 - 좋아요

??

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
아기와 같이 묵었는데 아기침대를 이용할 수 있었다. 디즈니랜드까지 걸어서 가기 괜찮은 위치였다.
2023년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 3월 28일
4/5 리뷰 감사합니다!우리와 함께 즐거운 시간을 보내셨다니 정말 기쁩니다! 저희의 편리한 위치에 만족하셨다니 기쁩니다. 우리는 손님의 행복과 만족을 깊이 생각하므로 앞으로 우리 팀과 함께 귀하의 우려를 해결할 것입니다. 우리는 탁월함을 위해 노력하므로 곧 더 나은 경험을 여러분과 공유할 수 있기를 기대합니다!

6/10 - 괜찮아요

Jeeyoung

2023년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 1월 23일
We appreciate the feedback, Jeeyoung.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

AMANDEEP

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stsy
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Mari

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice, but the elevator didn't come easily.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Mari, we appreciate you taking the time to share your experience. It's wonderful to know you found the Sheraton Park Hotel at the Anaheim Resort to your liking. We understand that the elevator could be more prompt and assure you that we continually seek to improve on all aspects of our guest experience. Here's to your next visit with us.

8/10 - 좋아요

Filomena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Filomena, thank you for choosing Sheraton Park Hotel at the Anaheim Resort and for your high rating. We appreciate your feedback and sincerely hope you had a memorable experience. Looking forward to being at your service again in the future.

2/10 - 너무 별로예요

Ya-Yu

단체 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
It was the worst hotel in my life. My friend and I are two Asian women who are only 20 years old. We experienced racism and discrimination of age at this hotel. When we entered the room after checking in, there was another person there, and they said they had not checked out yet. We had to return to the first floor carrying the heavy luggage. We explained this whole situation to the main desk, and they said it was a program error. We received a new room two floors lower than the original one. They only gave us a breakfast buffet voucher as compensation for their horrible mistake, although customers were anxious and uncomfortable in an unsafe environment and security. When I went to the buffet on the morning of the 25th, they took away our breakfast voucher and did not return until I asked them to. They reluctantly gave it to me. Also, although there were no people in the restaurant, they gave us a seat in front of the corner entrance. We were so disappointed in their attitude. If you want to experience racism, I suggest you visit this place. Both the main desk and the restaurant were very rude and racist toward colored and young age people. The security in this hotel is the worst, and the hotel ignores its customers. If you use this hotel, someone will enter your room because of the clumsy program. If your English is poor or you are a person of color, they will ignore you. Your trip will be uncomfortable and ungrateful because of the Sheraton Park Hotel at the Anaheim Resort
답변 제공: Customer Service 님, 2024년 3월 26일
We hope this message finds you well. We sincerely apologize for the unpleasant experience you encountered. Your feedback regarding the check in experience and the lack of service at the restaurant is deeply concerning to us, and we understand the frustration and inconvenience this must have caused you. We see you are still in-house with us so we will have the Front Office Manager reach out to you directly regarding your experience. Again, we sincerely apologize and hope that you have a great rest of your stay with us. Please do not hesitate to reach out if you need any further assistance.

8/10 - 좋아요

Lina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay close to everything.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Lina, it's great to hear that your stay at Sheraton Park Hotel at the Anaheim Resort was to your satisfaction. We're also thrilled you enjoyed the convenience of our location. Looking forward to your next visit.

10/10 - 훌륭해요

Chad Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a nice stay rooms were modern, clean and comfortable
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Chad Michael, it's great to hear that you had a pleasant experience at Sheraton Park Hotel at the Anaheim Resort. We appreciate your kind comments about our modern, spotless, and comfy rooms. We aim to provide an enjoyable stay for all our guests and it's heartening to know we achieved that during your visit. Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Margarita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was on business trip and really liked it. Planning to go there with my family.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Lourdes

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The housekeepers were amazing.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Lourdes, it's delightful to hear how the Sheraton Park Hotel at the Anaheim Resort made an impression on you. Your appreciation for the efforts of our diligent housekeeping team members is truly valued. Come visit us again in the future! We're looking forward to your next stay.

