로비

코트야드 바이 메리어트 올랜도 에어포트 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 527개" "
평점 8 - 좋아요. 1000개 이용 후기 중 319개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 82개" "
평점 4 - 별로예요. 1000개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 29개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

jeffrey

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
was a great night before an early morning flight!!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Jeffrey, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Angela, Thank you for choosing Courtyard Orlando Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Kind regards,Scott DissonGeneral Manager

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Sharon, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Liang

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good customer service and friendly front desk young lady . Thank you !
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Liang, Thank you for taking the time to review your stay at Courtyard Orlando Airport. We especially want to thank you for acknowledging our professional, friendly staff. Our goal is to make your stay as successful as possible and to assist you with whatever needs you have during your travels, so we're glad we accomplished that during your stay. We appreciate your business and hope you will stay with us again on your next trip to the Orlando area.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Douglas, Thank you for choosing Courtyard Orlando Airport. We were pleased that we exceeded your expectations during your visit to our area. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Kind regards,Scott Disson,General Manager

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No free breakfast
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Renee, Thank you for sharing your review of Courtyard Orlando Airport. We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations. Thank you for choosing us and taking the time to leave your feedback. We hope you will stay with us again the next time you visit our city.Kind regards,Scott Disson,General Manager

6/10 - 괜찮아요

Monica

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Monica, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Kind regards,Scott Disson,General Manager

10/10 - 훌륭해요

BRIAN

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Brian, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Orlando Airport. We look forward to your return and wish you all the best with your future travels.Kind regards,Scott Disson,General Manager

10/10 - 훌륭해요

Jennifer

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Jennifer, Thank you for the wonderful rating for Courtyard Orlando Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Kind regards,Scott DissonGeneral Manager

8/10 - 좋아요

Eric

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Eric, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Orlando Airport. We look forward to welcoming you back on your next visit.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Paul, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard Orlando Airport.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
T
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Kathy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Orlando Airport, and we look forward to welcoming you back soon.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Carol

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Carol, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard Orlando Airport.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Paul 님, Parker

좋아요: 청결 상태, 편의 시설/서비스
Great vicinity to airport.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Paul, Thank you for your feedback on Courtyard by Marriott Orlando Airport. We are pleased to hear that you found our hotel in excellent proximity to the airport. Providing convenient locations for our guests is one of our priorities. We appreciate your positive comment, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Scott Disson,General Manager

6/10 - 괜찮아요

Amanda

좋아요: 청결 상태, 직원 및 서비스
An aging transit hotel which is fine for what it is needed for. The toilets need to be updated - such a waste of water. Also the cleaning solution smell was overpowering in the lobby area where you also get coffee and breakfast. Otherwise staff nice and hardworking.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Amanda, Thank you for taking the time to evaluate your stay at our hotel. Although we are glad you liked our courteous associates, we are sorry for the disappointment you had with the overall look and feel of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Furthermore, we work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope to serve you again on your next trip to Orlando.Kind regards,Scott Disson,General Manager

8/10 - 좋아요

Real

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a good option for after cruse and shuttle was a great option .
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Real, Thank you for staying at Courtyard Orlando Airport for your post-cruise stay. We are so glad that you loved everything about our hotel and that you could take advantage of our shuttle services. We hope that you had an excellent time on your cruise and that you will revisit us whenever you return to Orlando.Kind regards,Scott Disson,General Manager

8/10 - 좋아요

Gail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Gail, Thank you for choosing Courtyard Orlando Airport and taking the time to post your wonderful review. We are delighted that you had such a positive experience throughout the hotel. We are grateful for your recommendation and hope you will consider us again whenever your travels bring you back to Orlando.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great options for breakfast and dinner. Also wine and drinks available for purchase at very reasonable price. The Courtyard special Old Fashion is just incredible.. Must order if you enjoy bourbon....
2024년 1월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear James, Thank you for being our guest at Courtyard Orlando Airport and sharing your experience. We are delighted to know you were pleased with our excellent breakfast and beverages. It was a pleasure to host you, and we look forward to your return visit. Kind regards,Scott Disson,General Manager

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient place to stay
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Peter, Thank you for choosing Courtyard Orlando Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Kind regards,Scott Disson,General Manager

10/10 - 훌륭해요

Joseph

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Joseph, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Orlando Airport. We look forward to your return and wish you all the best with your future travels.Kind regards,Scott Disson,General Manager

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location) walking distance to multiple restaurants. The shuttle service was well run
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 25일
Dear Christopher, Thank you for sharing your experience at Courtyard Orlando Airport and taking the time to highlight the features of our property that you enjoyed the most. We are delighted you enjoyed our ideal location and convenient shuttle service. We appreciate your feedback and look forward to hosting you again the next time you are in Orlando.Kind regards,Scott Disson,General Manager

8/10 - 좋아요

KENNETH WAYNE 님, Baton Rouge

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Dear M. Wayne, We appreciate you taking the time to leave your kind rating for Courtyard Orlando Airport. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Kind regards,Scott DissonGeneral Manager

