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퀄리티 인 앳 인터내셔널 드라이브 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1822개 이용 후기 중 433개" "
평점 8 - 좋아요. 1822개 이용 후기 중 432개" "
평점 6 - 괜찮아요. 1822개 이용 후기 중 333개" "
평점 4 - 별로예요. 1822개 이용 후기 중 301개" "
평점 2 - 너무 별로예요. 1822개 이용 후기 중 323개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

bruce

연인과의 여행
좋아요: 직원 및 서비스
We really liked this place for its convenience to everything lots of shopping and things to do in the area. The rooms could use some updating. They still have carpet which looks old, but look clean. Our fridge the door didn’t close properly so it was all iced up inside. Dust in the corners, but bed and towels clean. had a lot of choices for the included breakfast each morning. Waffles with the little waffle machine was very good and cereal and oatmeal, eggs, sausages, toast, etc. Pool was very nice, lots of loungers and tables to sit at . All in all for the money you can’t go wrong, if you want to go to Florida and save a little money. I would go back :)
2024년 4월에 7박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 24일
Hi Bruce,We highly value your business and appreciate your feedback. Your comments about the aspects of your stay that you enjoyed, as well as areas where we can improve, will help us enhance the experience for you and other guests in the future. We hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Beatriz

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Within walking distance from a great selection of restaurants and minor attractions like the Wax Museum and Aquarium
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 23일
Dear Guest,It's great to hear that you enjoyed your stay with us and appreciated our prime location. We are excited to have you back soon!

2/10 - 너무 별로예요

Arsenio

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was disgusting. Upon arrival, the lobby was dirty, torn chairs, dirty carpets and very poor customer service, when asked why it was so hot in the lobby, they replied that they had no idea. There was no ice in any of the machines. The room looked like a crime scene, there was a stain behind the chair that looked like it could be any bodily fluid. One of the beds was broken with a hole in the middle. The mat in the bathroom was dirty and the tub clogged. Very poor lighting, 2 lightbulbs out. A lot of loud music right outside our door in room 105. Overall disgusting, I guess u get what u pay for, nevertheless; this place should be condemned.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 23일
Dear Guest,I'm deeply sorry to learn about your unpleasant experience. This is certainly not the standard we aim to uphold. Your feedback is taken very seriously, and we'll be sure to investigate and address the issues promptly. Please accept our sincere apologies for the discomfort you faced. We value your patronage and hope to have the chance to regain your trust on a future visit.

10/10 - 훌륭해요

eneida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo muy bien
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 21일
Dear Guest,We are thrilled to hear that everything met your expectations. Thank you for your positive feedback. We're looking forward to welcoming you back soon!

10/10 - 훌륭해요

kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy to get to placese
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 21일
Hi Kelly,I am pleased to hear that our location made it easy for you to access nearby attractions. Thank you for choosing to stay with us, and we hope to welcome you back for another convenient visit soon!

6/10 - 괜찮아요

Carlos

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The property it is good for sleeping not to much noises, in a very good ubication for restaurants, shopping and theme parks. One bad thing is the maintenance of the property it is poor the elevators are terrible and during our stay the closest elevator to our room was out of service. The food is not to bad, but always the same type.
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 21일
Hi Carlos,Thank you for your detailed feedback. We're glad to hear that you found our property conducive to a good night's sleep and appreciated its convenient location. We apologize for the maintenance issues you encountered and assure you that we are working to address these concerns. Regarding the food, we appreciate your input and will take it into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nothing fancy, but clean, practical, easy to reach and on a smaller budget definitely good value.
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 19일
Hi Janet,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

2/10 - 너무 별로예요

Swaroop

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had issues with the key and front door. Had to come to the lobby multiple times to fix the issue.
2024년 4월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 19일
Hi Swaroop,We apologize for the inconvenience you experienced with your room key and front door during your stay. Your feedback is important to us, and we will address this issue with our team to prevent recurrence in the future.

8/10 - 좋아요

Armando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall it was good
2024년 4월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Armando,Our team is delighted to hear that you had a good overall experience during your stay with us. Your satisfaction is our priority, and we're thrilled to have met your expectations. Thank you for choosing our hotel.

10/10 - 훌륭해요

Sergio

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is very well located. Just in front of Icon Park and near many good restaurants.
2024년 4월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Sergio,We're pleased to hear you found our location favorable. We hope it added to the overall enjoyment of your stay. Thank you for choosing us.

8/10 - 좋아요

Obner

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I honestly likes the stay. I just didn't like the smell in my room, smelled old or like wet carpet. The light in the room I was staying in was not functional. Over all the place was safe and quiet.
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Obner,I am glad to hear that you overall enjoyed your stay with us. However, we apologize for the inconvenience caused by the smell in your room and the issue with the light. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more comfortable experience for you and future guests.

8/10 - 좋아요

Leonardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El desayuno no es nada bueno. Explicado asi: el primer dia es perfecto, el.segundo dia ya cienza a cansar por q es exactamente igual q el primero, y asi. Todos los dias el desayuno es lo mismo.
2024년 3월에 9박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Leonardo,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 - 훌륭해요

Maribel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente hotel
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Maribel,I am thrilled to hear that you found our hotel excellent! Your satisfaction is our priority, and we're grateful for your support. We hope to have the pleasure of welcoming you back in the future for another memorable experience.

