책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 셀렉트 스위트 - 올랜도 - 사우스 여행 후기

2.5 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 427개 이용 후기 중 60개" "
평점 8 - 좋아요. 427개 이용 후기 중 86개" "
평점 6 - 괜찮아요. 427개 이용 후기 중 90개" "
평점 4 - 별로예요. 427개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 427개 이용 후기 중 126개" "

5.8/10

청결 상태

6.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

4/10 - 별로예요

Gloria 님, Tampa

Bathroom, sink, shower had hair all over, cabinets had roches, didn’t feel safe
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Gloria, Thank you for sharing your feedback regarding your recent stay with us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We appreciate your feedback as it helps us improve our services. On your next visit to Orlando, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Magali

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
!
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Mahmed

2024년 2월에 7박 숙박함

2/10 - 너무 별로예요

Alicia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DISGUSTING! Never been cleaned. Previous occupant food left on floor. The floor is so dirty it has mold all around, especially in restroom. DO NOT bring your family here to stay. Smells terrible. I don’t think a house keeper works here.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Alicia, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience is concerning, and we deeply regret any discomfort or inconvenience caused. Rest assured, we take your feedback seriously and will address these cleanliness issues immediately to ensure a more pleasant experience for our guests. Your comfort and satisfaction are our top priorities, and we're committed to making necessary improvements. Should you reconsider staying with us in the future, we're dedicated to providing a much-improved experience that meets and exceeds your expectations. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

8/10 - 좋아요

Magali

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Mold in the bathroom, roaches , the rooms are not swept and mop , I have passed a whippi on the floor and is disgusting, the staff are very polite specially Juan . The bed is soo clean love it .
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Magali, We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we're committed to addressing these concerns promptly to ensure a more pleasant experience for our guests. We're glad to hear that Juan provided polite service and that you found the bed clean and comfortable. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ricardo 님, Groveland

2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Jose A

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This is not a hotel, it’s more like a Housing Project, people seem to be living there like they own the place. Also like the other reviews say, I had roaches in my room, long hair on the bed and bathtub. Pest control and housekeeping need major improvements. The room next to me and upstairs had their TV’s with loud volume at 2:30 am it’s ridiculous and no one at the front desk, you have to call an extension number and get to many automated messages trying to reach someone. Do yourself a favor and stay away from this place, crowds in the parking lot after midnight.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
Dear Jose, Thank you for evaluating your stay. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We also apologize for the noise issues you experienced and that we did not address them to your satisfaction. We will address your concerns appropriately, and we appreciate you bringing this to our attention. We hope you will give us another chance to show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

8/10 - 좋아요

Jude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Daniel

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jacqueline

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Keysy

좋아요: 숙박 시설 상태 및 시설
Was good for the night, I’ll give a 4 out 5
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Keysy, Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that your overall experience was positive, and we appreciate your rating. Your insights are valuable, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Brandi

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place is literally crawling with roaches!!! They are everywhere! Dead and alive. On every surface, coming up from the drains, behind the fridge, the hallway. The hallway stunk so bad it made me nauseous. The elevator even worse. The air did not work, but of course by the time I checked in and found all this out, the front desk was closed for the night. Booked for 2 nights, but not staying. Its a shame. I've stayed in many extended stays and never had this experience!
답변 제공: Hotel Management 님, 2024년 1월 27일
Dear Brandi, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and pest control issues, as these are essential priorities. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Wendy 님, Riverview

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived at night to check in there was no one at the front desk, we waited 1 hour, we called the number they indicated and no one ever showed up, we had to go to another hotel, how irresponsible
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Dear Wendy, We sincerely apologize for the inconvenience you experienced during check-in. This does not reflect our service standards, and we regret the frustration caused. Your feedback is crucial, and we will address the lapse in service to prevent such incidents in the future. We understand your disappointment. Your feedback is essential, and we hope to have an opportunity to make amends in the future.Sincerely,Hotel Management

4/10 - 별로예요

Mark

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Shawn

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Jorge

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
roaches in room hair on shower curtain, dirty floor. red stains on sheet. dismissive staff, no cooking or eating ware, selling cooking and plates and silverware, (but they had them for sale, do they think people on vacation bring that stuff with them. I could see them having them at the front desk and having you pay a deposit. the roaches were out of site until the evening when I turned on the lights roaches on the walls counter and in the bathroom. I went to take a shower, clumps of hair in tub and shower curtain. later that night about 1:30 am I woken up by by a roach crawling up my nose. I sat up the rest of the night night not wanting that experiance. I decided I was not going to to stay another night I checked out early. I told the person at front desk. did not show any concern nor offered any apology for my ordeal, or offered to discount me for the secound day. and acted as if this was a normal thing. even though I lost the money for my secound day, and since I did not get to sleep all my plans for that day was ruined since I was exhausted and had a 4 hour drive back home actually took six since I had to go to rest stop to sleep for a couple of hours. to continue my trip horrible
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Jorge, We deeply regret the experience you had during your stay with us. Please accept our sincere apologies for the cleanliness issues you encountered and the lack of concern from our staff. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we will address these issues with the respective teams to prevent future occurrences. We understand the inconvenience this has caused you, especially with your travel plans. Thank you for bringing this to our attention. We would appreciate the opportunity to regain your trust.Sincerely,Hotel Management

