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그랜드 호텔 올랜도 - 유니버셜 블러바드 여행 후기

3.5 out of 5
그랜드 호텔 올랜도 - 유니버셜 블러바드
7825 Universal Blvd, Orlando, FL

이용 후기

6.8
평점 10 - 훌륭해요. 1003개 이용 후기 중 263개" "
평점 8 - 좋아요. 1003개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 192개" "
평점 4 - 별로예요. 1003개 이용 후기 중 131개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 157개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함
답변 제공: Yanelis M. 님, 2021년 6월 15일
Thank you for your feedback. We are working hard to improve in all areas.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
excellent
2024년 4월에 1박 숙박함
답변 제공: NOEL 님, 2024년 4월 22일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 - 괜찮아요

Kellynes

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mucha falta de limpieza.
2024년 4월에 3박 숙박함
답변 제공: NOEL 님, 2024년 4월 16일
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

8/10 - 좋아요

Silvio

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recommend, good hotel and room very cleaning.
2024년 4월에 2박 숙박함
답변 제공: NOEL 님, 2024년 4월 8일
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 - 별로예요

Heidi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible, nasty, breakfast, rooms run down
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 4월 8일
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

10/10 - 훌륭해요

Claude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: NOEL 님, 2024년 4월 4일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 - 훌륭해요

Charlie

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Desayuno incluído
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 4월 1일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 - 좋아요

Moomoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: NOEL 님, 2024년 4월 1일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 - 좋아요

Rosemary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 28일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 - 별로예요

STEVEN

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lousy service dirty rooms
2024년 3월에 2박 숙박함
답변 제공: NOEL 님, 2024년 3월 25일
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

4/10 - 별로예요

Sylvie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property could of been better
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 24일
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 21일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 - 별로예요

David

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 14일
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 2 / 5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

6/10 - 괜찮아요

Jeanette

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We found this property to be rough around the edges. Not the cleanest and not very updated.
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 16일
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay, and am thankful to have found a last minute booking. The only con to my stay was the bed; it was hard as a rock.
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 11일
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concern, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

6/10 - 괜찮아요

Wayne 님, Greenville

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Usually nice looking from the outside.
2024년 3월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 10일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

6/10 - 괜찮아요

Wander

단체 여행
좋아요: 직원 및 서비스
buen hotel , solo tuvimos problemas de drenaje de agua en la bañera pero todo lo demás es bien.
답변 제공: NOEL 님, 2024년 3월 5일
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concern, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

8/10 - 좋아요

maria fernanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buen hotel solo para descansar fuimos por dos días a universal fue buena la atención la habitación estaba limpia
2024년 3월에 2박 숙박함
답변 제공: NOEL 님, 2024년 3월 4일
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 - 좋아요

virginia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free breakfast was okay, bus to Disney, clean pool with towels but cold
2024년 2월에 5박 숙박함
답변 제공: NOEL 님, 2024년 3월 3일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 - 훌륭해요

Donna

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt like being charged extra for thing i didnt need. But others need theses services they offer. Quite there not to many people at this time. No problems , no people lingering around, pool nice, great place ,be back soon
2024년 2월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 2일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 - 훌륭해요

PEVER

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 2월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 1일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 - 너무 별로예요

Dianna

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
If you’re a Floridian they charge you $200 deposit.
2024년 2월에 1박 숙박함
답변 제공: NOEL 님, 2024년 2월 25일
Dear Guest, Thank you for staying with us. It the hotel policy to collect USD 200 as deposit for people who are not staying in Florida State. We look forward to welcoming you again.Sincerely,The Hotel Management

4/10 - 별로예요

Seth C

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is nice. But that was the only nice thing about it. First off this is NOT A HOTEL. It is a motel. There is a major difference as access to rooms on a hotel are from the inside implying an extra measure of safety. The rooms at this facility are accessible from the outside. There were several signs of bugs here. I saw a book louse in the sink. I saw a spider on the dresser. The carpet was filthy. I wouldn't trust the sheets or pillows here. They had a big spread for the breakfast however the eggs and sausage were fake and disgusting. They have the potential to be the cause of several upset stomachs in guests.
2024년 2월에 1박 숙박함
답변 제공: NOEL 님, 2024년 2월 23일
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

2/10 - 너무 별로예요

maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
HORRIBLE MUY SUCIO
2024년 2월에 2박 숙박함
답변 제공: NOEL 님, 2024년 2월 21일
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Better than expected for the price and previous reviews
2024년 2월에 2박 숙박함
답변 제공: NOEL 님, 2024년 2월 21일
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