10/10 - 훌륭해요

Maribel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente lugar y excelente localización
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Maribel,We are delighted to hear that you found our hotel to be an excellent place with an excellent location! Thank you for your kind words. We strive to provide the best experience for our guests, and we're thrilled that you enjoyed your stay with us. We look forward to welcoming you back again in the future!

6/10 - 괜찮아요

Shar Louis

2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honest rating and are committed to continuously improving our services to better meet your expectations. If there are specific areas where you feel we can enhance your experience, please do not hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

8/10 - 좋아요

Osvaldo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 14일
Hi Osvaldo,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 - 좋아요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Hi Terry,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to serve you again in the future.

10/10 - 훌륭해요

Rose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena para ir a los parques (quedan cerca) y tiene muchos restaurantes y atracciones cerca. La pisicna y el jacuzzi son un super plus; tiene una vista hermosa en las noches y el desayuno es variado. Como todo hotel tiene sus detalles, pero no me quejo.
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Hi Rose,Your acknowledgement of our efforts brings us immense joy. It is our utmost pleasure to have contributed to your positive experience, and we eagerly anticipate the privilege of hosting you again for another exceptional stay in the near future!

10/10 - 훌륭해요

Naty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy punto
2024년 3월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 6일
Hi Naty,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay here every year transportation to the parks restaurants attractions nearby
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 6일
Hi Joseph,Our team is committed to providing you with a seamless and enjoyable experience. It's wonderful to hear that our convenient location near transportation to the parks, restaurants, and attractions adds to your stay. We appreciate your loyalty and look forward to welcoming you back for another wonderful stay!

8/10 - 좋아요

Eileen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La pasamos super y muy agradable
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Hi Eileen,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

2/10 - 너무 별로예요

Jose cruz

Pague dos reservaciones y cuando llegue hacer el cheking me dicen que no tenian habitaciones disponibles
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 2일
Hi Jose,Thank you for sharing your review. We apologize for any inconvenience you may have experienced. This is not typical of our guests' experiences at our property. We have brought this issue to the attention of our management team. If you still have any concerns, kindly contact the property to resolve the issue.

8/10 - 좋아요

JORGE FABIO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tienen que tener pendiente, que le hacen unos cargos ocultos cuando usted llega, a mí por cinco noches, me cobraron 60 $ adicionales, que no lo tenía contemplado ni por EXPEDIA ni me avisó el Hotel tampoco
2024년 3월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

edwin

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Eln servicio de Internet no es el mejor. Muy inconsistente. El desayuno es el mismo todos los días, con muy limitadas opciones. Cero queso y jamon y no lo varían nunca. Todos los dias desayunas lo mismo.
2024년 3월에 7박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Hi Edwin,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the inconsistency of our internet service and the limited options in our breakfast offerings. Your comments are valuable, and we will work to improve these areas to provide a better experience for our guests.

6/10 - 괜찮아요

Loreyn Marie Gonzalez 님, CANOVANAS

아이를 동반한 가족 여행
별로예요: 청결 상태
Tiene muy buena ubicación pero tienen q mejorar la limpieza.
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Dear Guest,We greatly appreciate your business, and your feedback holds immense value to us. Sharing your positive experiences and suggestions for improvement enables us to deliver an even better experience for you and all our future guests. We look forward to welcoming you back soon, and thank you for choosing us as your destination of choice.

6/10 - 괜찮아요

Brian

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 29일
Hi Brian,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

2/10 - 너무 별로예요

jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad room and condition for the price.
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 27일
Hi Jessica,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

KENIA

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room service only exchange towels, not even straight the bed; comforter was with visible dirty spots on it. bathroom had poor condition toilet seat and bath tub overall needs update
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 27일
Hi Kenia,I sincerely apologize for the shortcomings you experienced with our room service and the condition of the room during your stay. Your feedback is invaluable, and we will take immediate action to rectify these issues and ensure a higher standard of service and cleanliness for our guests.

8/10 - 좋아요

Kirsten

2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Kirsten,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

8/10 - 좋아요

Ashay

2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Ashay,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

6/10 - 괜찮아요

Perpetua A. H

Wi-Fi access was a limited making it difficult to connect and work. Breakfast was basic and there was no variety throughout my stay
2024년 3월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,We apologize for the limited Wi-Fi access and the lack of variety in breakfast during your stay. Your feedback is valuable, and we'll work to improve our services for a better experience in the future. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Arnold

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
breakfast was good but air condiner not working in dining area hot. didnt get good room service curtians dirty in room and blankets on beds stand dirty not good!
2024년 3월에 14박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Arnold,Appreciate you for sharing the review of your recent stay with us. I am particularly pleased that you liked our breakfast offerings. However, we apologize for the inconvenience you faced regarding these issues. Please note that your concerns have been passed on to the concerned team for improvement. Hope to serve you better on your next stay.

