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스테이어블 키시미 웨스트 여행 후기

2.5 out of 5
스테이어블 키시미 웨스트
5399 West Irlo Bronson, 535 and 192, Kissimmee, FL

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 65개 이용 후기 중 29개" "
평점 8 - 좋아요. 65개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 65개 이용 후기 중 4개" "
평점 4 - 별로예요. 65개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 65개 이용 후기 중 14개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Jr 님, 2024년 4월 21일
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations; it means a lot to us. Thank you for staying with us.

2/10 - 너무 별로예요

Jonathon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oh i dont know where to start. First sign of trouble started suring checkin seeing the motel map they list fees from not providing house service unless a additional fee, a additional fee for clean towels, a fee for different broken items listed by item. This should have been my first item that management expects unsafe poor quality at the hotel. Next we went to our motel room and was immedjately gretty by our neighbors in the mext door screaming and sounds of somwone being hit. We tried to call the front desk but they dont have a way to get ahold of the feont desk unless by text. We immediately went to the front hotel desk and told them and stated aomethinf needed to be done for the safety of their hotel guest. The front desk basically told us we could call the cops but they wont do anything or get involved. They did give us a new room but they acted like it was a big deal and asked if we used anything in the room in we just saw the check in guy 10 minutes ago. We decided to go steaight from there to old town to try to decompress and get away from the motel. After coming back that night we went to take a shower and there was hair and spots throughout the shower. We got disgusted and had a very short shower. The rest of the room looked clean. The bed frames seem very flimsy and moved anytime you tried to move slighty. Very uncomfortable beds and slept very lightly throught the noght not feeling safe to really sleep. Overall i would never stay here again.
2024년 4월에 1박 숙박함
답변 제공: Jr 님, 2024년 4월 21일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was very well maintained staff friendly can’t beat the price
2024년 4월에 2박 숙박함
답변 제공: Jane B. 님, 2024년 4월 22일
Thank you for your positive feedback! We're glad you enjoyed our well-maintained property, friendly staff, and affordable pricing. We appreciate your review and look forward to welcoming you back on your next visit. Thank you for choosing our hotel.

2/10 - 너무 별로예요

Sequioa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Jr 님, 2024년 4월 21일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

10/10 - 훌륭해요

Valeria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Jane B. 님, 2024년 4월 10일
Thank you for choosing to stay with us and for leaving such a positive review. We're delighted you had a great time here. We hope to host you again on your next visit!

2/10 - 너무 별로예요

Scott Alan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were bugs in my room. The shelf in the bathroom fell on i was getting out of the shower. When i told the staff they came and fixed it. But was making comments about my size and acting like i had another person in the room. The manager actually asked me whete my partner was. And i was traveling alone. Then was the staff acted sorry when i told her i caught her comments inbthe mirror of the bathroom. Probably the worse hotel i ever stayed in.
2024년 4월에 4박 숙박함
답변 제공: Jane B. 님, 2024년 4월 9일
We apologize for the disappointing experience you had during your stay. It is unacceptable for any member of our staff to make inappropriate comments or assumptions. Please know that we take this feedback seriously and will address it with our team to ensure it does not happen again.Regarding the issues with bugs and the shelf in the bathroom, we appreciate you bringing these to our attention. We strive to provide a comfortable and safe environment for all our guests, and we apologize for any inconvenience caused.Your feedback is valuable to us, and we will use it to improve our services and training. If there's anything else you would like to discuss or if you have further concerns, please feel free to reach out to us directly. We would appreciate the opportunity to make things right and regain your trust.Thank you for bringing these matters to our attention, and we apologize once again for falling short of your expectations.

8/10 - 좋아요

Alejandro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property! Have to text to get someone to you so better if you text ahead to give them time to get to the office. Very clean! supper amazing location close to a lot of things.
2024년 4월에 2박 숙박함
답변 제공: Jane B. 님, 2024년 4월 8일
Thank you for choosing our property and for taking the time to share your feedback. We are delighted to hear that you had a great experience overall.We appreciate your suggestion about texting ahead to notify us of your arrival. This allows us to ensure prompt service and attend to your needs efficiently.Our team takes pride in maintaining cleanliness throughout the property, and we're thrilled that you found everything to be very clean during your stay.Our location is indeed a highlight for many guests, offering convenient access to various attractions and amenities. We're pleased that our central location contributed to your positive experience.Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels!

