The pool broke down the morning of our arrival and stayed closed the 4 days we were there. This is a more expensive choice of hotels in the area and only picked it, and paid the extra, for the pool. We were offered no discount, refund, compensation, vouchers, anything for the inconvenience. The room keys only worked once and then had to be reprogrammed, ice machine was out the first time we tried to get ice. Without touching the facet, the shower water would fluctuate cold/hot. Needless to say, we will stick with the cheaper options from now on, as there was little to gain for the cost.