테라스/파티오

라마다 플라자 리조트 & 스위트 바이 윈덤 올랜도 인터내셔널 드라이브 여행 후기

3 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 2353개 이용 후기 중 734개" "
평점 8 - 좋아요. 2353개 이용 후기 중 525개" "
평점 6 - 괜찮아요. 2353개 이용 후기 중 439개" "
평점 4 - 별로예요. 2353개 이용 후기 중 292개" "
평점 2 - 너무 별로예요. 2353개 이용 후기 중 363개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
2024년 1월에 6박 숙박함
답변 제공: Omar 님, 2024년 3월 6일
Thank you for staying here with us . Sorry we fell short of meeting your expectations. during you stay .

10/10 - 훌륭해요

DUCKHYOUNG

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
시설은 오래되었지만 청결하게 관리되고 있습니다. 교통 위치도 좋습니다.
2023년 12월에 7박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Duckhyoung,Thanks so much for your review! We're delighted you enjoyed your stay, and we appreciate your kind compliments. It would be an honor to host you again soon. Best,Guest Services Assistant General Manager

4/10 - 별로예요

YELIM

출장 여행
별로예요: 청결 상태, 객실의 편안함
2023년 11월에 6박 숙박함

8/10 - 좋아요

Kyonghee

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

fred

연인과의 여행
별로예요: 청결 상태
I was placed in a room that was not clean and was not what i paid for. Then i was moved to a supposedly suite that was a little better, however the tub drain was clogged and the sink was clogged. The room had a sink, a fridge and burner the burner is just for sppearance i think which i dont understand why, what is the purpose of having two burners when you can't use it, there were no pots, dishes, utensils, an empty kichen wanna be. No housekeeping service, i guess i wasn' n paying enough i expected were no pots or
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Fred,We're sorry to hear that you didn't have a good time with us overall. Your feedback regarding the accommodations and amenities you received will be discussed internally, as our team is always looking to improve. Thank you, and we hope you'll join us again soon for a more exceptional stay!Sincerely,Guest Services Assistant General Manager

10/10 - 훌륭해요

Milagrosa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best in International Drive all clean, bathroom good supply, carpet clean, microwave, fridge and tv the best view in International drive.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Milagrosa,Thank you for choosing to stay with us at Ramada Plaza Resort and Suites International Drive Orlando. We are happy to hear you thoroughly enjoyed our location as well as our clean and comfortable accommodations. Your feedback is appreciated, and we hope to welcome you back very soon.Best,Guest Services Assistant General Manager

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Todo excelente
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Diana,Thank you so much for the five-star review! We are so pleased you enjoyed your stay with us at Ramada Plaza Resort and Suites International Drive Orland, and we hope you'll come back soon!Best,Guest Services Assistant General Manager

4/10 - 별로예요

JUAN CARLOS

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Las instalaciones no tienen mantenimiento al igual que las habitaciones.
2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Juan,We appreciate having you as our guest. Please know that we strive to provide a clean, comfortable environment for our guests, so we will relay your concerns to our team to ensure we are meeting our high standards of cleanliness going forward. We apologize for any shortcomings during your stay and aim to exceed your expectations in the future.Sincerely,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Muhammad

아이를 동반한 가족 여행
별로예요: 청결 상태
Wi-Fi is not working over all property Blanket and pillow is not enough
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Muhammad,Thank you for taking a moment to share your thoughts with us. It saddens us to hear that you did not have a good experience. We do encourage guests to notify us of our friendly front desk team of any inconvenience that may occur so that we can have the opportunity to find a solution for them. Rest assured, we will forward these concerns to our team to ensure improvements are made promptly. We hope that you will consider staying with us again so that we can provide you with the experience you expect and deserve.Sincerely,Guest Services Assistant General Manager

10/10 - 훌륭해요

EDWIN

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
todo estuvo muy bueno
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Edwin,Thank you for the time you took to write a review for us at Ramada Plaza Resort and Suites International Drive Orlando. We are so pleased to hear you enjoyed our comfortable, clean accommodations. We look forward to hosting you again in the future. Best,Guest Services Assistant General Manager