4/10 - 별로예요

Maria

2024년 4월에 1박 숙박함
답변 제공: Mitch 님, 2024년 4월 8일
Dear Maria, I sincerely apologize for any inconvenience you may have experienced during your recent stay with us. Your feedback is incredibly valuable to us as we continuously strive to improve our services. Could you please provide more details based on the rating you've given? Your insights will greatly assist us in identifying areas for improvement and ensuring that future visits exceed your expectations. We hope to have the opportunity to better serve you in the future. Thank you

10/10 - 훌륭해요

Darrin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It has new tvs which hardly any hotels have so I can watch Netflix and it’s very clean and new and just amazing experience just wish they would allow early check in without charge 😁
2024년 3월에 2박 숙박함
답변 제공: Jr 님, 2024년 4월 3일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

8/10 - 좋아요

Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was confortable. It would be nice to have at least a couple of plastic cups. Otherwise everything was fine
2024년 3월에 4박 숙박함
답변 제공: Mitch 님, 2024년 3월 31일
Thank you for your feedback. We're glad to hear that you found your room comfortable and that overall, you had a pleasant stay with us. We apologize for the oversight regarding the plastic cups. Your suggestion is appreciated, and we'll make sure to address this to ensure we provide a more convenient experience for our guests in the future. Thank you for staying with us. We hope to see you soon!

6/10 - 괜찮아요

Dora

가족 여행
No cup , no water to drink , no cofee machin They do no check my room at the time of living to get my deposit back they said I have to wait until tomorrow
2024년 3월에 1박 숙박함
답변 제공: Mitch 님, 2024년 3월 29일
I'm sorry to hear about the inconveniences you encountered during your stay. While we may not have these amenities available in your room at the moment, please know that we take your feedback seriously, and we will certainly consider it for future enhancements to our accommodations. Regarding the deposit refund, I want to assure you that we do have staff who thoroughly check each room after checkout to ensure everything is in order. If there are no damages or outstanding issues, we typically process the deposit refund on the same day as checkout. Thank you for staying with us!

10/10 - 훌륭해요

Magali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 3월에 3박 숙박함
답변 제공: Jane B. 님, 2024년 3월 25일
Thank you for your positive feedback! We are delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and comfort to our guests is our top priority, and we are happy that we met your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back on your next visit. We appreciate your support and hope to see you again soon!

8/10 - 좋아요

Moises

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Property Has Good Parking
2024년 3월에 3박 숙박함
답변 제공: Jr 님, 2024년 3월 24일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 - 너무 별로예요

Chloe

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BED BUGS. My family and I decided to stay there one night because the reviews were decent and price was somewhat reasonable. When we got there I inspected the sheets only to find bugs. I wish I had taken a picture but was in an obvious hurry to get out. The property did nothing and did not refund us. Horrible experience.
2024년 3월에 1박 숙박함
답변 제공: Mitch 님, 2024년 3월 22일
We're truly sorry for the distressing experience you had during your stay, Chloe. Your comfort and well-being are our top priorities, and we apologize for falling short of your expectations. We take reports of pests very seriously and are taking immediate steps to address the issue. Thank you for bringing this to our attention.

8/10 - 좋아요

Pete

좋아요: 청결 상태
2024년 3월에 6박 숙박함
답변 제공: Jane B. 님, 2024년 3월 21일
Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience overall during your stay.We appreciate your feedback and hope to welcome you back again soon!