10/10 - 훌륭해요

JUSTIN

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Michelle 님, Caldwell

2023년 11월에 20박 숙박함

2/10 - 너무 별로예요

Angel

별로예요: 청결 상태, 직원 및 서비스
The room’s wasn’t clean and not enough towels,the toilet seat wasn’t clean
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 29일
Dear Angel, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Moreover, we do support Green Practices at our hotel, which means we replace current guest towels only upon request. Please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Sharon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No a damn thing Bugs and roaches everywhere! Light did not work in bathroom trim around failing off!!! And for $90 I would not let my dog stay in this place!
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear Sharon, We're genuinely sorry to read about the issues you encountered during your recent stay. Your experience does not meet our usual standards of cleanliness and comfort, and we apologize for the inconvenience you faced. Our team is actively addressing these concerns to ensure a better experience for future guests. We appreciate your feedback as it helps us identify aspects for improvement. We'd like the opportunity to make it right and provide you with a more pleasant stay should your travels bring you back to our area. We hope to have you back again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Aydrien

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had roaches and smelled like dog urine
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Dear Aydrien, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

kevin

좋아요: 청결 상태, 직원 및 서비스
roaches was crawling in the room and the elevator
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 15일
Dear Kevin, We sincerely apologize for the situation you have described. We completely understand your expectation of a clean and comfortable environment when staying with us. Although we regularly treat our property, we have promptly contacted our pest control provider to address the issue as soon as possible to maintain our company's high standards. Thank you for bringing this to our attention. We strive to make our guests happy, and we genuinely regret not meeting your expectations during your stay. We hope you will give us another chance to demonstrate our commitment to providing exceptional experiences.Sincerely,Hotel Management

2/10 - 너무 별로예요

Julius

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay
Front desk was closed and it took 10 minutes for the on-site attendant to take care of me. Seen two roaches. And my key card didn’t work until hours later.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 28일
Dear Julius, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

8/10 - 좋아요

Karine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍👍👍👍
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 21일
Dear Karine, Thank you for choosing to stay with us and for taking the time to leave your rating. We are happy you enjoyed your overall stay with us, and It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

4/10 - 별로예요

Julio

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Chaileen

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Greg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No one at desk to checkin or out.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 16일
Dear Greg, Thank you for sharing your comments. Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Arnaud

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was grimy and smelled very bad. There were cockroaches all over the place. We had to turn around and leave as soon as we entered the room. There is no way we could have spent the night there, it was disgusting.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 16일
Dear Arnaud, Thank you for leaving these valuable comments. We are very disappointed to read about the concerns you experienced with your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

2/10 - 너무 별로예요

Michael

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t do it.
Went to check in at 1am. No clerk on duty. Had to call a number that was provided and it took about 30 minutes for somebody to come to the hotel to get us our room. Wasn’t able to get a room key. Clerk claimed the key machine was broken. Remote for tv didn’t work. Horrible place. One star at most amd that’s being generous
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 27일
Dear Michael, Thank you for reviewing your stay with us. Please accept our apologies for not delivering the flawless stay you deserve. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our maintenance team to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. Also, we regret that our staff were not as responsive and attentive as they should have been. We will discuss this matter with our team to prevent future occurrences. We hope you will allow us another opportunity to host you again so we can show you the outstanding accommodation you should have received.Sincerely,Hotel Management

10/10 - 훌륭해요

Christine

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Liliana

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
1 night was suficiente to know we will never come back.. so noisy, dirty bathroom, …….
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 12일
Dear Liliana, Thank you for taking the time to rate your visit. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us and regret your concerns about the noise and cleanliness. We will address this with our team. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management

10/10 - 훌륭해요

Miguel

출장 여행
Convenient
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 9일
Dear Miguel, Thank you for taking the time to review your stay at Extended Stay America. It is always a pleasure when our guests enjoy everything our hotel offers. We are glad you found us of great convenience and that we served the purpose of your visit. We appreciate you being our guest, and we look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This resolved my needs.
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Monica

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Killed roaches all night!!
Unfortunately horrible. Unable to sleep. Spend night killing roaches. Roaches everywhere even swimming inside the toilet. It was awful. It is too bad as I am usually a fan of extended stay. At least the front desk person was very nice and knowledgeable. But this place needs to either close for fumigation or shut down
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 30일
Dear Monica, Thank you for choosing our brand continuously for your travel plans and also for taking the time to leave your feedback. We want to apologize for the issues you had during your stay. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the excellent stay you deserve and know from us.Sincerely,Hotel Management

