야외 수영장, 일광욕 의자

베스트 웨스턴 플러스 올랜도 레이크 부에나 비스타 사우스 인 & 스위트 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1091개 이용 후기 중 405개" "
평점 8 - 좋아요. 1091개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 1091개 이용 후기 중 185개" "
평점 4 - 별로예요. 1091개 이용 후기 중 104개" "
평점 2 - 너무 별로예요. 1091개 이용 후기 중 113개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonito el hotel ! Solo que no hacen limpieza diaria en la habitación , hay que bajar por las toallas a la recepción y cualquier cosa hay que bajar a pedirla debido a que no hay limpieza diaria! El servicio y actitud del personal muy bueno ellos solo siguen indicaciones !! El desayuno muy bueno !!
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Vladimir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Daviana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente todo
2024년 4월에 1박 숙박함

8/10 - 좋아요

Dorothy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to restaurant options! Minor difficulties we encountered: non-functioning ice machine on our floor; broken shower diverter in roll-in shower, together with hand-held showerhead that was very difficult to manage (too heavy, no shut-off).
2024년 4월에 1박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 23일
We're pleased to hear that you found our location convenient for accessing restaurant options. However, we're genuinely sorry to learn about the inconveniences you encountered during your stay, including the non-functioning ice machine and the issues with the shower in your room.

10/10 - 훌륭해요

Anibal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El servicio a la habitación tiene condiciones de más de 4 noches primera ves que me sucede
2024년 4월에 2박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 23일
Your feedback is crucial in helping us provide a better experience for all our guests.

8/10 - 좋아요

Francisco

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great stay. We stayed there for one night, breakfast in the morning. Cleanly and friendly greeter.
2024년 4월에 1박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 23일
Your kind words serve as a great motivation for our team, and we truly appreciate your recognition of their efforts.

10/10 - 훌륭해요

Donald Pacheco 님, Guayabos de Curridabat

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo excelente como siempre!!!
2024년 4월에 2박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 23일
Thank you for choosing to stay with us and for taking the time to share your experience! We're delighted to hear that you had a great stay and enjoyed our breakfast offerings.

8/10 - 좋아요

Anna Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value hotel. We enjoyed the swimming pool and hot tub. The breakfast has hot food as well as cereal and muffins. The bed was comfy and i got a good nights sleep. Bathroom was clean. Hotel is close to shops and restaurants.
2024년 4월에 7박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 23일
We're also pleased to hear that you found our bathroom clean and our location convenient for accessing nearby shops and restaurants. Providing a clean and comfortable environment, as well as easy access to amenities, is always our goal.

8/10 - 좋아요

Héctor 님, Raleigh

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was good the most but the only inconvenience was we spent four days at the property and never received room service -Housekeeping.
2024년 4월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 21일
Thank you, we hope to see you again.

8/10 - 좋아요

Edith 님, Jersey City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 21일
Thank you, we hope to see you again.

10/10 - 훌륭해요

Karen 님, East Hartford

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was pretty awesome end it up back til the 20th because magic key did us so wrong to even try to get a room there
2024년 4월에 5박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 21일
Thank you, we hope to see you again.

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stuff was very friendly, especially Julio. He was very attentive. I would definitely stay here again.
2024년 4월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 18일
Thank you so much for your kind words! We're thrilled to hear that Julio's attentive service made a positive impact on your stay. Providing exceptional hospitality is what we strive for, and we're delighted to know that you felt welcomed and well taken care of during your time with us.We would be honored to welcome you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.Warm regards,

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 숙박 시설 상태 및 시설
Don’t look under the bed
2024년 4월에 3박 숙박함
답변 제공: bwp 님, 2024년 4월 18일
Thank you for bringing this matter to our attention. We take all feedback seriously, and we're concerned to hear about your experience.We apologize for any discomfort or inconvenience caused during your stay. Our housekeeping team has been notified, and we will thoroughly inspect and address any issues regarding cleanliness and room maintenance, including under the beds.If there are any specific details you would like to share with us or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly at 407-997-1700.We appreciate your feedback and hope to have the opportunity to make things right and regain your trust.Warm regards,