4/10 - 별로예요

Tingting

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s terrible, I’ve never stayed in a hotel doesn’t provide drinking hotel water the entire hotel even lobby. The night time front desk staff was extremely unfriendly when I asked to get hot water for my tea. They also don’t provide bottled water too so you have to pay for it at their vending machine. Also there’s not enough night time parking space unless you get back early and don’t drive to get dinner or go shopping. It’s worst then a motel !!!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Thank you for taking the time to leave us feedback. We apologize for the disappointment you experienced and the unusual service you had at the front desk. We will discuss your report with the team to ensure this does not occur again. Thank you again for your feedback.Sincerely,Guest Services Assistant General Manager

10/10 - 훌륭해요

Sudarsan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the property was good
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Sudarsan,Thank you for choosing Ramada Plaza Resort and Suites International Drive Orlando! We sincerely appreciate your review and are delighted to hear that you enjoyed a five-star experience with us. We look forward to the opportunity to welcome you back again soon.Best,Guest Services Assistant General Manager

8/10 - 좋아요

Frank

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast needs to be improved. There used to be a extra breakfast room for the Club Rooms. Not many choices, most of mediocre quality.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Frank,It was a pleasure welcoming you back to Ramada Plaza Resort and Suites International Drive Orlando, and we appreciate you sharing your valuable feedback. While we hope you had an enjoyable stay overall, we're sorry you weren't quite as impressed with breakfast during this stay. We will review your concerns with our food services team and look forward to impressing you further on future visits.Best,Guest Services Assistant General Manager

10/10 - 훌륭해요

Keishla

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay, easy access to main roads and near to shopping and eating locations. Spacious room.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Keishla,With so many options to choose from in the Orlando area, we are honored you chose Ramada Plaza Resort and Suites International Drive Orlando and delighted you had such a wonderful experience. Your kind comments about our great location and spacious accommodations are appreciated and will be shared with the team. We look forward to welcoming you back on future trips to the area.Best,Guest Services Assistant General Manager

6/10 - 괜찮아요

Janice

별로예요: 편의 시설/서비스
Hotel staff lady originally from Bahamas (sorry do not remember her name) was the most helpful and very courteous.
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Janice,Thank you for your feedback. We're glad our delightful staff were able to make you feel welcome while you were here. That said, if there's anything we could've done to make your recent stay a more exceptional one, please feel free to reach out and let us know. It was a pleasure having you join us, and we hope to see you again next time you come to Orlando.Sincerely,Guest Services Assistant General Manager

10/10 - 훌륭해요

Kalidas

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Kalidas,Thank you for your review and for giving Ramada Plaza Resort and Suites International Drive Orlando a perfect rating! We are delighted you thoroughly enjoyed your recent experience, and we hope you return the next time you stay in Orlando.Best,Guest Services Assistant General Manager

8/10 - 좋아요

ildefonso

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine except, i went down to the lobby for fresh sheets and towels at my second day , the girl told me that instead of that; they will clean the room and Everything would be fresh. I leave for few hours and when i cameback , nothing was done . So i went to the lobby again and the other girl told ne that they will clean the room next day .not today. I didn't l like it.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Ildefonso, Thank you for choosing to stay at Ramada Plaza Resort and Suites International Drive Orlando. We're glad to hear that your experience was a pleasant one overall. However, we sincerely apologize for the inconvenience you experienced with the room cleaning. Rest assured, your feedback is invaluable to us, and we'll address this matter with our team to ensure it doesn't recur in the future. Please don't hesitate to reach out if there's anything else we can do to assist you. It was a pleasure having you here, and we hope we can deliver an even more exceptional stay for you in the future.Best,Guest Services Assistant General Manager

10/10 - 훌륭해요

Shreyash

가족 여행
Ireally liked the hotel , everything is just perfect the location the amenities mainly breakfast and the shuttle service to the park
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Shreyash,Thank you for visiting Ramada Plaza Resort and Suites International Drive Orlando! We appreciate your kind words regarding our superb location, numerous amenities, and delicious breakfast. It was a pleasure hosting you, and we look forward to welcoming you back for another terrific stay.Best,Guest Services Assistant General Manager