2/10 - 너무 별로예요

bryanna

Please do not stay here. They refuse to give their workers contracts. These workers protest outside every morning and night. It’s a huge disturbance. Sheraton, you are NOTHING without the people who work here. Treat your employees right & just. We called law enforcement & they advised to leave a bad review as well. Sheraton DO BETTER.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Thank you for your feedback and please accept our apologies for the labor action which created disturbance during your stay. As we do our best to indicate to guests, the hotel is currently involved in union negotiations and we respect the rights of our associates to voice their opinions, as they have occasionally chosen to do. We do not support the manner in which they protest, however, are unable to intervene and are provided no support from authorities to control the disturbance. We deeply regret the circumstances and understand, and share, your frustration. We trust there will be a more favorable opportunity to regain your confidence on another occasion.

10/10 - 훌륭해요

Yuki

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good Hotel
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Yuki, we're thrilled to hear that you found Sheraton Park Hotel at the Anaheim Resort to be satisfactory. It's wonderful knowing that our guests appreciate their experiences with us. We look forward to welcoming you back the next time your travels bring you to Anaheim.

10/10 - 훌륭해요

Ana Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have bien in many hotels around Disney and I really really like this one. Wonderful!!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Ana, it's great to hear that you've had such a positive experience at Sheraton Park Hotel at the Anaheim Resort. Your kind words make us proud and we're delighted to know we're one of your preferred hotels around Disney. Thank you for the glowing review and we can't wait to welcome you back on your next visit!

10/10 - 훌륭해요

Shaneen

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean, beautiful and convenient to access all areas we wanted to visit. Was just a short two block walk away from Disneyland, would definitely book here again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Shaneen, it's great to hear that you found the Sheraton Park Hotel at the Anaheim Resort clean, beautiful, and conveniently located. We're thrilled you appreciated our close proximity to Disneyland, and it's wonderful to know that you would consider staying with us again. We strive to continue offering exceptional service and look forward to your future visits.

10/10 - 훌륭해요

Susan 님, Auckland

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location to Disneyland
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Susan, it's wonderful to hear you found the location of Sheraton Park Hotel at the Anaheim Resort ideal for your visit to Disneyland. We're pleased to be situated so conveniently for our guests' enjoyment. We appreciate your review and look forward to welcoming you back.

10/10 - 훌륭해요

Daniela

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Daniela, it's fantastic to see a perfect score for Sheraton Park Hotel at the Anaheim Resort. We greatly appreciate your support and hope to welcome you back again soon.

10/10 - 훌륭해요

MICHELLE 님, CD OBREGON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel, excelente ubicación.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Michelle, es maravilloso saber que el Sheraton Park Hotel en Anaheim Resort y su ubicación le parecieron excepcionales. Realmente apreciamos sus comentarios positivos y esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.

6/10 - 괜찮아요

Margaret Elizabeth

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Margaret Elizabeth, thank you for taking the time to leave a rating. It seems your stay was not fully satisfactory. If there were any issues, we would appreciate it if you could provide more details. Your feedback is important in helping us enhance the guest experience. We hope for a chance to serve you better in the future.

6/10 - 괜찮아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
If your room is on an upper floor facing toward Disney it’s great to see the fireworks. However it’s also very loud from the street traffic below. If you need quiet request a room facing the pool — maybe 5 or 6 floors up. Also, the minifridge in my room was very loud. I moved it into our bathroom at night. I would have just pulled the plug entirely, but we need to keep a few things cold. Still with the road noise I had to wear ear plugs to sleep.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Gary, it's great to know you enjoyed our views of the fireworks. We apologize for the noise you experienced, both from the street and the fridge in your room. Rest assured, we will share your feedback with the relevant teams to ensure we improve for future guest experiences. Your suggestion for a pool-facing room is insightful and we appreciate you sharing it. We trust there will be a more favorable opportunity to regain your confidence on another occasion.