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Sandra, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Courtyard Orlando Airport. We look forward to welcoming you back on your next visit.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Beau

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean. Really appreciated the airport shuttle.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Courtyard Orlando Airport. We are delighted to hear that you enjoyed our spotless property and shuttle service. We look forward to welcoming you back for another wonderful visit.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Brandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Dear Brandy, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Orlando Airport. We look forward to your return and wish you all the best with your future travels.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
perfect for a quick, over-night stay at MCO.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear John, Thank you for the nice review. We are so glad our location worked well for you and that you appreciated being so close to airport. Thank you for being our guest. We look forward to your next visit at Courtyard Orlando Airport.Kind regards,Scott DissonGeneral Manager

8/10 - 좋아요

Jerry

좋아요: 청결 상태
Did not clean my room
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Jerry, We appreciate you taking the time to leave your review regarding your recent visit to Courtyard Orlando Airport. We are pleased to know that you had an overall pleasant experience. However, we sincerely apologize for the inconvenience with the cleanliess of your accommodations. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to welcoming you back the next time you are in the area!Kind regards,Scott DissonGeneral Manager

6/10 - 괜찮아요

Stacey

2023년 12월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 22일
Dear Stacey, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Kind regards,Scott Disson,General Manager

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a little outdated (wear and tear) but overall we had no issues. The staff was very pleasant and we got a shuttle at 330am to the airport which is unheard of in my state!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Michelle, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt some of our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Kind regards,Scott DissonGeneral Manager

6/10 - 괜찮아요

Gail

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Gail, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Kind regards,Scott DissonGeneral Manager

4/10 - 별로예요

Troy 님, Ketchikan

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Way overpriced for what it is. Hotel AC was very loud, and smelled moldy. Obviously the hotel is very close to the airport so you could hear jets taking off. Low water pressure, scratchy linens on the bed, popcorn ceiling, enamel on the tub was peeling up, tiles on the floor loose. You had to pay for coffee in the morning, there is a fee for breakfast, you have to pay to park your car in their lot. On the plus side, the 5 dollar a cup coffee was strong and available at 5:00 am, and the shuttle was reliable. Will not stay here again unless the price is much lower.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Troy, Thank you for your recent stay with us and for the review. We want every guest who stays with us to have an outstanding time and leave with a lasting favorable impression. We apologize that we fell short in making that happen for you during your visit. We do hope you will consider a future stay and allow us to make amends.Kind regards,Scott DissonGeneral Manager

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and comfy. Had an issue with the door key not working; and after staff had recalibrated it; door key was still a bit troublesome. Staff were friendly and helpful; and arranged transportation for me from and to airport. Will recommend your hotel to friends & family going to Orlando.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Maria, Thank you for sharing your experience at Courtyard Orlando Airport and taking the time to highlight the features of our property that you enjoyed the most. We are delighted you enjoyed our location, friendly staff and shuttle service. While we regret the inconvenience that you faced with the key of your room, we are glad that our efficient associates could helo you with the issue. We appreciate your feedback and look forward to hosting you again the next time you are in Orlando.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Roy

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Roy, Thank you for letting us know your visit to Courtyard Orlando Airport was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

martin

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
Dear Martin, Thank you for choosing to stay at Courtyard Orlando Airport. Ratings are the single most important indicator of how we are doing, and we are pleased to have your highest rating. We value your business and hope you will visit us again the next time you are in Orlando.Kind regards,Scott Disson,General Manager

10/10 - 훌륭해요

Alexis

좋아요: 직원 및 서비스
So basic
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Alexis, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

EDGAR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Edgar, Thank you for rating your stay at Courtyard Orlando Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Kind regards,Scott DissonGeneral Manager

6/10 - 괜찮아요

Kirk

좋아요: 직원 및 서비스
Adequate for price.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Kirk, Thank you for taking the time to evaluate our hotel. We are glad to hear that you found us to be of great value. Your input is essential to us as we continuously strive to meet the expectations of our guests. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Susan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay and park
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Susan,Happy Holidays and Happy New Year!Thank you for choosing Courtyard Orlando Airport for your recent visit to Orlando. We are glad to know that your stay was perfect in every way possible. We are also delighted that you enjoyed our comfortable accommodations as well as convenient parking facilities. We appreciate your feedback, and we look forward to welcoming you back soon.Kind regards,Scott Disson

8/10 - 좋아요

Megan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Driver was very helpful and friendly. Receptionist was quick and friendly
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Megan, Thank you for the positive comments about Courtyard Orlando Airport, and we especially appreciate your kind remarks about our staff. We make every effort to provide the level of service that you expect and deserve, so it is nice to see our efforts recognized. Thanks again for your review, and we hope to welcome you back the next time you travel to Orlando.Kind regards,Scott DissonGeneral Manager