10/10 - 훌륭해요

Claudia

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s okay
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Claudia,Thank you so much for the five stars! We're glad you enjoyed your stay at Ramada Plaza Resort and Suites International Drive Orlando. Please feel free to reach out to us at any time to let us know if any aspects of your stay could've been improved, as we're always looking to enhance the experience for our guests. We look forward to speaking with you soon.Best,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Trevor

별로예요: 편의 시설/서비스
Willingness to provide average level of customer service is disappointing. Communication is key.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Trevor,Thank you for staying with us and taking a moment to express your concerns. We are disappointed your time was not as expected and apologize for any inconvenience you experienced. Your feedback is important to us, and we will use it to ensure this does not occur again. Please consider staying with us again the next time you are in Orlando so we can have another opportunity to impress you with the stay you truly deserve.Sincerely,Guest Services Assistant General Manager

8/10 - 좋아요

William

아이를 동반한 가족 여행
좋아요: 청결 상태
Didn't like the lack of breakfast options
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear William,Thanks so much for the four stars. We will use your feedback to help us improve the visits of future guests and thank you for sharing your concerns with us. We hope you will stay with us again soon.Best,Guest Services Assistant General Manager

10/10 - 훌륭해요

Seeranie

가족 여행
Ck in was a breeze, grt customer service didn’t care for their breakfast options, no meat added,
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Seeranie,Thank you for your review. We're happy to hear you enjoyed our top-notch service, and we also appreciate your feedback about our Continental Breakfast, which we'll share with our team. It would be wonderful to welcome you back anytime!Best,Guest Services Assistant General Manager

8/10 - 좋아요

Gamal

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast could be better but overall great
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Gamal,Thank you for your review! It was a pleasure having you stay with us during your trip to Orlando. We are pleased you had an enjoyable overall experience at our hotel; however, we regret that our breakfast offerings left much to be desired. We'll be sure to share your feedback internally to ensure any opportunity for improvement is seized. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Best,Guest Services Assistant General Manager

10/10 - 훌륭해요

Earleen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everyone was so nice and friendly
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Earleen,Thank you for your review and for giving us a perfect rating! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Best,Guest Services Assistant General Manager

6/10 - 괜찮아요

Doris

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

rabea

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was one of the worst hotels I've ever been in...the room is cleaned once every three days, there is almost no internet in the room, a very poor breakfast, the noise of the air conditioner doesn't let you sleep...wind comes under the door of the room...in short, no I recommend this hotel in general ... despite its excellent location.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Rabea,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed to learn we fell short of expectations in other aspects. We're very sorry for any inconvenience you experienced in your room, and we apologize if you didn't enjoy our breakfast offerings. We would like to read more about how you felt we could improve them. Nevertheless, your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Raghvir

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only good and clean is lobby otherwise rooms are dirty. Smelly bathrooms. They do house keeping after three days if you need towels you have to pay. Bugs in south tower in standard rooms. Keep away from this property
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Raghvir,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to conduct a thorough investigation of our hotel to ensure everything is as it should be. We appreciate your feedback and wish you safe travels ahead.Sincerely,Guest Services Assistant General Manager

4/10 - 별로예요

Daniela

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Convenient, close to many restaurants and attractions. The room itself was not very clean and the bathroom smell bad.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Daniela,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Guest Services Assistant General Manager

10/10 - 훌륭해요

juan carlos

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent price
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Juan, Thank you so much for choosing to stay with us at Ramada Plaza Resort and Suites International Drive Orlando. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. The pleasure was all ours, and we hope to welcome you back in the future. Best,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Ygor

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Misdally

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excellent but hard to find parking at night!!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Misdally,Thank you for your excellent review of Ramada Plaza by Wyndham Orlando Resort & Suites Intl Drive! We're thrilled you enjoyed your stay. We also appreciate your note on parking challenges at night, and we're exploring ways to enhance our parking guidance to better support our guests. It would be wonderful to welcome you back for an even more seamless experience!Best,Guest Services Assistant General Manager