10/10 - 훌륭해요

Darren 님, Lithgow

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Disneyland stay couldn't help enough. Walking to Disneyland only takes 10 minutes at most
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Darren, it's fantastic to hear that the Sheraton Park Hotel at the Anaheim Resort's proximity to Disneyland enhanced your stay with us. We're thrilled that our helpful colleagues could make your visit even more enjoyable. We hope to welcome you back on your next Disneyland adventure.

6/10 - 괜찮아요

Salena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the property was well kept. Very safe and clean! Beds were comfortable and rooms were clean. And walkable distance to the parks! (15 min walk) However, you do not have free WiFi in the rooms. We were charged an additional $25 for wifi! And parking is $32 for the night, which defiantly adds up. Additionally, you do not have access to the thermostat in the rooms. We stayed on the 7th floor and had to keep the sliding glass door open all night for some cold air. This was very inconvenient after a long hot day at the park, no one wants to come back to a hot room. The hotel itself was nice but with all these additional charges, I would probably stay somewhere else.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Salena, your feedback is valued and appreciated. It's encouraging to hear that you found our property clean and safe and enjoyed the close proximity to the parks. We understand your concern surrounding the charges for WiFi and parking, it's noted that these additional costs can impact the overall perception of value. Your point about the room temperature is of concern too. We aim to provide comfortable accommodations and we regret that you had to deal with temperature discomfort. Your words will be taken on board as we continuously aim to improve our guest experience.

6/10 - 괜찮아요

Gerald

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You cannot control the temperature in the rooms. Front desk explained the heating will only go on if the outdoor temperature goes below 67 degrees. They told me the only way you can get the room temperature to increase is to shut the thermostat off. It never got above 68 degrees.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Gerald, we appreciate you providing us with your feedback regarding your stay. It's unfortunate to hear about the discomfort you experienced with the room temperature control. We strive for our guest rooms to be comfortable and well-equipped for each guest. In light of this, we would like to assure you that we'll review our room temperature policies to ensure future comfort for all guests. Despite your experience, we hope we can have a better opportunity to serve you in the future.

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Thank you for sharing your perfect rating with us, Manuel!It's wonderful to see how much you appreciated your time at Sheraton Park Hotel at the Anaheim Resort! We want everyone to feel right at home at Sheraton Park Hotel at the Anaheim Resort. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 - 좋아요

Sheila Marie

가족 여행
Had to ask to have the body wash dispenser filled, housekeeping left a dirty pillow slip on the counter, one elevator and it was very slow.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Sheila, we are grateful for your feedback. We appreciate your patience in regard to the amenities replenishment and housekeeping matters encountered. The speed of our elevator is also noted. Every guest's comfort is our top priority and your comments guide us in the right direction to enhance the guest experience. Trust that we're working efficiently to rectify these concerns and offer you a more pleasant stay in the future.

10/10 - 훌륭해요

Viridiana

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thanks for the perfect rating, Viridiana!We're pleased to hear that you have fully enjoyed your stay at Sheraton Park Hotel at the Anaheim Resort, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 - 좋아요

Mayra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very clean although our water turned off during the day without notice
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Mayra, it's good to hear that you found the Sheraton Park Hotel at the Anaheim Resort clean. We regret that you experienced unexpected disruptions to your water supply. Please know your comfort is our priority and such incidents are not commonplace. We hope to serve you again in the future, offering an experience that fully meets your expectations.

10/10 - 훌륭해요

KAZUKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
清潔
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noice
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Andrew, thank you for your short but direct comment about your experience. We understand that noise disturbances can impact the overall quality of your stay and for this we sincerely apologize. We hope to resolve these matters soon and create a more peaceful environment for our valued guests like yourself.

