로비 좌석 공간

홀리데이 인 올랜도 인터내셔널 에어포트, IHG 호텔 여행 후기

3.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1255개 이용 후기 중 627개" "
평점 8 - 좋아요. 1255개 이용 후기 중 296개" "
평점 6 - 괜찮아요. 1255개 이용 후기 중 138개" "
평점 4 - 별로예요. 1255개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1255개 이용 후기 중 102개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

YING

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리했어요
2022년 1월에 1박 숙박함
답변 제공: Ms. Tina Marie 님, 2022년 3월 6일
Thank you for your most recent visit and for your feed back. We look forward in having you soon.

10/10 - 훌륭해요

Mickey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Would stay again.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Henry

Staff was friendly and on point. Even the shuttle driver was great.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Z
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Alisha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Floors definitely could have been swept better. Lots of long black hairs in the shower
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Debora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super nice and responsive staff!!
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

bin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Old hotel, over rated.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Chique

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Deborah

별로예요: 숙박 시설 상태 및 시설
Room was very dated. Needed to be updated. Noisy heater/Air conditioner unit. Kept us up all night when it cycled. Carpeting was dirty.
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 3일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 3일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 - 훌륭해요

Katia 님, Fort Pierce

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 3일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 - 훌륭해요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr gut
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 3일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 - 훌륭해요

Garrant

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice place to stay. Staff was very accommodating. Close to airport.
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 3일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 - 훌륭해요

charles 님, Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just what I needed!
2024년 3월에 1박 숙박함
답변 제공: Leti 님, 2024년 3월 24일
Thank you so much for taking the time to share your feedback, it is very valuable to us. I see our team was able to meet and even exceed your expectations in most areas. We will make sure we share your great experience with the team.Thank you again for staying with us and we hope to see you again soon.

4/10 - 별로예요

Vicky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
First thing we experienced was no shuttle from the airport. They say they have a shuttle but when we called was first hard to get a hold of. We had to call 3 times to see when someone was coming to pick us up. Each time they said 20 min. After 1:15 minutes we ended up finding a cab to take us. Check in once we got there was good. Room we had smelled a bit funny. When asked the maid if there was any air freshener she said no. Pool was nice and was heated. Here in March and was a bit cooler day so great for the kids. Nice food area and bar area. Would I come back. Probably not. Lots of options in the area and this place was very expensive at over &400 for what you get.
2024년 3월에 1박 숙박함
답변 제공: Leti 님, 2024년 3월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. I am disappointed to read that your stay was less than perfect and will use your valuable feedback to help align our efforts here at the hotel. Your satisfaction is important and the team does work tirelessly to ensure a safe and comfortable stay for all of guests. I thank you for recognizing the quality of our amenities such as the heated pool and the bar. I'll share your comments with them. I am surprised to hear about the lack of service provided by our shuttle service. I will certainly follow-up on what can be causing the issues you experienced. At Holiday Inn, an IHG Hotel, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 - 훌륭해요

Gerard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Leti 님, 2024년 3월 24일
Thank you for staying with us and for giving us this great score.hope to see you again soon.

10/10 - 훌륭해요

scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Leti 님, 2024년 3월 24일
Thank you so much for taking the time to share your feedback, it is very valuable to us. I see our team was able to meet and even exceed your expectations in most areas. We will make sure we share your great experience with the team.Thank you again for staying with us and we hope to see you again soon.

2/10 - 너무 별로예요

Tiffany

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Leti 님, 2024년 3월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 - 좋아요

Kim

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely bar area
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Edward 님, Mentor

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Saul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient and modern property. Excellent and professional service from all staff. Restaurant on property has great food service. They provide complimentary shuttle service to the airport. Noticed your staff is always busy and dedicated. Liked staying both times before and after cruise. Glad decided to stay in your hotel. Thank you so much.
2024년 3월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

JORGE 님, Riverview

2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 3일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 - 훌륭해요

paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and clean and close to the airport
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great airport shuttle service, many restaurants within walking distance, clean room, comfortable bed.
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Shanais

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy convenient hotel to stay at prior to my flight!
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel, excellent staff, convenient to the airport. Loved it.
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Bruce

답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Melissa

2024년 3월에 1박 숙박함
답변 제공: Leti 님, 2024년 3월 24일
Thank you for choosing us for your stay and for taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

KAREN

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Saul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Rose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and the staff is very nice. I would stay again.
2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Bryan

가족 여행
별로예요: 직원 및 서비스
We were victims of a crime on this property. This is not a safe location for anyone
2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Steve

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Need to give free breakfast for guests
2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 27일
Thank you for your review of the Holiday Inn Orlando Airport, We appreciate your business and time to review our hotelBest Regards

10/10 - 훌륭해요

Maureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 27일
Thank you for your review of the Holiday Inn Orlando Airport, We appreciate your business and time to review our hotelBest Regards

10/10 - 훌륭해요

KAREN

2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Jeffrey A.