4/10 - 별로예요

Tim

2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 14일
Hi Tim,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 - 훌륭해요

Jeffrey 님, Johnstown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that it is near Universal, and ICON Park.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Jeffrey,I am pleased to hear you found our location favorable. We hope it added to the overall enjoyment of your stay. Thank you for choosing us.

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The free breakfast was nice. The TV channel selections was poor.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 23일
Hi Mark,Thank you for your feedback. We are glad you enjoyed the complimentary breakfast. We apologize for any inconvenience regarding the TV channel selection and will take your comments into consideration for future improvements.

2/10 - 너무 별로예요

Rajender

2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Hi Rajender,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

10/10 - 훌륭해요

MANUEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Manuel,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

4/10 - 별로예요

Lesner 님, HIALEAH

연인과의 여행, 가족 여행
별로예요: 편의 시설/서비스
Very noise. Freeway make too much noise
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Lesner,We apologize for any inconvenience caused by the noise from the freeway. We understand the importance of a peaceful environment for our guests and will explore ways to mitigate this issue in the future. Your feedback is valuable, and we appreciate you bringing this to our attention.

8/10 - 좋아요

kathleen

출장 여행
좋아요: 편의 시설/서비스
The buffet and the pool Was real good. I will return again because overall I had a good experience,
2024년 3월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 23일
Hi Kathleen,It's great to hear that you had such a positive experience during your stay! The buffet and pool were highlights for you, and we're delighted that you plan to return. We look forward to welcoming you back for another enjoyable visit!

6/10 - 괜찮아요

Sachin

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 16일
Hi Sachin,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

4/10 - 별로예요

Karl

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An older property which has not been maintained. The room was dingy, the bathroom had black mold around the rim of the tub, the shower diverted valve was so corroded it was stuck in the “shower” setting, the sink and counter were partially detached from the wall … this property’s only redeeming attribute was that it was not very expensive.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 16일
Hi Karl,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

2/10 - 너무 별로예요

Michael

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Very poor customer service (front desk) night staff. Always with their phone watching or talking to someone. Doesn’t know how to communicate with respect.
2024년 3월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 15일
Hi Michael,It is disheartening to read your opinion about our staff. Providing exceptional customer service is paramount to us, and we regret that our team fell short of the standards we strive to uphold. Your feedback is taken seriously, and we will address this issue promptly to ensure that all our guests receive the respect and attention they deserve. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 - 좋아요

michel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
nous avons louer deux chambres pour le prix payer c'était très bien
2024년 3월에 8박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 12일
Hi Michel,We're glad to hear that you found the value of your stay to be satisfactory. Providing affordable accommodations while maintaining quality service is important to us. If there's anything specific you enjoyed about your stay or any areas where we could further improve, please feel free to let us know.

6/10 - 괜찮아요

marc

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Manque un peu d’amour sur le site
2024년 3월에 9박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Hi Marc,We apologize if you felt there was a lack of attention to detail or care on our property. We take guest feedback seriously and will use your comments to improve and provide a better experience for all our guests. Your input is greatly appreciated, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Jimmy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room is ok. Not really updated. Wifi isn't strong. But love walking distance to Icon Park.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Hi Jimmy,Thank you for your feedback. While we are glad to hear that you appreciated the convenience of our location near Icon Park, we apologize for any shortcomings you experienced with the room and Wi-Fi. Your comments are valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to better meet your expectations on your next visit.

2/10 - 너무 별로예요

Reinaldo

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the hotel is full of cockroaches they even walk on the bed
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Hi Reinaldo,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. On our behalf, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking the time to review your experience.

4/10 - 별로예요

Lizandro

단체 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The blinds were very dusty to the point where there was black streaks all over them. The Bathroom door was broken as a pice of wood was ripped out of it near the door nob. One of the bed frame had a white substance on a side sticked to it. And to top it all off the elevator (apart from being extremely dirty) opened and although we pressed the bottom to go down, the doors never closed.
답변 제공: Sophia CSR 님, 2024년 3월 11일
Hi Lizandro,Thank you for bringing your experience to our attention, and we sincerely apologize for the disappointing stay you had at our hotel. We deeply regret that the room did not meet your expectations in terms of cleanliness and maintenance. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

4/10 - 별로예요

juan c

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
dirty hotel and too old. too expensive for poor services and room conditions
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Dear Guest,Cleanliness and maintaining a welcoming atmosphere are top priorities for us, and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and will address the issues you mentioned promptly to ensure that our guests receive the high level of service and comfort they deserve.

6/10 - 괜찮아요

Hanny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not good
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 7일
Hi Hanny,Your business is very important to us and we value your feedback. We apologize for any inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Crystal

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room I stayed in, the bathroom was dirty, the walls had fungus and the toilet was dirty. They did not change towels or clean the room. The facilities are deteriorated, the breakfast is very limited and there is no good customer service. They have greatly neglected the facilities, rooms and customer service.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 6일
Hi Crystal,We sincerely apologize for the unsatisfactory experience you encountered during your stay. Maintaining clean and well-maintained facilities is a top priority for us, and we regret that we fell short of your expectations. Your feedback is extremely valuable, and we will address these issues immediately with our housekeeping and maintenance teams to ensure that they are resolved promptly.