8/10 - 좋아요

Rob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was informed at registration of employee union protests on the property. I was not informed that the protests began around the guest room tower at 4:30-5:00 am each night of stay, intentionally planned to disrupt guest sleep.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Rob, we appreciate your understanding on the labor actions occurring during your visit. We regretfully acknowledge that the noise may have caused some disturbance to your sleep and apologize for the inconvenience caused. As you've experienced, these protests can turn out to be more disruptive than intended. We're striving to find a resolution to this matter promptly. We trust there will be a more favorable opportunity to regain your confidence on another occasion.

10/10 - 훌륭해요

John 님, Imperial

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel. We have always enjoyed staying here.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
John, we're thrilled to hear that you consistently enjoy your stays at Sheraton Park Hotel at the Anaheim Resort. Our team strives to provide memorable experiences and we're glad to have met your expectations. Your continued loyalty is immensely appreciated. Can't wait to welcome you back for another enjoyable stay!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Diana, it's wonderful to hear that your experience at Sheraton Park Hotel at the Anaheim Resort was 5-star worthy! We appreciate your understanding during the current circumstances and look forward to your next visit. We trust there will be countless more memorable experiences ahead.

4/10 - 별로예요

Kou

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for sharing your feedback, Kou.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4/10 - 별로예요

edvard

가족 여행
별로예요: 숙박 시설 상태 및 시설
Heater was not working properly & bed sheet had stain
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Edvard, we regret to hear about the issues you encountered with the heater and bedding during your stay. Please rest assured that our team members strive to maintain exceptional room cleanliness and functioning amenities, and we apologize if your experience did not meet these standards. Guest comfort is our highest priority, and we would welcome the chance to better serve you next time. We appreciate your feedback as it helps us improve.

2/10 - 너무 별로예요

Miranda

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Miranda, it seems your experience at Sheraton Park Hotel at the Anaheim Resort did not meet your expectations. Without specific details, we're unable to address your concerns directly. However, it's clear that we have room to enhance our guest experience. If you have any specific issues or feedback, we would appreciate if you could share them with us. We trust there will be an opportunity to regain your confidence in the future.

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grounds were kept clean. Rooms were immaculate & matched pictures perfectly. Views were great. Onsite store & restaurant made for convenience. Very short walk to nearby food & entertainment. Short walk to & from Disneyland. Shuttle would be nice though
답변 제공: Customer Service 님, 2024년 2월 1일
Joseph, it's fantastic to hear that you appreciated the pristine condition of Sheraton Park Hotel at the Anaheim Resort. We're thrilled you could take advantage of our convenient onsite amenities and proximity to local attractions. A shuttle is a great suggestion that we will consider for future improvements. We hope to serve you again on your next visit to Anaheim to create another stellar experience.

8/10 - 좋아요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Bruce, it's wonderful to hear that you had a positive experience at Sheraton Park Hotel at the Anaheim Resort. Your rating suggests you found value in our accommodations. We'd love to extend another warm welcome to you on your return. Thanks for choosing us!

10/10 - 훌륭해요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our stay was great. There was a strike going on during our stay, but the employees working tried to make it non disruptive as possible. Walking distance to convention center and hotel was clean.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Shannon, it's delightful to hear that your stay at Sheraton Park Hotel at the Anaheim Resort was enjoyable, even amidst the current labor action. We appreciate your understanding and acknowledge our team's effort in minimizing disruptions. We're pleased to hear our prime location was convenient for your needs and that you found the hotel tidy. Thank you for your kind words. We hope to welcome you back under more serene circumstances in the future.