10/10 - 훌륭해요

Magali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 3월에 3박 숙박함
답변 제공: Jane B. 님, 2024년 3월 19일
We are delighted to hear that you had an excellent experience with us! Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. Thank you for choosing us, and we look forward to welcoming you back again in the future! If there is anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 - 훌륭해요

Rony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything from this hotel, very clean , quiet and many of restaurants close by here , this is my second time with my family when we going to Orlando’s parks
2024년 3월에 2박 숙박함
답변 제공: Mitch 님, 2024년 3월 18일
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and that everything met your expectations. We're glad you found our hotel clean and quiet, and it's great to know that our proximity to restaurants was convenient for you and your family. We're honored to have had the opportunity to host you for the second time, and we hope to continue welcoming you and your family whenever you visit Orlando's parks. Thank you for staying with us!

4/10 - 별로예요

Zachary 님, Tallahassee

가족 여행
별로예요: 편의 시설/서비스
There was no staff present in the morning until after 9. The pool was not opened until it was convenient to them. We asked for change out on towels and a blanket and was told it was an extra charge. There was no coffee in the room or in the lobby. When the staff did arrive they acted like they had better things to do besides their job
2024년 3월에 2박 숙박함
답변 제공: Jr 님, 2024년 3월 18일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 - 훌륭해요

Luz 님, North augusta

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Esta serca de todo, muy limpio
2024년 3월에 3박 숙박함
답변 제공: Mitch 님, 2024년 3월 15일
Thank you for the 5/5 rating! We're thrilled to hear that you found our location convenient and appreciated the cleanliness of our accommodations. Providing a comfortable and hassle-free experience for all our guests is our top priority. If you need anything else during your stay, please don't hesitate to let us know. We look forward to hosting you again in the future!Gracias por la calificación de 5/5! Estamos encantados de saber que encontró nuestra ubicación conveniente y apreció la limpieza de nuestro alojamiento. Brindar una experiencia cómoda y sin complicaciones para todos nuestros huéspedes es nuestra principal prioridad. Si necesitas algo más durante tu estadía, no dudes en hacérnoslo saber. ¡Esperamos recibirlo nuevamente en el futuro!

8/10 - 좋아요

Kaitlyn

단체 여행
Clean.
2024년 3월에 3박 숙박함
답변 제공: Mitch 님, 2024년 3월 15일
Hi Kaitlyn, We're thrilled to hear that you found our hotel clean! Thank you for sharing your positive experience with us. We take pride in providing a clean and comfortable environment for all our guests. If you have any other feedback or need assistance during your stay, please don't hesitate to reach out. We're here to ensure you have a wonderful experience with us.

10/10 - 훌륭해요

Roxana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a really nice stay! The staff was friendly and kind and the area at night was quiet. There’s a lot of stores like restaurants, pharmacy and it’s really close to the Disney Parks, and Universal. The room was clean and cozy, so it was great! Thank You
2024년 3월에 2박 숙박함
답변 제공: Mitch 님, 2024년 3월 11일
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic stay with us and that you enjoyed our friendly staff, quiet surroundings, and convenient location near various amenities and theme parks. It's delightful to know that you found your room clean and cozy, contributing to a great experience overall. Your kind words mean a lot to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Siennah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room is nothing like pictures fingerprints on microwave, dirty inside different bedding
2024년 3월에 1박 숙박함
답변 제공: Mitch 님, 2024년 3월 11일
We're truly sorry to hear about your experience, Siennah. Your feedback regarding the cleanliness and the state of the bedding is deeply concerning and certainly not reflective of our standards. We will address these issues immediately with our housekeeping team to ensure that such oversights are rectified promptly. Your comfort and satisfaction are of utmost importance to us, and we will strive to make your next stay with us exceptional. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

4/10 - 별로예요

Ana

별로예요: 직원 및 서비스
Good hotel. But they don’t clean the rooms while your staying there. I asked for the favor to clean my room and they didn't wanna do it.
2024년 3월에 4박 숙박함
답변 제공: Mitch 님, 2024년 3월 11일
Thank you for sharing your feedback with us, Ana. We understand your concerns regarding our housekeeping policy and appreciate your understanding. As a way to offer our guests a more affordable base rate, we have implemented a nominal housekeeping fee for additional cleaning services during your stay. This allows us to provide competitive rates while still offering the option for room cleaning upon request for a small fee. We apologize if this was not clearly communicated to you, and we will ensure that our policies are made more transparent for future guests. Your feedback is valuable to us, and we will use it to improve our communication and service offerings. Thank you for staying with us!