10/10 - 훌륭해요

Dunia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, area is convenient. Free continental breakfast, large seating area, seating in lobby area, pool is very nice with loungers. Rooms are spacious, furniture could use some updating but it was very clean. Complimentary Dove products in the bathroom which was nice. Minor issue, our safe in the room didn’t work but not a deal breaker. Would definitely stay there again.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Dunia,Thank you for taking the time to leave a review. We are so pleased to hear you had such a great stay and were able to enjoy our many amenities and services. We also apologize for the malfunctioning safe in your room. We hope you will come visit us again soon!Best,Guest Services Assistant General Manager

6/10 - 괜찮아요

Giafranco

가족 여행
별로예요: 편의 시설/서비스
Lo primero que todo edruve llamando para que me llevaran toalla, llamame al front desk nadie reapondio, la puerta del baño no servia lo responte fue un señor solo lo miro y me dijo que regresaba y nunca regreso y aparte un deposito de $250 dolares por si algo se daña me imagino que ellos sabian que eso no servia y ahira me lo van a queres cobrar y no devolver los $250.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Estimado Giafranco,Apreciamos sus comentarios y nos alegra saber que algunos aspectos de su estadía fueron placenteros. Sin embargo, nos disculpamos por cualquier problema con el baño y por cualquier dificultad para resolverlo. Analizaremos sus comentarios más a fondo y esperamos que considere quedarse con nosotros nuevamente si regresa a la zona.Atentamente,Subgerente General de Servicios al Huésped

10/10 - 훌륭해요

Doris

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Carlos Wualberto

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel, el precio fue muy accesible, y por lo tanto, a pesar de que tiene desayuno incluido, no se puede exigir mucho, ya que es muy limitado. Sin embargo, hay aspectos que no me gustaron, la imagen de la televisión no era nítida, el wifi no llegaba pero ni tantito a mi habitación, y la limpieza de la habitación es cada 3 días, yo estuve de jueves a domingo y por lo tanto, no tuve servicio de limpieza durante mi estancia, y al ser una familia de dos adultos y dos niños, la basura generada ya no cabía, y los pisos no tienen contenedores para que uno mismo la pueda sacar. Las almohadas huelen a humano y el día viernes de mi estancia, vi una cucaracha pequeña en el baño de la habitación.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Querido Carlos,Gracias por compartir tus pensamientos con nosotros. Nos complace que haya encontrado nuestro hotel asequible y haya disfrutado de nuestro desayuno incluido. Reconocemos sus inquietudes respecto a detalles como la señal de televisión y horario de limpieza. Sus comentarios son cruciales para nosotros y estamos dedicados a mejorar estos aspectos. Esperamos que considere quedarse con nosotros nuevamente, brindándonos la oportunidad de mejorar su experiencia.Mejor,Subgerente General de Servicios al Huésped

10/10 - 훌륭해요

MARLON

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean, staff were nice we stayed in the club suite which offered extra amenities, that we found out upon going to the roof pool area , which weren’t communicated to us upon arrival,overall good stay clean hotel & decent breakfast.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Marlon,It was wonderful having you as our guest during your trip to Orlando. We are delighted you enjoyed our great amenities and that the high standards of cleanliness we adhere to were reflected in your stay. Additionally, we appreciate your kind words about our delicious breakfast offerings! Thank you for your review and perfect rating, and we hope you return to Ramada Plaza Resort and Suites International Drive Orlando soon.Best,Guest Services Assistant General Manager

10/10 - 훌륭해요

HUSEYIN

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for everything, it was simply wonderful
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Huseyin, We're truly delighted to hear that you had a wonderful experience with us. Your kind words mean a lot to our team. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Best,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Anderson 님, Port Lavaca

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nada
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Prezado Anderson,Obrigado por ficar conosco e pelo seu feedback. Estamos desapontados por você não ter aproveitado seu tempo conosco e queremos que você saiba que sempre poderá entrar em contato com um dos prestativos membros de nossa equipe para obter assistência, caso tenha alguma dúvida. Mais uma vez, obrigado pela sua avaliação e esperamos que você reconsidere e fique conosco na próxima vez que visitar Orlando.Sinceramente,Gerente Geral Assistente de Atendimento ao Hóspede