10/10 - 훌륭해요

Celine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After having a terrible start to our trip, we were due to stay at the Sheraton on the 20th January, and arrived early as we were going to Disneyland. The check in agent was so lovely, and gave us a early check in which was amazing!! The property itself was beautiful, quiet rooms, amazing facilities. It was just perfect!! Loved having a balcony. We booked three rooms so were not expecting to be able to check in early - but nope she gave us the 3 rooms, and also right next to each other which was AMAZING!! We were able to exploit the pool the morning of our check out date. Which we enjoyed (even in the winter time). We will definitely be back We regretted not booking our full trip here,
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Celine, it's wonderful to hear that Sheraton Park Hotel at the Anaheim Resort was able to turn around your vacation with our excellently appointed property, tranquil accommodations, and top notch facilities. Our team members strive to exceed guest expectations, so we're thrilled to hear that you appreciated the convenience of early check-ins and close proximity of your rooms. Your positive comments, especially your enjoyable experience at the pool, are greatly appreciated. We are already anticipating your next stay, confident that we can continue to exceed your expectations.

10/10 - 훌륭해요

marilu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo único es que en la alfombra del cuarto había basura como una uña postiza que duró desde que llegamos hasta que nos fuimos. Todo lo demás súper bien
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Marilu, agradecemos tu reseña. Es lamentable enterarse del problema con la limpieza de su habitación. Nuestro equipo está comprometido a proporcionar un ambiente limpio y acogedor. Hemos tomado nota de sus comentarios para mejorar. Nos complace saber que el resto de su estancia fue agradable. Esperamos darle la bienvenida nuevamente al Sheraton Park Hotel en Anaheim Resort para una experiencia aún mejor.

10/10 - 훌륭해요

Steve

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Steve, it's wonderful to know your stay at Sheraton Park Hotel at the Anaheim Resort was satisfying, based on your rating. We continually strive to offer excellent experiences for our guests and are grateful you chose us. We look forward to welcome you back in the future.

10/10 - 훌륭해요

Martha

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Martha, it's wonderful to see your perfect rating for the Sheraton Park Hotel at the Anaheim Resort. We truly appreciate your support and look forward to welcoming you back for another excellent experience.

4/10 - 별로예요

McKenna

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
McKenna, it's regrettable to see that your experience didn't meet the expected standard, and we truly value the feedback provided through your rating. We're constantly striving to improve our guest experience, and your input is instrumental in this endeavor. We trust there'll be a chance for us to provide you a more favorable stay in the future.

6/10 - 괜찮아요

Lorinda

연인과의 여행
좋아요: 청결 상태
Hotel was ok. Staff was very nice. We were frustrated because we could never reach the front desk by phone. It always went to VM. Other than thay the stay was fine.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Lorinda, we appreciate you taking the time to give us your feedback. It's pleasant to hear that you found our team members friendly, but we're disappointed to hear about the trouble you had with reaching our front desk via phone. Your experience is important to us and your observations allow us to improve our services. We hope to welcome you back at Sheraton Park Hotel at the Anaheim Resort in the future to provide a better experience.

10/10 - 훌륭해요

Philip 님, Carrum Downs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Philip, it's great to see that your experience at Sheraton Park Hotel at the Anaheim Resort reached a high standard. We appreciate your rating and are encouraged by your positive evaluation. It motivates our team members to continue providing exceptional service. We're looking forward to your next visit.

10/10 - 훌륭해요

Melissa

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Thanks for the fantastic rating, Melissa!It's outstanding we could exceed your expectations during your stay at Sheraton Park Hotel at the Anaheim Resort. We're all looking forward to your next stay with us.

6/10 - 괜찮아요

Thomas

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
We appreciate you leaving your feedback with us, Thomas.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Song

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Song, it's fantastic to see your perfect rating for Sheraton Park Hotel at the Anaheim Resort! We are thrilled to learn you've had a positive experience and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Brenda

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Brenda, it's wonderful to hear that you had an excellent experience at Sheraton Park Hotel at the Anaheim Resort. We sincerely appreciate your top score and look forward to welcoming you back for another delightful stay.

10/10 - 훌륭해요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Nicholas, it is wonderful to hear that your stay at Sheraton Park Hotel at the Anaheim Resort yielded a top rating. We appreciate you choosing us for your lodging needs and look forward to your return. Safe travels until then.