6/10 - 괜찮아요

wilfredo 님, frederick

별로예요: 청결 상태, 직원 및 서비스
No me gusto que no hubo servicio de limpieza, cambio de toallas, papel higiénico.
2024년 3월에 3박 숙박함
답변 제공: Mitch 님, 2024년 3월 12일
We apologize for the inconvenience you experienced during your stay. As we strive to provide competitive rates, we offer housekeeping and linen/towel exchange as additional services for a minimal fee, separate from our base rate. We understand your concerns and will ensure that our guests are informed about these options in the future. Thank you for staying with us.

8/10 - 좋아요

Hunter

2024년 3월에 1박 숙박함
답변 제공: Jane B. 님, 2024년 3월 29일
Thank you for leaving us a 4-star review! We appreciate your feedback and are glad to hear that you had a positive experience overall during your stay with us. We are constantly striving to improve and provide the best possible experience for our guests, so your input is valuable to us. If there is anything specific that we can do to enhance your experience further, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again in the future. Thank you for choosing us for your stay!

4/10 - 별로예요

James

연인과의 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lobby was only open for 2 hours a day. Did not feel safe, door did not lock. There is a door that connects to the next room. Several parts of the room were damaged when we arrived. Bed bugs, it smelled. We had a pet with us, the website says they are pet friendly, but they are not and we had to pay a $15 fee per day. Super thin walls, as evidenced by us hearing the room next door having some adult time. Having said that, it has a cool Flea market next to it, good food trucks walking distance away, and it’s only 10 minutes (15 with traffic) to Disney. Is also centrally located with essentials (Walmart, restaurants, ect.)
2024년 3월에 2박 숙박함
답변 제공: Jane 님, 2024년 3월 8일
Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we take your concerns seriously. We are committed to addressing each issue to improve the overall guest experience.We're delighted to hear you found our location convenient, with attractions like the flea market, food trucks, and proximity to Disney. We appreciate your acknowledgment of the central location with essential amenities.Please accept our apologies for falling short of your expectations, and we hope to have the opportunity to provide you with a much-improved experience on your next visit.

10/10 - 훌륭해요

Amarilys

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bueno
2024년 2월에 1박 숙박함
답변 제공: Jr 님, 2024년 2월 26일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 - 훌륭해요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bueno
2024년 2월에 1박 숙박함
답변 제공: Mitch 님, 2024년 2월 25일
On behalf of our team, thank you for the positive feedback, Sheila. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Patricia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it super clean and remodel rooms with full size fridge and air fryer microwaves. Walk from the parking to a massive food truck park with great food. 2 min driving to old town Kissimmee. Will definitely be staying here again
답변 제공: Jane B. 님, 2024년 2월 22일
Thank you for the fantastic review, Patricia! We're delighted you loved our clean, remodeled rooms with full-size fridge and air fryers. It's great to know you enjoyed the nearby food truck park and the convenient location. We look forward to welcoming you back on your next visit!

2/10 - 너무 별로예요

Mary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff treated people with a disrespect and they are very rude
2024년 2월에 5박 숙박함
답변 제공: Jr 님, 2024년 2월 14일
We apologize for the terrible experience, and we appreciate all of your feedback. Since it is our priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 - 훌륭해요

Edilia 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Son muy profesionales y muy comunicativos
2024년 2월에 2박 숙박함
답변 제공: Jr 님, 2024년 2월 13일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 - 너무 별로예요

Kaddy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Jr 님, 2024년 1월 15일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 - 너무 별로예요

Anthony

2023년 1월에 10박 숙박함
답변 제공: Jr 님, 2024년 2월 4일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

8/10 - 좋아요

Sydney

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Jr 님, 2024년 1월 10일
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 - 훌륭해요

jose r

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice service and thanks
2023년 12월에 7박 숙박함
답변 제공: Jacksonville West 님, 2023년 12월 30일
Thank you very much for your comment, we will continue working to improve our service.

