We made the reservation at 7:30 at night. Then drove 30 minutes from Freiburg to stay there. The office closed at 6:00, therefore we couldn't stay there. Not only that but they wouldn't refund our money. Beware, beware, Beware. Very Very poor business practices. Hotels.com was good to work with, but this gasthaus was awful awful awful. I hope that others will learn from our experience and not stay there.