2/10 - 너무 별로예요

Kimberlee

단체 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One elevator for the entire hotel is not enough, always waiting or people rudely crammingbin with no rokm just to not have to wait. Room was dirty, closet door was broken and handle fell on 2 year old daughter. Staff was extremely rude during check out because we tried to say somethjng about tbe elevator and closet door. Worst experience ever and would never recommend.
2024년 2월에 1박 숙박함
답변 제공: BWP 님, 2024년 4월 18일
We're sincerely sorry to hear about your disappointing experience during your recent stay with us. Please accept our deepest apologies for any inconvenience caused by the issues you encountered, especially regarding the elevator, cleanliness, and the incident with the closet door.The comfort and safety of our guests are our utmost priorities, and it's deeply concerning to learn that we fell short of meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we have already begun addressing the issues raised with our team to prevent such incidents from occurring in the future.Regarding the elevator situation, we understand the frustration of waiting and overcrowding, and we are actively exploring solutions to improve the situation. Additionally, we apologize for the condition of your room and the inconvenience caused by the broken closet door. This is certainly not the level of service we strive to provide.As for your experience during check-out, we're truly sorry for any rudeness you encountered from our staff. This is not indicative of the high standard of customer service we aim to deliver, and we will address this matter internally to ensure it does not happen again.We genuinely appreciate your feedback as it helps us identify areas for improvement. We understand if you may be hesitant to return, but we would welcome the opportunity to make amends and regain your trust. If you would be willing to discuss your experience further, please don't hesitate to reach out to us directly at [contact information].Once again, we apologize for the inconvenience and disappointment you experienced. We hope to have the chance to restore your faith in our hotel.Warm regards,

4/10 - 별로예요

Mikala

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool heater and hot tub were broken upon stay kids had nothing to do half the hames in game room were not working
2024년 4월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 14일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Tammy

Hot tub not working, fee charged after checked out but not explained well.
2024년 4월에 2박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 14일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Elijah

2024년 3월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 14일
We hope to see you again!

4/10 - 별로예요

Hattie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel rooms smell like mold. Handles in the bathroom were loose. Stains on carpet and comforters.
2024년 4월에 2박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 13일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Virginia 님, Tehachapi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Privacy, breakfast, pool, hot tub
2024년 4월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 18일
Thank you for taking the time to leave feedback about your recent stay. We value your input and would love to hear more about your experience with privacy, breakfast, our pool, and hot tub. Your satisfaction is our top priority, and we're here to address any concerns or suggestions you may have.Please feel free to reach out to us directly with more details so we can better understand and improve upon your experience. We look forward to the opportunity to make your next stay even more enjoyable.Warm regards,

8/10 - 좋아요

Lawanda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Enjoy my stay
2024년 4월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 13일
Thank you for staying with us, we hope to see you again!

10/10 - 훌륭해요

Angela Maria

좋아요: 숙박 시설 상태 및 시설
Nice
2024년 4월에 2박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 13일
Thank you for staying with us, we hope to see you again!

10/10 - 훌륭해요

Francisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel
2024년 4월에 1박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 13일
Thank you for staying with us, we hope to see you again!

2/10 - 너무 별로예요

James Eric Collado

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cigarette butts and homeless walking around the hotel, sink slow drain. Crooked tv stand, missing hair blower, had to ask the front desk for it. The walls are not insulated properly I can hear everything next door. Breakfast buffet was terrible. Pool Rules and regulations don't apply, people still bring food a drink [alcohol] . Worst hotel I have ever been in. Not recommended
2024년 3월에 6박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Jodi L

가족 여행
The room smells musty we switched to another room that one a little better, but not much. The walls are absolutely paper thin! You can hear the person next to you snoring, baby crying thru the night. I would not stay again. It's definitely a lower end hotel.
2024년 4월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Melissa

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was very nice. We had a plumbing issue in our room so they had to move us, but they did not reach out to let me know since we were gone from the room all day. We got back late to the hotel one night to find our toilet still not working. We went to bed thinking they didn’t come to fix it but it turns out they were just waiting for me to come back to the front desk. A phone call to let me know they couldn’t fix the issue so they had to move us would have been nice. Our room was very clean but the hallways looked very dirty with stained carpeting and some weird smells.
2024년 3월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Alfred 님, Greenville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the Breakfast and how the staff is so friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
Thank you very much for staying with us!

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a very good place to stay to be close to the parks. Pool was cold & filled with leaves most of the time that we were there. Hot tub is small but was never busy for us. Rooms clean, thin walls tho. Employees were nice but always really busy.
2024년 3월에 6박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Yvonne

가족 여행
Nice
2024년 3월에 7박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
Thank you for your feedback!

4/10 - 별로예요

Heather

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No air conditioning. Teeny, old elevator that took forever to get to a floor - had to use the stairs. No lounge chairs by pool. Toilet broken. Was charged a “resort fee” of $7 per day by front desk clerk then removed when manager said that was a FALSE charge…. Will NEVER stay here again!
답변 제공: BWPLBV 님, 2024년 4월 13일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

JENNIFER 님, San Fernando

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice clean comfortable
2024년 3월에 7박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
Thanks for your feedback

10/10 - 훌륭해요

Maximo Damian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2024년 3월에 5박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 1일
Thanks for staying with us.