2/10 - 너무 별로예요

Dwayne 님, St Johns

별로예요: 편의 시설/서비스
Property was filthy, smelly, and bed was squeaky all night. Description was not well described and very misleading. The room was over $200.00. This is not acceptable and not the expectation set for Marriott or Orbitz
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Dear Dwayne, Thank you for being our guest and for sharing your candid review. On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Guest, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Orlando Airport. We look forward to welcoming you back on your next visit!Kind regards,Scott Disson

8/10 - 좋아요

joyce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rugs are stained, otherwise things seem clean; staff is very friendly.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Joyce, Thank you for taking the time to evaluate your stay at our hotel. We are delighted to read that you enjoyed the exceptional services delivered by our associates and that overall you had a great visit. We value your feedback and will work to address the concern you mentioned in your review so your next stay will be exceptional in every way. We hope to serve you again on your next trip to Orlando.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Nancy

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Nancy, Thank you for choosing Courtyard Orlando Airport and taking the time to post your wonderful review. Your excellent rating affirms the positive experience you had throughout the hotel and serves as a great tool to let us know we are it doing right. We look forward to the opportunity of hosting you again whenever your travels bring you back to Orlando.Kind regards,Scott DissonGeneral Manager

4/10 - 별로예요

Daniela

연인과의 여행
별로예요: 직원 및 서비스
Zwei Stunden auf das Shuttle gewartet, zuerst in ein falsches Zimmer eingebucht, dann im richtigen Zimmer fehlendes Balkonmobilar, extrem laute Klimaanlage, nur kalt duschen funktionierte… nicht schön.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 25일
Dear Daniela, Thank you for reviewing your stay with us. We are sorry for the inconvenience you had due to the delay with the shuttle. Moreover, we apologize for the mix-up with your reservation and the issues you had with your room. We will share your feedback with the appropriate team members to ensure we improve our accommodations and service levels moving forward. Again, we are sorry for the problems you encountered, and we hope you will give us another chance to restore a favorable impression the next time you are in this area.Kind regards,Scott Disson,General Manager

6/10 - 괜찮아요

Susan

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Dear Susan, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Kind regards,Scott DissonGeneral Manager

10/10 - 훌륭해요

Gary

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Dear Gary, Thank you for your recent stay at the Courtyard Orlando Airport and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Orlando. We enjoyed having you as our guest, and we hope to see you again soon. Kind regards,Scott Disson

8/10 - 좋아요

Destiny

좋아요: 청결 상태
Was a decent one day stay for the purpose of being closer to the airport. Decent and cozy bed. Texture or the bathtub wasn’t great - freaked me out a bit and the shower knob was very loose and difficult to place on an appropriate temperature. Overall, customer service was decent as well.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Courtyard Orlando Airport. We are pleased to know that you enjoyed our convenient location and courteous service. However, we apologize for any shortcomings in meeting your expectations with the room. We have noted your feedback about your room and we will address the issue with our maintenance team to enhance our guest experience. We hope we have the chance to welcome you back in the near future.Kind regards,Scott DissonGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Room
We are staying here one night only. The room is comfortable but there is a moldy smell in the room. Otherwise, it is a nice room.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 12일
Dear Guest, Thank you for being our guest at Courtyard Orlando Airport and for posting such a nice review. We're particularly pleased that you enjoyed your overall stay. However, we are sorry for the inconvenience you had with the room smell. We will share your comments with the appropriate individuals and ensure the issues are resolved. Thank you again for your patience, and we hope we have the chance to welcome you back in the near future. Kind regards,Scott Disson

10/10 - 훌륭해요

Agnes

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionist was very helpful and polite. The room was spotless with a pleasant smell. The only disappointment was they advertised a balcony, but was given a room on the first floor. But it wasn’t bad but turned out to be more convenient.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Agnes, We are delighted to read that you thoroughly enjoyed your stay with us and that our front desk associates were welcoming and accommodating. However, we regret not meeting your expectations in some aspects, but we are glad that you found our room to be fresh, invigorating, and comfortable. Thank you for choosing to stay at Courtyard Orlando Airport, and it will be our pleasure to welcome you on your next visit to Orlando.Kind regards, Scott Disson General Manager

2/10 - 너무 별로예요

Sayantani

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Never going back. Shuttle service never showed up even after 1 hour. Front desk made false promises that shuttle would show up, knowing fully well it won’t. Wasted over an hour waiting for it before taking taxi. Emailing to general manager was futile as well as there has been no response. Bed was not great and sheets smelt bad. Encourage people to avoid this property.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 10일
Dear Sayantani, Thank you for sharing the specifics of your visit with us. We truly apologize for not meeting your expectations and for the shuttle service issues you experienced. We have shared these concerns with the appropriate individuals, and we are very grateful for your understanding. Furthermore, we are sorry for your dissatisfaction with our beds. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will consider us again so we can provide you with the flawless hospitality and stay you should always expect from us. Kind regards,Scott Disson,General Manager