8/10 - 좋아요

Dalila

2024년 2월에 1박 숙박함
답변 제공: NOEL 님, 2024년 3월 21일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 - 별로예요

Edgar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, cracked dry wall, housekeeping only came to service the room once during our 4 night stay. Stiff king sized mattress with multiple rock hard tiny pillows. Room keys stopped working halfway through our stay. Way too many cons to this stay to every consider going back.
2024년 2월에 4박 숙박함
답변 제공: NOEL 님, 2024년 2월 12일
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

8/10 - 좋아요

Narciso 님, Maitland

2024년 2월에 3박 숙박함
답변 제공: NOEL 님, 2024년 2월 8일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 - 훌륭해요

Narciso 님, Maitland

좋아요: 청결 상태
2024년 1월에 4박 숙박함
답변 제공: NOEL 님, 2024년 2월 5일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 - 너무 별로예요

Travis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room smelled the floor was greasy. TV was limited and did not work. Bugs in the room. I checked out after one night and was supposed to stay for two. They would not refund my second night. Not happy. Please contact me as I would like to get second night refund.
2024년 1월에 2박 숙박함
답변 제공: NOEL 님, 2024년 1월 30일
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Linda
Great customer service. Very clean and comfortable. Recommend this hotel.
2024년 1월에 1박 숙박함
답변 제공: NOEL 님, 2024년 1월 24일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 - 너무 별로예요

Stephanie

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed here in 2019 when this hotel was called Baymont inn and suites and I loved it….. but now??!! Let me tell you, first the sink was broken so it kept getting filled up with water, the bathtub was the same so when you showered the tub got full of water and took forever to go down, and lastly my husband went and asked for extra towels and was told it would be up in a few minutes… an hour later nothing, so he calls to the front desk and the lady hangs up on him after telling him to come back to the front desk and pick the towels up. Terrible…so not stay here.
2024년 1월에 1박 숙박함
답변 제공: NOEL 님, 2024년 1월 24일
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

8/10 - 좋아요

Josue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: NOEL 님, 2024년 1월 24일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 - 좋아요

Abdiel

2024년 1월에 2박 숙박함
답변 제공: NOEL 님, 2024년 1월 10일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 - 별로예요

Rachel

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: NOEL 님, 2024년 1월 9일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 - 훌륭해요

Jeffrey 님, PARKLAND

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't take a room facing the road. The city is working on the road and it will wake you early in the morning.
2024년 1월에 1박 숙박함
답변 제공: NOEL 님, 2024년 1월 9일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 - 좋아요

Roberto

2023년 12월에 1박 숙박함
답변 제공: NOEL 님, 2024년 1월 9일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 - 훌륭해요

Sailyn 님, cape coral

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: NOEL 님, 2024년 1월 8일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 - 좋아요

Juliette

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: NOEL 님, 2024년 1월 1일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 - 별로예요

Chen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty, ants all over
2023년 12월에 1박 숙박함
답변 제공: NOEL 님, 2024년 1월 31일
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 - 훌륭해요

EDUARDO

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
todo muy bien
2023년 12월에 2박 숙박함
답변 제공: NOEL 님, 2023년 12월 26일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 - 훌륭해요

Sarahi Gomez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: NOEL 님, 2023년 12월 21일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 - 좋아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice staff, sheets in the room felt clean, good water pressure. The exterior could use some remodeling but overall a good place for the price.
답변 제공: NOEL 님, 2024년 2월 5일
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concern, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

6/10 - 괜찮아요

esther

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: NOEL 님, 2023년 12월 5일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 - 훌륭해요

Freddie Leon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente trato!!!
2023년 11월에 4박 숙박함
답변 제공: NOEL 님, 2023년 12월 5일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 - 좋아요

Teresa

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front staff was nice. The Breakfast was better than average.The pool was clean.
2023년 11월에 2박 숙박함
답변 제공: NOEL 님, 2023년 11월 28일
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 - 너무 별로예요

Gina

2023년 11월에 4박 숙박함
답변 제공: NOEL 님, 2023년 12월 17일
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

6/10 - 괜찮아요

Miguel

2023년 11월에 1박 숙박함
답변 제공: NOEL 님, 2023년 12월 13일
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: NOEL 님, 2023년 11월 23일
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 - 너무 별로예요

Gene

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t go
2023년 11월에 3박 숙박함
답변 제공: NOEL 님, 2023년 11월 18일
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management