8/10 - 좋아요

Karina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No limpian las habitaciones a diario
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Querida Karina,Gracias por tomarse el tiempo para brindar su reseña. Apreciamos su calificación y nos complace que haya disfrutado de su estadía con nosotros. Tiene razón en que nuestro equipo de limpieza realiza el servicio completo de las habitaciones cada tres días, en lugar de todos los días. Esperamos que haya hecho uso de nuestras numerosas comodidades de cortesía y que regrese pronto a vernos nuevamente en Ramada Plaza Resort and Suites International Drive Orlando.Mejor,Subgerente General de Servicios al Huésped

10/10 - 훌륭해요

Abraham Rohena

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
That room was nice and the facilities to
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Abraham,Thank you for leaving us a perfect rating. We are glad that our accommodations made a positive impact on your stay with us. It was a pleasure to have had you as a guest and we look forward to welcoming you back for another great stay. Best,Guest Services Assistant General Manager

8/10 - 좋아요

Cassandra

단체 여행
좋아요: 청결 상태
Staff were very friendly and accommodating to a last minute late checkout. The rooms were clean but slightly dated. However, perfect for a one night stay. We would definitely be back!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Cassandra,Thank you so much for taking the time to share your thoughts with us. It's wonderful to know our hospitable team and high standards of cleanliness left a memorable impression on you, and we appreciate you mentioning them to your fellow travelers. Take care, and know we look forward to your return! Best,Guest Services Assistant General Manager

8/10 - 좋아요

Felicita

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Disney Parks
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Felicita,Thank you so much for taking the time to share your thoughts on your recent visit. We're delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon.Best,Guest Services Assistant General Manager

8/10 - 좋아요

Kimberly Ruth

아이를 동반한 가족 여행
좋아요: 청결 상태
Front desk attendant wasn’t very friendly & Breakfast had stale bagels very hard we couldn’t eat them and not a lot of choices for breakfast.
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Kimberly,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. However, we apologize for any disappointment with the breakfast and service, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Best,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Jonar

2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Malaysia

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I booked last year and would did it again this year it’s a great hotel
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Malaysia,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience, and we look forward to welcoming you back soon.Best,Guest Services Assistant General Manager

4/10 - 별로예요

Kiara

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Linens were dirty. I checked in at 1:30 in the morning. The next morning I woke up and it was stains on my sheets. The house keeper came and changed them. But even while she was changing them the linen was dirty that she bought out. Also while taking the shower the my towels were dirty.
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Kiara,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness. This does not represent our standards, and we'll look into your comments further. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Kang 님, Potomac

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is basically no room service or coffee machine in rooms. When there is no cups for drinking or toothbrush, I asked the front desk for 6 cups, but she said I can only request 4. Come on, we paid 2 rooms with 6 guests.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Kang,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any inconvenience you encountered in your room. Your comments have been duly noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.Sincerely,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Amir

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had 3 nights stay, the location is good , you have almost access to everything but in our room AC was super noisy and I have requested to be checked since day one but no one care !!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Amir,Thank you for taking the time to provide a review of your stay. While we are pleased that you enjoyed our great location, we are certainly disappointed that you experienced a significant level of noise coming from your room's air conditioning. We apologize for the inconvenience and the lack of attention to your initial request. Rest assured; we will pass your feedback on to our team to ensure that concerns like this are addressed promptly in the future. Should you return to the area, we look forward to providing you with a more peaceful visit next time.Sincerely,Guest Services Assistant General Manager

4/10 - 별로예요

Teofilo

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smells to old, the entrance is confusing, the area is convenient because you access to most shopping areas.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Teofilo,We appreciate the opportunity to host you as our guest. With our convenient location on International Drive, stores, restaurants, and attractions are just a short distance away. We aim to keep our accommodations fresh and clean for all our guests. Rest assured, our housekeeping team will take your feedback into consideration as we continue to improve our conditions. Please consider staying with us again next time you vacation in Orlando. Sincerely,Guest Services Assistant General Manager

2/10 - 너무 별로예요

Getachew

2024년 3월에 1박 숙박함