2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 27일
Thank you for your review of the Holiday Inn Orlando Airport, We appreciate your business and time to review our hotelBest Regards

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, friendly, comfortable, and very convenient. Plenty of walkable dining options. Early AM shuttle to the airport was a big plus.
2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 27일
Thank you for your review of the Holiday Inn Orlando Airport, We appreciate your business and time to review our hotelBest Regards

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staying near the airport Hotel was clean staff was helpful and plenty of dining options nearby
2024년 2월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 27일
Thank you for your review of the Holiday Inn Orlando Airport, We appreciate your business and time to review our hotelBest Regards

10/10 - 훌륭해요

David

2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Roberta 님, Lansing

2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Monica 님, Kingston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful
2024년 1월에 1박 숙박함
답변 제공: Leti 님, 2024년 2월 2일
Thank you so much for taking the time to share your feedback, it is very valuable to us. I see our team were able to meet and even exceed your expectations in most areas. I appreciate your comment about the team being helpful, and will make sure we share with them.Thank you again for staying with us and we hope to see you again soon.

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The elevator needs repairs
2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 6일
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO-INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 - 좋아요

Douglas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay after a long journey.
The staff was helpful and friendly. Food at the bar was really good and Server did an excellent job tending to our needs as we were coming in from a 20+ hours of flights and airports. Breakfast in the morning was first rate and the staff was very attentive. Will definitely return again on our next time around.
2024년 1월에 1박 숙박함
답변 제공: Leti 님, 2024년 1월 26일
Thank you so much for taking the time to share your feedback, it is very valuable to us. I see our team were able to meet and even exceed your expectations in most areas. I appreciate your comment about the quality of food and service provided and will make sure we share with the team.Thank you again for staying with us and we hope to see you again soon.

2/10 - 너무 별로예요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Leti 님, 2024년 1월 26일
Thank you for taking the time to share your feedback. I want to apologize for falling short on our high service standards. While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

4/10 - 별로예요

barbara

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Elevators terrible condition. Constantly getting parking tickets. Had to order a new coffee maker and no microwave to use.
2024년 1월에 2박 숙박함
답변 제공: Leti 님, 2024년 1월 19일
Thank you for taking the time to complete our survey and share your experience about your recent stay at our hotel. We are disappointed to read your comments and please be assured I will follow-up with the team here at the hotel on your experience and what you have shared. We apologize for the inconvenience encountered with the elevators, and the miscommunication about the location of the public microwaves or needed to pay for parking. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 - 훌륭해요

Timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Leti 님, 2024년 1월 18일
Thank you so much for taking the time to share your feedback, it is very valuable to us. I see our team was able to meet and even exceed your expectations in most areas. We will make sure we share your great experience with the team.Thank you again for staying with us and we hope to see you again soon.

10/10 - 훌륭해요

James

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Elevator has some issues. Other than that is was perfect
2024년 1월에 1박 숙박함
답변 제공: Leti 님, 2024년 1월 18일
Thank you so much for taking the time to share your feedback, it is very valuable to us. I see our team was able to meet and exceed your expectations in most areas however I noticed your comment about our elevators. We did reach out to our company to complete all necessary repairs already.Thank you again for your time and feedback., and we hope to see you again soon.

2/10 - 너무 별로예요

Kareem

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
People had to fight to get on the airport shuttle infront of my 4 year old daughter, there was no space for everyone even after others took uber. The room door would not lock and coming apart, this is a one star property. Can I get a voucher for another stay, I paid $178 which is unfair for this property. Maybe $50
2024년 1월에 1박 숙박함
답변 제공: Leti 님, 2024년 1월 18일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We reviewed your comments about the door lock, and will make sure to follow up with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.