Hey Andre,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando South. It's saddening to hear that our customer did not enjoy their stay with us due to unclean conditions. A bad experience isn't something Red Roof aim to provide and extend a sincere apology. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Patricia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Orlando South. It's great to hear that you were pleased with the service our staff extended, however, you stated our rooms weren't up to par. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Felix,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ORLANDO SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

Dear Marco, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando South. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room and the noise disturbances you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Dear Stephen,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room, the insects you reported, the light that was not working and the misguided staff. Your satisfaction is important to us, and we would like to work towards a resolution. I have notified the property of your comments so they can work with the specialists to do a thorough inspection to prevent issues relating to insects from occurring again.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Evan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am happy to read that you found the staff to be friendly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Evan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was thrilled to have earned your perfect rating. You highlighted our staff was friendly and you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Humberto,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Orlando South. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the odor of the hotel was not to your liking, there were no amenities and the other concerns listed. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Andre,We are sorry to hear your recent experience at the HomeTowne Studios Orlando South did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Virgil,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean bathroom, leakage, light fixtures not being fully functional and the other issues mentioned. We apologize for this issue. I have shared your comments with management to address your concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

Hello Petr, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Yuki, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hi Papi,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. I'm really glad you were satisfied with our cleanliness, however, you indicated that the outside wasn't as clean. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RedRoof Management

Hi Zoey,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Orlando South. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered what could possibly be mold at our property. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

Hi Diogo,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. It's nice to read that you took liking to our hotel's convenience to the airport and eateries around the area, however, I am disappointed to read the encounter you described regarding the smell the room had. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

Hi Mary,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. HomeTowne Studios by Red Roof Orlando South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Dawn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Ronald. The staff and I at the HomeTowne Studios by Red Roof Orlando South appreciate your 3/5 score following your stay. I am happy that our affordability pleased you. However, you stated that the unfriendly staff, the white spots mentioned and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Dear J,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando South. It's great to read that you were pleased with the cleanliness and the comfortability of the room. However, you mentioned that the burners didn't work and for that, I sincerely apologize. I have shared your feedback with management to ensure that your concerns are addressed.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

Hi Michael,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Orlando South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Dear Ray,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Matt,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando South. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Joey,Thank you for choosing to stay at our HomeTowne Studios by Red Roof Orlando South. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello Jessica,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Thank you, Zachary, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando South. I am glad you found our hotel to be good, despite the maintenance issues and the Wi-Fi being slow. Please accept our sincerest apologies for the impact this had on your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Kyle,Thank you for sharing with us. Your review of the HomeTowne Studios by Red Roof Orlando South was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Thank you, Ally, for rating your recent stay at the HomeTowne Studios Orlando South. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello David,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando South. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than pleasant. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof strive to continuously improve the quality of our services.Thank you for sharing your concerns, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Tenia,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando South. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Jevaughn, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hi Liz,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Guerly,Your review of the HomeTowne Studios by Red Roof Orlando South was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Dear Stuart,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with amities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management Dear Stuart,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with amities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. Irt's amazing to hear that you were pleased with the great value you received. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Lidia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. It's disheartening to hear of the indicated experience you had. You stated that the room had a foul odor, no shower curtain, the kitchen was unclean, along with other highlighted concerns. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may provide a much better service. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

Dear Paul,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was saddened to read that your stay fell short of your expectations due to roaches, insuffienct toiletries and uncleanliness among other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you, Marco, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness and possible mold.We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Marcia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no hot water in the pool, no toilet paper and all other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Querida Xhaira,Le agradezco que comparta sus comentarios luego de su estadía en HOMETOWNE STUDIOS ORLANDO SOUTH. Me entristeció leer que su estadía no cumplió con sus expectativas debido a los insectos y otras inquietudes que informó. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad contra plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe ser.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo. En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,LaTundeGestión del techo rojoEspecialista en RediResponse

Hello Aileen,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, will be an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management

Hi Luis,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Orlando South. You indicated that you weren't pleased with our hotel's cleanliness, please accept our apologies for that and all other highlighted issues. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Saira,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as possible mold.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando South, Chris. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness and the listed pests hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Dear Karmen A,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ORLANDO SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Valued Guest, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando South. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the headboards falling apart, the unclean room and all the other concerns that dampened your visit. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. I am glad you found our room to be quiet and comfortable, despite the issue you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for your response. I am sad to hear your stay was not the best but excited to know our staff exceeded your expectations.