2/10 - 너무 별로예요

Alanna

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hope no one needs the bathroom
Terrible staff only wants to communicate when it benefits them. Had no working toilet in my room.
2023년 12월에 1박 숙박함
답변 제공: Mitch 님, 2023년 12월 17일
I’m sorry to hear that our staff wasn’t able to provide you with the service experience you were looking for.I will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice inexpensive hotel.
This place looks to have been recently remodeled. It is very nice inside. The beds weren't that comfortable, but for the price I can't complain. The staff was nice and friendly. I would definitely stay here again.
2023년 12월에 2박 숙박함
답변 제공: Emman 님, 2023년 12월 11일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for giving us the opportunity to serve you.

2/10 - 너무 별로예요

Yosmel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was dirty, the bathroom ceiling was leaking and pieces of ceiling were falling. I have pictures. There was no phone in the room or a working tv. People loitering outside, smoking drugs with chairs right outside the front of their room. When I went to Front Desk with concerns, they said there was nothing they could do.
2023년 11월에 2박 숙박함
답변 제공: Jr 님, 2023년 11월 28일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 - 너무 별로예요

Farrah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not good for a safe and clean
2023년 11월에 1박 숙박함
답변 제공: Jin 님, 2023년 11월 20일
Dear Farrah,We're sorry to hear about your experience. Your safety and satisfaction are our priorities. Please provide more details at kisswest@stayablesuites.com so we can address your concerns promptly.Thank you,Stayable Suites Kissimmee West

10/10 - 훌륭해요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Nice
The room and the beds were nice and clean. For the price, I could not have asked for anything else. You are getting a great place to stay and a great value. The suites are located near restaurants and shopping plazas. So, you don't have to go far to have fun. I will use these suites whenever I'm in the area.
2023년 11월에 1박 숙박함
답변 제공: Jr 님, 2023년 11월 12일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for giving us the opportunity to serve you.

10/10 - 훌륭해요

Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Late night manager was extremely accommodating, polite and helpful with my checkin from a delayed flight arrival. Facilities are clean and updated and the pricing was just right for a simple place to stay. The pool was clean and had recent improvements which was pleasant. Great location in Kissimmee.
2023년 11월에 3박 숙박함
답변 제공: Jr 님, 2023년 11월 12일
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations; it means a lot to us. Thank you for staying with us.

10/10 - 훌륭해요

Lymarie

가족 여행
좋아요: 편의 시설/서비스
Súper todo limpio
2023년 11월에 1박 숙박함
답변 제공: Ruby 님, 2023년 11월 11일
Thanks for your feedback. Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms where freshly renovated and clean. And where up to date.
2023년 11월에 1박 숙박함
답변 제공: Mitch 님, 2023년 11월 11일
Dear Patrick, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support. Thank you for staying with us. We hope to see you soon.

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
2023년 10월에 2박 숙박함
답변 제공: Jin 님, 2023년 10월 30일
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience during your stay with us. We look forward to welcoming you back in the future. If you have any suggestions for how we can make your next visit even more enjoyable, please don't hesitate to let us know. Your feedback is invaluable to us!

2/10 - 너무 별로예요

Carissa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: JR 님, 2023년 10월 17일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 - 너무 별로예요

alexis

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Dirty beds and terrible service
2023년 9월에 2박 숙박함
답변 제공: JR 님, 2023년 9월 11일
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 - 너무 별로예요

Nicholas

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 8월에 4박 숙박함
답변 제공: Ruby 님, 2023년 9월 10일
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 - 훌륭해요

JOSE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N
2023년 8월에 4박 숙박함
답변 제공: Jr 님, 2023년 8월 9일
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Jr 님, 2023년 8월 2일
Thank you for the positive feedback, it means a lot to us and we're happy we met your expectations. Hope to see you again soon and thank you for staying with us!

10/10 - 훌륭해요

Phyllis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived late and they were very accommodating. Room had recently been remodeled. Beds were very comfortable.
2023년 7월에 2박 숙박함
답변 제공: Jr 님, 2023년 7월 29일
We're so happy that you enjoyed our product! Thank you for the positive feedback, it means a lot to us.