2/10 - 너무 별로예요

mitzi

2023년 5월에 2박 숙박함

4/10 - 별로예요

gloria

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Really disappointed once I saw the room, that was not sanitary at all, the staff that attended me was great no problems there, and she refunded my money no questions asked.
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 2일
Dear Patrice, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our location and the friendliness of our staff. It was a pleasure hosting your visit, and we look forward to your return!Sincerely,Hotel Management

10/10 - 훌륭해요

PATRICE

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I appreciate the location. The staff was nice.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 2일
Dear Patrice, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our location and the friendliness of our staff. It was a pleasure hosting your visit, and we look forward to your return!Sincerely,Hotel Management

2/10 - 너무 별로예요

Alex

아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay away from this hotel. This is a horrible place to stay with a family with younger kids. We pay $505 for 3 nights. I don’t know where I should begin. Lots of cockroaches( we had to kill them and swept the floor) floor super dirty, bed with dog hair, kitchen without cookware, furniture falling apart, TV didn’t worked, no coffee machine, walls full of grease( kitchenette), no one takes your trash out. No enough towels for people in the room. No one lobby most of the time, horrible smell lobby( weed). Weird people walking around building during night hours. Advice to stay other hotels is plenty in the area of Orlando.
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 21일
Dear Alex, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

6/10 - 괜찮아요

Michael

All I have to say is that you get what you pay for. U pay little don't expect much. It was just a roof over my head.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 16일
Dear Michael, Thank you for your recent stay with us. We appreciate you taking the time to share your rating. We genuinely regret not meeting your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management

2/10 - 너무 별로예요

Jacob

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Ronald

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Killed 4 roaches in bathroom, so leave lights on.
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 22일
Dear Ronald, We extend our gratitude for taking the time to review your stay at our hotel. We know a fresh, clean hotel lights our mood for a beautiful holiday. Therefore, we sincerely apologize for any inconvenience caused, as it can disturb our peaceful rest. Our hotel is committed to ensuring cleanliness and providing the best hospitality service to all guests. As such, the issues will be addressed appropriately, so no one has to encounter this unpleasant environment. We hope you will give us another chance to show you the hospitality you deserve on your next visit.Sincerely,Hotel Management

4/10 - 별로예요

Julia

연인과의 여행
별로예요: 청결 상태
Toilet seat was dirty and the water had things floating in it. The room just looked like they took a random room and placed a bed in it
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 13일
Dear Julia, Thank you for taking the time to give us your feedback. We want all our guests to experience a clean, well-maintained suite as their home away from home. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours and have shared them with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Again, we are very sorry for the problems you encountered. We hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

4/10 - 별로예요

Dilshod

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room's condition is not good
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 17일
Dear Dilshod, Thank you for choosing our Hotel, and we thank you for the review. We apologize for the maintenance issue you experienced during your stay. Everything we do is aimed at providing you with an exceptional experience, and we work hard to do so. We take your feedback seriously and will make any changes needed in the future. We do apologize for not meeting this expectation. We want to regain your trust and hope you will allow us to host you again on your next visit.Sincerely,Hotel Management

6/10 - 괜찮아요

Orianna

2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Edwin 님, Nashville

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Pesimo el sistema de check in hice la reserva a las 6 de la tarde por 3 noches y llegue al hotel a las 8 pm y el Obin estaba cerrado nadie me respondio y me toco irme para otro hotel . Lo peor es que la primera noche la cobraron y yo sin haberme hospedado .
2023년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 12일
Dear Edwin, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. We have shared your feedback with our team and have taken measures to ensure this does not happen again. Furthermore, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit. Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
unhealthy and unsafe to stay
The room smelled like cigarettes even tho we paid for a non-smoking room. The room has roaches everywhere and even though we complained to the front desk they said they could do nothing about it. When I went to the front desk to check in I waited about 25 minutes for someone to come to the front desk to check us in. The hotel is in terrible condition and unhealthy and unsafe to stay.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 9일
Dear Guest, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Our goal is to provide the highest customer service and continually strive to improve our guest experience. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. Sincerely,Hotel Management

4/10 - 별로예요

Cyntoria

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Uncomfortable
The was a very noise building it was hard to sleep. Juan, was awesome !
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 15일
Dear Cyntoria, Thank you for sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We are happy to know that our team, especially Juan took good care of you, so we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Josue

Theres no one at front desk at night. But its ok parking accessible. The only issue i had was tinny roach at the shower, then another one goes around at the floor and another on the bed while getting ready to sleep.
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 15일
Dear Josue, Thank you for choosing us. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Shannon

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
i walked in and out. i saw 7 roaches in 4 minutes
2022년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 15일
Dear Shannon, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

2/10 - 너무 별로예요

david

2023년 1월에 1박 숙박함