Guy at the desk acted annoyed when I asked to stay near/same floor as two relatives when we checked in. He said the only room he had was on the 2nd floor, but the place certainly wasn't full. Close elevator was 'out of service' - the one that was functioning was at the far end of the hall, and was damaged. Room door was ajar when we got there. Has to be pushed/pulled pretty hard to get it to actually close/lock. Toilet would not clear when flushed. Had to remove tank lid & work it manually. Shower drain was loose. Pool was quite turbid. We avoided going in for fear of contamination or infectious disease. The rest of the staff was congenial & professional - the only one disagreeable was the tall, thin guy who checked us in. AC worked pretty well. Windows were dirty.