Front Desk, specifically Josh was very helpful. Firstly we arrive shortly after 3p.m. (our check in time) and our room was not ready. We waited for about 30 mins and were informed it was still not ready. We ended up leaving to eat, since we had been traveling most of the day. And we were traveling with two small children. The pool is listed as an amenity, however, upon arrival we were informed there was no pool because of construction. This was not updated on their website. We finally get into our room hoping to shower after a long day, and there was no cold water in the master bathroom or the kitchen. The water was so hot it was painfully uncomfortable to use. The water in the second bedroom would only get lukewarm. The room had a very strong chemical smell. It smelled like glue or adhesive. It was nauseating. The only good thing about our stay was the front desk, and their customer service skills. I would not recommend this place nor would be want to stay here again.