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not well cleaned. My allergies bothered me extremely bad while in the room, even though it was suppose to be a pet free hotel. The bathroom was extremely slippery when it got wet, which due to the shower spraying all over the floor, that was constant. The area around the hotel would not be a place I would feel comfortable walking around. There was an after hours club across from the parking lot that was very loud.
2024년 3월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 1일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Ladouceur

좋아요: 청결 상태
Good
2024년 3월에 5박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 1일
Thanks for staying with us.

8/10 - 좋아요

Linda 님, LAFAYETTE

좋아요: 청결 상태
2024년 3월에 7박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
Have a great rest of your day.

4/10 - 별로예요

Gabriela

별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 1일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Arun Kumar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place.
2024년 3월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 1일
Thanks for Staying with us.

6/10 - 괜찮아요

Nadine 님, Muellheim

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Whirlpool was nice and the pancake maker. The pool is cool, but not really clean. The iceing was empty. And the elevator was really old.
2024년 3월에 2박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 1일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

James

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ran out of towels for the pool constantly. Had no milk or OJ the 1st two breakfasts there. Saw several cockroaches. Staff is nice but several speak no english. Not a good representation of Best Western Plus
2024년 3월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 3월 31일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Tenzin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 3월 31일
Thanks for Staying with us.

2/10 - 너무 별로예요

JOAQUIN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please don’t make suffer other guests with this Hotel, take it out of your suggestions.. we stayed there 4 nights not once the went to clean the room even though we asked for it many times… terrible experience if your traveling with kids and expect a little brake from home duties
2024년 3월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 3월 31일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Jewels

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the staff were friendly, rooms were clean. Walmarts across the street, walking distance to a couple stores. Just wish there was some more seating/ lounge chairs outside. I will stay again!
2024년 3월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 3월 29일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Luz D 님, robbinsville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice for the price. It didn’t have hot water and the housekeeping wasn’t available as much.
2024년 3월에 5박 숙박함
답변 제공: BWPLBV 님, 2024년 3월 29일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Cydnie

2024년 3월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 14일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Stacey

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was good but the facility conditions where poor. Many ceiling patches lots of mildew even on the certains. We had 3 people in our room but 2 towels. 3 people certainly couldn't use the amount of shampoo and conditioner provided, more like 1 person and only 1 shower worth. The breakfast that was available was dry and burnt or brown scrambled eggs and sausage that looked like it was either microwaved too long or freezer burnt. Rooms were very noisy with other rooms carryover noise. Able to hear other conversation clearly.
2024년 3월에 3박 숙박함
답변 제공: BWPLBV 님, 2024년 3월 29일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Jose ricardo Gomes de

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
O hotel não é ruim mas precisa melhorar o cheiro , por causa da humidade tem muito cheiro de mofo
2024년 3월에 4박 숙박함
답변 제공: BWLBV 님, 2024년 3월 29일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

willard

2024년 3월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 13일
Thank you for staying with us, we hope to see you again!

6/10 - 괜찮아요

Cori

좋아요: 직원 및 서비스
Julien at the desk was amazing all weekend long.
2024년 3월에 3박 숙박함
답변 제공: BWP 님, 2024년 3월 19일
. Have a great night

10/10 - 훌륭해요

john

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice stay
2024년 3월에 3박 숙박함
답변 제공: BWP 님, 2024년 3월 19일
We are glad you enjoyed your stay with us. We hope to see you again.

2/10 - 너무 별로예요

Dilara

2024년 3월에 4박 숙박함
답변 제공: BWPLBV 님, 2024년 4월 7일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Toby

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
So we arrived about 11 hours past our scheduled time due to flight and rental car issues. Just wanted to check in and get a quick nap before starting our day. Hotel fees...not resort fees which they do not charge but they call them something else. Very shady business practice. Man at the desk was disrespectful at first when I questioned the fees. Nothing to be done about it. OK whatever. On to the room. At first appearances was clean and looked pretty nice. Then discovered an archaic shower system, mold in the tub under the soap dish and around the shower controls. Floors are dirty. No maid service, put your garbage in the halls, towels on the floor in the halls, etc. Exposed outlet in the room next to TV. Walls are paper thin and guests next door were suer loud at midnight making quiet nights impossible. Being a Disney Good Neighbor hotel was absolutely nothing to this place. We never took the third party shuttle so did not experience that. Overall for the money not a very nice place despite outward appearances. The "Hotel Fee" is very deceptive and was not anywhere on Expedia or the main hotel website. WILL NOT stay here again and filing deceptive advertising claim with state of Florida Attorney General's office. Good luck if you stay here!
답변 제공: BWP 님, 2024년 3월 19일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again.